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Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

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6036 Topics
Timo Se
Timo SeRail rookie
posted in Eurail & Interrail Passes
Interrail and Eurostar

Dear Community,our last Interrail tour is ages ago after school. Now we are considering it again to travl with my 2 year old daughter. We live in the UK now and wanted to visit the grandparents in Germany.Unfortunately by train there is just one way via the Eurostar. It seems that many tickets and seat are avaiblabe, even on short notice, but reading through the recent posts, there are not much good news agbout the combination of Interrail and the Eurostar. We will give it a go either way, but like to aks some questions, which can hopefully be answered here:as fas as I understand, you need to buy Interrail pass before before making any plands, right? after planning the journey for an adult and a child we get our seat reservations for the Eurostar via the reservation tool, right? Does my 2 year old need a seat reservation for the Eurostar? Can I also get the seat reservation via the Eurostar webside or only with the Interrail reservation tool? What is the latest point in time to get a s

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Timo Se
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Martina Dell'aria
asked in Eurail & Interrail Passes
Country of Residence not listed

Perché nel momento in cui vado a scrivere i nomi dei passeggeri non c’è la possibilità di inserire Italia nei passi di provenienza? Non so come fare 

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Angelo
Railmaster
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ORMOS GABRIELRail rookie
asked in Eurail & Interrail Passes
EURAIL for USA citizens

Hello,Please be kind help me with info,  I am a travel agent at a travel agency,Can I buy by with credit card of the agency a Eurrail pass for 2 passengers from the USA with a USA passport? do not ask them to the document controller and the card with which the Pass was bought? Some airlines have such boarding control.  Help me with the necessary steps for booking such a pass and logging into the system on the application.I have never made such reservationsGabriel   

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Lou Van Goethem
Lou Van GoethemNew aboard
asked in Eurail & Interrail Passes
Two trains in others countries - flight in between. Is it necessary to have train connections between every country?

Hi! I’m going to take a train to Berlin. After that i’m taking a plane from Berlin to Belgium (my home country). After that i’m taking a train from Belgium to Torino in Italy. Is this possible? Or is it necessary to have train connections between every country? 

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Byun Hyun Jin
Byun Hyun JinNew aboard
asked in Eurail & Interrail Passes
I want to cancel the day I used it

Hi, I'm Hyunjin. I got a refund for my Belgian seat reservation on July 23rd. But it turns out that Eurail Pass used it on July 23rd. I got a refund on my seat and didn't use it. Can you cancel the date of July 23rd in my pass? One day is not enough for the rest of the trip. Please be considerate of me. Thank you, Eurail.

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Luis Nitschke
Luis NitschkeRight on track
asked in Eurail & Interrail Passes
Cancel accidentally selected travel day

Hallo Interrail Comunity , Ich habe eben bemerkt, dass ich ausversehen einen falschen Reisetag (und zwar heute, 03.August) bei der Interrail-App, „My Trip“ ausgewählt habe, anstatt morgen wie es eigentlich sein sollte, da ich morgen erst weiterreise. Da der Tag aber schon angebrochen ist kann ich das nicht mehr ändern, so wie es Tage zuvor ja normalerweise möglich ist. Ich habe leider auch keine weiteren Reisetage übrig. Gibt es eine Möglichkeit das zu ändern, sodass ich morgen fahren kann, da ich heute ja auch nicht mit diesem Ticket gefahren bin?

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Luis Nitschke
Luis NitschkeRight on track
asked in Eurail & Interrail Passes
Interrail contact number

Hey is there a telephone number to contact someone from Interrail? thanks 

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Moritz Meier
Moritz MeierRail rookie
posted in Eurail & Interrail Passes
Global Pass map mit den Strecken

Hallo zusammen,es gibt ja diese Map mit den Strecken. Sind das dann alle Verbindungen zwischen den Strecken, die ich mit dem Global Pass fahren kann?Es gibt ja sicherlich auch dazwischen noch Orte die von zum Beispiel Bussen angefahren werden. Gilt da der Pass dann auch oder ist das individuell abhängig von dem jeweiligen Unternehmen?  

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Railly clever
Eric De Muynck
Eric De MuynckRail rookie
asked in Eurail & Interrail Passes
adding a child pass after buying my own pass

Dear community,I already bought and started to use my own pass and would like to add a child pass to it (as I cannot buy a child pass without a adult pass). How can I do it?Thanks for you help as I leave on Sunday for Prague with my young daughter!Éric 

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Eric De Muynck
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Isabel BohleRight on track
asked in Eurail & Interrail Passes
Can I save multiple journeys for one day without using up multiple travel days?

Hi there,I will travel with the one country mobile pass this week for the first time.I have a question concerning saving multiple journeys for one day. Is it possible for example to plan the journey of a whole Friday, in separate journeys without using up multiple travel days? Will the app be fare to see that if I save a journey for Friday morning, and later in the afternoon on a different journey for that same Friday, it will still fall under one traveling day? Or do I need to plan a whole day in one journey plan?I hope my question is clear and you can help me. Thanks in advance! xIsabel

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Damiano Grasso
Damiano GrassoNew aboard
asked in Eurail & Interrail Passes
How can I change the date of my Flexi Pass?

hi everyone, i would like to know if it is possible and how to change the date of my flexi pass. It is now 13 Oct - 12 Nov but I would like to anticipate it. Thanks for the help

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Anonymous
asked in Eurail & Interrail Passes
Is it possibile to change the name on a Global Pass ticket?

A friend of mine won an interrail global pass ticket but unfortunately she is unable to use it. Is it possible to change the name over the ticket so I can use it? The trip should be during the end of September and the beginning of October. Thanks 

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nathaliescNew aboard
asked in Eurail & Interrail Passes
Inadvertently I cancelled my order. Can I undo this?

Hello! I am a little stressed out, because I just inadvertently canceled my order.I need the passes soon and I don’t know if I can undo it. Does anyone have experience with this? Should I better instantly order new passes to save some time in case it doesn’t work out?Thanks and kind regards. 

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Camilo.
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DianaMartinsRight on track
asked in Eurail & Interrail Passes
My birthday wrong - I need it to be changed.

My birthday data is wrong, I already contacted costumer service but I am concerned that they don’t contact me before my first day 1st June. I don’t know how to change.

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Camilo.
Laurask
LauraskRail rookie
asked in Eurail & Interrail Passes
Bug with the app: lost a travel day

Hello, I purchased a pass for 5 travel days. I used 4 but the app registered 5 travel days instead of 4. I activated the pass one day before I was actually travelling and so the app has added one ‘’travel day box’’ automaticallt, but thebox is empty as I did not travel on that day, but I think it counted that day automatically as the first travel day. I am travelling again the day after tomorrow on a long trip with 4 different trains so I need a solution urgently as I don’t want to be paying fines 4 times for not having the right ticket. Any ideas on what to do if I don’t hear back from customer service tomorrow?

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Pierina H. Vasquez
Pierina H. VasquezRail rookie
asked in Eurail & Interrail Passes
How many journeys can I take in a single travel day?

I can use my global pass many times in one day right? I mean, I can take as many trains as I want or need in one day with my global pass. Just to make sure. 🙈

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NenenNew aboard
asked in Eurail & Interrail Passes
complimentary caregivers pass during flash sale

This is urgent please as depends on completion during the current 48 hour  50% flash sale. We live in the UK. My husband is severely disabled and needs me to help him with personal care and medication. He is in receipt of enhanced rate of PIPs (Personal Independence Payment) for both daily living and mobility and has a Blue badge and a disabled railcard in the UK. Therefore, we would like to apply for a complimentary Interrail Pass for me as his caregiver. If I am eligible for a complimentary caregiver’s pass, and he purchases a continuous railcard for one or two months in the current 50% flash sale, can my complimentary pass still be used please? Is it possible to complete this application in time to benefit from the sale?

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Sebastian Emil Sørensen
Railly clever
Sebastian Emil SørensenRailly clever
asked in Eurail & Interrail Passes
Waiting for support

Hi, can support please answer my support requests sent via Facebook?I’ve been waiting for support since April 15th. And there’s also a request from April 23th.This takes way too long as I’m currently traveling, and there are some days where the Mobile Ticket didn’t work at all.

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FloraS
FloraSNew aboard
asked in Eurail & Interrail Passes
Restarting my pass after missing outbound day

I had my trains out of my home country reserved for a couple of days ago, however I have severe travel anxiety which got the better of me on the day and I wasn’t able to get onto the first train. I really want to try again, but need my ticket re-started which I’m hoping is possible as I haven’t actually gotten on any trains yet. I reached out to customer service over 48hrs ago but haven’t heard back yet, I just waiting to hear back so I can go!

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Keeps calm and carries on
camanoboyKeeps calm and carries on
asked in Eurail & Interrail Passes
Adding Journey Uses Wrong Date

I have a Global Pass (1st Class) for two people (Flex Pass,15 days over 2 months) that is not activated yet and I am adding journeys for the Month of May 2022.  I have used the DB site to list all my journeys planned for a one month trip.I used the Planner to add my initial journey (May 13th) and a 2nd journey (May 16th) successfully. When I attempt to add the journey below for May 17th that date is displayed in both the Planner date at the top of the list and in the options below the date chosen is May 16th. Arles France to Aix-en-Provence departing May 17th at 06:40 (TER 76530 Arles-->Marseille-St-Charles) and 07:53 (TER 80116 Marseille-St-Charles-->Aix-en-Provence).Thanks in advance for any help. 

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Marian Zeta
Full steam ahead
Marian ZetaFull steam ahead
asked in Eurail & Interrail Passes
I need to change device. My travel starts in 2 days

Hi all, this has been SOLVED. I deactivated the passes on my phone and add the passes in the app in my husbands phone. The tickets are showing with QR and all the information, so I think everything is ok. Thank you for the answers!!  Hi!! As requested at a train station for getting on-site reservations, I  activated all my family’s passes on my phone, without knowing that later on it won’t be possible to change devices. As I have to work, I will be coming back home sooner than my children and husband. We already have booked and payed for all our seats. I need to deactivate my husband’s and children’s tickets to put them in his phone.I will have contacted also the customer suport, but from previous experience it took too long since they took action. Thank you in advance! Best, Marian

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Marian Zeta
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Giuseppe Sanfilippo
Giuseppe SanfilippoRail rookie
asked in Eurail & Interrail Passes
Surname misspelled purchase Interrail pass mobile. How to change it?

Help me please!I bought an interrail pass mobile ticket, but unfortunately I made a typo when writing my surname. I wrote sanfiLLippo instead of SANFILIPPO emailed customer service several times, but got no response. I haven't activated the pass yet but I'm leaving in a few days and I don't know what to do !!

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Railly clever
Anita Schweighofer
Anita SchweighoferNew aboard
asked in Eurail & Interrail Passes
Can I change the Name on my ticket so a friend of mine can use it because i can‘t use it

Can I change the Name on my ticket so a friend of mine can use it because i can‘t use it

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Giuseppe Sanfilippo
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CartertjRail rookie
posted in Eurail & Interrail Passes
what pass is best—global mobile pass or flex

We are going to Europe in September (for 30 days) and will be visiting 8 countries (Amsterdam, Belgium, London England, Paris France, Switzerland, Austria, Italy, and Germany). We plan on 8-10 travel days via train during our trip.  Questions:which train pass is best for us to purchase—Eurostar/global mobile pass or global mobile flex pass? We will be moving around every 2-4 days.  where is the safest/best online site to purchase the train tickets (we want to purchase them now) Will we need a separate train pass going from Belgium to London and London to Paris? If we purchase 1st class tickets, will we actually get seat confirmations or is there another step to the process?

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WheezieNew aboard
posted in Eurail & Interrail Passes
eurostar and interrail pass

Hi.  I have been travelling in Europe with my two kids. My eldest son who has a youth pass is returning to UK earlier than me.  We have booked his Eurostar reservation but i cannot add the mobile inter rail pass to his device.   He has all the print outs of the Eurostar reservations with the bar code.  Will he still need to show his inter rail pass ??? 

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