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B
Keeps calm and carries on
btravelKeeps calm and carries on
asked in Train connections & reservations
Seat reservations tickets missing!

I paid for seat reservations, and got the confirmation email that said tickets were attached.  However they were NOT!  The reservation is visible on the Eurail website, but it does not show “Booked” as the another reservation does.  And, there is nowhere to click to see what happened to that reservation.  I’ve tried to contact customer service for other questions and never get a response.  I need help.  Is there anywhere else to go to get this resolved, so I can continue to book our additional reservations.  I don’t trust the system to start making more reservations if it’s broken somehow.  I paid for the tickets, and I’d like to get them.  A confirmation isn’t enough!  Is there any way to fix this without waiting weeks for customer service to respond?

1342
B
Keeps calm and carries on
2 years ago
O
oidmapsRight on track
asked in Eurail & Interrail Passes
In FEVE, I was just charged a ticket with InterRail. I think it was wrong. How to refund?

Ahoj,with an InterRail pass I just got charged in the RENFE Feve from Ferrol to Oviedo 12.25 EUR.I think the complete Feve network is free of charge with a valid InterRail pass with correctly filled in details.The ticket I got selled seems to be half the price of the official fare.I think this was a mistake, and I would like to get my money back.Is there anyone aware of* official documentation in spanish about InterRail validity on Feve, so I can show that to people at a ticket office? (I don't speak spanish.)* what the procedures would be in that case?Interrail.eu also lists InterRail as valid on Feve [1], but as we know Interrail.eu is not always up to date, and people from Renfe I show that could argue "well, yes, you got a 50% InterRail discount, so it's valid".Regards![1]https://www.interrail.eu/es/plan-your-trip/trains-europe/railway-companies

7692
O
2 years ago
W
WalkeronaTrainRail rookie
asked in Eurail & Interrail Passes
Planner says I have more travel days than i think i do

Hey guys, I’ve put my planned journey from London to Vienna into the website's ‘plan my trip'. By my count, it’s 4 travel days but the planner is counting it as six days. Does anyone know why and which one is right? My plan is:London - Brussels on the 19th AprilBrussels - Frankfurt on the 21st AprilFrankfurt - Munich on the 23rd AprilMunich - Salzburg - Vienna on the 25th April I count that as 4 travel days but the planner is saying it’s 6 travel days, so I need the 7 day travel pass. The link to the planner is here: https://www.interrail.eu/en/tripplanner-map#adult=1&start=2022-04-19&end=2022-04-25&travelDays=6&trip=39eGB00%2C236BE02%2C34jDE02%2C36wDE02%2C2mhAT00%2C8xAT00 Does anyone have any idea what’s up here? Thanks in advance!Caroline

1214
W
2 years ago
G
gdsouza008New aboard
asked in Eurail & Interrail Passes
The Pass is already added to my device - I have Deleted the pass from my device and want to the Pass to my clients device

 The Pass is already added to my device - I have Deleted the pass from my device and want to the Pass to my clients device.Also need help to activate the pass on my clients device and book the reservations.

392
M
Full steam ahead
2 years ago
Riley Qualls
Riley QuallsRail rookie
asked in Eurail & Interrail Passes
Broken phone and I am not able to add pass to new phone.

My phone was broken yesterday with my pass on it, and I can not add it on my new phone until the other is deactivated. I have trips coming up over the next couple of days, I really need help. @Nanja 

1383
Riley Qualls
2 years ago
D
Dan ShipleyRail rookie
asked in Train connections & reservations
Austrian OBB Ticket Not Available Villach Hbf to Venizia Saint Lucia

May I have your help with a problem? I am unable to purchase seat reservations on https://www.oebb.at/en/ because the Eurail Pass is not listed among the accepted options, and for other reasons, described below.July 6 10:50 AMRailjet #1312nd ClassVillach Hbf to Venizia Saint LuciaIn his article 'Community > Get ready to travel > Train connections & reservations > How to get Reservations :)', seewulf describes how to book a seat reservation for a night train on that site. But a night train is not what I want, and I'm unable to reproduce the result that he shows - "Ad the end of the list of discountcards you should find Interrail/Eurail. Just click on it and after that "Confirm" under the list and finally Confirm at the top right corner". I'm unable to reach the point where I can select a Seat Reservation.For all trains between those points, the site states 'Ticket Not Available'. For some scheduled trains, there's a link that states "Due to construction work in Italy, this

10072
Hektor
Keeps calm and carries on
2 years ago
B
Keeps calm and carries on
btravelKeeps calm and carries on
asked in Train connections & reservations
Seat Reservation shows a change of train but there isn't one

I am trying to book a seat reservation for Brussels to London.  The screen comes up that there is a change of train, but there is not.  It shows Bruxelles-Midi (Belgium), the the same words again with 35 minutes between them.  Can someone explain why?  I just want the one train from the second Bruxelles-Midi listing.  I can’t figure out what the additional 35 minutes is for and why it shows up.  I’m afraid to book this train without knowing the meaning of it.

362
B
Keeps calm and carries on
2 years ago
Graham Osborne
Graham OsborneRight on track
asked in Train connections & reservations
Train Schedule has changed can't make my connecting Trains

So, I make my Reservations that will be on 3 Trains. I then get a text that the first train will arrive 45 minutes later than scheduled, sorry for the inconvenience, etc. I need to make reservations on an earlier train. However when I go to cancel my tickets I am told that they will give me back 68 cents U.S. on a ticket that cost 30.51 plus booking fee??? I cannot find a way to just exchange them. Now the tickets have gone up to 64 U.S. and I can’t get an answer from Eurail. Had this same problem in 2019. 

1236
Graham Osborne
2 years ago
Y
Yohan_PNew aboard
asked in Train connections & reservations
E- ticket missing in the reservation email, Paris to London

Hello, I have a 15 days for 2 weeks global pass (not yet activated) and I've just made a train reservation on the Eurostar for the 03/25 but I only have the payment confirmation in the reservation confirmation email (not the Eurostar ticket)Do you know why and how can it be solved?Thanks by advance!

2697
B
Keeps calm and carries on
2 years ago
PeterA888
Keeps calm and carries on
PeterA888Keeps calm and carries on
asked in Train connections & reservations
Seat Reservations on interail

I am using the app for the 1st time.  I have the digital pass on the appI booked the 14.03  Lille Europe to Lyon for Sunday 10th April  but could not reserve a seat?  the option said book on board or at major station?  is this the usual way to make an Interail seat reservation? I have booked a ticket for the above journey on SNCF connect because I was concerned I would not be able to get two seats and would miss the connection entirey to LeonI have the same problem trying to book the Torino Portal Susa on Thursday 21st April? I have tried customer services but to one is responding! clearly I am misunderstanding something fundamental thanks Peter    

3373
R
Railmaster
2 years ago
Rocco Tomanelli
Rocco TomanelliRail rookie
asked in Train connections & reservations
I could not preselect seats when making a reservation. What to do?

Made reservations on Eurostar for wife and me. System assigned seats automatically and we are not sitting side by side as desired.Tried to book on TGV and found I could no preselect seats when reserving. What gives? Rocco  

2074
B
Keeps calm and carries on
2 years ago
M
Matthew NewsteadRail rookie
asked in Eurail & Interrail Passes
Travelling in country of residence

I would like to travel from Newcastle, England to lille, France. However, as I will have to change trains at St Pancras, London, to catch the Eurostar, does this count as 2 separate journeys ? 

1193
M
2 years ago
Sarah May
Sarah MayNew aboard
asked in Eurail & Interrail Passes
Boat from Stockholm to tallinn

I would like to know if the boat trip indicated on the interrail pass from Stockholm to Tallinn is included in the Interrail Pass (Global of 22 days)? As it is indicated on the official map… Could you help me please? Thank you

2382
R
Railmaster
2 years ago
Ingvard
IngvardNew aboard
asked in Eurail & Interrail Passes
Using interrail ticket. Which one should I buy?

I have to travel from Germany to Italy on 11 April with return on 25 April, using a night train. I reside i Italy. Which interrail ticket should I buy for this journey?

392
M
Full steam ahead
2 years ago
J
joostvangrinsvenRight on track
asked in Train connections & reservations
Reservation for French TGV

I want to travel form Amsterdam to Marseille in one day.Will I be able to make a reservation on Thalys/TGV just before my trips start or will the train probably be fully booked (especially on popular days)? And does that mean I have to try on another train?

35613
J
2 years ago
R
rafa_sanNew aboard
asked in Train connections & reservations
Issues with Booking a reservation with Mobile Eurail Pass out of St. Pancras Station

Hi All, I have been trying all evening to book for an 8th April morning train from London St. Pancras to Brussels via Eurostar. I was having issues getting any sort of booking for 2nd class even though on the Eurostar website itself there are still available slots for morning trains. I have been trying my best to lurk around other posts and have found info on requesting Pass Cover Number from the support staff on this site but wanted to check in and see if it was also possible to book directly at St. Pancras Eurostar booking desk.  EUR 9116 is the train I am trying to reserve for. I am trying to board the 10 AM train on the 8th of April (in a few hours), wondering if it still possible to do so. I read that tickets need to be booked at least 3 hours in advance ? Or would it be best to just try and input my order number that was on email which is also 8 digit as the pass cover number substitute to just get the ability to book the reservation through the ThalysB website ?  My understandin

2261
R
Railmaster
2 years ago
H
HavenhandeNew aboard
asked in Train connections & reservations
Eurostar seat reservation london to amsterdam

Six of us want to book Eurostar train seat reservations  from London to Amsterdam on July 24thI think the one at 11:04 which we wanted is fully booked as seat reservations aren’t available on the interrail.eh website but I’m not sure? On the interrail.eu website there is one at 12:29 which we would like to bookhowever this train is not on the interrail app planner so will it even be included in our tickets? How do we add it to our trip if we do book seat reservations?  also the second part of this train (Bruxellesmidi to Amsterdam) is unavailable to book? Is it because it’s can only be booked under 90 days in advance? If anyone has answers it would be amazing thanks so much 

7944
R
Railmaster
2 years ago
K
Karl KirchhoffNew aboard
asked in Train connections & reservations
TGV seat reservations

Hey guysI have some problems booking a seat reservation on the TGV:From Nice to St Raphael (April/19th) From Nimes to Barcelona (April/22nd)I do have an Interrail Online Pass (5 days per month). The Interrail app says “book at major train stations”.  Is there no opportunity to book a TGV seat reservation in advance?Thank you so much!

6115
seewulf
Railmaster
2 years ago
Jaakko
JaakkoRail rookie
asked in Train connections & reservations
Book reservations to DB

Hi, I’m currently in Verona, Italy and was planning on travelling to Vienna tomorrow 6.4.22. I need to take a ECB 88 by Deutsche Bahn so my question is, since they don’t yet use e-reservations, can I make my reservation to DB in Verona? They only have Italian railway ticketbooths and no DB. Can I do the reservation for example in the Regionale Italia counter? If not, how can I make my reservation? Thanks for the answer!

2978
seewulf
Railmaster
2 years ago
aino
ainoRight on track
asked in Train connections & reservations
Price more expensive when booking through ooeb

Why is it more expensive than booking through interrail website? My friend and I would like to travel from Ljubljana to Split and the booking is unavailable on the interrail website. And called to reserve the train through ticket office but it was way more expensive. Do any of you have any tips on this route? Where to book etc.? 

1925
Hektor
Keeps calm and carries on
2 years ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
asked in Eurail & Interrail Passes
Adding interrail pass to the app

I’ve just added my pass to the app But was wondering if when I select ‘connect a trip’ will it then activate the pass? I don’t want the pass activated for another month. If you add a trip can you edit it? 

2354
R
Railmaster
2 years ago
aino
ainoRight on track
asked in Train connections & reservations
Ljubljana-Split, prices temporarly unavailable

Hello fellow travellers! Me and my friend want to travel from Ljubljana to Split 17/6/2022. The prices for this particular trip (Zagreb-Split, night train) have been unavailable quite long now. Is it not possible to book the train anymore? Or is there another way to book the tickets, we would love to book beforehand? Do you know what might be the issue the prices and booking is unavailable? Thanks already!

1282
M
Full steam ahead
2 years ago
M
Minh-Duc TNew aboard
asked in Eurail & Interrail Passes
Missing Confirmation E-Mail for activation of Global Pass

Dear Interrail Support Team,I again have another issue with the confirmation E-mail that I should have reveived after I payed for my ticket. It’s now the second time already that I payed for my ticket but I havent received any E-Mail yet with my Pass Number. I’ve already had to postpone my departure because without the E-Mail with the Pass Number I wasnt able to add the mobile pass to my phone.I already contacted the Support once and they told me to refund the ticket where I lost 40 Euros but now that it happened twice already I demand that they send me my Pass number with which I can finally start my travels.I’ve also already tried to login into my account and resent the Confirmation E-Mail but I haven’t received my Pass Information yet.I will contact the Support Team again because I dont wanna waste anymore of my time and I hope theissue resolves itself but I want to ask you guys what can I do now. Btw I refuse to cancell the order just to order it again because I´ve already lost 40

3902
Marion
Full steam ahead
2 years ago
SILVIA
SILVIARail rookie
asked in Train connections & reservations
Reservation switch

 I have a question why I have to activate this switch?  

404
Marion
Full steam ahead
2 years ago
A
AdrianB5555Rail rookie
asked in Eurail & Interrail Passes
My ID doesnt work and i didnt get an Confirmation Email

I bought a Pass yesterday but didn't get an confirmation email. I resent it 5 time already to different emails. And Yes the Email Addresses are correct and its not in the Spam folder. Furthermore I can't activate my Pass because they don't accept my ID Number. I wanted to travel today and I am really disappointed bc of the bad customer service and the technical problems!

2964
Marion
Full steam ahead
2 years ago
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