Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
- 5,100 Topics
- 19,446 Replies
My pass was bought for me as a present in December 1st 2021. I will not be able to use it due to work until after April 2023, will it last until then or will it run out ? I am nervous about downloading the app and activating the pass as I don't want to start a clock and leave me unable to use the pass.
Hello , i was in Germany on friday 3th june , i took one pass on web site , the first manipulation was no accepted with my card , that i saw on the computer, so i realised an other Time and now i show on my bank 2 transfer ! 2x 246€, i went to Germany and i cameback to France !! What is the manipulation for retrieve my cash ??? Thank you very much . Mister Divies. My number code was ZQC6X6 , my Travel was hanau to Montpellier sud de France. Thanks
I have a mobile pass that I think I activated (not sure how as I did not intend to) but now have a new passport number.Contacted customer service via website and received automated reply but not contacted yet.Have reservations for Eurostar and trains in France for outward and return journeys.Possibilites:Wait for customer service but due to travel next Saturday (3 days to sort out)?Deactivate (how?) apply for a refund and order a new pass but will I be able to rebook tickets to match the reservations?Take old and new passports with me?Other option I have not thought of?thanks chris
As is already covered in another topic, the “trip” concept in the Rail Planner app and on the website are not connected. Which is OK I guess, as long as you are aware.But for some reason I seem to have created several unnecessary trips on the website. They all have me as passenger. I can’t delete myself from the trips, and I can’t delete a trip before I have deleted the passenger(s). Huh? Should I just give up and let them be there, perhaps rename the bogus trips to something obvious so that I know to not get distracted by them in the future?
Hi, I bought a 2 months pass yesterday, and I entered the pass id in the application to see if everything is fine. BUT the app is showing that the pass has been activated. My question is when does that 2 months start? Has that period already started?! I just added the pass no., and I haven’t completed adding a trip and adding ID number sections.thanks
I bought a pass pre-covid November 2019, so I was not able to travel, I am now planning to travel and I do not know what to do to activate my pass. I spent a lot of money on this unused pass. I cannot get ahold of anyone at Eurail. I had sent several emails for months and I just get a generic email. The phone number listed on the pass when I received it by mail does not work, Please please help, This cost so much money and I want to use this. Thank you.
HiI have installed Rail Planner App, and added 4 pass number I added some trip which is in future dates but I am not able to activate it.error is “Something went wrong”Please try again, or contact customer service if this keep happening. Regards
Hi! I have a question. I study in Hungary and I have a residence permit here. But I am a Dutch citizen and have Dutch citizenship. Now I want to buy the interrail pass that's in the flash sale, the continues one. I want to use it to travel from Budapest, to the Netherlands. In the Netherlands I would like to travel from the south to my family in the North, a week later to the east, maybe travel a bit inbetween in the Netherlands, and then from there to Lisbon. However, I wonder if it is possible for me to make several journeys within the Netherlands? Because the website says that it is not allowed in the country you live in, but I don't live there. Thanks in advance!
What does "6/7 left" means on the app? Does the app inform the number of travel days planned for my Trip?
First Interrail (7 days within 1 month). I’ve build my trip on the app, and I don’t understand what does “Travel days: 6/7 left” at the top means. Also it is possible to know the number of travel days my Trip will take, so I can do a better planning? Thanks.Jorge Domingos
Hi, I bought a 3month interrail ticket on Saturday evening on my mobile. When booking I saw there’s both a youth and an adult ticket but thought it’s because of some system stuff so didn’t think much about it. Today I realised I basically spend an additional €340 because I didn’t click things correctly. Does anyone know if there’s any way of contacting Interrail directly to figure something out or no chance? :(
Hello there! It is my first time visiting Europe and I am unsure of how the One country pass works. Would really appreciate if anyone could provide me advice so that I can plan accordingly and buy the right tickets.My itinerary for Italy is as follow:15 August: Travelling from Domodossola to Milano Centrale. Then travel from Milano Centrale to Venezia S. Lucia (considered as 1 travel day) 16 August: Travelling from Venezia S. Lucia to La Spezia (considered as 1 travel day) 18 August: Travelling from La Spezia to Roma Termini (considered as 1 travel day) 19 August: Travelling from Roma Termini to Naples Central station (for a day trip to Pompeii). Then travel from Naples Central station back to Roma Termini (considered as 1 travel day) 20 August: Travelling from Rome Termini to Fiumicino International Airport (considered as 1 travel day) As long as within the day itself, and within 24hours (ending at midnight), I will be able to take unlimited trains with the One country pass? Therefore
Hey all, just did a bologna - munichmunich - bologna reservation for 6 euros total through ÖBBAfter getting my reservation on email, I went on Interrail app Went to My Trip Added return to my tripMy question is, is this all I have to do? After activating my pass, do i just show him my interrail pass and reservation pdf? Because on the journey, it still says “seat reservations required” so decided to ask is this all I have to do after booking seats and wondering if there is a guide for this. Thanks in advance
I read the instructions, and help with FAQ to change travel day: I start in 2 weeks. I first had first travel day on 15th, but I can only start the 16th, and I need all of my travel days at the end of the journey. I cannot find where to change this date, on both mobile app and on website.
Is there any reason why this keeps happening? I have activated the pas because it’s been scanned multiple times throughout my journey but now it says no journeys have been added? This has been done for a couple of my travel days but still says that I have 1 less travel day than I should have?!
Hi,I am trying to find the postal address that I should send my interrail paper pass to when requesting a refund. I live in the UK.I have gone through the process online and received a Return number and told to quote this when returning the pass, but there was no address given as to where to send my pass to!Is it the same address that I would send a completed pass to - ie ‘3503 WB UTRECHT, NETHERLANDS or is it the address in Co Kildare in Ireland where it was sent from or perhaps even the address in Frankfurt! Obviously I want to send it to the correct address but I cannot find this information any where on the interrail website. Please help me, I need to send it back in the next few days. Thank you.Alma
My date of birth is wrong by one day on my mobile pass and I need this to be changed, because I’m going to have to use it in 3 days, so on june 1st. I’ve already contacted the costumer service and it’s been over a week. I’ve resent an email yesterday and no response. I’ve tried to contact eurail on facebook saying it’s urgent, but it keeps making me send an email.
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