Solved

Hello, I have a global pass and I’m going home on Sunday from Bratislava to Torino (Italy). It is quite a long journey, so it obviously include changes. I am an Italian resident, and I would need to change trains twice in Italy (Verona and Milano), but in the app it still shows as one journey Bratislava-Torino. Can I do that or can I only travel to Verona and then have to pay for the tickets from there? I tried to contact Trenitalia (Italian railway company) but they say only ticket offices can give me that information, and I don’t have the chance to get to one until I’m actually back to Italy. I will do that when I need to change in Verona, but I was wondering if someone had a similar experience or can clarify this for me. Thank you very much in advance 💗

We’ll be touring Southern Europe this upcoming summer, and one of the ‘hops’ is from Pula, Croatia into Italy.I’ve noticed there is (a rather costly, but effective) bus transportation from Pula, Croatia to Trieste, Italy (2 hours), but the train journey via Eurail seems much more complicated (several hops, 6 hours, etc).Is there an effective (short, less than 4 hours) way to get from Pula, Croatia to anywhere in Italy with the Eurail pass?Thank you so much in advance.

I selected all my reservations and entered payment details, after clicking “Pay” is loops back to asking me to enter payment details. I tried various browsers and different credit cards. Same issue. How do I resolve this?These are the seats:Am I doing something wrong? Resolved. The card required 3D authentication.

We have been trying to book an online reservation on eurail website but cannot complete payment. Everytime we enter the credit card information and press “pay”, the page refreshes without completing the transaction. 

Hello,I’m trying to make a seat reservation on eurostar form Paris to London on the b-europe.com site. It is asking me for my pass cover number which I don’t have because I have a mobile pass, rather than a paper one (however I don’t see anywhere that you can’t travel on eurostar with a mobile pass?). Is it possible to get a pass cover number with a mobile pass? Thanks!

Hi ppl!Do you know how to buy the seat reservation from Plovdiv to Istanbul? 

Does the Eurrail pass include the National Express railway in the UK? I’m looking to travel from Basingstoke to London and this is one of the railway options, but I can't find it on the list provided.

I purchased 2 seat reservations through OBB for Milano Centrale to Firenze SMN 11th of Dec. This is supposedly for a travel day. I indicated in the booking that we will be using our global pass. Paid 20 euros for them. Our plans have changed and we do not wish to use a travel day for this trip. Below are my questions:1. Since I indicated in the booking that we will use our global passes, that means we don't actually have tickets and just have seats, correct?2. If number one is correct, how do I go about purchasing tickets for the same train and not make seat reservations since we already have the seats?I hope you could help. This is our first Europe trip. TIA

Hello, I'd like to reserve a seat through Eurail Pass I'm booking a seat for the train from Switzerland to Italy, but there are three options. There was only one option for the other reservation section. But Euro City have three price like that. The price are all the same, so I think 2 class priority will be a gain, but I can't make a reservation without certainty..Please answer me regarding this seat selection🥲

Hi! My friend and I are looking to travel for 1 month. If we are to choose the unlimited travel pass, are we then required to travel from the 1st in the month to the 30/31th? Of can it me from the middle of one month and continue to the middleOf the next? Kind regards Cathrine

Hi All, First time traveller to Europe and looking forward to it very much with my wife in January, We have purchased a global pass and i am looking to book the train from London to Bruges, but it looks like the timetable for Bruges trains in the first week of January are not currently available, Does anyone have an idea when tehy will be loaded and available in the system? or should we not worry and just reserve our spot on the London to Brussels train for now and do the Brussels to Bruge laterThank all for your help in advanceBrenton & Sharon

10월 21일에 유레일 사이트에서 결제하였으나 좌석 예약이 제대로 되지 않았지만 300유로가 지불되었습니다. 그 후 제 메일로 아래와 같은 메일을 받았습니다. 10월 21일 이후로 아무런 조치가 없고 안내도 더 이상 없습니다. 언제쯤 환불이 될까요? 어떻게 항의를 해야 할까요? "주문 번호 R20221076003에 대한 환불은 현재 기술적인 문제로 인해 처리되지 않았습니다. 걱정 마세요. 우리는 가능한 한 빨리 귀하의 돈을 환불하기 위해 노력하고 있습니다."

Hi, if I buy a one country pass for Switzerland, to return to Italy on a border section (BRIG-DOMOSSOLA in Italy) am I covered by the pass?

HELLO THEREI AM BUYING A PASS FOR 2 MONTHS FOR DEC. AND JAN.I WANT JUST TO MAKE SURE THAT THE LONDON-PARIS PORTION IS INCLUDED OR YOU HAVE TO BUY A TICKET APART? TKSOLAFF

Hello  I have a 3 month interrail and my inbound/outbound day was activated today. The trains are cancelled for my journey today, I need to cancel this day but it doesn’t work. Please help me.  Thanks for your kindness  Regards 

Last year we got the NightJet from Innsbruck to Cologne to then get the ICE to Brussels (both prebooked and reserved)We missed our connection by less than 10 minutes and got the next available ICE 2 hours later.There would have been a Thalys an hour earlier. Could we have got this one as the next train at no extra cost? The staff at the Deutsche Bahn Info desk didn’t seem to think so but then he was Deutsche Bahn. This suggests I could have if I understand it right: https://faq.trainline.eu/article/449-miss-train#:~:text=You%20can%20speak%20to%20the,the%20delay%20is%20not%20significant.I am asking because we are doing the same trip again this year and trying to decide if I book the later ICE or if I book the earlier one with the risk of ending up on the later one anyway or if we could end up on the Thalys with the earlier booking if delayed again.Thoughts appreciated. The NightJet is with Interrail ticket this time but the ICE connection will be booked without IR. 

Is my first interrail, and im very lost.i need information on how to book the trains, and what do i have to do if i have to book the trains on the station (as i read in Bulgaria) where do we have to pay? 

 I'm intending to get a global. in switzerland does the pass include public transport, specifically interlaken? I will be with a 7 month old baby can I take the stroller on the train?I will make the pathlondon -amsterdan - paris - strasbourg - interlaken - zurich do you have any benefits?      

Hi everyone,I have a Eurail pass, but accidentally bought some Interail seat reservations rather than Eurail seat reservations because the app takes you through the Interrail website. Does this matter?Would be great to hear if anyone has had this issue before.Thanks in advance.

Hello, we want to reserve seats on a night train that goes from Cluj-Napoca to Bucharest but we have an error message:"Prices unavailable. No fares were found for this route. Seats for Pass holders may be sold out. Look for another route or see More information to see other booking options. If the seats for Pass holders are sold out, you will need to purchase a full fare ticket to make this journey."And this on several different route configurations. Is this normal? How to do ?Cordially,

Bonjour, J’ai mon pass qui est enregistré sur un voyage. Seulement, une amie m’a ajouté à son voyage mais je n’arrive pas à y mettre mon pass, elle a aussi acheté les places pour deux personnes dans ce voyage.  Merci pour votre aide ! Tugdual 

HiI am trying to find a sensible route from Northern Italy/Switzerland back to Paris at the end of my month long pass planned for next April, with the aim that this can be covered in a day or two day max. I am happy for this to be High speed and require reservations. Just prior to this I intend to have a few days in Switzerland in and around the routes of Bernina and Glacier express, though probably local trains rather than scenic routes. So for example I will not be far from Milan as a starting point.Or I could step off from Switzerland back to Paris.Can any one suggest possible routes?ThanksMalcolm

I bought an eurail pass, and I want to reserve a seat on the site.At the beginning of the reservation, the address and contact number were entered at the step of entering the order details.But even if I press the button to move on, it doesn't move on.I can't make a reservation.What should I do?

My pass runs our on 27th Nov 2027. Not activated yet. Can I book tickets for December and January before it expires? Other wise I guess I will have to get a refund?

Hi,I have a valid EURail Mobile Pass on the app. I have the following questions about using the discount benefit while in Switzerland:For the Luzern boat and Rigi Train 50% discount benefit, do I need to log it in the planner app and use up a travel day? If not, what page in the app do I need to show when purchasing the ticket? Similar to the first question, what do I need to show for the discount ticket to Jungfraujoch?Thanks!