Solved

 When checking trains, some are “included” and some have a cost for reservation. However, also in the ones that are “included”, it says “seat reservations required”. I am confused. Do I need a reservation for an “included” connection. I have a first class global pass. 

Hello! We have purchased the EuroRail German passes. Our last destination is going from Munich to Prague. We read that we can use this pass on the ALX 357 train but we can’t seem to book it through the EuroRail website. Can we use our German Rail Pass to travel to Prague? 

Hello!I'm traveling with a global pass (2month - 15 travel day), I have the mobile pass. I'm a French traveler. I've starting my trip and I'm currently in brussel. I need to be in London next week. However, when I want to book a train on the app, it is counted as an outbound ticket, because my train is passing through my country of residence. Is it normal? Thanks you in advance 

Hi, i will traveling in September from Austria to England. About the reservation in the train in England, is there duty or is all trains in England in the Interrail Global Pass inkluded?  Thank you! 

Hello,I mainly live in Austria because I work and study here.But my ID card is german and the address on it is the german address of my parents which is my secondary address.I have bought a Interrail E-Pass few days ago with my austrian address and now I have read that you must add the ID card to the Interrail app, can there be any problems while activating the pass then?Is there a normal up to date austrian registration certificate enough to prove my austrian main residence and are there any important things that I should know before activating the E-Pass or while traveling?Kind regards.

 I am trying to book a train from Paris to Nancy at 25/05 but at the app and website it shows it is available but when I click it is not, as a matter of fact I can't book any trains at this date and at this destination, and no one from support answers me. Anyone with the same problem or that could help me?

Hi I'm trying to look at a booking reservation for prague to krakow in july and it is coming up with prices unavailable. I have looked on the CD website and it also says there are no reservations available even though it is 61 days until the date of departure and before this is i could see the train information. I am trying to book a night train so i do need to have a reservation but am wondering if it is sold out and how it could possibly be as it isn’t even less than 60 days prior to the train departure date. Please help me !!

I am a US citizen who recently moved to Munich, Germany to study for a semester. I am in the process of applying for residency. I do not yet have a residency card and have been here less than 3 months, all I have is a paper saying that I have a registered address in Munich. Can I buy a Interrail pass? What extent of proof do I need of my residency? If I buy it now, can I wait to activate it until I get an official residency card or does the term start the moment I make the purchase?

Hello,I am planning to take the Nightjet from Amsterdam to Innsbruck, which passes trough my country of residence, Germany. Can I take the train without using it as inbound or outbound connection? After all, I'm not getting off in Germany, but the train's route only runs through the country.  

Hello, We are hoping to visit Cinque Terre in June. But do the trains between the 5 towns included in the Interrail card? We have 2week passes, for all day travel frist class. So we can travel every day of the 2 weeks we are gone. Do we need to purchase seperate Cinque terra cards? For 3 days its 47 euros pp. So I dont want to spend it if we dont have to. And I cany find it, and they dont show up in the app. Happy if anyone can help. Thank you. 

I am trying to book EuroCity 311 on 6th July from Arth Goldau → Venice and I’m surprised to see such a huge price difference for the exactly same train between bahn and OBB (see screenshots in comments)The price difference is EUR 55 on bahn vs EUR 109 on OBB. Why is there such a huge price difference for the same ticket? Am I missing something here?

Hi, me and my 2 friends (3 of us in total) bought our tickets separately. However, we’ve added our seats together for our trip. When I try and make seat reservations it charges me for 3 people. Do the seat reservations automatically upload to their own phone or to mine? Thanks 

I had purchased 5 day Eurail global pass for 2 Adults(Order number: EU30516386). However due to change in travel plans I purchased another 7 day Eurail global pass for 2 Adults(Order number: 30523186). So I would like to exchange the the 5 day pass for the 7 day pass and request a refund for the 5 day pass.I submitted the request 1 week ago but haven’t heard back anything from the Eurail team.  Request your helpThanks

Hi, when I was trying to buy the flash sale tickets the website kept being down, I had to rush a few minutes before it ended to get one and I know realize I bought a 1 month ticket instead of a two months one. What do I do? 

Hi,I bought a flash sale ticket and I put the wrong residence, what do I do? 

Please, I want to book a seat in France in www.travel.b-europe.com. They say that my pass holder number is incorrect. I have a mobile pass.  This train is very important for me. Please help me. Where can I find this number?

We have two mobile passes and want to cancel them. We already added 2 of 4 travel days (in one month) but deleted them again, so the passes are deactivated. How can we cancel them to get the money (or a part of the money back). The first travel day that we added is in the future so we have not started the pass.Thanks

Hi, I’m planning a travel in august this year. We are 3 family with children (16 person in total).I would like to group the reservation to ensure we can be together in the train.I saw that there was a limitation of 5 travellers when I want to do reservation via the website.Do you know if there is a solution to ensure we are all together in the train and the same train car (wagon)?Kind regards,Grégory.

i am very confused while trying to plan a trip to Europe beginning in Paris.  Here is our itinerary:9/11/22 Fly to Paris9/15/22 take train to Venice9/18/22 take train to Rome10/5/22 take train to Florence10/8/22 take train to ParisFly home from ParisI’ve tried the planner but still not sure which international pass to get or if these cities are on the pass.  Not sure where I would need reservations, confused about which train line to take.This is our first visit to France and Italy. We have no idea what to plan. If anyone has any suggestions, I would be very grateful. Thank you and Blessings,Cyndy

Hi, I have a mobile pass for the upcoming summer. In the mobile app under My Pass I think I have been able to secure two trips so far. One Paris to Marseille and one Genoa to Zurich. Both required seat reservation fee of EUR 10. I have however not paid for this yet. How do I pay for seat reservation and confirm my spot on the train?

I need help in cancelling my tickets so I can buy new ones for a shorter amount of time. However, whenever I try to cancel, the system just says “Sorry, something went wrong with your refund. Please try again, or contact customer service if this keeps happening.” I’ve tried multiple the last few hours, with no change. Customer service does not seem to respond in a timely manner either, which is why I’m just cancelling the tickets instead of exchanging them. Please note these are mobile passes, not paper ones. I would really appreciate some help, thanks!

I have the interrail pass and I’m trying to book and pay for my necessary reservations. It asks for my country of birth but it’s not in the drop down list menu. I am a British citizen and have a British passport but I was born in Ghana. Other people on here have had this issue as well. It would be helpful if we could type in our countries of birth like we can with the city. I leave in one month.  

I paid for tickets but i never got any. So i booked and paid again and got my passes. But now i paid double for 1 order. I just want my money back from the payment i made where i didnt recieve passes, but there is no customer service who responds i send 1000 emails. Feels like my money is stolen!!!!!!!! Anyone having the same issues? :( 

Hi,I intend to buy the night train from Bratislava Hlavna Stanica to Prague Hlavni Nadrazi on EN476 train on 16/06 at 10:06 pm. On the app it appears as direct train and I need to book a seat. As you can see in my screenshots, the price for the reservation seat is from 3€ but on the interrail website the first option costs 40€. Taking this into account I went directly to the cd.cz site and realized that there was no possibility to buy a seat 6 bed compartment or only the seat without a bed. This happens not only in this day but all the trips I have searched. I tried to book a seat from Bratislava to Breclav and from Breclav to Prague, this way it is possible to book only one seat for less than 5€. - Can I buy these 2 tickets and travel continuously?- Does this route count as 1 day of travel or 2? Since the train is the same that starts at 22h06 and I never have to switch trains...- Is there a reason for such a long stop in Breclav, 2h30?- How do they track the number of days consumed o

Hi I need to buy paper pass because my family is coning next week to germany and we would likt to travel with eurail pass (for my family) and for me interrail. But the website doesnt offer premium shipping for 10 days in two months travel. It states that it will be delivered on 29. Any Idea how to have premium shipping?