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Hello, I have just noticed that the date of birth is incorrect on my interrail pass which I just bought 2 days ago and I am about to start travelling in one week. I've already tried to  contact with the customer service via chatbot however there is no reply yet…Who should I contact to correct this? 

Hi I thinking to buy the Global pass 1 month continuous. Is it valid to any train in 33 countries or at some main selected routes only? 

If I book the 2 month promotion (£227 - don't believe it!) on say 9th May 2022 would that enable me to use the interrail ticket from 8th April 2023 right up to 7th June 2023, even if I only use the second month? It would be worth the tiny bit extra for the Spring weather and flowers! Also - are my dates within those months correct, or would it just be from 1st April 2023 for 2 months?

My pass was automatically extended in 2021 until August 31, 2022, to activate, by covid 19. But now it just plainly says that my pass has expired!!! I contacted customer service and they provided the following solution.Add my pass to the trip, but as a paper pass and not as a mobile pass. Only, yes, then you must enter a start date on which you want to use the pass.At the moment I really don't know when I will travel, probably sometime in early September. Are there any people who have come across this, that their automatically extended pass is now casually indicated as expired?And who can't use their pass now? Or possibly want to make a seat reservation via the interrail website, but which is not possible.

Hi there,I wanted to book a ticket for all 5 of us. We are travelling sometimes together and sometimes we split up und join later .Not all of us have a mobile device, but due to the server outage yesterday we were only able to purchase a ticket on allaboard.eu . What they forgot to mention was, that they only distribute mobile tickets.How can we use this with the mobile ticket?Not all of our children does have there own devices and as far as I know we are not able to tranfer the ticket from one device to another.I would love to get the paperbased Global pass, but how?Thank you for your help!Horst

Hello, For 2 months’ continuous pass, what is the total number of days considered? The months are considered as 30 days or 31 days?Regards,Anusha 

Similar problem has been experienced by others on this forum, but I wondered what the resolution was .We've used 2 days travel on our interrail ticket. Today, on a non-travel day, my wife's (iphone) app has allocated a 3rd travel day. This 3rd travel day has been given the same date day 1 of our travel. Plus, it says that this is also an outbound/inbound day (as is day 1).So now she doesn't have enough travel days to get home. Plus we she doesn't have the required inbound day available for travel back to the UK.Contacted customer services but we need resolution in the next 36 hours. Not confident of this getting sorted and convinced we'll have to buy extra tickets.   

Hello community, I had some questions about the Paper Pass and the MyTrip section.First of all: is it correct that the paper pass, attached to the plastic cover of the pass, is the one that needs to be stamped on a railway station? Meaning that i do not need to fill this one in myself? Secondly: i understand that i need to fill in the dates and the inbound and outbound station of my travel. Is this also necessary for when i change trains? My example:I'm traveling from Amsterdam to Prague, with a transfer in Frankfurt and then a transfer in Regensburg. Do i need to fill in Amsterdam-Prague on MyTrip, or do i need to fill in Amsterdam-Frankfurt, Frankfurt-Regensburg, et cetera? Thank you in advance for your response!  

Which ferries can you use with a continuous global pass, including any cross channel? Cheers 

Hi, I bought the five day Interrail Global Pass for 1 month (I reside in Germany). I already used two days of my pass to travel from Düsseldorf to Paris. All worked well. For my 3rd journey, I would like to travel from Düsseldorf to Amsterdam. I therefore open the app, add a journey in my pass under the number 3, and then choose my preferred time and route. All works perfectly fine, but then I do not see this little button on the top right with the QR code symbol to basically “activate that journey” and get the ticket with the QR code. I did see it when I booked my journey from Düsseldorf to Paris, so I am assuming I also need it for my Amsterdam journey as well. For my 4th and 5th journey, I want to book a trip from Düsseldorf to Innsbruck, and the same issue occurs, i.e., I do not see that little QR button. Help needed please, thanks!

I bought the 50% discount 1 month pass about 4 hours ago, and still haven´t received my confirmation email (or the pass). Apparently I can resend the email from my account, but I don´t know how to do it.Thank you very much.

I was wondering about the following situation: if I am currently living in Germany but are a British Citizen, can I buy a Interrail Global Pass for UK? Here is written that this is possible, but I wanted to double check: https://www.interrail.eu/en/support/interested-in-interrailing/what-is-my-country-of-residence  

Hi !  I am leaving to take an interrail trip this summer and was starting to check my itinerery. I noticed that there are no train line between Dubrovnik and Split. Are there any way to connect these two cities that may be included in the interrail global pass ? Thanks ! 

I want to travel from Basel to Italy, therefore I bought the Interrail Italy Pass. When I wanted to book the seat reservations I got the message that the pass isn’t valid in some of these countries. Could anyone help me?Thank youSandra  

Hi,I am a resident of Germany, so in order to save my in country travel limit(not use it now) and use my global pass to break my journey such that from munich to border of station of Austria i go on (my expense) then take a train from Austria which goes to Paris (Case 1:via Germany(no change within Germany or Case2: has train change in between cities in Germany) will this trip valid  considering the cases mentioned ,on my interracial global pass?

Bonjour, je viens d'acheter un pass illimité 2mois. Si je comprends bien, je peux l'activer jusqu'à 11 mois plus tard c'est à dire que je pourrai l'activer seulement le 10 avril 2023 et voyager du 10 avril au 10 juin 2023 ?

I have bought a 2 month Global Pass. Can I use it in the UK ?

I am looking at 4-day 1st class Global Eurail passes in early August for travel from southern Germany to Jung Frau and back. We will likely be staying in an Airbnb in Wengen BE for two nights and then traveling back to Germany. We are from the US and we will be visiting our son and his wife and 3 year old daughter. They are US citizens as well but working in Germany. First question: is the 4 day pass going to be the most economical option to serve our needs for all the travel and various trains we will need to board? I’m pretty sure when I checked several months ago, this was a practical option according to a representative of Eurail. Secondly, will my son’s family be precluded from getting Eurail passes since they reside in Germany? Lastly, how do we go about reserving seats or do we need to worry about that with 1st class?

Hola, vivo en Chile y quiero reservar asientos en un viaje de Paris a Barcelona teniendo yo un Eurail Pass electrónico, pero al realizar la reserva, y cuando me pide los datos la página me indica que la reserva se emite con Billete en Papel, y como yo estoy en Chile, no me permite pagar, y por lo tanto no puedo reservar. No tengo una dirección en Paris donde me puedan enviar los billetes.Como lo puedo hacer para que la compra sea con billetes e-tickets?Gracias, por la ayuda.Saludos,

Hello! I’m travlling in July from Munich to Prague and I’m trying to get a reservation - but it seems to be unavailable. Is there anybody having the same issue? I doubt all reservations have been booked already… The train is RE351Thanks in advance!

Eurail.com website listed as unavailable, unable to purchase pass. Can’t use interrail website as I am a non-EU citizen. Any advice? 

Can you help, if I have a global 1month pass which expires on the 11 month from purchase and the date of expiry is 30th may if I activate to use on the 30th may do I get to use it for a month from that date? Or does my trips have to be completed by the 30th may? Hope that make sense.

 Promotional Interrail global continuous use Pass - Can ACTIVATION date & FIRST JOURNEY date be different ?if I buy a 2month Promotional pass on https://www.myinterrail.co.uk/interrail-pass-sale/ on 10th May, I know that I have to ACTIVATE it within 11months ie. 09th April, 2023 and I know that the pass will then be valid till 08th June, 2023. However, does my first Journey need to START on 09th April, 2023 ? Or can I activate my pass to start on 09th April, 2023 and then start my first journey 10days later - on 19th April, 2023 ?

If i get a pass for 1st of july till end of august, Do I then HAVE to use the first of july? Or can I start later? Of course I dont expect it to be extended, but I am not sure on what day I can leave so i want to book more days then necassary so that i can leave between 1st and 8th...

Hi! I’m living in Hungary with a temporary residence permit. In some parts of the website, it says you need to be a permanent resident to get an Interrail pass, in others it does not. Do you know if I’m eligible with a temporary residency?Thank you!