Solved

I’m hoping someone can help.Im in need of a paper pass cover - it’s an emergency as we weren’t notified we may need one to make bookings. We are trying to get from Paris to Nice on the 6th of July but aren’t able to make any online reservations.please help! 

Like many another, I need the Pass Cover Number to make an urgent reservation using the travel.b-europe.com website using my Interrail Pass.  (I only have the mobile pass at present, and this is insufficient to make the reservation.)  I note that it has been suggested that I can contact SNCF directly by telephone, but the telephone lines have shut down as I write this on a Friday evening.  Can anyone suggest what I should do?

Hi my son and I used 2 of our 4 days but we resulted covid positive in Rotterdam. Now we are waiting to recover to go back home. We can’t stay longer our airline tickets are not modifiable and I need to go back to my work. Is there any chance to get an extension to use the remaining days? My pass is expiring in July 14th.

Hi I put in the wrong travel day and realised too late. I have only done 4 travel days but it now says I have done 5. I can prove I did not travel on the day it says I did and all the tickets for the other days. I am supposed to take my last train back to UK on Tuesday and so really need my tickets to be valid for then. What can I do? Will Eurostar understand if I explain it to them? 

Three of us need to travel from Marseilles to Paris on TGV next Thursday  but can’t seem to book through Eurail. Can anyone tell me how we do this using our passes?

I bought a 7-day pass in a month and I have a huge problem I need to solve. My first train will be on June 28th and the last on July 28th. Do you think they’ll let me? 

We're looking at getting a 2 month continuous global pass. If we set an activation date (1month from purchase date) and make reservations, can we cancel the reservations before the first travel day, cancel the activation, and get the 85% refund? There is a post-Covid passport processing backlog in my country. Therefore we are not 100% sure not the travel dates in the first few weeks, but would like to book our reservations soon. 

How long before the travel do you have to buy the interrail ticket?

I bought two two-month tickets during the promotion. One for myself and one for my friend. Now our relationship is over and my boyfriend doesn't want to travel anymore. Can I use my friend's pass myself? If so, how can I do that? How can I change names? It is a 439 eurotocket, that's a lot of money.

Hi, I am trying to book a trainticket from Arnhem Centraal to Basel (17 july 22:02). I get the notification that prices are unavailable. What does this mean? With an interrail pass you can with this train right?  

Hi there, I’m travelling soon on a france interrail pass, I live in the UK and apparently I’m allowed to make one journey to and one journey from the border. Is this valid to use on Eurostar, or do I need to go via Dover/pay separately?

I'm trying to make a seat reservation for the TGV 6035 from Paris Gare de Lyon to Nice Ville at 19:08-00:46 on 22/07. The Eurail website says that prices are unavailable for this train. If I try to book through travel.b-europe.com instead, there are still some available seats. However, in order to book my seat, the website requests a Pass Cover number in the "Ticket Details" section. Since I have a mobile Eurail pass, I do not have a Pass Cover number and am unable to complete the reservation.How can I receive a Pass Cover Number? Is there an alternative way to book a seat on this train?

Hi everybody. I am traveling to Paris this summer starting from Muchic. To get there I need to take seat reservations but that is not possible on the interrail website. I´ve been searching the internet for the last hour or two and i just couldn´t find a way to get the job done. I am traveling July 27th and I really would like to do the reservations now rather than later.Thank you for your help!! <3

Hello, i bought the interrail in a ticket station.I got 2 Papers One Diary and one ticket where i have to write the dates. On the dairy it says “attach” ticket here. What  does it mean? Can i just have this two sepeare documents or do i have to glue it on?

Hello,My friend and I are planning a trip to Venice and Milan very soon (from the 11th of June to the 15th of June). As it is in Italy, we have to book our seats. When we try to do so on the interrail website, it says “Prices temporarily unavailable. Check back in a few hours to see prices and book this seat reservation.”. So we also tried via the italian website but there is no way of enterring that we have an interrail global pass. Then we tried on the austrian website ÖBB but for every train we checked, it says “ticket not available”. I really don’t know what to do as nothing seems to work and the trip is supposed to happen very soon. Any help would be very appreciated :)Here is our plan :Geneva - Venice (11.06) 7:39 - 14:42Venice - Milan (13.06) 11:00 - 13:15Milan - Zürich (15.06) 11:10 - 14:27 Thank you very much! 

Hallo,wie funktioniert das denn wenn ich zum Beispiel am 05.08.2022 meinen 2 Monats Pass aktiviere. Gilt der dann auch bis zum 05.10.2022 oder dann nur bis zum 30.09.2022?Oder funktionier das doch ganz wanders? 

I have added my pass to my phone, if I book reservations and plan a trip on a laptop will they get synchronized to my Android phone?Or do I have to do everything on the phone now? It just looks easier on the laptop & website. Thanks for your help

Hello,With my friend, we have booked two train rides : Paris-Barcelona and Barcelona-Paris for us.But we leave in 4 days, and we haven’t received our paper pass yet!Can you help us quickly?Thank you very much! Have a nice day :)

I am trying to reserve some seats on the website but they won’t go through. If anyone has booked seats/beds on trains on these routes I would be grateful if you could let me know if you can book in person at the various stations.Bucharest to Vienna - Overnight trainZargreb to SplitParis to Tours Thanks in advance for your help.d :)

Hi, I got an interrail pass with discoverEU, I applied for myself only, but it turns out that I am going to travel with someone. I saw on the DiscoverEU help website that it is possible to change from an individual to a group pass. I was relieved however I feel like I might have understood it wrong. Is that something I can do, and if yes how do I proceed ? Thanks in advance, help would be much appreciated. :) 

I have two passes (unactivated) that are stored on my phone.  They were purchased on 14th February 2021.  Due to CVD, they were extended until August 31st 2022 in an email received 6th May 2021.  My wife and I are still unlikely to be able to use them before the extension runs out, but, instead, wish to use them in September 2022.  Would Eurail extend them again, or would we need to apply for a refund and buy new ones?  If I need a refund, the problem I have is that under ‘Cancel your paper Pass’ it says ‘You currently have no orders eligible for cancellation’.  I may add that these passes were bought under the ‘first class offer’, and we paid an extra £23 ‘insurance’ to have them refundable 

Queremos reservar dos trenes pero nos piden los boletos impresos y dice que no llegarán a tiempo y no nos permite reservar, queremos evitar tener que llamar a SFNC de Francia porque cobran por la llamada, como podemos reservar?Los viajes son Barcelona- Paris y Lyon Paris-Barcelona Sants

Hi , if a train is on the planner app but not on eurail online will that train still be going ahead ?

Hi,I’m wondering what happens if I book seat reservations for connecting trains and miss the second one due to the first one being delayed and it’s not the same operator. For example, I have booked a Eurostar train from Brussels to London and plan to go from London to Sheffield with East Midlands Railway directly after. If the Eurostar is delayed and I miss the second train, will I get refunded/get a new place reservation for the London-Sheffield route? And if anyone has travelled a similar route before, how big of a time margin do you think I should leave for the connection? Final question, it says that the Eurostar arrives at “St Pancras International” and the East Midlands Railway train departs from “St Pancras”. Are they the same station? (I’m from Sweden and I have a 1st class Global Interrail pass if that is necessary information) /Herman

I noticed that many trains don't require reservations, but at the same time many are saying to get a reservation just to be safe.  If I have a ticket thru the eurail app without a reservation (where no reservation is required), is it possible that no seat may be available for me because others have reserved all of them?