Solved

Hello!We have a problem with booking our seats for the Bratislava-Warsaw train. The website seems to be broken, we can't book them on there. We've also been to the train station but they said there are some technical difficulties. The train is tommorow and despite trying many times we can't book the seats. And it's required for that train. What do we do in this situation? Can we just hop on the train without the reservation and hope that the conductor will be understanding?thanks in advance :] 

I lost my phone and got my ticket transferred to a new phone. We have 10 days flexi global pass, but now all travels between Gotenborg and Hamburg are “not in network”. This can’t be right? It works on my partners pass which is the same pass. :’(

Hi,I want to start my interrail trip next week. About 2 weeks ago I found out about the complementary caregiver pass and submitted a support request (Id #212586) but I haven't got a reply yet.How do I get the caregiver pass?I am eligible for a caregiver (“begleitperson”) in Germany but I don't know if this makes me eligible for a complementary interrail caregiver pass.Best regards

Hi, guys!I am currently booking all trains for my interrail tour. I receive almost all bookings as an e-ticket by email, except for the Montpellier-Barcelona connection. Why can’t this ticket be sent by email, but only in printed form? For this I have to pay 9 euros shipping costs....Can someone help me?Thank you!

I have tried to contact customer service for 7 days now, but with no luck.It's regarding a night train ticket from Genova to Rome, the ticket shows 4x 2nd class — ICN 02 CLASSE ICN 3 Euros, but I booked 4x 2nd class — Cuccette C4 Comfort-Promiscuo 43 Euro, or total 172 Euro. I am sure that the system made the wrong bookings, but charged me the full amount.Now I want to cancel the reservation, but it says, that is not possible.BR. Mads

hia, does it count as one journey out of the country if I start in Leeds? Would Leeds to London be free if I take the London- Brussels the same day? And how do I get reservations on the Eurostar without having to purchase the ticket on the trainline? I went to the trainstation information counter but the lady said she doesnt know anything about interrail. 

My daughter is traveling on a pass that should give her unlimited travel for a month. it is saying that she is on a limited journey pass how can she get the correct pass added to he mobile account ? 

Seats on the night trains that go from Berlin to Copenhagen and from Copenhagen to Amsterdam are not available, I know I have no hope but by any chance are there other ways to catch them? sorry for the silly question (“Seat reservations unavailableIt seems no price offer is available right now. It is possible that all pass holder seats are sold out. Please check 'More information' and try other ways to book this seat reservation, or buy a separate full fare ticket to board. You need to buy a seat reservation to board.”)

Hi,We are currently on a train to Budapest, and the conductor just checked our tickets. We have a paper ticket, but use the app to log our travels. The conductor hardly spoke english, and didn't understand that we used the app to do it.When she looked at our tickets she wrote the destination and date just under our QR code on the pass itself and not on the table in the pass cover. Will this be a problem later on seeing as we now have text on our pass for later inspections?

Hi There,I would like to know what it means in the Interrail app when the journey is green or orange and it says I'm good to go, but it also shows a warning that the prices are unavailable because it might be booked.Does this mean that I am still able to take this train or not?It might be a really simple question but I honestly can't figure it out.Thanks in advance!

Yesterday I was traveling and I wanten to add the journey to my pass. But at the time there was no proper internet. Later I forgot to check again and now it’s the next day and I didn’t add my travel day from yesterday. In the train someone only checked my seat reservation. Can I still add it or can I use this travel day another time? 

Hi Community, I am travelling tomorrow and using interrail pass first time, My journey is Newcastle (UK) - London - Paris, I have few questions in my mind.Do I need to add single ticket for the journey or can I add Newcastle - London and London - Paris as separate journeys and have 2 difference tickets? I have booked reservations for both the journeys, however the app still shows reservation is required?Shall I ignore this and add a journey to the travel day?Thank you in advance, 

How do we make a reservation on a train, when it is not needed?Is it possible?

Hi, For trains that do NOT require reservations: If I go from A to B and add+activate the ticket for a train scheduled at 10AM: can I also use that for the same train, route, at 1PM?

Our Eurail passes were bought by our travel agent.  Once we got our pass number we followed the instructions to download the app, add all our passes, create a trip etc.  This all seemed to work and the app does seem to show our “tickets”. What we now need to do is reserve our seats.  All online advice/direction points you to several options including in person at train stations, by phone direct to train company etc. We would like to book our online (Eurail website) which we understand is completely separate from the app - we login to Eurail, go to book reservations, added a trip name, and got stuck at adding travellers to the trip - it will not allow us to - it says “Details don’t match” when we add Last Name and our Pass #….we KNOW they are correct, because the App let us set up our tickets with no issue.I have seen several posts on this issue but the only real resolution I saw was that Eurail had to do something to fix this on the backend!!  Can someone help?PS - I have gone directly

Hi guys,I got the interrail Pass in my app and I am wondering can the ticket be transferred to other people?Best regards,Yannick 

hi, how big is the luggage could carry on the train?

Hi, I’m from Sweden and have a problem with the inbound journey. I will arrive in Copenhagen in Denmark - close to the Swedish border - in the evening, and it is not possible to get all the way to my home town in Sweden (Hallsberg) that evening, and there are no night trains. So my plan is to stop somewhere in Sweden on the way home and sleep, and the pick up the journey again the next day. Could this be counted as one journey and be valid as the inbound journey? I’m not travelling around, just going strictly home, but due to the late hour that I’m crossing the border to my home country, I will have to do it in two steps. I have no problems with the validity date of my pass, nor the number of days I travel. 

Hello,while travelling from Munich to Bologna I was asked to pay 10 euros extra for using the Brenner-Pass. I wasn't expecting this, because i used the Reservation tool and thought I had done everything correctly... Did I make a mistake there? And how can I be sure, that I have paid every necessary reservation and fee.Thank you for your advice :)

Hallo, Travelers! I bought 5-Days-in-a-Month Interrail Pass for me, my wife, and my daughter (11 yo). But i did a mistake. Instead of buying a free Child Pass for my daughter, i bought her a Youth Pass (200ish EUR). I paid with Paypal, and i use Mobile Pass. How can i change the type of Pass and get the refund? Thank you.Regards,Fahmi

I have to travel tomorrow and my app have been showing me a warning saying that i have not connected to internet in 24 hours which it's not true. I uninstalled the app and installed again to see if that works but now i have a problem with the 'reactivation' of my pass. Now a message pop up saying: "There is a problem, the pass' data cannot be load, be sure you have a connection and try again later". Please, i don't know what to do and i have to travel tomorrow. THIS IS VERY URGENT!!!

Hi, I’m getting an error message when trying to activate my pass. Please see screenshot. It appears after I input my passport number. I’ve already enabled error logs on the app setting.  what can I do? I’m due to start my travels next week.  also, do I need to have the “trip days” planned with all the journeys listed on the app before I activate my pass? Thanks  

Hi there!Just have a question before a buy the global pass.We are a couple and we don’t know if I want to buy first or second class global pass. That depends on the price I have to pay to reserve a private bed for night trains.For example, if I have a first class global pass, is cheaper to reserve a private single sleeper in night trains or is the same price if I have second class global pass? For example, this 146€ private single sleep price is the same or different for 1rst or 2nd class holders? Or maybe 2nd class could not be able to reserve private single sleeper?  Thank you very much in advance!

Hi,I have a global mobile pass for 15 days travel over 2 months and have downloaded the Rail Planner app onto my Android device (Samsung). I have also downloaded the SNCB app for b-europe tickets.I have bought a few tickets for travel from both Eurostar and b-europe using my laptop.My first date of travel is this Tues July 12th, 2022. I have activated the mobile pass for that day so it says 1/15 travel days used. The ticket I purchased for the 12th July London → Paris trip was through Eurail/Eurostar via their website on my laptop. I have the printed tickets.I have bought other tickets eg Paris → Brussels. The b-europe tickets appear with a QR code in the SNCB app (but not in the Rail Planner app).I am confused about what to do next. My questions are:  Even though I have a hardcopy of the printed tickets for the 12th July purchased from Eurostar - do I need to get an electronic version of those tickets on my phone in the Rail Planner app? From the 16th July I next go from Paris → Bruss

I’m traveling tomorrow. I made my seat reservations online.  I can download and print those tickets and see my seats.  I have a mobile pass.  The pass is activated on my phone.  But it didn’t SEE the trip I had in my web account even though all the account info matches. So I added the trip again manually. But it still doesn’t show my actual ticket that I bought.  How can I show the conductor what I need to show them on the train?  I can show the paper ticket but that’s not mobile and my pass is. ?? Anyone know how to get the app to SEE what you have bought online?