Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
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- 20,388 Replies
I lost my phone but i am buying a new one today. Im hoping that when i get this new phone and i download my icloud data back onto my new phone and since i will have the same number the mobile pass will still work. Does anyone have any info or experience that can answer this question for me?
Hi, I need urgently help! Yesterday I booked 4 mobile passes (a family of 4, 2 adults and 2 youths). I didnt recieve the confirmation in my e-mailbox. Of course; the e-mail is right, checked the spam, used chat, asking questions. No answers so far! please, I need help, I need my card Numbers soon. Our holiday is coming and don’t like to loose days.
Hello everyone, I’m from Portugal and I’m planning my interrail to start on August 15. However, as I’m trying to buy the paper pass, the expected arrival date is August 12. August 12 is way too near from my departure date and I’m concerned I do not receive the pass in due time.What should I do since the Portugal’s national train company does not sell interrail passes anymore? Thank you in advance!
Hello,we are traveling with my parents in law. Unfortunately their 2nd inbound/outbound jurney was activated on a day where they did not use it. We are traveling from germany to and within france. On the 7th of june they took the train from paris to lyon. On this jurney their outbound was acticated even though it obviously wasn’t their outbound to germany (see picture). Now we cannot activate their actual outbound from straßburg back to berlin tomorrow.With my Mobile App this could not be possibly done, since the App doesn‘t allow to choose inbound/outbound outside the the residence country). The Support is not answering. Can someone please help us.?
Hello!If I start my Interrail Trip from Sicily, given it's an island and it would require more than 18 hours to go from Palermo (my city) to any other EU country by trains/ferries, will a plane from Palermo to another EU country be included in the Pass?And if so, how do I book a flight using the Pass? 'Cause I've already downloaded the Rail Planner App, but it only gives me the possibility to book trains and by-land-transports, even though Palermo is the starting point...I'd really appreciate your help, thank you!
URGENT: I have to take the train this morning, but my app is not working! My first day of travel has not been selected, and when I try to change the date or if I click on the water on the right I get this message! What should I do? Should I delete the app and put it back? THANK YOU SO MUCH I'M SO SCARED!!!
Hello,I paid my two-month global pass unlimited on the 12th of May via Visa Card on the uk interrail website. The transaction was successful, however afterwards an error message occurred that there was a problem connecting back to the merchant’s website. Till now, I did not receive any mail or any ticket. My money is instead booked from my account. I am planning to travel on the 1st of July 2022 (less than 3 weeks). I mailed the customer service and got the response that there’s a backlog but that was over two weeks ago. Since then no update.Does anyone has a suggestion on how to solve the problem? I need to get started with reserving trains asapThanks in advance
Hi!I‘ll travel from Germany to Italy without using the outbound trip (Interrail). After a view week i‘ll travel back from Paris to Malmö - stop in munich in one day. So i cross Germany. Is this day already inbound and outbound or could I use the pass in germany (home country) again, travelling back from Schweden to munich? In my opinion inbound/outbound means you can travel two days in your home country - in question oft the trip target. THX 4 Help ✌🏼
I am traveling to many places via rail with my German best friend. We have the different passes and it has been impossible for us to book our seat reservations. We would like to sit next to each other while travelling, but there is no option for us to choose where to sit when it is a seat reservation train.
Hey :) Me and my boyfriend would like to travel through Italy and then by ferry to Greece. In Greece , we would like to do some „island hopping“ on the sporades… We would like to buy a global pass per person (for the travel in italy , the ferry from italy to greece and the travel in greece) The sporades are not included in the global pass, this would mean we have to buy a greece island pass as well. Is it a problem to buy two passes for one travel?Thank you for your support!
My outbound trip (Amsterdam NL - Bern Switzerland) leaves in the evening after 20.00. In My Trip the app gives the trip to Basel seperately from Basel - Bern. I can switch the part Amsterdam - Basel to count as a travel day. When I add the part Basel - Bern the app counts another day, That is not what I want. How do I solve this?
Hello,I’d like to ask how do I get through station gatelines in the UK with an Interrail mobile pass? I’ve heard that I would need to scan a barcode on a scanner, but last time I visited UK, I went to many stations and I don’t remember there being any scanners, only a hole for a paper ticket. Maybe I remember incorrectly? Also I don’t think all the stations have an attendant that I could ask for help.
For those of you travelling in England, the Eurail pass works on most BritRail lines (including the ThamesLink and the new Elizabeth Line). It does NOT work on the Heathrow Express, despite what’s on the Eurail information. However, the good news is that, with the new Elizabeth line in London, you don’t need the Heathrow Express. The Elizabeth line trains run from Paddington Station to Heathrow often (I think about every 20 minutes) and are wonderful I just travelled from Brighton (on the Thameslink) to Heathrow in a little over 2 ½ hours. For some reason, the Eurail QR code doesn’t work on any of the BritRail scanners, but just go to one of the wonderful station workers and they’ll get you through.
Hello, I purchased my paper pass last month, I was due to start on the 4/07/22 for a month. Due to certain circumstances I am now starting a week later, On the ticket itself it says valid from 4/07/22 - 3/08/22. Will I now miss out on week of the pass when i start on the 11/07/22 ? TIA
Hi ive brought a Swiss pass for 3 travel days. I've been using the app to puy in rough train times I think we may get.Just wanted to know that really of we don't use these trains it doesn't matter, assuming you can travel any and as many in that day as you need ( unless not in network) I think it just co fused me as wouldn't let me add numerous times around the same time ( as obvs not sure which train time we will get yet) and thr app wants me to put all my destinations in which made me worryHave tried emailing to check but no response Never used interrail before Thanks
First and foremost, I am aware that Reservations are not included with the Pass. The question is, what benefits of having the Eurail Global Pass if 4 out of the 5 cities I am traveling to needs reservations?I’m traveling from Zurich to ParisParis to BrusselsBrussels to LondonLondon to Amsterdamand lastly, Amsterdam to Berlin.Suggestions and tips on how I can go about this will be highly appreciated. Thank you.
I had purchased Global pass (opted for paper form) online. I did not get an email confirmation. However under my eurail account the order status is marked as ‘paid’. There is no tracking code. How do I track it? who do I contact and how? what if it doesn’t arrive on time
My wife and I bought separate passes, our kids are linked to my wife’s pass but I will travel more days with them (it’s complicated 🤷🏻♂️).Is it possible to easily transfer our children’s passes to me before we use them, as I will travel separately with them to another country for a while?I’m worried that my kids won’t be able to travel with me as they will be linked to my wife’s pass!Or is it possible to get an exchange for a family pass even though the parents will travel to different places for a while?Help! I’m confused ☹️
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