Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,105 Topics
  • 19,463 Replies

5105 Topics

elliejanel
Full steam ahead
elliejanelFull steam ahead
posted in Eurail & Interrail Passes

App says '' no journeys have been added''

Is there any reason why this keeps happening? I have activated the pas because it’s been scanned multiple times throughout my journey but now it says no journeys have been added? This has been done for a couple of my travel days but still says that I have 1 less travel day than I should have?! 

1
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Railmaster
1 year ago
C
cdbyeRight on track
asked in Eurail & Interrail Passes

Pass cover number for mobile pass

Could you please advise urgently the pass cover number for my mobile pass ?

8
R
Railmaster
1 year ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
asked in Eurail & Interrail Passes

Travel days missing

Why does this say 6/7 travel days used when I should have 5/7 used? Will this affect when I try to use it for my last destination? I’ve still got Ljubljana- Venice then Venice - Rome (although I’ve reserved the seat to Rome so not sure if a travel day is needed then)  

2
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Railmaster
1 year ago
G
GarryBNew aboard
posted in Eurail & Interrail Passes

Postal address for return of paper pass to obtain refund

Hi,I am trying to find the postal address that I should send my interrail paper pass to when requesting a refund. I live in the UK.I have gone through the process online and received a Return number and told to quote this when returning the pass, but there was no address given as to where to send my pass to!Is it the same address that I would send a completed pass to - ie ‘3503 WB UTRECHT, NETHERLANDS or is it the address in Co Kildare in Ireland where it was sent from or perhaps even the address in Frankfurt! Obviously I want to send it to the correct address but I cannot find this information any where on the interrail website. Please help me, I need to send it back in the next few days. Thank you.Alma

4
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Railmaster
1 year ago
Rosalie Pomerleau
Rosalie PomerleauRight on track
asked in Eurail & Interrail Passes

Wrong date of birth on my eurail pass

My date of birth is wrong by one day on my mobile pass and I need this to be changed, because I’m going to have to use it in 3 days, so on june 1st. I’ve already contacted the costumer service and it’s been over a week. I’ve resent an email yesterday and no response. I’ve tried to contact eurail on facebook saying it’s urgent, but it keeps making me send an email.

3
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Railmaster
1 year ago
A
Adri_sora_adriNew aboard
asked in Eurail & Interrail Passes

Sharing travel plan - ''Not connected to a mobile Pass''

A friend has shared with me his travel plan but in the application it says "Not connected to a mobile Pass". When I click edit it only lets me select the option "Connect a Pass to this trip" I only have the option "Paper Pass" available.How can i fix this?Thank you.

2
R
Railmaster
1 year ago
Natalia Weilguni
Natalia WeilguniNew aboard
asked in Eurail & Interrail Passes

Add kids to my pass

How can I add kids to my pass?

1
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Railmaster
1 year ago
Otto van Toorn
Otto van ToornNew aboard
asked in Eurail & Interrail Passes

Pass already activated?

Hi, recently my girlfriend bought two interrail passes for us. I tried to add my pass to my app, but the app says it is already activited on another device. This is not possible however. how can I resolve this?

1
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Railmaster
1 year ago
Wara Fatima
Wara FatimaRight on track
asked in Eurail & Interrail Passes

Purchasing promo global pass- check out not working

I wanted to purchase the inter rail global pass for 30 days for youth offering in sale price. but when I am doing the check out it's not proceeding

5
seewulf
Railmaster
1 year ago
O
okkiepepernootRight on track
asked in Eurail & Interrail Passes

Journey's appear in a different sequence after transfer of a trip to another device

Both mobile passen are installed on different devices. Using “share as link” works fine and the whole trip is transferred to the other device. However the sequence of journeys is mixed! Do you have to select all journeys for a particular day in order to produce the correct QR code for inspection?

4
O
1 year ago
L
loulou57Right on track
asked in Eurail & Interrail Passes

Quand activer le pass

Hello,  I am going on a trip in 2 months with an interrail pass, and I would like to know if it is possible to activate it now (even if I have already reserved some trains on the interrail site), or if it is absolutely necessary to wait for the day of departure  Thanks in advance !

5
A
Railly clever
1 year ago
O
Odhran.bRail rookie
asked in Eurail & Interrail Passes

The date of birth on my pass is incorrect, what should I do?

I start travelling next week and the date of birth on my pass is incorrect. My friend ordered two passes one for me and one for him, but the date of birth on my pass is incorrectly the same as his. I have contacted customer support but need answers quickly, should I try refund the pass and get a new one? This depends how quick passes are refunded. Or how can I change the date of birth? This is URGENT!

3
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Railmaster
1 year ago
M
mansireddyRail rookie
asked in Eurail & Interrail Passes

Unable to find any available tickets; London - Paris - Nice - Milan

Hello,  My friend and I are travelling in Europe next week. We purchased the 5 day mobile travel pass. Here is our itinerary: London to Paris 6/10Paris to Nice 6/13Nice to Milan 6/17Milan to Rome (found tickets and seat reservation complete) We are unable to find any available tickets for the first three trips. These all require seat reservations and we are unsure if these are required or sold out or how to go about this. Are we able to purchase these seats at the desk or will they be sold out by then? Any insight and advice will be helpful as this is our first time travelling in Europe. Thanks!

6
M
Full steam ahead
1 year ago
K
Keeps calm and carries on
Kprui381Keeps calm and carries on
asked in Eurail & Interrail Passes

Mobile Pass Number Invalid

Booking one leg of a night train trip on travel.b-europe.com (15 June from Toulouse Matabiou to Narbonne), but it's saying that my pass number is invalid. I have a mobile Eurail global pass. It does not say how to find my pass number on a mobile pass (just a paper pass). How can I book these tickets, please? I cannot do them in person (as I am in the US). I cannot do them on the Eurail site, as it is saying the tickets are unavailable to be booked. Please help. Thanks!

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FritzinAmsterdam
1 year ago
M
magloRail rookie
asked in Eurail & Interrail Passes

Where can I buy the Greek 4 Island pass in France ?

Where can I buy the Greek 4 Islands pass in France ? Will i have the pass quicly to do reservations ? Is this pass only valid from Athenes or can it start for exemple in Mykonos where my flight arrives (the documenation who is maybe wrong says : Starting point is Pireaus port"?? Is it also valid for highspeeds from the blue star ferries or hellenic seaways ? Thanks in advance for your answers.

4
M
1 year ago
Pete
PeteNew aboard
asked in Eurail & Interrail Passes

Pass Cover Number

Dear Interrail-Team, we urgently need a Pass Cover Number for our son. We are not able to book a seat reservation for him in France. It is not possible at our train station in Germany and it is not possible via the Eurail Website.Therefor we would need the Pass Cover Number and I would ask you to send us the number. It would be so helpful if you could send us this pass Cover number. I could send you all the mobile pass numbers directly!Best regardsPeter

2
A
Railly clever
1 year ago
George Kennaway
George KennawayRight on track
asked in Eurail & Interrail Passes

How make SECOND trip connecto the mobile pass?

I have one trip (in a few days)  arranged using my mobile pass. All in order, Eurostar reservations etc. But I want to arrange a SECOND trip in July. For this 2nd trip I have my Eurostar reservation. No matter how I do this (set up a trip first then select trains, or the other way round) it ONLY offers me the chance to link this 2nd trip to a PAPER Eurail pass. The only way I can link it to the MOBILE pass is if I add it to the pre-existing 1st trip - and THEN it tells me that I’ve used up my ‘out/in’ options and will have to book a train ticket separately within the UK. Am I totally misunderstanding how this works? I want to make MULTIPLE, unconnected, totally separate return trips, within the 3 months validity of my (1st class) Eurail pass. Is this actually possible?

4
R
Railmaster
1 year ago
Rieke Malsch
Rieke MalschNew aboard
asked in Eurail & Interrail Passes

Problem with adding mobile pass after reset -''can't add because it's already used on another device''

Hey!My name is Rieke.I‘ve already activated my mobile pass on my phone and now I had to reset it (my phone). When I now trie to add my pass in the Rail Planner App again it says that I can‘t because it‘s already used on another device.I hope someone can help me fix this somehow as soon as possible since I‘m starting my trip on June 15th.

2
seewulf
Railmaster
1 year ago
F
Fjones101Rail rookie
asked in Eurail & Interrail Passes

Wrong name on ticket, can't get through to customer service

Hi there, I ordered my tickets during the sale and put the two names the same (in my travel companion’s name !) and not one in my name. I emailed customer services straight away and have also tried to contact them via the forums - to no avail. I have sent two emails and tried to call - I understand they are dealing with a lot of requests but I thought I would have heard back after a month. I booked the tickets almost 4 weeks ago and would like the resolved soon if possible so that we can travel soon! Any advice most welcome, Thanks in advance Francesca

1
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Railmaster
1 year ago
O
OzGypsyRight on track
posted in Eurail & Interrail Passes

No confirmation for booking reservations and what do I need to show when going to the train?

Hey,I need what is probably just step by step instructions on how to use Eurail. I’m in North France wanting to catch a train south West. I have found the train I want and no seat reservation is needed. I have clicked the right time but then nothing happens, there is no confirmation to say it’s done and I’m not sure if this is booked or not. I’m ver confused.Also, when going to the train, do I need to show a ticket/scan code or anything?

9
O
1 year ago
W
willcluniesrossNew aboard
asked in Eurail & Interrail Passes

App crashing

Every time I open the app it crashes within 2 seconds, I have tried updating the app, updating my phone and deleting the app and every time I open it it crashes in 2 seconds. I have tried everything and I can’t seem to get it working. Has anyone experienced this or have any ideas to fix it? Would be much appreciated 

1
R
Railmaster
1 year ago
N
nmcoleNew aboard
asked in Eurail & Interrail Passes

Need Pass Cover Number for Eurail Global Pass (mobile)

I purchased a Eurail Global Mobile pass a couple days ago. I’m trying to book some ferries in Greece and need my pass cover number but cannot find it. Can anyone help?

1
A
Railly clever
1 year ago
Thanaphon
ThanaphonNew aboard
asked in Eurail & Interrail Passes

Can't activate mobile pass)

I cannot activate my eurail pass to travel in Spain. And I need to use it to make a reservation within 15 hours.I have already checked that my application is update. I have already checked this process and it doesn’t work. Go to More > Settings, scroll to the bottom and enable error logging. That won't solve your problem directly but should generate logs for customer support.  

2
A
Railly clever
1 year ago
D
dposey2001Rail rookie
asked in Eurail & Interrail Passes

Can't Add Traveler to Trip

Help. I’m trying to add my wife and myself as travelers to a trip. I run into two problems when inputting the paper pass details.Eurail B.V. is not listed on the Issuer drop down list. I selected DISCOVEREU TRAVEL PASS (CIV 9901)  Pass Cover Number returns an error. PASS COVER NUMBER DOESN’T LOOK RIGHTI’m looking to make reservations but can’t if I can’t add travelers. Any help will be appreciated. Thanks   

3
R
Railmaster
1 year ago
Dániel Derekas
Dániel DerekasNew aboard
asked in Eurail & Interrail Passes

DiscoverEU application log in issues

In the DiscoverEU app there is a Start by setting a password button and even though I push it and ask for my password, no confirmation email will come to my email address nor a password for me

1
R
Railmaster
1 year ago
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