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Eurail & Interrail Passes

Eurail & Interrail Passes

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4,407 Topics
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Mitch GoddardRight on track

asked in Eurail & Interrail Passes

MosokyNew aboard

asked in Eurail & Interrail Passes

Should I get the eurail pass or purchase individual ticket from trainline

Hi all,I will be travelling to Italy/France in two weeks time. I have actually purchase the eurail pass at around €270 and has yet to activate it as I am trying to see if there is any ways to avoid the seat reservations fees which can easily add up to another €100. My friend somehow managed to avoid these fees when she booked all the rails required over the counter physically once she landed in europe. Can anyone help to confirm if this is still valid? Will it be more cost-efficient to cancel the eurail pass and purchase individual tickets via trainline then if seat reservations are confirmed to be required? Or any other apps if you guys can suggest to me. It’s my first time to europe travelling around between different country. Appreciate all the suggestions and help to save cost! Thanks in advance.

1 year ago

LoubrownRail rookie

asked in Eurail & Interrail Passes

disabled carers pass and nightjet question

Hi there, I have a few questions before I purchase my passes, could anyone help?1. I'm a disabled mum with two children and need to have a carer with us, how do I apply for a carer pass? I can't seem to get hold of anyone, I've tried emails, chat bots, dead phone numbers, everything. Obviously I don't want to purchase my pass unless I know I can actually use it and don't know what to do!? 2. I've been trying to look at reserving seats for the nightjet Amsterdam-Zurich on the 25th July, I've tried the obb website and the interrail app but when I try to do seat reservations only it just comes up "ticket not available" I can however book a full price ticket without using the interrail card so the train must be running?? How do I book a couchette for this train? Many thanks in advance

1 year ago

TörnqvistRight on track

asked in Eurail & Interrail Passes

Problems with the Rail Planner app, unable to add journey/use travel day

A customer of ours is experiencing problems with the Rail Planner app, unable to add journey/use travel day. The app shows a "Something went wrong" error message. They are out traveling right now, please advice. Ping @Nanja

1 year ago

Amber HackneyNew aboard

asked in Eurail & Interrail Passes

reservations

Hello! I bought a mobile Eurail pass for Italy and I am trying to make a seat reservation; however it is giving us an error when we try to enter in the Pass number. Would you be able to help us make a seat reservation?

1 year ago

Nathanlv105Keeps calm and carries on

asked in Eurail & Interrail Passes

SBA35930 Train in Germany covered?

Hello Eurail Communityi was trying to plan a trip from Frankfurt to Wiesbaden and the planner says I have to take a train called SBA35930. What is this train SBA ? Is it a partner company of Eurail and is it a participating member of Eurail? Will my Eurail Global Pass be okay to use in this train or I have to but a separate and doffrent train ticket?thanksNathaniel

1 year ago

SaraladrilloRight on track

asked in Eurail & Interrail Passes

How do travel days work?

Hello!I was awarded a Discover EU grant and I have a question regarding travel days. Can I take multiple trains using only one travel day or does each individual train we take count as a "travel day"? Thank you in advance, kind regards :)

1 year ago

LeungytravelsRail rookie

posted in Eurail & Interrail Passes

No response from customer service re refund

My partner and I bought 2 interrail tickets for 7 days only to realise that we only needed 5 days. As suggested on the interrail website, we bought our 5 day pass and requested for a refund of our 7 day pass. It has been over 2 weeks and we STILL haven’t had a reply from customer service although they said they would reply within 48 hours. We are owed approx £600 which they were very quick to take from us and are very slow to refund. In these difficult times, money like this is very important. Does anyone know any other ways to contact customer service to chase this up? I want to avoid a formal complaint but should they delay our refund much longer I see no other option.

1 year ago

Harry LawalRail rookie

asked in Eurail & Interrail Passes

How long does it take for customer service to respond?

I desperately need to change the information on my pass and I have contacted customer service about it. They advertise as a 48 hr response time but I have been waiting 4 days now with no response. Has anybody else had this issue before and if so did you end up getting a reply? Thanks

1 year ago

Marie Claire AltimariRail rookie

asked in Eurail & Interrail Passes

Pass Activation

Hi, I have a Pass interrail purchased on 1st september 2021. I should activate it within 1 august. My question is if I activate it before 1st of august, can I still travel after that date?For esample: I start my trip on 20 july and come back the 3 of august? Thank you!

1 year ago

eyeofthetiger810New aboard

asked in Eurail & Interrail Passes

Issues with the Rail Planner

I will be travelling to Europe in a few days time and have registered with a EURail Global Pass. While the ‘Planner’ function in the app has been useful for ‘My Trip’, I have faced repeated issues where the selected date of the travel either disappears or is adjusted to the wrong date. Can this be resolved ASAP? For a large organization such as EURail, app issues like the above-mentioned should not be occurring on a permanent basis as it affects travelers who should have ease going from place to place on time.

1 year ago

Claudia HulshofRail rookie

asked in Eurail & Interrail Passes

Can't add a travel day to the pass

Hi all, we are travelling now and suddenly cannot add a travel day to the interracial pass. Is something goes wrong, and try again (see screen shot). So we have to catch a train in half an hour, and what now?? We already removed the specific journey and placed it back in the app. Nothing changed. Help!

1 year ago

Hilary FournierNew aboard

asked in Eurail & Interrail Passes

if I have a Greek ferry pass and on my ticket the start and end date is presented does this mean my ferry pass is activated?

look at title above

1 year ago

Valeria BarbanoNew aboard

asked in Eurail & Interrail Passes

My mobile pass dont activate a day trip, i cant travel

Dear, my eurail mobile pass is not working, moreover since April 23 I have sent emails to App support and have not had a response. I can’t activate a Day trip, so i cant have a ticket. Therefore, today, April 26, I had to buy a train ticket from Vienna to Prague, document is attached. At the OBB office they told me that this ticket will be reimbursed by them. Ihope to have an answer soon and have the necessary support to solve the problem of my pass.

1 year ago

JomFull steam ahead

asked in Eurail & Interrail Passes

can‘t add a journey to my pass

!urgent!Hey,I can‘t add a journey to my pass in my mobile ticket. Every time I try I get a notification „something went wrong“. Generally, my pass is all set, I didn’t use any of my travel days yet…The viability period of my pass starts tomorrow. Is this the problem? I thought I could add and activate a journey to my pass beforehand…I am really devastated…

1 year ago

Emily BrahamRail rookie

asked in Eurail & Interrail Passes

Trying to book seat reservations

I’m trying to book reservations for a trip to Angouleme and La Rochelle in June. Before buying my internal passes, it looked as though this would save money as the reservations would cost only 10E each, but now the website says there are none available, and when I go on B-Europe website the costs are higher, and then when I try and book I need a number from a paper pass, which I don’t have. I’m booking from the UK so not possible to go into a French station, and as we have fairly limited time to travel, I don’t want to risk waiting until the day to book.Are there any other ways to book seat reservations? Also is it likely that there will be any cheaper reservations available if I wait, or do they get booked a long time in advance? Thanks in advance.

1 year ago

ayda88888New aboard

asked in Eurail & Interrail Passes

connect pass to trip

Hi! We are two friends who are traveling together and we have our passes on different devices. My friend made a trip and was able to connect her pass to it, but I am not. She sent me the link for the trip but I am not able to see the trip we have planned? The trip is connected to the pass but its empty, I can’t see the journey we have planned only that my pass I connected to a trip. How do I fix this?

1 year ago

annika48New aboard

asked in Eurail & Interrail Passes

Activation of two passes at the same time

Hello, I want to travel three months and come back to my home country (Germany) during the first one. That’s why I bought one pass with 4 travel days within one month and another one with 15 travel days within 2 months. Two of the 4 days from the first pass I want to use to get off my home country and to come back. Means there is one left. As I can’t use this one to start from my homecountry again, I want to know, if I can use for the second time to leave my homecountry the second pass I bought (14 travel days within two months) to get to France and if it is possible to afterwards (but within the 30 days) use the first pass again in France (not homecountry) so the 4th travel day wouldn’t be wastetd. This means for a couple of days two passes would be activated for the same time and person.Is this possible? Thanks for your answer.

1 year ago

AndyfromDublinNew aboard

asked in Eurail & Interrail Passes

Is it easy to get reservation seat on departure time instead booking in advance

Is it easy to get reservation seat on departure time instead booking in advance? (traveling with Eurail Pass)Journey 1: Brussels-midi to Paris (Around 6pm in Mid May)Journey 2 : Paris to Lucerne (Around 8-9am in Mid May)Traveling With Kid

1 year ago

SportyCanuckRail rookie

asked in Eurail & Interrail Passes

Must our Eurail Passes be activated to purchase Eurostar tickets?

We will be a party of four from Canada who will have Global Eurail passes, and plan to travel on a Eurostar from London to Brussels in August.Three of us will begin using our passes in mid-July and the fourth will arrive in London from Canada a few days before we will travel to Belgium.We know that time of year is busy and the number of seats available for 2nd class Eurail pass holders is limited.Must our Eurail passes be activated before we can reserve tickets on the Eurostar?Thank you for your help.

1 year ago

JenRight on track

asked in Eurail & Interrail Passes

Can I print out the mobile pass (Global Pass)

Hi all Is it possible to print out the mobile pass (i.e. to print out the QR code)? I understand that the old paper tickets are no longer an option but, for example, the British mobile passes can actually be printed out and then you just show the ticket inspector the QR code on the piece of paper. It will be for an elderly person of 85 (his last travel trip :-( ) who is not tech savvy at all and he is extremely panicked at the idea of having it all on mobile. I’d really appreciate any insight. Thanks so much!

1 year ago

naturelover47New aboard

asked in Eurail & Interrail Passes

What does 10 days within 2 months mean exactly?

Hello everyone, I bought a 10 days within 2 months pass and I want to make sure I understand correctly how to count the 2 months, because I read something that didn’t sound right to me. Let’s say I start my trip on the 20th of August. So since 2 months equal 8 weeks, the last possible travel day would be the 14th of October, right? Thanks in advance for clarifying! :)

1 year ago

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