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Eurail & Interrail Passes

Eurail & Interrail Passes

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Erik StintzingNew aboard

asked in Eurail & Interrail Passes

Unable to connect my travel ass

So I got the order confirmation, and everything was fine. I logged in successfully using my pass code, but after a few days it got disconnected and i can no longer log in to the rail planner app using my code. It says that ”something went wrong”. Has anyone had the same problem?

1 year ago

temarispheresNew aboard

asked in Eurail & Interrail Passes

Urgent Help Please. Having to book flights and coaches due to no response from interrail.

Hi all, My friend and I have booked a holiday of a lifetime with our two 1st class interrail passes. However, my pass does not work for reservations due to my having a non alphanumeric character in my name.I have tried customer service for a long time, I never get a reply. There are no tickets left for expensive/important parts of our trip with mandatory reservations. We are resorting to flights/buses. The whole purpose of the trip was the 1st class rail travel. I have tried every other form of contact and am resorting to this because I leave in under 48 hours (on a flight to a city that I have no interest in because it was the only one I could afford to get to the continent).This has been an issue since February.My last name is in the system as O’Connor but the system will not accept the ’ character (right single apostrophe) .Does anyone from interrail read this?Can anybody help?I have tried customer service and the technical desk but I get no replies. I tried the phone number but h

1 year ago

VictoriaRose96Right on track

asked in Eurail & Interrail Passes

attaching pass to train ride

Hi there, I have a global eurail 2 month pass and I have activated my ticket and used it for one train ride. However I am trying to book another train ride and I am unable to attach any of the trips to my pass? I have tried doing them as seperate trips however there is no option to attach my my pass to the trip. Please help

1 year ago

Nanda KumarRight on track

asked in Eurail & Interrail Passes

Some of your travellers' Passes are not valid on this train

Hi I’ve booked passes with my family members for 2 weeks and unable to book my reservations due to error message above. Can you please guide and just worried RegardsNanda

1 year ago

SigumemaFull steam ahead

asked in Eurail & Interrail Passes

Cancel return trip booked by mistake

Hi, I booked my return trip, but the day on the pass says today whereas I will be travelling tomorrow. Very strange, as I added it at 4pm with a departure time for 10.30am. I tried to cancel it immediately, but not possible. I contacted interrail via FB messenger and email, but it will take 4 days to get a reply... Anyone having an idea on how to solve this?

1 year ago

marcamRight on track

asked in Eurail & Interrail Passes

Validity of pass bought in 2021. Can't add the extended Passes.

At the beginning of 2021 we bought interrail passes. Unfortunately, our trip could not continue in the summer of 2021 due to the corona restrictions. We were therefore happy that we received an email from interrail on May 6, 2021 that our passes would remain valid until August 2022. Now I want to book trains, but this is refused because the passes seem to be valid until March 2022. Can this validity still be adjusted?

1 year ago

Ellen NorénNew aboard

asked in Eurail & Interrail Passes

Is it possible to sell my interrail ticket?

Is it possible to sell my interrail ticket? It is to late to make a refund so I wonder if it is possible to sell it to someone else and change the name. Thank you!

1 year ago

Mitch GoddardRight on track

asked in Eurail & Interrail Passes

MosokyNew aboard

asked in Eurail & Interrail Passes

Should I get the eurail pass or purchase individual ticket from trainline

Hi all,I will be travelling to Italy/France in two weeks time. I have actually purchase the eurail pass at around €270 and has yet to activate it as I am trying to see if there is any ways to avoid the seat reservations fees which can easily add up to another €100. My friend somehow managed to avoid these fees when she booked all the rails required over the counter physically once she landed in europe. Can anyone help to confirm if this is still valid? Will it be more cost-efficient to cancel the eurail pass and purchase individual tickets via trainline then if seat reservations are confirmed to be required? Or any other apps if you guys can suggest to me. It’s my first time to europe travelling around between different country. Appreciate all the suggestions and help to save cost! Thanks in advance.

1 year ago

LoubrownRail rookie

asked in Eurail & Interrail Passes

disabled carers pass and nightjet question

Hi there, I have a few questions before I purchase my passes, could anyone help?1. I'm a disabled mum with two children and need to have a carer with us, how do I apply for a carer pass? I can't seem to get hold of anyone, I've tried emails, chat bots, dead phone numbers, everything. Obviously I don't want to purchase my pass unless I know I can actually use it and don't know what to do!? 2. I've been trying to look at reserving seats for the nightjet Amsterdam-Zurich on the 25th July, I've tried the obb website and the interrail app but when I try to do seat reservations only it just comes up "ticket not available" I can however book a full price ticket without using the interrail card so the train must be running?? How do I book a couchette for this train? Many thanks in advance

1 year ago

TörnqvistRight on track

asked in Eurail & Interrail Passes

Problems with the Rail Planner app, unable to add journey/use travel day

A customer of ours is experiencing problems with the Rail Planner app, unable to add journey/use travel day. The app shows a "Something went wrong" error message. They are out traveling right now, please advice. Ping @Nanja

1 year ago

Amber HackneyNew aboard

asked in Eurail & Interrail Passes

reservations

Hello! I bought a mobile Eurail pass for Italy and I am trying to make a seat reservation; however it is giving us an error when we try to enter in the Pass number. Would you be able to help us make a seat reservation?

1 year ago

Nathanlv105Keeps calm and carries on

asked in Eurail & Interrail Passes

SBA35930 Train in Germany covered?

Hello Eurail Communityi was trying to plan a trip from Frankfurt to Wiesbaden and the planner says I have to take a train called SBA35930. What is this train SBA ? Is it a partner company of Eurail and is it a participating member of Eurail? Will my Eurail Global Pass be okay to use in this train or I have to but a separate and doffrent train ticket?thanksNathaniel

1 year ago

SaraladrilloRight on track

asked in Eurail & Interrail Passes

How do travel days work?

Hello!I was awarded a Discover EU grant and I have a question regarding travel days. Can I take multiple trains using only one travel day or does each individual train we take count as a "travel day"? Thank you in advance, kind regards :)

1 year ago

LeungytravelsRail rookie

posted in Eurail & Interrail Passes

No response from customer service re refund

My partner and I bought 2 interrail tickets for 7 days only to realise that we only needed 5 days. As suggested on the interrail website, we bought our 5 day pass and requested for a refund of our 7 day pass. It has been over 2 weeks and we STILL haven’t had a reply from customer service although they said they would reply within 48 hours. We are owed approx £600 which they were very quick to take from us and are very slow to refund. In these difficult times, money like this is very important. Does anyone know any other ways to contact customer service to chase this up? I want to avoid a formal complaint but should they delay our refund much longer I see no other option.

1 year ago

Harry LawalRail rookie

asked in Eurail & Interrail Passes

How long does it take for customer service to respond?

I desperately need to change the information on my pass and I have contacted customer service about it. They advertise as a 48 hr response time but I have been waiting 4 days now with no response. Has anybody else had this issue before and if so did you end up getting a reply? Thanks

1 year ago

Marie Claire AltimariRail rookie

asked in Eurail & Interrail Passes

Pass Activation

Hi, I have a Pass interrail purchased on 1st september 2021. I should activate it within 1 august. My question is if I activate it before 1st of august, can I still travel after that date?For esample: I start my trip on 20 july and come back the 3 of august? Thank you!

1 year ago

eyeofthetiger810New aboard

asked in Eurail & Interrail Passes

Issues with the Rail Planner

I will be travelling to Europe in a few days time and have registered with a EURail Global Pass. While the ‘Planner’ function in the app has been useful for ‘My Trip’, I have faced repeated issues where the selected date of the travel either disappears or is adjusted to the wrong date. Can this be resolved ASAP? For a large organization such as EURail, app issues like the above-mentioned should not be occurring on a permanent basis as it affects travelers who should have ease going from place to place on time.

1 year ago

Claudia HulshofRail rookie

asked in Eurail & Interrail Passes

Can't add a travel day to the pass

Hi all, we are travelling now and suddenly cannot add a travel day to the interracial pass. Is something goes wrong, and try again (see screen shot). So we have to catch a train in half an hour, and what now?? We already removed the specific journey and placed it back in the app. Nothing changed. Help!

1 year ago

Hilary FournierNew aboard

asked in Eurail & Interrail Passes

if I have a Greek ferry pass and on my ticket the start and end date is presented does this mean my ferry pass is activated?

look at title above

1 year ago

Valeria BarbanoNew aboard

asked in Eurail & Interrail Passes

My mobile pass dont activate a day trip, i cant travel

Dear, my eurail mobile pass is not working, moreover since April 23 I have sent emails to App support and have not had a response. I can’t activate a Day trip, so i cant have a ticket. Therefore, today, April 26, I had to buy a train ticket from Vienna to Prague, document is attached. At the OBB office they told me that this ticket will be reimbursed by them. Ihope to have an answer soon and have the necessary support to solve the problem of my pass.

1 year ago

JomFull steam ahead

asked in Eurail & Interrail Passes

can‘t add a journey to my pass

!urgent!Hey,I can‘t add a journey to my pass in my mobile ticket. Every time I try I get a notification „something went wrong“. Generally, my pass is all set, I didn’t use any of my travel days yet…The viability period of my pass starts tomorrow. Is this the problem? I thought I could add and activate a journey to my pass beforehand…I am really devastated…

1 year ago

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