Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
- 4,391 Topics
- 16,641 Replies
Ticket not generating
I try to add a journey to my trip and it won’t even appear there. When it does, I click the button to add it to my ticket and it says I don’t have a ticket for that day. The QR code won’t generate. I have tried refreshing and deleting and redownloading the app altogether but nothing works.
Global Pass Inbound/outbound trouble
I used one of my inbound/outbound journeys to go from Germany to Amsterdam. On the first train I had no trouble, but on the second one, the ticket inspector told me my pass wasn't valid in Germany and that I had to buy a ticket to the border, which I eventually did because I didn't want to get kicked off the train. But after checking afterwards I realised I was actually in the right. Do you have any tips for me on how to get reimbursed for the extra ticket?
Can't activate mobile pass, travelling on Monday morning
I need to activate my mobile pass on a new device, the phone it was activated on is broken and I can't access it to deactivate my pass. I am travelling on Monday morning and although I have raised this with the service desk, it doesn't seem like I can rely on a response before I begin my journey. Is there any other way to contact Eurail?
Need help reactivating pass urgently!
Hi, Yesterday I encountered an error with activating travel days, which resulted in me having to reinstall the rail planner app.Now I find myself in a situation where I require help reactivating my pass, as I need to go home (to Denmark from the Netherlands) in a few days.I have already contacted support but fear that my pass won't be reactivated in time resulting in me being stuck here..
Anyone have one travel day showing twice?
Have an ongoing issue raised with interrail for one week and still no solution so wanted to reach out to the community. My first travel day is somehow showing as day 1 and day 2 on my pass screen in the iOS app. I am able to create my full 7 travel days in trip planner, but when I go to the pass page to show the ticket, it cannot view the 7th day as it is showing day 6 as day 7 (due to showing day 1 as both day 1 and 2). Has any had this issue or have any ideas how to solve it? Currently travelling but seemingly not receiving a prioritised fix. Based on the sheer volume of issues on this forum, it seems the app is not really fit for purpose. thanks in advance!
Pass cover number is not accepted
Hey, im corrently connecting my papir interrail pass to the “my trip” section, however its seems not to accept my Pass Cover Number. I know i have typed the correct number serveral times, but it doesn’t seem to work. I have tried with both capital I and lowercase i but i does not work.My girlfriend are experiencing the same problem. What to do? My trip starts 1/7-2022
Left over days global pass
Hi, I have an interrail global pass "10 days in 2 months". On my trip I have now only 8/10 days planned. Stayed longer in one place. Now my question: How can I use my two open days. Germany is my residence. Outbound is already included in my 8 days.A to drive from Germany to Poland & back? B make two travel days/trips within Germany C or I can only drive abroad. For example: Buy a ticket from GER to PL and then travel two days in PL with the Global Pass. Buy a ticket for the journey home. thank you for your help
How much days should I use when traveling Lisbon > Prague > Warsaw > Lisbon
Hi. I'll make a big travel with some friend this August.We're planning going from Lisbon to Prague, stay there a few days, then go to Warsaw, stay there a few days and finally come back to Lisbon.The map planner is recommending me 4 days, but in Google Maps the travel from Lisbon to Prague takes more than one day and the travel from Warsaw to Lisbon is the same.We are on a budget, that's why I'm still considering adding another day.Also, can we add another day on the go, if necessary? Thank you!
Why can't I book 3 journeys in Germany?
Hi, I like to travel on my first day from Stuttgart to Frankfurt, on the next day from Frankfurt to London. On another date I go back from London to Stuttgart. But it doesn't work. The comment I got s "You've used all your outbound/inbound journeys". What's the problem here?Thanks for help,Stefanie
Hello, I’ve purchased my global pass, but then I went on to activate my pass on the application and on the last step (the third step) of the activation after you entered your first travel date, but it said “something went wrong” and I can’t process through. I contacted the eurail email&in-app service for almost 48 hour already but I still haven’t got any response. What can I do because I have to book my train for my upcoming trip? Thank you very much.
Payment process issue
Hello,I was trying to purchase the Global pass ticket through the Eurail website https://www.eurail.com/en/eurail-passes/global-pass But once I have put all the details and credit cards details then it redirected me to a different website.Can you please assist me with this?RegardsLi
I never received my paper passes following an order on the Interrail site.
Hello, I never received my paper passes following an order on the Interrail site. The pass is for 22 days. The delivery man did not find my address, so the passes are returned to the Netherlands at interrail. However after 4 or even 5 contacts with interrail, no return of their pass, no response. This worries me because my holidays are coming, that I would like to organize my trip and that I have committed a large sum of money. What should be done in this case? Tanks you for your help, Lea
First travel day after 28th birthday on Youth pass
I have read all the posts about this topic, but the rules are still not 100% clear for me.I have a Youth mobile pass and turn 28 on May 8th and need to activate it by May 7th when I am still 27 years old.The question is, can my first travel day be on May 8th or later (within the 30 days validity of course)? The rules says that the pass must be valid (activated) before I turn 28, not that I have to use the first travel date before I turn 28. Right?
Cancel outbound/inbound journey on same day
Hello, I bought the global Pass and now I have a big problem, please help me! Actually, I had planned to start my journey today. (Bremen - Barcelona) However, I got a message from one of the train companies that the train leaves at a different time than the one shown in the Interrail app. This would mean that I won't be able to catch all the connecting trains. Therefore, I had to reschedule my trip and I will now start my journey tomorrow (16.04.22) at night. Now I can no longer deactivate my outbound/inbound journey today, although I will not be travelling at all today. However, I still need this outbound/inbound for coming home at the end of the holiday.Please help me delete today's travel day, this is just not fair. I am grateful for any help!Thank you very much!
Urgent broken phone pass transfer
My phone broke the day I was due to travel. I contacted customer services immediately as I need to transfer my pass and my husbands pass to my new phone. I am now in Belgium where I had to purchase tickets due to no pass. I am about to travel to Netherlands but no response from customer services. Please help me. It is very urgent
Manual entry not working in Mobile Pass
Hi all,When trying to add a manual entry in the mobile pass everything seems fine. I can add this journey into my pass to create the QR code for the respective day.After a while when I open the app again, the journey in My Pass disappears. In addition all relevant information are missing when checking in My Trip.How can I solve this issue? I don’t want to get in touch with problems once the staff is checking my pass but the trip isn’t in place. See screenshot below which only shows “Label Label”.Thanks!
Ticket sent after the trip hasn't come back
Hi, I would like to know how to get my interrail pass back. I already made an interrail trip 2-3 years ago and after that i sent my ticket becuase it was said that it would come back to me in like a new style and with a surprise. I just would like to know if i can have it back or if it has at least arrived somewhere. My friend, who was in this trip with me did the same and it has come back with a little game too. Someone can help me? Where do I ask?
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