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G
gullfotRail rookie
asked in Eurail & Interrail Passes
Frozen page, how to access pass and tickets?

Hello, I have run into a bug and support hasn’t replied for over two days. When I try to access the pass QR/ticket on the mobile app, the screen freezes and no buttons can be pressed, page scrolled, etc. It seems a popup about an extra travel day causes the problem. Anyone knows how to access the tickets somehow? I am traveling today so I am a bit desperate… 

532
G
2 years ago
Paula
PaulaRail rookie
asked in Train connections & reservations
Paper ticket for seat reservation

Hey Interrail Community! :)In case the paper ticket for my seat reservation arrives too late at my home country address, is there any possibility to let it scan by somebodyelse and print it out later one when I’m already on my travel?Thanks a lot!!

21933
R
Railmaster
2 years ago
Lara Carmo
Lara CarmoRight on track
asked in Eurail & Interrail Passes
How does the outbound and inbound jorney works?

Hello everyone!I am really confused.Are the outbound and inbound jorney days included in the interrail global passes days? Or are those 2 travel days like a bonus/extra?  For example: if i buy a 10 day global passe, do i get a travel day to leave my country, then can to travel up to 10 days, and then get another travel day to enter my country?Or is it just a name for the 2 travel days that I use to outbound and inbound my own country and all in those 10 days?Sorry if this is a silly question!Thanks for the attention :))

10462
M
Full steam ahead
2 years ago
Isabelle Dierick
Isabelle DierickRight on track
asked in Train connections & reservations
Problem reservation Brussels to Barcelona

Hello, I can't book a Interrail ticket between Brussels and Barcelona. Is this normal? I do not understand why. thank you for your reply Copy screen Monday, April 18, 2022 06:37 AM04:54 PM BRUXELLES-MIDI (Belgium)BARCELONA-SANTS (Spain)1correspondances Aucun tarif n'a été trouvé pour cette liaison. Il se peut qu'il ne reste plus de place pour les détenteurs du Pass. Veuillez rechercher une autre liaison ou trouver une autre méthode de réservation.

1248
M
Full steam ahead
2 years ago
NynkedeBoer
NynkedeBoerNew aboard
asked in Train connections & reservations
No trains Spain- Portugal

Hi, I would like to visit Spain and Portugal and see on the website that there is a suggested tour of this (Iberian Adventure). However, I can't find any train rides between these cities of this suggested trip (in the train planner).  As indicated, you can travel between Madrid and Vigo, but I can't find any train journeys in the planner….In addition, I can't find any train times between Madrid and Santiago de Compostela, even though this is indicated on your railway map.  Furthermore, there are no journeys between Madrid and Lisbon, which is also indicated in the railway map. How can I travel within Spain and Portugal?

3742
M
Full steam ahead
2 years ago
C
ClaraRail rookie
asked in Train connections & reservations
Travelling from Stavanger to Bergen

Hey everyone !I am planning my very first Interrail in May 2022 and I also want to travel from Stavanger to Bergen, Norway. I quickly noticed that taking the bus on this route is way more efficient than the train. The bus would be this one: Linje NW400 Stavanger–Haugesund–BergenDoes anyone know if this bus is somehow included into my pass ? Or do I have to book it seperatly ?Thanks for your help !!Greeting from Germany,Clara 

3766
C
2 years ago
Isabelle Dierick
Isabelle DierickRight on track
asked in Train connections & reservations
Barcelona to Granada; cannot book reservation

Hello, It seems impossible to book a ticket between Barcelona and Granada.Is this normal? Thank you

501
R
Railmaster
2 years ago
G
Gloria HernandezRail rookie
asked in Eurail & Interrail Passes
Paper ticket not arriving on time

Hi!I bought paper tickets (2adult, 1 youth, 1 child).  According to Eurail they should arrive April 03...at least that was the ETA when I bought the tickets.  I'm starting my trip April 07.  The tickets were sent via Postnl to Mexico and until now Postnl tracking says that shippment has been sorted on March 09 and there's no ETA. Worst case scenario...what can I do if the tickets don't arrive on time??

3532
G
2 years ago
K
kira.leersNew aboard
asked in Eurail & Interrail Passes
Passnumber is not accepted in the app

Hi, I just bought my paper global pass.I wanted to connect my pass to the interrail app, but it won’t connect. My passnumber is also not 1 letter, but 2 followed by 8 digits. the app tells me that my passnumber doens’t look right.Does anyone know how i can fix this? or is my ordernumber different from my passnumber? if yes, when will i know what my passnumber is? 

591
R
Railmaster
2 years ago
D
demonnRight on track
asked in Train connections & reservations
Booking italian trains (specifically Freccariosa) with a mobile pass on Italiarail.com

I won the Interrail Global Pass thanks to DiscoverEU program. I would like to book an Italian Frecciarossa train (from Turin to Paris) but the self-service system doesn't allow me to (screenshot below). I checked alternative ways to book the train and I'm confused about the information that I found (photo below). I have a mobile pass. If I understand correctly, I can't book the train with Italiarail with a mobile pass? Why is that? I found my train on ItaliaRail (photo below) Do I have any other option to book this ticket with a mobile pass at a discounted price? Or do I have to book it at full price (35€) at the Italian train booking website (trenitalia.com)? 

110210
Angelo
Railmaster
2 years ago
Karina Gashimova
Karina GashimovaNew aboard
asked in Eurail & Interrail Passes
Crossing borders with One Country Pass

HelloI’m going to visit France from Netherlands, can I use One Country Pass to leave NL and get back there? Or do I need to add it as a separate destination/separate pass?

8231
M
Full steam ahead
2 years ago
Jeff721721
Jeff721721New aboard
asked in Train connections & reservations
Train travel: Florence Italy (early October) to Zurich Switzerland. Are there any direct trains?

I would like to travel by train from Florence Italy (early October) to Zurich Switzerland. Are there any direct trains? If no what trains do you take? We will have luggage are there limits, we will have two bags each. What is the cost?

2363
M
Full steam ahead
2 years ago
R
R_0304Rail rookie
asked in Routes & destinations
Specify cities when booking?

Hey!We want to use the Interrail ticket for a month in the summer and would like to buy it now. Do we have to set the final route when buying or can we buy a ticket for five days and decide at short notice where to go?Thanks so much for an answer!

742
M
Full steam ahead
2 years ago
Bärbel Neumann
Bärbel NeumannRail rookie
asked in Eurail & Interrail Passes
Startdatum ändern

Hallo,Ich bin ein Neuling hier. Wir haben mobile Interrail Global Pass für 22 Tage gekauft. Mit einiger Mühe habe ich es geschafft, den Pass mit unseren Daten " zu bestücken". Als Startdatum habe ich den 25.04.22 angegeben. Nun hat sich unser Startbeginn auf den 26.04.22 verschoben und ich wollte dies in den Details der Reisenden ändern. Es kommt aber die Meldung, dass die Details der Reisenden nicht geändert werden können. Kann bitte jemand weiterhelfen? Vielen Dank

20353
R
Railmaster
2 years ago
Javier Rojas
Javier RojasNew aboard
asked in Eurail & Interrail Passes
My paper passes that I purchased do not arrive

My paper passes that I purchased did not arrive, my trip is coming near and I asked them from my country of origin, the NL post does not give a response nor even Eurail, what do I do?

441
seewulf
Railmaster
2 years ago
Aisling Irwin
Full steam ahead
Aisling IrwinFull steam ahead
asked in Train connections & reservations
Seat reservation Brussels - Amsterdam

I’d like to book a reservation from Brussels to Amsterdam but I can’t get an option to buy a ticket for the time I’d like to go. I’d like to take the 9:52 from Brussels MIDI to Amsterdam centraal At 11:44 but as you can see I can’t buy a ticket  I will attach photos to explain further. For the options I can buy reservations for; I can’t find those times on the Interrail app to add them to it anyone know something that could help?    

12167
R
Railmaster
2 years ago
M
Megb BhattRight on track
asked in Routes & destinations
Travel from Bodoe to Narvik

I want to travel from bodoe to Narvik without going to Sweden.

34487
R
Railmaster
2 years ago
H
hanaibiRail rookie
asked in Eurail & Interrail Passes
Pass cover number (paper pass) doesn't work in app

Hi. Me and my friend bought a paper pass and now we want to put the pass cover number into the app, so we have the opportunity to make seats reservations in the app. But every time we write our pass cover number in the app, it says error/the pass number is incorrect. Hope you can help. Thank you. 

3573
R
Railmaster
2 years ago
N
NZORail rookie
asked in Eurail & Interrail Passes
Problems adding pass number to add traveller

Hi,I got interrail passes for my family and want to make some reservations and so I come to this page. I try to add a traveler to my trip. I enter my last name and then try to enter the pass number, that I find on the confirmation letter for my mobile pass. It starts with an I and then 8 digits follow. But it says that only 6 didgits can be entered so it cuts off the last digits. Is there any kind person who can explain what I should do? Thanks in advance!

1652
N
2 years ago
Jose-Fine Shepard
Full steam ahead
Jose-Fine Shepard
asked in Train connections & reservations
Reservation not possible: Paris - Avignon. 13.04.2022

Hello all, nice to see such a lively forum here!I just spent 4 hours searching very desperately: we are a group of seven people and we want to go from Paris to Avignon on April 13. The departure must be after 11:30 in the morning.Unfortunately, the reservation app does not say if it is a technical error or there are no reservations available. But the TGV does not seem to be bookable.Now my question: does anyone know of a connection between Paris and Avignon on the regional express, and how do we get a reservation. Even if we did not need one, we can stand somewhere and set in the train.I know these are trivial questions, but I also searched different platforms and did not find a concrete answer.Or does it make sense to just go to a travel agency and ask? Have any of you done this tour before?Would be really really grateful for an answer. Thank you so much 

1327
Jose-Fine Shepard
Full steam ahead
2 years ago
M
MikistoryRail rookie
asked in Eurail & Interrail Passes
Cannot book reservations while railway site shows availability

I have two Eurail Global 1st class passes that I plan on using starting april 5th. I can not book one reservation on trips that needs a reservation. It appears the passes are already sold out. If I go to the country railway page it shows plenty if seats. This is very frustrating for two reasons 1) the ridiculous amount of time I have wasted trying to book reservations and then realizing I shouldn't have boughten a pass since it is already sold out. My question is how can I get a refund?

46710
R
Railmaster
2 years ago
R
Railmaster
rvdborgtRailmaster
asked in Eurail & Interrail Passes
Travel day boundaries during daylight savings time

For mobile passes, a travel runs from 0:00 until 23:59 CET, as is mentioned on this page and this page. However, what happens during daylight savings time? If we take the text on these pages literally, then during daylight savings time, a travel day also runs from 0:00 until 23:59 CET, which is 1:00 until 0:59 CEST.I suspect that during daylight savings time, a travel day runs from 0:00 until 23:59 CEST. If that is indeed the case, then I think it's a good idea to state that explicitly on the pages mentioned.

1332
M
Full steam ahead
2 years ago
Cooper Thompson
Cooper ThompsonNew aboard
asked in Train connections & reservations
Train times; for July nothing is available

Hi, I have a question. I bought interrail tickets for this year and at the time of purchase I downloaded the app and was able to see all of the trains between each destination and was able to plan it out. This was about 2 months ago. Now however when I try to look up train times for July nothing is available and the train times only go as far as May. I was wondering why this is happening as it was working when I first got the tickets but now I can’t check for July. Looking forward to hearing from you. 

732
R
Railmaster
2 years ago
etiennealioski
etiennealioskiRight on track
asked in Eurail & Interrail Passes
Modification d'un trajet le jour même du voyage avec un pass mobile

Bonjour, Je souhaite faire un voyage aux pays-bas.J’ai un pass mobile. Si je jour du voyage je souhaite rester finalement plus longtemps dans une ville et que je reporte l’heure de mon prochain train, est ce que il est possible d’ajouter ce nouveau voyage?Sachant qu’il est impossiblede supprimer une journée de voyage

1442
M
Full steam ahead
2 years ago
etiennealioski
etiennealioskiRight on track
asked in Eurail & Interrail Passes
Last-minute trip modification with a mobile pass

Hello, I want to travel to the Netherlands.I have a mobile pass. If on the day of the trip I finally want to stay longer in a city and report the time of my next train, is it possible to add this new trip?Knowing that it is impossible to delete a travel day

1072
M
Full steam ahead
2 years ago
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