Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,100 Topics
  • 19,446 Replies

5100 Topics

C
Charley64New aboard
asked in Eurail & Interrail Passes

Pass running out- validity?

My pass was bought for me as a present in December 1st 2021.  I will not be able to use it due to work until after April 2023, will it last until then or will it run out ? I am nervous about downloading the app and activating the pass as I don't want to start a clock and leave me unable to use the pass.  

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Railly clever
1 year ago
Maxime Divies
Maxime DiviesNew aboard
asked in Eurail & Interrail Passes

2 payments. How do I get it refunded?

Hello , i was in Germany on friday 3th june , i took one pass on web site , the first manipulation was no accepted with my card , that i saw on the computer, so i realised an other Time and now i show on my bank 2 transfer ! 2x 246€, i went to Germany and i cameback to France !! What is the manipulation for retrieve my cash ??? Thank you very much . Mister Divies. My number code was ZQC6X6 , my Travel was hanau to Montpellier sud de France. Thanks

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Railly clever
1 year ago
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Chris NewsonRail rookie
asked in Eurail & Interrail Passes

I have a pass but now I have a new passport number. What do I do?

I have a mobile pass that I think I activated (not sure how as I did not intend to) but now have a new passport number.Contacted customer service via website and received automated reply but not contacted yet.Have reservations for Eurostar and trains in France for outward and return journeys.Possibilites:Wait for customer service but due to travel next Saturday (3 days to sort out)?Deactivate (how?) apply for a refund and order a new pass but will I be able to rebook tickets to match the reservations?Take old and new passports with me?Other option I have not thought of?thanks chris

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Full steam ahead
1 year ago
D
DuanghataiNew aboard
asked in Eurail & Interrail Passes

I cannot activate my EU global pass - ''something went wrong''

I cannot activate my EU global pass. it showed like this  I already sent the email to customer service many times but no one answer me.  

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Full steam ahead
1 year ago
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Full steam ahead
tmlFull steam ahead
asked in Eurail & Interrail Passes

How can I delete trips on the website?

As is already covered in another topic, the “trip” concept in the Rail Planner app and on the website are not connected. Which is OK I guess, as long as you are aware.But for some reason I seem to have created several unnecessary trips on the website. They all have me as passenger. I can’t delete myself from the trips, and I can’t delete a trip before I have deleted the passenger(s). Huh? Should I just give up and let them be there, perhaps rename the bogus trips to something obvious so that I know to not get distracted by them in the future?

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Railmaster
1 year ago
Mohammad Mohammadi
Mohammad MohammadiNew aboard
asked in Eurail & Interrail Passes

When does the 2 months start?

Hi, I bought a 2 months pass yesterday, and I entered the pass id in the application to see if everything is fine. BUT the app is showing that the pass has been activated. My question is when does that 2 months start? Has that period already started?! I just added the pass no., and I haven’t completed adding a trip and adding ID number sections.thanks

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Railmaster
1 year ago
Dilly
DillyNew aboard
asked in Eurail & Interrail Passes

Altering your destination during your travel

4 days into my planned trip. My pass states next planned train route as Madrid to Paris.Want to alter to Madrid to Rome. Can this be done as it not a route shown on my passI

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Full steam ahead
1 year ago
K
KeenaNew aboard
asked in Eurail & Interrail Passes

Bought a Pass pre-Covid. Wha tto do to activate that Pass?

I bought a pass pre-covid November 2019, so I was not able to travel, I am now planning to travel and I do not know what to do to activate my pass. I spent a lot of money on this unused pass. I cannot get ahold of anyone at Eurail. I had sent several emails for months and I just get a generic email. The phone number listed on the pass when I received it by mail does not work, Please please help, This cost so much money and I want to use this. Thank you.

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Railmaster
1 year ago
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manmohaninusaNew aboard
asked in Eurail & Interrail Passes

Not able to activate my global pass - ''something went wrong''

HiI have installed Rail Planner App, and added 4 pass number I added some trip which is in future dates but I am not able to activate it.error is “Something went wrong”Please try again, or contact customer service if this keep happening. Regards

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Railmaster
1 year ago
Deniz Ali Reyhan
Deniz Ali ReyhanRail rookie
asked in Eurail & Interrail Passes

Can I get discount on tickets already bought or do I need to do an exchange?

Hello I just saw the flash sale for %50 discount. However I already bought a 2 months continuous ticket months ago. Can I still get the discount or exchange my ticket for the discounted one?

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Railmaster
1 year ago
Naomi Jansen
Naomi JansenRail rookie
asked in Eurail & Interrail Passes

Can I travel a lot in one country?

Hi! I have a question. I study in Hungary and I have a residence permit here. But I am a Dutch citizen and have Dutch citizenship. Now I want to buy the interrail pass that's in the flash sale, the continues one. I want to use it to travel from Budapest, to the Netherlands. In the Netherlands I would like to travel from the south to my family in the North, a week later to the east, maybe travel a bit inbetween in the Netherlands, and then from there to Lisbon. However, I wonder if it is possible for me to make several journeys within the Netherlands? Because the website says that it is not allowed in the country you live in, but I don't live there. Thanks in advance!

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Railmaster
1 year ago
Claudia Malaguzzi
Claudia MalaguzziRail rookie
asked in Eurail & Interrail Passes

Global pass- can I only travel in one country or in 2,3,4,5, country of the 33 possible?

Hi there. If I’m going to purchase a global pass interrail youth with the 50% promo, I’ll be able to travel in ONLY ONE COUNTRY or I can travel in 2,3,4,5, country of the 33 possible?Thanks

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Railmaster
1 year ago
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Ross1957Rail rookie
asked in Eurail & Interrail Passes

Where does it show my country of residence on the inter rail pass?

Hi. Where does it show my country of residence on the inter rail pass?

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Railmaster
1 year ago
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SophieRamaekersNew aboard
asked in Eurail & Interrail Passes

Change pass to another account

My brother and I booked two tickets today. We booked both tickets in his account. Is is possible to change one of the tickets to my account?

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Railmaster
1 year ago
J
jdomingosNew aboard
asked in Eurail & Interrail Passes

What does "6/7 left" means on the app? Does the app inform the number of travel days planned for my Trip?

First Interrail (7 days within 1 month). I’ve build my trip on the app, and I don’t understand what does “Travel days: 6/7 left” at the top means. Also it is possible to know the number of travel days my Trip will take, so I can do a better planning? Thanks.Jorge Domingos 

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Railmaster
1 year ago
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meridokNew aboard
asked in Eurail & Interrail Passes

Flashsale - bought too many tickets

Hi, I bought a 3month interrail ticket on Saturday evening on my mobile. When booking I saw there’s both a youth and an adult ticket but thought it’s because of some system stuff so didn’t think much about it. Today I realised I basically spend an additional €340 because I didn’t click things correctly. Does anyone know if there’s any way of contacting Interrail directly to figure something out or no chance? :(

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Railmaster
1 year ago
J
JolynelysiaNew aboard
asked in Eurail & Interrail Passes

Unsure about the One country pass travel days

Hello there! It is my first time visiting Europe and I am unsure of how the One country pass works. Would really appreciate if anyone could provide me advice so that I can plan accordingly and buy the right tickets.My itinerary for Italy is as follow:15 August: Travelling from Domodossola to Milano Centrale. Then travel from Milano Centrale to Venezia S. Lucia (considered as 1 travel day) 16 August: Travelling from Venezia S. Lucia to La Spezia (considered as 1 travel day) 18 August: Travelling from La Spezia to Roma Termini (considered as 1 travel day) 19 August: Travelling from Roma Termini to Naples Central station (for a day trip to Pompeii). Then travel from Naples Central station back to Roma Termini (considered as 1 travel day) 20 August: Travelling from Rome Termini to Fiumicino International Airport (considered as 1 travel day) As long as within the day itself, and within 24hours (ending at midnight), I will be able to take unlimited trains with the One country pass? Therefore

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Full steam ahead
1 year ago
Renjie
RenjieNew aboard
asked in Eurail & Interrail Passes

Credit card charged for the Global Pass Promo but the account shows failure

Anyone experiences this problem as well?  My account shows no order.Thx!

1
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Railmaster
1 year ago
ege
Full steam ahead
egeFull steam ahead
asked in Eurail & Interrail Passes

After activating my pass, do i just show him my interrail pass and reservation pdf?

Hey all, just did a bologna - munichmunich - bologna reservation for 6 euros total through ÖBBAfter getting my reservation on email, I went on Interrail app Went to My Trip Added return to my tripMy question is, is this all I have to do? After activating my pass, do i just show him my interrail pass and reservation pdf? Because on the journey, it still says “seat reservations required” so decided to ask is this all I have to do after booking seats and wondering if there is a guide for this. Thanks in advance

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ege
Full steam ahead
1 year ago
Karensch
KarenschNew aboard
asked in Eurail & Interrail Passes

Can't change first day of travel

I read the instructions, and help with FAQ to change travel day:  I start in 2 weeks.  I first had first travel day on 15th,  but I can only start the 16th,  and I need all of my travel days at the end of the journey.  I cannot find where to change this date,  on both mobile app and on website.   

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Railmaster
1 year ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
posted in Eurail & Interrail Passes

App says '' no journeys have been added''

Is there any reason why this keeps happening? I have activated the pas because it’s been scanned multiple times throughout my journey but now it says no journeys have been added? This has been done for a couple of my travel days but still says that I have 1 less travel day than I should have?! 

1
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Railmaster
1 year ago
C
cdbyeRight on track
asked in Eurail & Interrail Passes

Pass cover number for mobile pass

Could you please advise urgently the pass cover number for my mobile pass ?

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Railmaster
1 year ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
asked in Eurail & Interrail Passes

Travel days missing

Why does this say 6/7 travel days used when I should have 5/7 used? Will this affect when I try to use it for my last destination? I’ve still got Ljubljana- Venice then Venice - Rome (although I’ve reserved the seat to Rome so not sure if a travel day is needed then)  

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Railmaster
1 year ago
G
GarryBNew aboard
posted in Eurail & Interrail Passes

Postal address for return of paper pass to obtain refund

Hi,I am trying to find the postal address that I should send my interrail paper pass to when requesting a refund. I live in the UK.I have gone through the process online and received a Return number and told to quote this when returning the pass, but there was no address given as to where to send my pass to!Is it the same address that I would send a completed pass to - ie ‘3503 WB UTRECHT, NETHERLANDS or is it the address in Co Kildare in Ireland where it was sent from or perhaps even the address in Frankfurt! Obviously I want to send it to the correct address but I cannot find this information any where on the interrail website. Please help me, I need to send it back in the next few days. Thank you.Alma

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Railmaster
1 year ago
Rosalie Pomerleau
Rosalie PomerleauRight on track
asked in Eurail & Interrail Passes

Wrong date of birth on my eurail pass

My date of birth is wrong by one day on my mobile pass and I need this to be changed, because I’m going to have to use it in 3 days, so on june 1st. I’ve already contacted the costumer service and it’s been over a week. I’ve resent an email yesterday and no response. I’ve tried to contact eurail on facebook saying it’s urgent, but it keeps making me send an email.

3
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Railmaster
1 year ago
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