Solved

Been trying for hours on several devices to pay for the reservations in my cart. When I get the “add travelers” button, that brings me back to the home page where ALL information needs to be done AGAIN. I need to checkout. Any ideas from anyone?

After spending so much time on this forum, I still don’t fully understand how to make the Interrail App work. I have gotten this far:I made reservations for my 4 travel days, I understand I need to bring these reservations separately (they will not show in the App) I created the 4 journeys/travel days with respective time tables under “My Trip” However, I don’t understand how I will get the QR codes for the different travel days.Is the only next thing I need to do to “activate My Pass”? Will the App then create the QR codes for each of the 4 travel days automatically?I can’t quite believe that this is all so complicated….

i got an email yesterday to activate my pass but i activated it a couple months ago. my friend activated it the same time as me but didn´t get the email. maybe the problem is my surname which has the letter č in it which is not an english letter and when i was filling out my name i put the letter c. can someone help?

Hi everyone! I am trying to take a train at the 18th of July 2022 from Utrecht Centraal to WIEN HBF (Austria). One of the options is to take a train from Utrecht Centraal at 8:34, arriving at FRANKFURT(M) FLUGHAFEN FERNBF (Germany) at 11:49 and taking the train here at 12:01 to Wien Hbf.  Interrail says that this is a popular train, but that a reservation for a seat is not necessary. I have tried to book a seat for 2 people at different timeslots and on different websites (bahn.com, interrail etc.) for a while. First, it looks like I am able to reserve a seat, but when trying to purchase the reservation it always tells me that I have to find an alternative connection.Now my question is, can I still take the above train without a reservation, and for example, stand in the train. Since it no longer seems possible to reserve a seat.  

I can’t make an online seat reservation for my trip from figueres vilafant to barcelona sants. Do I have to buy the seat reservation in the station?

I live in Geneva at the boarder with France and the system ask me for an outbound. Why ? 

Is the over night traveling with the euronight train counting as two travel days within the smallest interrail package with 4 travel days within 30 days? Kind regards!

Hi We are first time Interrailers having a nightmare. Trying to book Eurostar back from Brussels in August. Tickets and reservations are showing as available but it won't let us but once put in our basket. Says 'one leg of journey is unavailable'.Can anyone please advise. Frustratingly no phone number to call. M any thanks in advance, deb    

Hi!I want to take a direct train from Copenhagen-Hamburg with DB, but these journeys do not show up when I’m searching in the Rail Planner app. Does this mean that the interrail pass will not be vaild for these trains (even if I book a seat reservation for the train)?Best regards, Alice 

BonjourJe voudrais réserver un Bari Turin, mais suivant le jour où je me connecte je n'ai pas les mêmes possibilités.​​​​​​Il y a quelques jours je pouvais réserver un trajet qui durait environ 8h soit directe soit avec 1 changement, aujourd'hui les trajets proposés durent environ un jour avec au moins 5 changements…Comment est-ce possible ?

​​​​​Hello. I need your help. It’s my first time to Europe :(I have 10day 2month eurail global pass(Mobile).Booked tickets with eurail.com reservation system and received tiekets by e-mail.But few train numbers are differnt between ‘train number on eurail.com system’ and ‘train number on reserved ticket’.So, My trip list on Rail planner APP and reserved train ticket have different train numbers.This is OK? or something is going worng? 1.THALYS, 27/07/2022, Bruxelles-midi → Paris Nord.   1) When searching at eurail.com website the train number is ‘THA 9348’   2) With eurail.com reservation system I booked & received train ticket.       Train number on ticket is ‘THA9448’ 2.THALYS, 01/08/2022, Paris Nord. → Burxellex-midi   1) When searching at eurail.com website the train number is ‘THA 9327’   2) With eurail.com reservation system I booked & received train ticket.       Train number on ticket is ‘THA9427’ Thak you for your help.

Hi everyone,I bought the 2-month continuous pass thinking that I could use it to leave my country of residence, Germany, multiple times for the duration, but from the looks of it, I can only use two trips - one outbound and one inbound. This is incredibly disappointing (and for sure will not purchase the pass again) and this now raises a question: can I use the outbound trip in the middle of my 2-month period? Here’s why.I plan on going to different countries throughout this period. I’m currently planning on going to Belgium from Cologne in a couple of weeks, but I’m also planning a trip to Scandinavia from Munich. I would like to save my outbound trip for the one to Denmark from Munich since it’s much more expensive, but I would also like to activate my pass when I’m in Belgium so I can use it to travel in between cities there. Is this actually allowed?Thanks!

Hi all, I know I’m very last minute with my planning but we plan on travelling from Milan to Nice tomorrow however when I got to pay for the reservation this keeps coming up. Any help would be appreciated.  

Hi All,A few weeks ago we made some reservations for our Interrail journey. Those reservations were payed and we got an email that they were booked, but not confirmed yet. Besides that, they also don't appear in our reservation list and we did not receive E-tickets. We already initiated a ticket to customer services without any response. Do you know how we can resolve this issue? Our journey will start on 20AUG22.Thanks!

Hello, this is my first post in this community, so please tell me if I have to do something, or add something. I purchased a train ticket at interrail from Paris Montparnasse(France) to Tours(France), and received payment confirmation and my e-ticket via email. I have a Eurail pass, so I tried to add this ticket to my pass in the Rail Planner app, but it seems that the app doesn’t have the information about it. How can I solve this problem? Thanks in advance.

Hi! I cannot seem to find it, but perhaps you experts know better: Are there e-tickets available for the seat reservations on train RSC9731 from Marseille to Madrid? Or are paper tickets the only option for this route? Thank you!

I would like to buy two Global Passports, but only non-EU countries are suggested as possible countries of residence.However, we are from Germany and Switzerland.What should we do? Does anyone have any ideas?Thanks a lotJulian

I have a Pass for travels during 2 months.When I go to Rail Planner, on “My Trip”, if I want to connect my Pass cover number for a new trip, it is refused. It’s written “Your Pass cover number doesn’t look right”. Why ? And what to do ?Thank you for your answers

Dear, is the Eurail Scandinavia Adult Pass valid for travel between Scandinavian countries (Denmark, Norway, Sweden and Finland), or just for one country?That is, if I buy the Eurail Scandinavia Adult Pass, can I travel from Denmark to Norway, from Norway to Sweden and from Sweden to Denmark again?

Hi everyone! My boyfriend and I are planning a trip through Europe in 10 days, he's disabled so we both asked the customer service how to obtain the free caregiver pass he's eligible to get, but after a month, we are still waiting for an answer and we are getting worried!What's the procedure to get the free caregiver pass?Can anyone help us? 

Hello,my friend and I have booked a trip with the Caledonian Sleeper from Edinburgh to London. The train departures at 23:40 from Edinburgh and arrives next day at 07:07 in London. On the app the trip is splitted by Edinburgh (23:40) → Carstairs (00:20) and Carstairs (00:20) → London (07:07). If we would activate both trip, we would spend two travel days. But we only want to spend the day of our arrival in London (like Caledonian Sleeper conditions says). How should this be handled?

My friend and I have booked a seat reseveration twice now and the money has came out but we have received an email saying there is a problem. There is no tickets on the email and our train is tomorrow morning are we able to book a seat reservation at the train station or is there anything anyone can help us with please.  

We need an extra outbound day to go from Gothenburg to Narvik. We are leaving Gothenburg at 17.24 at the 23 of July and will arrive in Narvik at 17.42 at 24 of July. We have to change train in Stockholm and Boden. How do we do?

I am trying to book train seats from Strasbourg to Champagne-Ardenne.  On the Interrail website, it wants to charge me 44 Euro (2 passengers).  On the travel.b-europe website it wants 24 Euro.  Excellent.  Unfortunately, travel.b-europe won’t let me proceed unless I enter our Interrail pass numbers and it will only accept paper passes whereas ours are digital, so it tells me the pass numbers are invalid.I also tried booking on the SNCF website but there seems to be no option to only book seat reservations.Any ideas?  Thanks.

I’m from the UK and have bought an interrail pass for this summer. My month long trip is being broken up by a wedding that I have to return for mid trip - no choice there. I wanted to travel out by Eurostar at the end of July but all reservations are sold out (unsurprisingly). So, my question is, could I fly out to start my trip in Amsterdam, visit a number of countries, return home and then use the ‘outward journey’ mid August and travel by Eurostar then? (There is availability for the date I want to travel) I hope this makes sense!Thanks.