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4
4ryansandersRight on track
asked in Eurail & Interrail Passes
Eurail App, Booking seat reservations

I bought the global Eurail pass.  It’s the Mobile version.  I knew some trains required reservations (didn’t realize nearly all do).  I’m uncertain how to book these and don’t want to pay more than I need to.  I can see my pass and I have “my journey” saved.  There’s a button on the top right of each leg I can click to turn on.  I’m not sure what exactly this is though as it doesn’t buy a ticket or reserve a seat, so what’s the purpose?  I also am seeing different times/routes on different sights.  For example, I saw a London to Amsterdam on May 2nd at 11am on one site, but can’t find it on the Eurail App.  I’m not sure if there’s different trains or what?  I also notice there is 1st comfort and 1st class premium?  I also see some tickets they mail to you??   If seats are selling out, I’d like to buy them in advance (do have 1 overnight train).  However, I was also hoping to be as flexible as possible.  For example, if I wanted to leave somewhere a day or two early to explore somewhere

70099
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Railmaster
2 years ago
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Charlotte MayeurRight on track
asked in Train connections & reservations
Problèmes de réservation - trains italie

Bonjour,Etudiante en Erasmus à Rome, j’ai souhaité réservé un aller et un retour entre Rome et Milan. Sur l’application j’ai bien réservé deux billets à des dates plutôt en fin de journée. Mais je dois “réserver” des sièges au tarif de 12€ chacun. Une fois sur le site internet , je sélectionne dans mon panier les deux billets déjà réservés sur mon appli ( l’un à 19h et l’autre trains dès 18h30), mais une fois que j’accède au panier pour ma commande, les horaires ont changé et mes tickets seraient très tôt le matin… je ne comprends pas pourquoi. je souhaiterais procédé au paiement mais si j’achète ces réservations de siège  (le tarif est toujours le même, mais l’horaire des trains a changé automatiquement alors que je n’en ai pas fait la demande), est ce que cela passera pour les tickets aux horaire de fin de journée que j’ai censé réserver sur l’application ?  Merci pour votre aide,Charlotte 

10510
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Railmaster
2 years ago
Rachel Aimée Bruce
Rachel Aimée BruceRail rookie
asked in Train connections & reservations
Amsterdam to Berlin night train

I saw on the inter rail train finder that there is a direct night train (non sleeper) running from Amsterdam Centraal at 22:34 getting into Berlin the following morning at 05:52 (running regularly but I specifically wanted to take it on 26 June). I can't find this train on the inter rail app or on any other train service timetables, is it a mistake? Are there only daytime trains available? Don't want to turn up at the station late at night to find it's not running and have to try find accommodation, wouldn't really bea great start to my trip!

1852
Rachel Aimée Bruce
2 years ago
D
DaisyRight on track
asked in Train connections & reservations
Double reservation on Eurostar

I tried to make a reservation for a journey on Eurostar.  They tell you that you get a confirmation email within 30 minutes.  This happened when I made my outbound reservation.  This time it did not.  Which is why, after one hour +, I thought it  had not worked for some reason, and I tried again.By pure chance, I found a page called “reservations overview” (or something similar) and found that I had made two reservations for the same train in my name.  I also found that I could not get a refund !  And after several hours, I still have not got a confirmation email with a ticket which I can print out (and which I need !), and I cannot even find the reservations page again in the mobile pass …  I am close to tears because the b… thing is so impossible to navigate.  I have wasted hours trying to get back to pages, when I have found that  I am being sent around in circles to multiple pages offering me answers to questions I did not ask but not touching upon the problems I am trying to solve

1866
D
2 years ago
Mauricio Farías
Mauricio FaríasRail rookie
asked in Eurail & Interrail Passes
More convenient ticket London - Paris Eurotunnel Train

Hi, is my first time to travel to europe.What is more convenient for 3 trips that need to do with my wife (London-Paris, Paris-Zurich, Barcelona-Madrid)?:• Buy a pass (Eurail) for these 3 trips or buy 3 ticket separated?• Where is more conevenient to buy (what website)?• Is necesary to buy seat reserve beside the ticket or the ticket include this reserve?

843
Mauricio Farías
2 years ago
D
DaisyRight on track
asked in Train connections & reservations
Reservation 1st class Germany

I treated myself to a 1st class Interrail pass - it looked like a good idea at the time.  The problem is now trying to make a seat reservation, since obviously reservations are not included in the Interrail pass, when they do not even know you are going to travel on a given train.  In Germany, seat reservation is included for 1st class tickets, so you do not get the offer, on the bahn.de page, to just reserve a seat for the first class (without buying a ticket).  How do I do this ?  Do I have to go to the local railway station, where they have already told me that they know nothing about Interrail, to make a reservation which is possibly impossible to make ?

8811
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Railmaster
2 years ago
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HelenaheyrmanRail rookie
asked in Eurail & Interrail Passes
Exchange Interrail because covid 2020

Hello :) 2 years ago I had to shorten my trip cause Corona arrived!!! I remember receiving a message that if I used it 4 or less days I could get a new interrail pass when the situation would calm down! Now is the time :))) but I don’t find that mail back. How should I ask a new pass in refund of mine? I kind of wanna travel next week already (last minute request of a friend to go with her cause it s finished with her boyfriend) sooo It would be amazing to get an answer quick;) but no worries if you need time ;)

422
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2 years ago
E
ellieduttonNew aboard
asked in Train connections & reservations
app

I used the interrail website to book seat reservations and start my trip but none of these are showing on the app, can someone help?

402
seewulf
Railmaster
2 years ago
S
sharon5394New aboard
asked in Eurail & Interrail Passes
8 people on one device with mobile pass

It says all people must travel together. If 5 people want to take a day trip and 3 stay at hotel is this allowed?

512
seewulf
Railmaster
2 years ago
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WhiteKnightRail rookie
asked in Eurail & Interrail Passes
Are public busses within South Tyrol/Südtirol (Brixen/St. Christina) included in the pass?

Hi,I’m travelling to St. Christina in June, and I need to get there from the train station in Brixen.There is a public bus line (350) I could use. Will this bus line be covered by the InterRail pass?Your answers are appreciated.

1371
M
Full steam ahead
2 years ago
Livia Kalossaka
Livia KalossakaNew aboard
asked in Train connections & reservations
can you travel twice on the same journey?

Can I go twice on the same journey if it is not my country of residence? (e.g. Paris - Zurich)?

932
M
Full steam ahead
2 years ago
J
JustusRight on track
asked in Eurail & Interrail Passes
I would like to cancel my order of my pass - trains no longer available

Hello, I would like to cancel my order of my pass. I checked BEFORE ordering whether the relevant trains were available for reservation (yes they were). Then I bought the pass and all of a sudden they are no longer available.I feel slightly ripped off and hoped for a cancellation as a gesture of goodwill.There is no possiblity beside of chatting with a bot...very bad support.Any ideas?

22910
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Railmaster
2 years ago
A
AnthonyzNew aboard
asked in Train connections & reservations
Buying seat reservations in the UK, Global Pass.

I will have a 2 month Global pass to travel.I need to know how or what is the best way to buy seat reservations on trains in the UK.For example  Euston Station to Glasgow CentralGlasgow Central to Euston Station.Can you do it at the Station on the day if your travel?Or prebook before you go?

10401
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Railmaster
2 years ago
Sengmany
SengmanyNew aboard
asked in Eurail & Interrail Passes
Wrong name on the Pass

Hello Euraili would like to ask about my ticket i have booked Order number EU30411701 because i spelling my name wrong Ms Sengmany Yathtou Pass number JYGM28, Hope to receive your reply soon Thank youSengmany

1341
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Railmaster
2 years ago
Sengmany
SengmanyNew aboard
asked in Eurail & Interrail Passes
Booking Order number EU30411701 wrong spelling name

Hello Euraili would like to ask about my ticket i have booked Order number EU30411701 because i spelling my name wrong Ms Sengmany Yathtou Pass number JYGM28, Hope to receive your reply soon Thank youSengmany

591
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Railmaster
2 years ago
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MelsioRail rookie
asked in Train connections & reservations
Venice-Lyon - I don't see all connections

I have planned to travel from Venice to Lyon the 28th of July. In the Railplanner App, I can only see a train going via Austria and Switzerland. This takes around 24 hours, whilst when I look at the site of the Italian train company, I see a train via Milan that's way faster. Can I take this train with my Interrail Pas too, or not? If I could take this train, how do I have to make a reservation for it? Kind regards, Mels Ubels

872
M
2 years ago
B
Keeps calm and carries on
barbelouilleKeeps calm and carries on
asked in Train connections & reservations
Travaux ligne Prague Cracovie

Bonjour à toutes, tous,Il semblerait qu il y ait des travaux sur la ligne Prague Cracovie, nous devons prendre le train EC115.Cependant, en me rendant sur le site tcheque, je n arrive pas a savoir si le trafic est perturbé, s il faut prendre un transport de substitution ou si au contraire c est une gare qui n est pas desservie.Merci d avance 😉

313
M
Full steam ahead
2 years ago
Rona Gray
Keeps calm and carries on
Rona GrayKeeps calm and carries on
asked in Eurail & Interrail Passes
Can't find my country of residence (uk) as option in the check out

I’m trying to buy a pass before the 10% off expires toniught but in one of last pages my country of residence Uk is not an option!

5879
Rona Gray
Keeps calm and carries on
2 years ago
K
KevinLintomRight on track
asked in Eurail & Interrail Passes
How to remove the inbound/outbound trip due to an unavailable connection?

Hello! I have messaged support but not sure if they will get back in time. My girlfriend and I live in Sweden. We are currently on the train going home from the UK and are on the Hamburg to Copenhagen leg where we are planning on staying overnight. Tomorrow (4 April) we are planning to take an SJ train to Stockholm via Malmö. We have already booked seat reservations for the trains tomorrow. The InterRail app thinks that we are using an inbound today (3 April) despite ending in Copenhagen. I believe this is because we originally planned to go to Stockholm today but had to change as SJ has no available seats for reservation. When trying to add trips for tomorrow (and yes, we have anothe travel day) it comes up with the error that we have no outbound/inbound journies left. This is despite neither the My Trip nor My Plan section having any inbound trips selected or refering to Sweden. So now we are not sure how long we will be in Copenhagen for and whether we will be able to take the train

39211
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Railmaster
2 years ago
E
etilanderRail rookie
asked in Eurail & Interrail Passes
Got sick during my trip. Can I continue my trip later?

I got sick during my DiscoverEU trip 😭😭 And when I get sick I am always sick for at least two weeks so I'll basically miss the rest of my trip. Is there any way I could continue my trip later? I still have 4 travel days left.

2465
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Railmaster
2 years ago
P
phytengRail rookie
asked in Train connections & reservations
Lyon to Paris

I need to book seat reservation for 2 person travelling from Lyon to Paris on 19Jun22 on the 534PM train, can someone tell me if there are still seats available for Eurail pass holders? I want to be sure before proceeding to buy the Eurail pass. Thank you!  

632
P
2 years ago
B
Keeps calm and carries on
btravelKeeps calm and carries on
asked in Train connections & reservations
Cant find departure station

I’m trying to book seat reservations for our global Eurail pass and cannot find the train I’m trying to book on the website. There seem to be no trains departing from Brussels midi station.  This is so frustrating. Am I doing something wrong? 

542
B
Keeps calm and carries on
2 years ago
H
HillibellaNew aboard
asked in Eurail & Interrail Passes
amount of travelling hours a month

Hello, i would like to use overnight trains to travel from Lisbon (Portugal) to (Leipzig). I wanted to use the interrailpass where yiu have for days in a month. Since i want to travel over nigth. My question is: Does an overnight train count as two or one day of travveling in the pass?

422
M
Full steam ahead
2 years ago
Ana Carolina Silva
Ana Carolina SilvaNew aboard
asked in Train connections & reservations
Help to book a seat reservation

Hi, I’m going to do an internal next week and I’m trying to book a seat reservation from Nîmes to Barcelona on the website. But I can’t finish the reservation because it says that can’t deliver, but I tried many different countries and it always says that. Can someone help me?

1233
M
Full steam ahead
2 years ago
T
travel_123Rail rookie
asked in Train connections & reservations
How to book a FR/ES reservation if the app says "Book at major train stations"

Hello community,I recently purchased an Interrail Global Pass in order to travel to France and Spain next week. My country of residence is Germany.  I’m planning to travel from Strasbourg to Barcelona on Wednesday. I have to book two reservations for that tour: One for Strasbourg-Lyon (1) and one for Lyon-Barcelona (2). When I click “How and when to book” in the app it brings me to the “Seat reservations” screen where it only says: “Book at major train stations”  What does that mean? I actually want to book my reservation right now in order to have a smooth travel without any hassle. The exact same message applies for my tour from Barcelona to Paris on Friday and for the tour from Paris to Berlin the day after.May you please advise how to handle that? My goal is to get my reservations done right now.

2001
Angelo
Railmaster
2 years ago
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