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Eurail & Interrail Passes

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5,655 Topics
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NIktravelRail rookie

asked in Eurail & Interrail Passes

Scandinavian Pass - Conditions Apply for train trips crossing borders

I plan to travel through Denmark, Sweden and Norway. The Eurail site recommended I buy a Scandinavian Pass for 5 days which I have done. When planning my trip it comes up with “conditions apply” for the train trips crossing borders between countries. It says to “check the travel info section” for these conditions. I cannot find any reference to the “conditions” and if my pass will in fact allow this travel. Can any one give me peace of mind and a) confirm I can travel across borders with this pass and b) what these conditions are that apply? Thanks in advance! NIkki

1 year ago

DebbieARail rookie

asked in Eurail & Interrail Passes

Adding journeys to mobile pass

I have a flexible mobile Eurail pass and have been trying to add my trips for each availability day on tje pass. The app is not working. Has anyone else had this problem? The only possible way it might work is to edit trip and add a cover number for a paper pass. i have spent at least 30 hours on this and am very frustrated. If I can’t fix it today. I will return pass and buy seats. Unfortunately many of the legs I reserved are no longer available.

1 year ago

seleentjNew aboard

asked in Eurail & Interrail Passes

Is it possible to get a refund for a promotional pass purchased with Plus?

Is it possible to get a refund for a 50% off anniversary promotional pass (received from voucher code) purchased with Plus? I read online that "Plus is only available during promotions” but also that "Different rules apply for promo Passes. Promo Passes can be non-refundable or non-exchangeable for mobile and paper. Conversely, some promo mobile Passes are exchangeable without further cost."

1 year ago

kuba.leszczynskiNew aboard

asked in Eurail & Interrail Passes

Can I transfer my pass to another person?

Can I transfer my travel pass to antoher person, and if yes how to do it?

1 year ago

Oumaima99Rail rookie

asked in Eurail & Interrail Passes

Andrea RömerRight on track

asked in Eurail & Interrail Passes

Geht Montreuz nach Rochers-de-Naye mit meinem Interrail Pass für die Schweiz?

HalloIch möchte von Montreux nach Rochers-de-Naye und zurück mit der Zahnradbahn fahren. Geht das auch mit meinem Interrail Pass für die Schweiz? Ich danke schon mal und freu mich auf eine Antwort.Andrea

1 year ago

anisleiteRail rookie

asked in Eurail & Interrail Passes

Train Options - website vs app

Hello! I’m travelling to Italy next month and I have a question about train options. On the website, the train I want (and that I already confirmed that exists) is available, but doesn’t show on the app. The thing is, the next one requires a seat reservation. Can I board a train that is not in the app? If it comes to that?Thank you in advance

1 year ago

Alexandra MoncreiffeNew aboard

asked in Eurail & Interrail Passes

I need a pass cover number

I need a pass cover number to book my SCNF seat reservation online. I have made a few enquiries with customer support and have had no response and I am traveling in the next few days.

1 year ago

ZugUmZugFull steam ahead

asked in Eurail & Interrail Passes

Activation moment on first day of travel, mobile pass

Hey fellows, one last question from the newb: Do I have to active the pass the day prior to me starting the journey (meaning within the next 3 hours) or can I active it tomorrow morning as well and then start the travel on the same day (june 1st).Asking as I want to check one last time tomorrow morning if the trains will really be in operation tomorrow as to not lose a travel day should I have to postpone due to strikes or whatever. Thanks =)

1 year ago

seleentjNew aboard

asked in Eurail & Interrail Passes

Voucher code does not work

Hi, I received a voucher code as I couldn't get the website to work at time of the 50th anniversary promotion but it says the code is invalid. I was told that the code is only valid until 3th June so please provide assistance. Thanks

1 year ago

Stacy Reves SandateFull steam ahead

asked in Eurail & Interrail Passes

App Glitch-- changed dates by 1 digit for multiple travelers

I activated passes for 5 travelers today and noticed that several dates were changed by one digit. I need to book reservations (limited routes) and cannot do so until this is corrected--but I am unable to reach customer service

1 year ago

Remik KlimczykNew aboard

asked in Eurail & Interrail Passes

Wrong date of birth in my pass but it's second day journey

I activate my pass with wrong date birth It's Second day Journey Please help me

1 year ago

ArjanNew aboard

asked in Eurail & Interrail Passes

Can we merge all our passes on one mobile phone after two weeks? Seat reservation possible on one device too?

We have bought 5global passes. For me and my daughter for 2 months and for my wife and my 2 sons for 1 month. My daughter and I want to start 2 weeks in advance and meet the other three in Munich 2 weeks later. Can we merge all the passes on one mobile telephone after two weeks? Does that make sense? If we make seat reservations, can we do that on one device for the 5 of us?Hope you can help me

1 year ago

Laurent DelbekeFull steam ahead

asked in Eurail & Interrail Passes

Broken phone

My phone broke yesterday and I wanted to activate my pass on my new phone but this isn’t working since the pass is still activated on the old en totally broken phone. Can you please help me with the transfer of the pass? I travel tomorrow morning!!! Thank you in advance!Kind regards,Laurent Delbeke

1 year ago

SaimaNew aboard

asked in Eurail & Interrail Passes

How many travel days? Is it 7 or 30 travel days in one month?

I have won the pass, and was wondering, is it 7 travel days or 30 travel days in one month? I didn’t find clear answer when I tried to find! Thanks already!

1 year ago

David ByrneRail rookie

asked in Eurail & Interrail Passes

Cover pass number

What is the cover pass number , and how do I get it for my mobile interrail pass ? It seems it is necessary in order to make some reservations . Thanks, David Byrne

1 year ago

Veerle BusNew aboard

asked in Eurail & Interrail Passes

Interrail ticket - I couldn't enter an earlier start date

Hi everybody, I was trying to book a 15 days in 2 month ticket for this summer. When I had to enter the start date of my journey, I was only able to pick from the 26th of July or later. Does anybody know why this is and if I can also get my ticket with the start date for the 8th of July?

1 year ago

MarickeFNew aboard

asked in Eurail & Interrail Passes

Can I use my outbound after my inbound journey?

Hi all! I’m considering traveling from abroad towards my country of residence. Since I might want to make another trip later that month, can I then still use my Global pass for the outbound journey and then buy a ticket at the border when I come back from that second trip? Thanks a lot in advance! Cheers,Maricke

1 year ago

farrajaRail rookie

asked in Eurail & Interrail Passes

Greek Islands Mobile Pass - the mobile pass option doesn't work

Hello,Eurorail is ruining our holly days. It is a shame of a Website! I’ve been trying endlessly to buy two Greek Islands Passes in vain, as the Mobile Pass option button doesn’t work. We have tried from several devises with no success and there’s no way we can use the paper version while travelling in Greece. I can’t believe it s an online service using the post ?! Can someone give us a solution???

1 year ago

boobyhatchRight on track

asked in Eurail & Interrail Passes

Contacting support

Tried since Friday night to contact support because I want to exchange my pass for another type. No response from them yet. I don’t want to activate the pass, since it’s harder to exchange them, but in the meantime, I can’t use the pass for traveling. Anyone know how to contact a live person at Eurorail?

1 year ago

Byggarn87New aboard

asked in Eurail & Interrail Passes

Having trouble adding Mobile pass to Railplanner app.

Hello! I’m having trouble with adding mobile pass on the railplanner app. I have bought interrail tickets and I have received the confirmation email with my name and passcover number. It starts with an I and 8 digits. When I fill it in it says “your details dont match” It says make sure you have a mobile pass and not a paper pass. I think I have a mobile pass but if I have a paper pass can I still use the app? Or do I have to change the paper pass into a mobile pass?Thank you for the help!

1 year ago

TR BhattaraiRail rookie

asked in Eurail & Interrail Passes

Does Global Pass include travel to the UK

Hello, we are planning to visit Rome, Florence, Venice, Lausanne, Paris and London for 15 days. Does Eurail Global Pass suit for this travel? We will be two adults and one 8 years old child. Can we use a Eurail Global pass to travel from Paris to London? Can we use Global pass on local and regional trains in all these countries (Italy, Switzerland, France) and the UK?

1 year ago

Alexandre DagrasNew aboard

asked in Eurail & Interrail Passes

How to exchange my pass with my brother's

Hello everyone !I purchased an interrail pass for me and one for my brother. Im supposed to have a 10 days one and my brother a 4 days one. I accidently exchanged those and he has the 10 days one. I realized my mistake when I activated them. Is it possible change the names on the passes or to use his pass for the rest of my travels ? Both passes are activated on my phone.Thank you in advance for taking the time to answer me !Alex

1 year ago

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