Solved

Hello! Do you maybe know what can I do when I'm from Poland and I want to travel Iceland and GB when there is no railway connection? Can I still travel for free anyways?

Hello, my name is Claudia, I´m from Brazil and I´m planning to travel to europe in October but I´m having some difficulties to buy the train pass because the planner destination shows me the time, da date, the journey on the map, however, when I try to buy the pass one the destination is not available and, sincerly I´m afraid of buying the pass and not be able to use it. I truied to contact to the company but there was only one robot asking me questions but no replies. Is there a human being who could help me in this community<

Hi,We have been successfully travelling the Rail network of mainland Europe for a few weeks now and largely very smoothly indeed. However, we need to now book a seat reservation from Girona to Lyon and the only option we can get on any website is for them to be posted to our home address. This is no use as we are in northern Italy and live in Manchester! Has anyone come across this before or have any ideas as to how we can get around this problem. Thanks in advance.

Hi All, I am due to interrail in Mid July and am looking to start reserving seats, but am unsure how to reserve so the seats come up on the app. Any help would be appreciated! Thanks,Billy

I’ve bought two two-month passes intending to make several shortish trips, returning home between.  Now I read we only get one journey outward and one inward in our country of residence.  Other people who have asked about this seem to have found answers but we’re in the UK, which means getting to and using Eurostar. Does this mean we’ll have to buy additional tickets?

Are there others who have trouble booking seat reservations for your Interrail trip during the summer holidays? I will travel in mid-July.  I have never had any problems booking seat reservations with Interrail in the past, which I have tried several times. The Website and the App just stand and search without any result. I have problems both in the Railplanner App and on the website www.interrail.eu I am trying to book seat reservations between Bologna and Munich /day time. My itenary is Copenhagen- Basel-Zurich-Chur-Tirano-Montorosso-Bologna-Munchen-Salzburg-Copenhagen. However, it only says in the App that it is Bologna-Munich that requires a seat reservation. But is it not also a good idea to book a seat reservation on the Copenhagen-Basel and Salzburg-Copenhagen routes? I am eager to receive some good advice. 

Hi everyone! I am trying to book tickets from Bruxelles midi to Lyon Part Dieu on the TGV (17-7-22 and 23-7-22) but the interrail site says that either all placed are booked by card holders or that the prices are temporarily unavailable. Is there some other way we can book the tickets? We have a mobile pass btw. Thanks!

Hello. I have 3 mobile pass . Is it possible to extend their validity ? Many thanks. Isabelle

I’m supposed to travel on 13/07/2022 but when I go to choose my start date in the Rail Planner app I am only able to pick a start date from the 16/07/2022 onwards. I’ve emailed customer support about this but they seem to be taking at minimum three weeks to get back to any query which doesn’t leave me a lot of wiggle room. I’ve tried removing my pass and re-adding and no luck, anyone have anything else I can try???

Hello, I would like to ask if it would be possible to return my pass please. Or if someone would want to buy mine because I have to cancel my trip and I’m not sure if I’ll get a chance to use it later. Thank youBest RegardsValentýna Vavřičková 

Hello All. I have an Eurail Global pass flexi 7 days. I accidentally put in a travel date for 11th June, but I did not use it. I am not able to cancel it in the App now. Need help in cancelling that travel day. Can someone please advice. Need this resolution asap as I need to change the first travel day to tomorrow 

I accidentally logged out of the application, so I wanted to log in again, but I get an error that the application is wrong and I should download another one, but when I try to log in to the other one, I get a message that my Pass is already activated and I cannot connect it  with this app.  Does anyone know what to do in this situation?

HI!I have bought a Mobile Pass in Sweden and I would like to make some reservations. When I try to register my Mobile Pass-The Pass-cover number and my last name on eurail.com it doesn't accept it. How can I get forward?

I have plan to travel on this week but I can’t activate it. Already sent the email but no responses. 

Hi!I sent a pass exchange request through the official form over a month ago and I still haven't recieved a response. I got the confirmation that they have recieved my request but nothing more. As you can imagine, I'm growing very tired of waiting to get some of my money back (or have a response that says it's not possible).I'm new to interrail, so my question is whether or not someone else has had the same experience lately? I understand that the customer support is busy right now, but is it normal to have to wait for over a month?Kind regards,Herman

I am currently travelling in Europe and I have used once day on my pass. However when I uninstalled and reinstalled the railplanner app, I could no longer add my mobile pass. This is a serious issue as I have already had to buy a full fare ticket. I am also travelling tomorrow morning and it looks like I will need to book a bus if the problem isn't sorted. I should note my app is fully up to date, on an android phone, and I've contacted customer support numerous times today. Does anyone have a possible solution, or a more direct route to customer service 

Hey Guys,as you see in the title, I have booked 2nd class seat reservations for trains from Zurich to Milano and from Milano to Ventimiglia via interrail, but I received reservations for the first class in the documents attached to the email. What can I do know? I think I won‘t be able to travel in 1st class with a global pass for 2nd class? I already tried to contact the costumer service, but it takes a really long time for them to respond. Can anyone help me?thanks in advance,David 

I am unable to book seat reservations on Eurail as the passenger details page does not list my country of birth. It has been a very frustrating experience. I sent a message via Chatbot on Eurail site, however received an automated message after several days that there is a high volume of queries, and that I may not receive an answer any time soon.I noticed others had previously mentioned in the forum that their country of birth was not listed on the drop down menu. This should have been fixed by now, as others had alerted Eurail of the problem several months ago. All it needs is for the website to be adjusted to include “Other” option for Country of birth, to allow manual entry of country in a text box.  Something else that Eurail need to fix is that the App should allow seat reservations to be done via the App, not to be redirected to the website.

I cannot get the reservation booking tool to accept my requests to book reservations between Milan and Florence and Florence and Rome. Does the system still not work?I find it difficult to believe that every single journey between those cities on 08/07/2022 and 10/07/2022 is already sold outI’d love to know what I’m doing wrong - many thanks

Hello everyone I am planning to take the nightjet train from Vienna to Venezia on July but unfortunately i couldn’t buy seat reservation. Does this mean that the tickets sold out or it will be available later?

Hello together,I’d like to travel from Tende to Cuneo with  an Interrail Global Pass using the RE22956. According to the Interrail App, a seat reservation is required for this connection (though it’s a regional service?!) Is this correct and if so, where could I book a seat reservation (so far not possible via eurail or Trenitalia).  Many thanks in advance!cheers, Julien

As you can see in the image I need to get that ticket beacause it’s part of my journey from berlin to barcelona, does this mean that i won’t be able to get this train anymore, or does it mean that i have to get it at the station?

I got a reservation regarding destination Firenze to Munchen on 12th of July. One of the routes; Bologna to Munchen needed paper-tickets which shoguns be sent to my adress it was supposed to arrive 25/5  but it seems like it got stuck in the Netherlands and hasn’t gone any further. In contact with Post NL it says it’s been sorted and their custom service said that there are delay in distribution. We leave Sweden June 29th and need those tickets before that.If we don’t get our paid reservation ticket for the destination is it any possibility to get help at a service desk in London at S:t Pancreas to get the ticket? Or what should we do?I have contacted the eurail custom service… and awaiting a response but want to see if anyone here has any clue since the responding time seems to be slow at Eurail.Thanks, Louise

Hi, we are trying to get the EC 130 from Bratislava to Krakow at 10:57 on Sunday, however this seems impossible to buy - on the Czech train website, it is greyed out, system error. On the Polish website and OBB it is the same thing. I have asked in the train station twice in Bratislava and everyone says system error come back later (absolutely useless). I tried ringing the Czech website and they said to book it at the train station, and the people in Bratislava said try the website where I got told by them you can’t buy it here. What would you recommend?

Hi all, I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries.