Solved

I had to reset my phone, but now I am unable to reload the pass into the app, as it says that the pass is already activated on another device (which isn’t the case). I’ve already set up an case trough the request form. Does anybody, who had to face a similar problem, know another way to solve this problem? Unfortunately it’s a very urgent problem for me, as I want to start my journey by tomorrow. Thanks a lot beforehand Antonia

Hello. I am travelling in one week. My phone ( where i had my pass) was broken and i needed to buy i new one. Now, i have tried to get my mobile pass and i got a message saying: your pass is already activated in another device...’. So i have no acces to my mobile pass right now. I need help because i start 25th november . Please, help!!

Hello all, unfortunately my phone was stolen today and my eurail global mobile pass was on the phone. I was wondering what to do next. Please help as I have to travel tomorrow!

Hello all! I have a problem: in my phone i have differents trains of my friend's phone and I dont have the trains that i want to use.The trains in question is Venezia Mestre to Florence S. M. Novella on 15th August.Can you please help me? Thanks a lot

I have already bought a Interrail Global Pass Young for 185 euro. I can travel for 4 days within a month. I found a train from Villach to Copenhagen: 08:33 --> 04:17. This travel is considered as one day (because it last 19 hours approximately) or two ?

I bought a seat reservation on a train on a specific date that no longer appears on the eurail site.  Has that train been cancelled?

can i use global pass to travel with in a country and between countries ?

I bought two passes with the same account, then, on the website, I added the passes to the same trip cause we are travelling together and Bought reservations for that trip for both passengers. Now on the mobile app I can’t find my trip and I read that one pass can be blu be linked to one trip… how can I do? Cause I paid for reservations for two people on the same trip…. Suggestions?  thank you a lot 

Hello, i have reserved seats in the train that goes from madrid to marseille, but they are physical tickets, so i cannot download them, even though i've paid for them. How can i get thouse tickets? Are they going to be sent?

Hello,  We will be travelling to Spain from France (Marseille-Barcelona-San Seabstian) and it says that seat reservetions are required on the website but it’s not possible to book online. Is the only way to do it in person at a spanish train station that it says in the app or does anyone knows another way? Thanks in advance! 

hi! me and two frinds bought a 5 travels days pass. unfortunatly when we added the pass to the rail planner app, we aso activated it. we did not understand it would be so hard to seat reserve. we had alreade looked up a train that went from stockholm to copenhagen then hamburg en then munich. we saw that te stockholm-copenhagen trip had to be reserved but when we went to check out it sait it was full. now i cant find any trains that takes us out of sweden and our outbound day is set for today… thankful for help/suggestions to what we sould do now   

Hi!  For some reason, every time I try to use the reservation tool via the interrail website my pass doesn’t show up. I login with my account as requested but my pass (1 month global pass) does not appear and I am unable to make any reservations. I need to reserve seats on the French TGV and cannot find any other way of doing this.  Would love to hear anything tips on what I can do in this situation! Thank you! 

Hi there,All of the seat reservations from Zagreb to Split/Split to Zagreb are sold out on the relevant days we need to travel in August and they are required. Is there a website you could direct me to in order to book them elsewhere in advance? Or will I just have to book at the station once we arrive? Thanks so much! :) Jodie 

Hi there,I’m planning my trip and on several trains I see that it says “you’re all good to go” but that seat reservations are sold out. In the case of these trains, can I still ride but just won’t be guaranteed a seat? Cheers,Scott

hi, would like to know how to book seat reservations. (I have a Eurail global pass for 2 months)I tried to book seat reservations for high speed trains (I have already saved the journeys into my trip on the app), and on the eurail app it says I have to book seats separately on websites, from london (st pancreas) to paris for next week and for another trip at the start of august. But on eurail.com, I am able to find the train timings but it shows “Prices temporarily unavailable, check back in a few hours to see prices and book this seat reservation”. I would like some advice regarding these 2 trips and the compulsory booking of seats. Is there any way I can go to train stations in London and ask their staff? Or book the seat reservations through the train stations instead? Thank you!

Hello, I missed my train that included my remaining inbound journey. I can't cancel my inbound journey on the app to travel the next day. Is there a way to resolve this? Thanks 🙏

Up until 5th September there are day trains on this scenic route fromSalzburg to Zagreb. But from 5th Sept there are no tickets available and it seems like you have to go via Budapest. Does anyone know what the problem is?    It doesn’t seem to be just a delay in allowing the tickets to go on line. Many thanksMaxtoby

Hello there!I have a global flexi pass with 7 days of traveling time but I live in Romania so I am relatively pretty far from the rest of Europe. My plan is to go to Spain tho, but I would have zero time in the cities due the the 7 days limit and my question is that if I got on the train in Spain on the way coming back with the intention that I do not stop until Romania would it matter if I pass the day limit? So Maybe I got on the train on the 7th day and the journey back to Romania would take place on the 8th and 9th day. Is that ok or do I have to get back before it expires?

hello :)i am travelling from stockholm to croatia, my fist stop will be in germany. i was wondering if the trains from germany, example munich, going in the directon to split/croatia are fully booked or if it should be possible to find trains easily? 

I bought a mobile eurail pass on Nov 20 but apparently the pass is being shipped to my place in the US; since I have to leave on Dec 12  I’m concerned that the pass may not arrive in time.  There is no number to call, the chat is useless and so is the website if you need to clarify things about your pass.  Who do I turn to to have them email me my pass as I had originally requested when I made the purchase?  Overall, a very bad experience. 

I want to travel from Switzerland to St. Pölten (Austria) for a festival, but I am unable to find the city in the trip planner.

Can I travel form Bern (residence) -> St.Pölten -> Bern -> Paris -> Bern? Does going from Bern to (f. ex.) Prague through Austria count as 1 or 2 trips?

Hello! I am getting ready for a 2 month Eurail trip and I cannot seem to book my reservations for my first country, Norway. This could all be my own error but I would really appreciate any guidance someone may have!I have a first class 2 month mobile global pass and my journeys for Norway show up in the Rail Planner as reservations required. Every time I open the “Book reservations” page on the Eurail site after logging in though, I do not see any timetable for me to book.I added the 3 journeys I need for Norway onto my trip in the Rail Planner app and connected my pass (didn’t activate yet) and I still cannot see anything once I follow the steps in-app to get to the reservation self-service. Even when I log into my account on the site and go to “My trips and travelers”, the site shows me a blank page which I assume means that they have not even recognized that I created a trip on the app and connected my pass. I have been getting really confused and would appreciate any sort of help,

how can i change my four day pass for a seven day pass?  and how long does it take to refund the first?

Hey, I'm travelling tomorrow and haven't purchased my pass yet. I don't know how to correctly put my name information in the First and Last name boxes on the site. The two small question mark icons that are supposed to help, are simply confusing me, because I have ONE last name which is hyphenated. Here's my full name:Tobias Adam James-CookeTobias is my first name, Adam is my middle name and James-Cooke is my last name. How do I correctly write it into the First and Last name fields on the purchase page?