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Eurail & Interrail Passes

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5,295 Topics
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mariemuratoriRight on track

asked in Eurail & Interrail Passes

Activation of the pass : from the first day of travel ?

I have a global 2 month pass. I want to activate it from the 3rd of July until the 3rd of September. I am planning my trip and need to do some seat reservations, for which I need to have activated my account (or at least I think so?). Is the pass activated from the day we activate it on the app or from the first day of using it to travel ? I am worried that if I continue the activation on the app by registering my ID, it will activate it today and will therefore only be activated until the 12th of August. Thank you in advance !

1 year ago

Wiktoria KurantNew aboard

asked in Eurail & Interrail Passes

I want to travel Iceland and GB but there is no rail connections. What can I do?

Hello! Do you maybe know what can I do when I'm from Poland and I want to travel Iceland and GB when there is no railway connection? Can I still travel for free anyways?

1 year ago

Claudia WeilerRail rookie

asked in Eurail & Interrail Passes

Can't find the places in the app where I want to travel to if I buy a pass

Hello, my name is Claudia, I´m from Brazil and I´m planning to travel to europe in October but I´m having some difficulties to buy the train pass because the planner destination shows me the time, da date, the journey on the map, however, when I try to buy the pass one the destination is not available and, sincerly I´m afraid of buying the pass and not be able to use it. I truied to contact to the company but there was only one robot asking me questions but no replies. Is there a human being who could help me in this community<

1 year ago

Judith MartinRail rookie

asked in Eurail & Interrail Passes

Multiple trips on a two month pass

I’ve bought two two-month passes intending to make several shortish trips, returning home between. Now I read we only get one journey outward and one inward in our country of residence. Other people who have asked about this seem to have found answers but we’re in the UK, which means getting to and using Eurostar. Does this mean we’ll have to buy additional tickets?

1 year ago

LéandreNew aboard

posted in Eurail & Interrail Passes

Rail planner wrong language

Hi, I just downloaded the Rail Planner app, and, while my phone is in French, the app is in Spanish. Anyone knows how to solve that?

1 year ago

Isabelle De SmedtRight on track

asked in Eurail & Interrail Passes

Pass extension

Hello. I have 3 mobile pass . Is it possible to extend their validity ? Many thanks. Isabelle

1 year ago

IsmenaORail rookie

asked in Eurail & Interrail Passes

melasrelaNew aboard

asked in Eurail & Interrail Passes

Accidentally logged out, but it now says ''pass already activated''

I accidentally logged out of the application, so I wanted to log in again, but I get an error that the application is wrong and I should download another one, but when I try to log in to the other one, I get a message that my Pass is already activated and I cannot connect it with this app. Does anyone know what to do in this situation?

1 year ago

Maria SandstigRail rookie

asked in Eurail & Interrail Passes

When trying to register mobile pass with pass cover number and last name, it's not accepted.

HI!I have bought a Mobile Pass in Sweden and I would like to make some reservations. When I try to register my Mobile Pass-The Pass-cover number and my last name on eurail.com it doesn't accept it. How can I get forward?

1 year ago

Peeranut ThirabootRail rookie

asked in Eurail & Interrail Passes

Why I can’t activate my Eurail global pass

I have plan to travel on this week but I can’t activate it. Already sent the email but no responses.

1 year ago

Hazy_DaveyRail rookie

asked in Eurail & Interrail Passes

How long to wait for a reply (pass exchange request)

Hi!I sent a pass exchange request through the official form over a month ago and I still haven't recieved a response. I got the confirmation that they have recieved my request but nothing more. As you can imagine, I'm growing very tired of waiting to get some of my money back (or have a response that says it's not possible).I'm new to interrail, so my question is whether or not someone else has had the same experience lately? I understand that the customer support is busy right now, but is it normal to have to wait for over a month?Kind regards,Herman

1 year ago

Sean CahalaneRight on track

asked in Eurail & Interrail Passes

Disconnect pass from app

I am currently travelling in Europe and I have used once day on my pass. However when I uninstalled and reinstalled the railplanner app, I could no longer add my mobile pass. This is a serious issue as I have already had to buy a full fare ticket. I am also travelling tomorrow morning and it looks like I will need to book a bus if the problem isn't sorted. I should note my app is fully up to date, on an android phone, and I've contacted customer support numerous times today. Does anyone have a possible solution, or a more direct route to customer service

1 year ago

TravelistaRail rookie

asked in Eurail & Interrail Passes

Pass activation not possible

Hi all, I am trying to activate my pass and I´m at step 3 where I have to type in my passport number. However, the app only provides me with a numerical keyboard. My German passport number only has 1 number in it though, the rest are letters. How can I activate my pass now? Interrail is a bit ignorant, being a European project, not taking into account different passport numbers in the indivual countries.

1 year ago

TringAliRight on track

asked in Eurail & Interrail Passes

Pass cover number is incorrect

We are planning to travel in 10 days, but can't book reservations as the pass cover number is incorrect on both our passes. It has only 7 digits. Help!

1 year ago

Susan HoffmanRail rookie

asked in Eurail & Interrail Passes

UK and France ravel with the global pass

Does the Eurail 22 day global pass cover anywhere in England outside of London for the Chunnel? Example: Could I go from London to Highclere, Stonehenge, Oxford, Liverpool or Manchester and back to London at different times using it so long as I stay within my 22 days?Would this same pass still be what I use to go from London to Paris and around France before returning to London, or would I need another pass for this leg of my travels?

1 year ago

vamar16Right on track

asked in Eurail & Interrail Passes

Accidentally added a journey for today

Hi, I accidentally added a journey to my trip for today when I was planning my trip. My travel pass is set for August though but it already shows that one travel day has been used. How is that possible? Could you please help me what to do with it? Thank you

1 year ago

Harvey RyderNew aboard

asked in Eurail & Interrail Passes

I can’t add my pass to my account it’s saying ''the details are incorrect''

Hi, please can you help. I can’t add my pass to my account it’s saying the details are incorrect. I’ve input them exactly as on my confirmation email etc but had no luck!!!! I have a double barrelled last name so think this is where the issue lies!I travel tomorrow so need this sorting urgently and cannot get through on the phones! Please can someone contact me today. thanks Harvey O’Sullivan Ryder harveyryder@yahoo.com

1 year ago

Lisa HNew aboard

asked in Eurail & Interrail Passes

Travel days on mobile pass

If I connect my mobile pass to a trip in the app, will the days of the individual journeys that I have saved in the trip be booked directly and irrevocably as travel days?I want to use a few travel days spontaneously and have saved the same trip on several days in order to spontaneously decide on which day I want to start it.

1 year ago

Davide BelliniNew aboard

asked in Eurail & Interrail Passes

Come facciamo ad attivare i biglietti?

Salve a tutti. Siamo un gruppo di 4 persone e stiamo cercando di prenotare il nostro interrail con l’applicazione ma senza successo. Abbiamo provato a collegare i nostri viaggi ma penso che abbiamo sbagliato qualcosa perchè alcuni orari non combaciano e, visto che lo abbiamo attivato, non possiamo più scollegarlo. Avete delle soluzioni?Inoltre, una volta organizzato il viaggio nella sezione “My pass” come facciamo ad attivare i biglietti? e poi come facciamo a comprare i posti a sedere? Se può esservi utile vi lascio la mia emai: davide.bellini2003@gmail.com Grazie mille a tutti

1 year ago

conrlaurNew aboard

asked in Eurail & Interrail Passes

Pass cover number for mobile pass

We have a mobile pass and wanted to book our seat reservations for the train between Paris and Marseille. Wanted to book it via b.travel-europe but we need a pass cover numer for the reservation. Is anyone able to help us?

1 year ago

Chen YingTongNew aboard

asked in Eurail & Interrail Passes

Global Pass 3 months journey - did not know the 2 restricted inbound/outbound journeys

Dear All, I bought an Interrail Global Pass 3 months but I didn't know that the outbound & inbound journey to the home country is only available once (English is not my first language and I didn't understand so well that sentence). I thought I could travel back and forth multiple times from my ‘home country' but apparently I could not. This makes the pass really restricted and limited.I am also not sure if I am counted as an EU-citizenship, I currently hold a 6 months visa in Germany.I bought the pass during the 50% promotion time and I am wondering if I could refund it？ If not, could someone please advise me in how to make the best use of this ticket？ I am really frustrating now... TOTThank you so so much for your help, wish you a lovely day. Sincerely,Ying Tong Chen

1 year ago

MarthadetRail rookie

asked in Eurail & Interrail Passes

Pass cover number

Hi please can someone help me get my pass cover number for my mobile pass. I’ve tried emailing interrail for it but haven’t had any response. I’m trying to book seat reservations. Thank you

1 year ago

nickwbrNew aboard

asked in Eurail & Interrail Passes

Cant connect my mobile pass

Hello, I have a issue with my pass. I added my pass to my phone on the app and connected it to a trip and everything was fine. Then I activated the pass and made reservations and chose the first travel day the 29th August 2022. The next day I looked into the app and my trip and my pass are gone and I can't add the pass because it says that there's an issue. I hope you can help me because I just spent 300€ on it. Greetings, Nick

1 year ago

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