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Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

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6027 Topics
ndimare
Keeps calm and carries on
ndimareKeeps calm and carries on
posted in Eurail & Interrail Passes
7 Days (1 Month) or 10 Days (2 Months) Pass?

Hello, This is the first time me and my family will use a Eurail Pass. We are planning to take our daughter (who will be 15 in September) to Europe during end of year. So, we are planning to travel from London to Paris to Chamonix Mont Blanc to Milan to Venice to Florence between Dec 26th 2022 and January 03rd 2023. Based on this i think we could use a 7 Days Pass, correct? Is it better to take a Mobile Pass? I am a bit concerned if I do not get Roaming Coverage at some country and then I am not able to get into the app to get my Ticket. I would appreciate your feedback. Many thanks, Annunziante Di Mare

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Isabel BohleRight on track
asked in Eurail & Interrail Passes
Which trips/rails are included in the pass?

Hi everyone,I have a few questions about payments with the passes and the stops.I am planning on backpacking through France this Summer and I am trying to figure this Interrail thing out. When I plan a trip in Plan-your-Trip on your site and in the app, many transfer options are given. All stops and transfers that have to be made, are they all covered by the pass? Including the price displayed next to it? (often 13 euros).I can also see an Interrails railway map on the website, but only big known cities are mentioned there and not all the other small stops that are named in Plan-your-Trip. What is this map good for and do I have to pay separately for trains that do not fall under those big stops? Is it possible to see all the routes you can take in Europe?Hope someone can help me.Thanks in advance!xIsabel

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Romy Verhagen
Romy VerhagenNew aboard
asked in Eurail & Interrail Passes
Ticket from bar to Belgrado

Hi, we want to go from Bar to Belgrado on the 28th. We are already in Bar and bought a reservation today. But we are not sure how it works with our passes as we can not find the train in the planner app. How do we make sure that we can accually take the train, but not have to buy a ticket outside our passes? 

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micol.zanettinNew aboard
asked in Eurail & Interrail Passes
Day trip duration - starting one day and arriving the next - is it 1 or 2 travel days?

If I were to buy a ticket for Berlin at 11pm with the arrival at 6am the day after, would it count as 1 day or 2 days of travel?

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Carmen Baack
Carmen BaackNew aboard
posted in Eurail & Interrail Passes
App says, when I want to activate the ticket, that its not valid for the countries

Hey, I have a flexi pass interrail ticket and wanted to book my first travel day over the app.I am from Germany and want to take an ICE to Switzerland. Unfortunately the app says then, when I want to activate the ticket, that its not valid for the countries. When I want to book something in switzerland it is working. How is this possible and what can i do? Thank you in advance!

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Railly clever
slotraveler
slotravelerNew aboard
asked in Eurail & Interrail Passes
Didn't receive a pass but it was paid

During the sale I bought a 1 month pass. The pament went through and I see a 252 euro transaction on my bank. The Interrail website said the payment was successful. But the order isn’t visible in Order overview, neither did I get a conformation email.

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Railly clever
erydoan
Full steam ahead
erydoanFull steam ahead
asked in Eurail & Interrail Passes
URGENT!! Wrong country of residence

We bought two interrail tickets with my girlfriend. We are currently in Germany now but we are residences of Turkey. We bought the tickets from allaboard.eu and now we see the inbound/outbound rule while trying to book trips and we realized our residence country shows Germany. We want to change it to Turkey. Can it be done in one afternoon? How much does it takes? We want to start travelling tomorrow and we already book hostels. Please help us!!

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erydoan
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Olga
OlgaRail rookie
asked in Eurail & Interrail Passes
Mobile pass paid for but not received

Hello, yesterday april 4th I ordered and payed for a mobile pass but I have not received it. The amount has been drawn from my bank account but when logging onto my eurail it says I have no orders. I have searched the community and seen that others have had similar difficulties. I have emailed customer desk but without any response and from what I have read in other threads in the community they do not always respond within the promised 48 hours which makes me stressed since I need to start making seat reservations. Could you please help me? With best regards,Olga

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Johannes Barth
asked in Eurail & Interrail Passes
Not all trips are added to the app

Hej,Adding two trips (connections I found in the planning tool), only one trip was added to the ticket the other never appeared, however the slider in the planning tool shows that it is added.Is this a common issue? What to do about it? Anyone out their with the same problems?(In my special case it doesn't matter because I have 9 euro ticket for the part which doesn't appear on the ticket.But affecting high-speed trains and other countries it would be an issue.)

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tiliprimroseRight on track
asked in Eurail & Interrail Passes
Used travel day for outbound journey

Hi, I’ve just activated my pass and my first journey is tonight which is a night train out of my home country (outbound journey). Without thinking, I’ve added a travel day to this journey. Will the system realise this is only an outbound journey and cancel out this travel day / reset the amount of travel days?  I can’t cancel this travel day as it is today. I marked it as an Outbound journey on my planner. Thanks 

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dpryoungRail rookie
asked in Eurail & Interrail Passes
Eurostar Home Country - does it count as a French journey or British one?

Hello! I (UK resident) understand that if I use the Eurostar from London to Paris it counts as a British journey, with regard to rules on use of Interrail passes in your home country. However I can find any info on the return Eurostar journey (Paris-London) - does this count as a ‘French’ journey or a ‘British’ one? Thanks very much. 

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Maria Vittoria Giordano
Maria Vittoria GiordanoNew aboard
asked in Eurail & Interrail Passes
if i activate my "interrail global pass" (flexi pass) by entering the departure date, can i change it later?

if i activate my "interrail global pass" (flexi pass) by entering the departure date, can i change it later?

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Railly clever
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SyntaxError1871Right on track
asked in Eurail & Interrail Passes
Added today as a travel day accidentally on the app and can't delete.

Added today as a travel day accidentally on the app. Cannot delete. I need all my travel days and this ghost travel day deleted from my pass.The app defaults today as the travel day and it is a very easy mistake to make. I need this travel day removed. I filed a ticket a few days ago but I have not received a response. I need this done ASAP and escalated if possible. Please see attached screenshot. I need the travel day removed from my pass. I have not connected any journey to this travel day so it should not count as a travel day nor did I use any rail services that day. I need all my travel days for my pass and losing a travel day to this bad UX on the app is wrong and should be corrected.Travel day to delete: July 19 2022 Moderator Note: Redacted pass and reservation information.

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balazsd
asked in Eurail & Interrail Passes
Requesting Updated Invoice with EU Tax Number

Dear support team,I recently received an updated invoice for a company purchase of Interrail passes. Unfortunately, the invoice does not have Interrail's EU Tax Number on it, which means it is insufficient for the company's accounting needs.I would like to request an updated invoice that includes the issuer's EU Tax Number (VIES VAT number). Could you let me know what, if anything, I need to provide as information for this?Thank you for your help.Best,Balázs

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Tereza Menclová
Tereza MenclováRail rookie
asked in Eurail & Interrail Passes
Wrong country of residence – Czech ID to proof

Hi, I'm sorry to bother you, as this question occurred here many times. Unfortunately I wrote a wrong country of residency (Germany, as I study here) to my mobile pass, but I would like to change it to Czech Republic. I have a Czech ID to proof in the train. Is this enough or does it have to be changed in the pass too? Thank you very much and have a nice day! Best regards, Tereza 

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Noltalgic railerFull steam ahead
asked in Eurail & Interrail Passes
How to get the wrong date of birth correct?

My mobile passport's passenger data has the wrong date of birth. The customer service team reported that they have changed it, but unfortunately it is still wrong. The trip begins pretty soon. What could I do to get it right?

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Railly clever
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claralzxRail rookie
asked in Eurail & Interrail Passes
German Rail Pass from Innsbruck to Munich

Can I check if the German Rail Pass can be used to take the trains from Innsbruck to Munich?

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dacNew aboard
posted in Eurail & Interrail Passes
Eurail pass versus Swiss pass versus top of Europe

Traveling from Prague to Munich, to Zurich, to Lucerne (2 days), to Interlaken (3 full days) to Geneva (4 full days with 1 day to Mont Blanc) to Paris (4 full days with 1 day to Luxembourg) to Barcelona.my question should I buy all three of the following passes:europass flex globalSwiss travel passtop of Europe Jungfraujoch pass? 

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Railmaster
Diego Fernando Morales
Diego Fernando MoralesRail rookie
asked in Eurail & Interrail Passes
When booking reservation - pass cover number doesn't look right

when I want to book a train seat it says Your Pass cover number doesn't look rightwhat can o do? 

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Railly clever
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Charlie0000010New aboard
asked in Eurail & Interrail Passes
Use of travel day despite not travelling

I tried contacting support about this and have not received an answer and we are leaving from Prague in two days so it’s very urgent. due to train disruptions in Budapest-Nyugati we were unaware off we missed a train, since we activated our passes beforehand we lost a travel day which is crucial for us to return home to Sweden.. What can we do? Can we get in contact with interrail in a better manner? 

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Angelo
Railmaster
Ilana Leikin
Ilana LeikinNew aboard
posted in Eurail & Interrail Passes
is the Flexipass worth it for me?

Hello everyone,I am planning a trip to Switzerland and Germany this summer and trying to decide whether the flexipass is worth purchasing. I have calculated 4 days that I will be travelling long distance and believe I will save with the pass, the travel plan for those days are:zurich to interlaken interlaken to and from lucerne (in one day) interlaken to munich nuremberg to berlinSo I am thinking of purchasing the 4 days in 1 month pass. Just wondering if there is something that I might be missing, additional costs I am not aware of, or whether I am not able to use the pass for some of these routes?Also what is meant by one month? I will be travelling between August 15-September 5. Is that included as “one month” or does it actually have to be the same month ex. only able to travel in August. Thank you, Ilana

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FabianD
FabianDRight on track
asked in Eurail & Interrail Passes
Reservierung Augsburg - Bordeaux

Hey, bevor ich mein Interrail Ticket kaufe möchte ich erst wissen ob ich die Reservierungen die ich für die Strecke benötige auch wirklich vornehmen kann, im Sinne von; Ist der Zug bereits ausgebuchtWeiß jemand ob und wo ich das nachsehen kann? Anderenfalls muss ich ohne Interrail reisen…  Danke und Grüße

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Moritz WittmannNew aboard
asked in Eurail & Interrail Passes
Ein und Ausreise

Hallo,wir planen unsere Reise in 2 Teile aufzuteilen, weil wir zwischendurch nochmal nach Deutschland müssen. Allerdings darf man mit dem Pass ja nur einmal ein und ausreisen. Wäre es also möglich seine Reise in Tschechien zu starten dann und dann nach der ersten Tour mit dem Zug einzureisen in Deutschland ice etc mit dem interrail pass zu nutzen und anschließend mit dem interrail pass die 2. Reise zu machen und quasi die Ausreise dort zu nutzen. Am Schluss würden wir zurück fliegen. Hat jemand Erfahrungen gemacht? Funktioniert das so? Danke an alle die helfen können!

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Railly clever
Joh Mnt
Joh MntRight on track
asked in Eurail & Interrail Passes
how long before my trip should I activate QR codes

Hello I wondered if there is a limit to activate QR codeS on Rail planner app, before I take the trains? nos it possible to activate it only a few hours before I took the train ? thanks

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Railly clever
Sara97pt
Sara97ptRail rookie
asked in Eurail & Interrail Passes
Is the QR code already the ticket or I need to book the ticket on a train station?

Hello there, Can you please me help me about the train tickets?I have mobile pass and I will travel in august. I put the dates and trains time on my app on my trip. I have a QR Code for all these trips that I booked on the app. Is the QR code already the ticket or I need to book the ticket on a train station?Thanks

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