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Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 6,056 Topics
  • 23,362 Replies
6057 Topics
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Anna SchmittNew aboard
asked in Eurail & Interrail Passes
Exchange 10% discounted promotional pass for 50% discounted promotional pass

hey guys! i‘ve booked the 3-month-ticket with a 10% discount, now there’s a 50% discount on the interrail website. do you know if i can get a refund for my „old“ ticket and buy the same pass, but with the 50% discount; or is my ticket already considered a promotional pass because of the 10% discount? 

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milou6
milou6Right on track
asked in Eurail & Interrail Passes
Family travel - if I add 4 passes to one device, can we split travel at some point in time?

Travelling as family of 4 and purchased passes with one email address. If I add all 4 to one device using mobile app I assume we cannot split travel at any time? My husband needs to return sooner than the rest of us so should he load his pass onto his device separately? How then do I reserve seats together for the journeys together if that makes sense?

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Sofie Wetsema
asked in Eurail & Interrail Passes
Journeys are kicked out and no qr code

Hi there,Everytime I plan my journey, the journeys are kicked out of my railplanner and timetable…. Also half of the qr codes aren’t working… it says there is no journey for that day but I planned it.I am a little bit stressed out right now, because i’m travelling right now and i neef my passes and qr codes…I hope there is a solution.Kind regards,Sofie Wetsema

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Railmaster
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Chris NewsonRail rookie
asked in Eurail & Interrail Passes
New Passport Number travelling in two days

HII have deactivated my mobile pass but cannot update he passport number.Contacted customer support via chatbot 2 days ago.Should I -wait for customer support exchanged for a new pass with correct number travel with both old and current passports.Chris

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Ed Carne
Ed CarneRight on track
asked in Eurail & Interrail Passes
Interrail pass will not allow me to enter journeys

I need help badly as I'm travelling soon. I have a Flexi pass giving me four days' travel. I've made all reservations successfully and loaded the first two days' journeys onto the pass. But the next two days simply will not load. They show under My Trips but will not link with the pass. There is one page of the app which is supposed to let you link with a pass but it only allowed paper passes. There are no error messages showing. I've tried messaging and Facebook - no reply. The phone number given in the app is ‘unobtainable', travel time gets ever closer and I'm desperate. Please could someone help thanks.

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Ed Carne
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viiiccvRail rookie
asked in Eurail & Interrail Passes
Rellenar pase impreso

Hola, mi duda es a la hora de coger trenes sin reserva. Cuando tienes que apuntar la fecha y hora de los trenes en el pase impreso, al lado pone: « From:  To: »Mi duda es si por ejemplo tomo un tren de Milan a Pisa, debo poner simplemente el nombre de la ciudad o el del tren. Por ejemplo: Milano Rogoredo o poner simplemente Milano Mi otra duda es si hago ese trayecto, tengo que hacer dos trasbordos, ¿debo apuntarlos? Es de ir así:Milano Rogoredo - Sestri LevanteSestri Levante - La Spezia CentraleLa Spezia Centrale - Pisa S. RossoreO simplemente poner:Milan - Pisa

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i-walkerNew aboard
asked in Eurail & Interrail Passes
Can I buy the Interrail pass if I am in France on a Work/Travel Visa?

The point of my visa is to explore France and the EU with ability to work if I choose so. I am also going to school in France starting in September. I live perminently in France for the next year at least. I should be eligible for the pass but in the terms and conditions it says you can’t use a Visa to buy?How can I buy a pass?  I am Canadian just by the way.

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Full steam ahead
Denis Lyons
Denis LyonsRail rookie
asked in Eurail & Interrail Passes
Need to transfer interrail pass to anopther phone berfore traveling

My wife and I bought an interrail pass for our 18 year old son, but my wife activated the pass on her phone. How can we set it up on our son’s phone? He starts his travel very soon (3 days). Any help would be greatly appreciated. And if we do need to contact customer service, what it the best way to do that?Thank you all so much for your help!Denis

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Denis Lyons
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000New aboard
asked in Eurail & Interrail Passes
Notification in ''my Pass'' in Rail Planner app: - "Something went wrong" "We couldn't load your Pass details. Make sure you are online and try again."

Hi, when I click "My Pass" in the Rail Planner app it loads and says: "Something went wrong""We couldn't load your Pass details. Make sure you are online and try again." I am using Wi-Fi. My phone and Rail Planner app are up to date, I reinstalled the app and restarted my phone but still the same issue. I also clicked "Enable error logging". I am in the middle of my travels and am travelling tomorrow. Help.

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Camilo.
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RangerlikeRail rookie
asked in Eurail & Interrail Passes
Sharing ''My Trip'' in the app with other travelers

I created a trip in the app and would like to share it with other travelers so they don’t have to create their own trips, which are the same. Is there a way to share the My Trip that I created?

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Camilo.
Sufyan Khan
Sufyan KhanNew aboard
asked in Eurail & Interrail Passes
Does Global Pass cover within UK travel? (newcastle to Paris)

Hi Community,I am planning to visit UK/Europe and wondering if Eurail global pass covers the travel within UK? My planned journeys are:Preston, UK to London, UKLondon to NewCastle Upon TyneNewCastle to ParisParis to BrusselsBrussels to RotterdamRotterdam to AmsterdamAmsterdam to FrankfurtFrankfurt to NewCastle, UKDoes any of this travel not covered by Eurail Global Pass?Would appreciate the advise.

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Camilo.
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AlbertRight on track
asked in Eurail & Interrail Passes
If I activate it now, my validation time starts right? Can I make reservations, without activating the Pass?

I take my first train on June 7, if I activate it now, the validation time starts, right?  and you say that I can reserve my trains and buy through the page but, without activating the pass or can it be activated from the day I take my first train? help

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Camilo.
Karin Maurer
Karin MaurerNew aboard
asked in Eurail & Interrail Passes
I need a Pass Cover number and have my unused travel days added back to my Pass.

Hello, I’ve now been waiting over two weeks for help in customer service, I need my pass cover number and my three travel days that were unused to be added back to my pass. I will require using these as soon as possible to finish my trip. 

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Camilo.
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Full steam ahead
KCHFull steam ahead
asked in Eurail & Interrail Passes
Wrong date of birth on my Interrail pass

Hello, I have just noticed that the date of birth is incorrect on my interrail pass which I just bought and I am about to start travelling in one week. I've already tried to contact with the customer service via chatbot and online submissions however there is no reply …Who else should I contact to correct this?

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Camilo.
Michiko Tanaka
Michiko TanakaNew aboard
asked in Eurail & Interrail Passes
I cannot activate mobile pass using my passport number

I cannot activate my mobile pass using my passport number. I need to travel tomorrow.

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Camilo.
LaDonna Curteman
LaDonna CurtemanNew aboard
asked in Eurail & Interrail Passes
Share trip plan. How can we easily add the same trips and trains?

There are 4 travels going together and we all have our passes activated on our own phones but we want to easily add the same trips and trains. Is there an easy way to do this or do we all need to add the trip/trains individually? 

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Camilo.
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MarinusRight on track
asked in Eurail & Interrail Passes
Hoe kan ik een reisdag activeren? Ik zie alleen de naam van ''mytrip''

Hoe kan ik een reisdag, gepland, activeren? in my journey staat niets dan alleen de reisnaam.klik ik hierop, dan zie ik mijn reis, maar NO Journey added.hoe kan ik ik mijn reis  geadded krijgen?

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Jana.mariee
Jana.marieeNew aboard
asked in Eurail & Interrail Passes
Can I transfer my pass to someone else?

Is the global ticket transferable to another person? I have already bought the ticket but cannot use it and would now give it away to a friend, is that possible?

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Jennifer Lang
Jennifer LangNew aboard
asked in Eurail & Interrail Passes
Pass with 50% Flash sale. Can we purchase now and travel in 2 years later?

Hi there,myself and my fiancé are looking to travel in 2024 for our honeymoon, are we able to buy the flash sale tickets just now and save them for then?  hope you can help.

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Keeps calm and carries on
brinsKeeps calm and carries on
posted in Eurail & Interrail Passes
urgent! pass cover number needed

I’ve messaged @Magdalena but can anyone else help please!? 

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sonyafalkovskaiaRail rookie
asked in Eurail & Interrail Passes
Wrong country of residence. What should I do?

I urgently need to change my country of residence as it was incorrect when I purchased the Global pass 1 month. I am due to activate my pass on Wednesday 13th June (in a day). I have contacted customer service multiple times with no answer and am getting nervous. Please could this be flagged. 

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Katrina Yentch
Katrina YentchRail rookie
asked in Eurail & Interrail Passes
Do I buy one or two passes?

Hello, I am traveling at the end of September to France, the Netherlands, Denmark, and Sweden. I will spend the most time traveling between several destinations within France, particularly Paris, Reims, and Strasbourg. Does that mean I need to buy a separate pass for France AND another one for multiple travel days between different countries?

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Full steam ahead
hannahLM
hannahLMRight on track
asked in Eurail & Interrail Passes
Refunds/protection for refunds?

hi - it looks like if i havent activated my pass yet then it will be simple to get a refund. but the boioking platform then offers choice of additional refund protection for 23 euros. Do I need to get this extra protection or is an unactivated pass still ok to get full refund? Im worried that i might book my pass and then find that i cant get the seat  reservations i need (espesh for eurostar) -am travelling in october o hoping its long enough away but in cae I wanted to have the back up of a refund..thoughts welcome! thanks! :)

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Keeps calm and carries on
barbelouilleKeeps calm and carries on
posted in Eurail & Interrail Passes
Cher Interrail

Bonjour cher Interrail,Planifiez un voyage avec toi n est pas facile, voire impissible.Tes horaires sont aleatoires, ne correspondent pkus avec ce que nous avions prevu, heureusement que j avais planifié il y a qualques mois parce que depuis peu tout les horaires ont changé…Nous sommes obligés de nous rendre sur toutes les societes de transport dans les pays ou nous allons…Je voulais savoir, quelqu un lit tout ces posts ?Vous vous rendez compte du bordel que represente votre planificateur ?Vous comptez faire quelquechose ?Reveillez vous.... 

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Full steam ahead
Felix Blaster
Felix BlasterNew aboard
asked in Eurail & Interrail Passes
Pass types and reservations

Hi, one question. I would like a quote to leave Italy and go to Slovakia and back. In the pisos selector select only Italy (departure) and Slovakia (arrival)? Or do I necessarily have to select Austria as well? Because it gives me different costs. I should just visit Slovakia without (possibly) stopping in Austria. Does the use of the ticket refer to within 24 hours of the initial stamp? Because necessarily I would only need the first day out and the day of return about 10 days awayCiao, una domanda. Vorrei un preventivo per partire dall'Italia e andare un Slovacchia e ritorno. Nel selezionatore pisos selezionare solo Italia (partenza) e Slovacchia  (arrivo)? O devo necessariamente selezionare anche l Austria? Perché mi da dei costi diversi. Io dovrei solo visitare la Slovacchia senza (possibilmente) fermarmi in Austria.Mentee l'utilizzo del biglietto si riferisce in gionro di 24 ore dal timbro iniziale? Perché necessariamente a me servirebbe solo il primo gionri di andata e il giorno

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Angelo
Railmaster
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