Solved

Surely that´s been asked before, but I can´t find the answer… I´ve just bought 3 mobile passes and I don’t know how to make the reservations. Do you have to make the trips on the app before making the reservations? I still don´t know the exact schedule I will take, so I can´t make an exact trip, but I´d like to make reservations for the Thalys, TGV and Freccia Rossa that we will take…  Can I make the reservations for the 3 of us together? Is there any tutorial or something like that? We’ll be travelling on april. Thank you all!!

I’m not able to fine how to change transit time between 2 trains (in this new app)

My girlfriend and I have bought mobile, 10 day passes. We have never been to Europe before (Canadians). These are the questions I have:When you plan a trip some stops/trains say there is a reservation needed. How do I make reservations? I have tried to make them on the Rail Planner App and online but have had no luck at all. I have read countless how-to guides with no success. For example, most say to go to the eurail/interrail website to make them. I go to the website, click “yes” when asked if I have a pass, when I go to log in/create an account there is no where for me to enter my pass number like all of the online forums say there is; and when I go to my account settings, there is no option to add a pass/ traveller. And once logged in and I click to book reservations its just a FAQ page with nothing to actually book the reservations.  One train we want is from Interaken to Venice, there is 2 changes on the journey and the 3rd from from Brigs requires seat reservations.  When making

I have a ticket but can’t create a trip.  There is simply nothing on the trips and travellers page when I try.  This seems to mean that I can’t book any trains.  Please help.  I am now stuck away from home.  

Hello! My friends and I have been chosen to recieve a DiscoverEU pass to travel Europe with. However, something went wrong with the application of one of our friends, so now we have three passes and four people who want to travel. We have been trying to get in contact with someone who could help us with our situation, but we have discovered that they just don't reply or they are bots who can't help us. Do you have any contact info (emails, facebook pages, phone numbers) that could maybe further our situation? Thanks in advance!

Situation: I want to travel from Barcelona to Paris with the TGV 9708 INOUI but the only way to book a reservation is by getting the ticket sent to an address. But by the time that the ticket will arrive, I’ll already be on my way back to Germany.Will a photo of the reservation get accepted (e.g. a family member at home sends me a pic of it)? Or do I need to have the papers with me when a ticket inspector asks for a reservation?

Hi there, I am planning on traveling with my 15-year old son between May 25th and June 8th 2022. Which global pass is best for me? I am thinking that we’ll travel via train part of the time but not all the time. Are we better off buying a few more days and a two month pass or simply going with the 7-travel day pass over a month. I fully understand that this is a rather subjective question and thanks in advance for your thoughts.Kind regards,Andrew

HelloI am going from Spiez, Switzerland to Firenze, Italy on 12 April 2022.I bought a Eurail pass.I made a reservation for a seat from Paris to Interlaken, but I kept trying to go from Spiez to Firenze, but it didn't work.I searched and found that the Trenitalia website does not accept seat reservations for Eurail Pass holders.I'm trying to reserve a seat through Rail Planner, but it only shows up like this. can you help me? 

i have a global pass and since the launch of new look of EURAIL, seat reservation is not getting done through mobile or laptop. The window to proceed with seat reservation is not appearing, can someone pls help?

Does anyone know if the current summer sale of 10% discount is only valid for travelling on summer dnd later? Is it possible to buy a pass with discount and travel in april?

I am planning to travel from Brussels to France and Brussels to England.  Is there a difference between the Global Pass and the Mobile pass?  

Hello, I am trying to make reservations for our trip in June 2022, but the planner app does not show me any available trips. It shows trips until June 10th but we need to travel on June 13th. Do you know if it's not updated yet?

Hello, We have two mobile passes which do not have a pass holder numbers, but this is required for the Eurostar booking. Please can you help?Alexa

How to reserve a sit with eurail if they transfer me to another company 

Hello All!I plan on purchasing the Global pass but my trip does not start till May. I plan on going to quite a few countries. Is it possible to plan journeys, routes, itinerary within the app without having to book any actual reservations yet? I am trying to find the best route to a country and wanted to plan my days accordingly as advanced as possible. Also am I able to plan for the journeys or routes without actually activating it yet till I get to Europe? My main concern really is being able to build an itinerary with the train routes with the app without activating it yet till the first day of the trip. Any logistics or tips would be very helpful for insight! Thank you so much in advance :)

My company (an education LLC) is planning to purchase "7 days within 1 month" Interrail passes for our students; however, I see no option to request a company invoice during checkout. Could you please let me know how I can input information to receive a company invoice for our purchase? Thank you for your help. Balázs

Hello all, I am planning a reservation in which requires a printed ticket. I live in the US so don’t have the option to get it delivered directly to me. What are your recommendations in obtaining the ticket? I read that some got it delivered to them in Europe at the hotel/hostel they are staying at days before their trip as they were already in Europe (this is possible for me as I will be in Europe prior to the departure date). Should I just do this? Or is there a better option?

I would like to purchase 7 days eurail global pass to travel in France, Netherland and Switzerland.I prefer to purchase mobile pass version instead of traditional paper, questionsUnderstand that, Mobile pass is applicable only in France, how do i get train ticket/ book seat for train in Netherland and Switzerland? or I contact counter service at each train station to book seat In France, if i reserve seat in Mobile app, how do I deposit money in or how to pay the reservation fee?Thank you Nimit

Hello,In 2020 I won 2 interrail tickets. Unfortunately I got diagnosed with cancer shortly after. Treatment was long, and the consequences quite bad. So we still did not get a chance to use them.Now I have simplified a travel route, because with my phisical dissability and all the cancer treatments, I cant do a lot anymore. The plan was to fly to Malaga from NL on the 5th of March. Then 3 nights there, then the train to Barcelona on March 8th, 5 nights, and then the train from Barcelona to Paris on the 13th of March. And then back to NL. Ive read we can only book when we are on the station. Will 3 nights before be enough for Malaga -Barcelona and 8 nights before enough for Barcelona - Paris?Due to my condition, its not really possible to be flexible. So I kinda have to know if we will get seats on those trains. I really cant find anything that can tell me its going to be ok. If not, we will have to cancel these plans once again. And my tickets will no longer be valid. Thank you in adva

On DB when you reserve a ticket, how do they know that you have a eurail pass?I want to reserve Zurich to Munich but it’s very expensive 

Bonjour à tous !1. Comment peut-on savoir que la réservation a été validée ? Est ce que c'est dès lors que les frais de réservation de siège on été payés, ou juste lorsque le trajet a été rentré dans l'application et dans le pass ?2. A quel moment faut-il payer pour réserver les sièges ?3. Et lorsque on les a payés, est ce que c'est modifiable et/ou annulable ?4. J'ai vu que sur votre site pour la réservation de siège, pour certains trajets il est impossible de réserver (ex pour l'Espagne, ou lorsqu'il y a le message d'erreur "Aucun tarif n'a été trouvé pour cette correspondance. Veuillez effectuer une nouvelle recherche ou trouver une autre méthode de réservation."). Comment faire dans ce cas ? Quels sont les autres moyens ? L’ajouter dans le trajet sur l’application mobile où se trouve le pass ne suffit pas ?5. De plus, il est parfois écrit "Disponibilité des sièges inconnue", qu'est ce que cela signifie ?6. Comment faire pour que deux voyageurs puissent se placer à coter dans le tra

HelloFirst of all I would like to know if there is a phone server. 1. How can we know that the reservation has been validated? Is it when the seat reservation fee has been paid, or just when the trip has been entered in the application and in the pass?2. When do I have to pay to reserve the seats?3. And once paid, is it modifiable and/or cancellable?4. I have seen that on your site for seat reservations, for some routes it is impossible to reserve (e.g. for Spain, or when there is an error message "No fare has been found for this connection. Please perform a new search or find another reservation method"). What should I do in this case?5. Also, sometimes it says "Seat availability unknown", what does this mean?6. How can I get two passengers to sit next to each other on the train, knowing that both passes are registered on the app on two different phones? Thank you in advance. 

I want to travel from Germany to Italy. Do I have to add Countries inbetween (for instance Switzerland) to the pass?

I will be moving the the UK on a tier 5 mobility visa - will I be able to buy interrail as my partner is a UK citizen and we will obviously want to book together. Or would I have to get a eurorail ticket ?  

How can I buy Interrail ticketfor my children? I already have one, and the system doesn't allow me to buy ONLY for kids. Is there any way?