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Eurail & Interrail Passes

Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

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Phyllis SaRail rookie

asked in Eurail & Interrail Passes

Global Pass Unlimited ?!

Hi everyone, I need your help.I bought a 2 months unlimited global pass.In the description it says “Travel on as many trains as you like for 2 months straight”.Does that mean that in one day I can also go in two directions for example from city 1 to city 2 and back ? Or go in one direction but get off the train for a stop and hop back on a few hours later?

1 year ago

Roel van RijnbachRight on track

asked in Eurail & Interrail Passes

issue with re-activating the mobile pass on the same phone

hi, I had my mobile pass succesfully activated on my phone.Later I needed to re-install the rail planner app on the same phone. This was no problem. However when trying to re- activate my mobile pass on the (same) phone I received a message that the pass wasalready activated on another device. result is that I cannot travel. please advise

1 year ago

MTKhouryRail rookie

asked in Eurail & Interrail Passes

Inbound trip with night train. How do I add this correctly in the app?

Hello, I am currently on my first Interrail journey and I have a question about my inbound trip to get back home (Germany) at the end. My trip to Germany contains a night train, starting in the evening in Venezia Mestre to München HBf, which crosses the border at around 5 in the next morning. Then I need to take two more trains in Germany to get home. In the Forum here, I found that the night train still counts toward the day it starts, but I need the Inbound travel day on the next day so that I can use the trains in my home country.How can I declare this correctly in the Rail planner app? Thank you :)

1 year ago

ainarainkaRail rookie

asked in Eurail & Interrail Passes

Can't add Mobile Pass

I'm planning to start my journey on Sunday, but I have a problem with my mobile pass. I just removed all my mobile's data and reinstalled the Rail Planner app. Now, when I add my pass, it says that the pass was added into another device. But actually, it is still the same device. What should I do?

1 year ago

Tyler CNew aboard

asked in Eurail & Interrail Passes

Getting in contact with Eurail

Does anybody know how to get on the phone with someone at Eurail? A week before the deadline I requested an extension for my passes that were meant to be used summer 2020, and I haven’t heard back from anyone other than the automated message saying they would try to respond in 4 days. I’m getting a little worried about the status of my tickets and would like to have someone tell me what’s going to happen.

1 year ago

Ben WhiteRight on track

posted in Eurail & Interrail Passes

In terms of interrailing in the winter. Seeing touristy and non-touristy spots, what is a realistic budget?

Looking at going as many countries as possible :)

1 year ago

merelroseNew aboard

asked in Eurail & Interrail Passes

Night train ticket inspection mobile pass

Hi all!Next week I'm going to travel Eastern Europe for a couple of weeks. Some of them, for instance Budapest to Bucharest will be night trains. I've interrailled before, but never with a mobile pass. So I was wondering, how does ticket inspection with a mobile pass during night trains work? Normally you give your paper pass to the inspector, but I hope you don't have to give your mobile phone to them, anybody has experience with this? 😉 Thank you very much in advance!

1 year ago

Yuwadee ThimulneeNew aboard

asked in Eurail & Interrail Passes

Travel right now, But my mobile pass can't activate. nobody contact me back from email.

Hi, I need help on this. Anyone know how to contact the officer? I try many way but it is nothing.

1 year ago

Kamila GromadzkaRail rookie

asked in Eurail & Interrail Passes

Reservation refund/replacement of German and French part of my journey due to a strike

Hey Guys! I was supposed to start my first day of travel from Berlin to France on Saturday. Because of the strike, I could not start my trip. Deutsche Bahn customer service told me that I can use the old ones for the german Part of my trip and get new tickets for the route in France at the train station. But at the train station I was refused at the counter. I was told I can only use Deutsche Bahn tickets and in France I have to buy new ones. I can't reach anyone from intrail, only just now that I've found this forum. My outbound trip is blocked, I cannot book a new route from Berlin. In addition, so much time has passed now that I cannot use the global pass as planned...

1 year ago

JSWA2Keeps calm and carries on

posted in Eurail & Interrail Passes

SophieRail rookie

asked in Eurail & Interrail Passes

How do I avoid the first trip to be selected as my outbound journey?

Hi everyoneI have a global pass with 4 days of travel. I am doing a first trip to one country and a second trip to the other country. I do not want to use my outbound jouney for the first trip, since I will still have a valid ticket for my whole country of residence besides the Interrail pass. However, it won’t let me add the journey to my pass without selecting it as my outbound journey. I can’t add the second journey yet as I not sure yet which connection I’ll catch. Any tips on adding this first journey without making it my outbound journey? Any help is greatly appreciated!

1 year ago

JulietteRight on track

asked in Eurail & Interrail Passes

Help before departure

Hello, My boyfriend and I are looking for a French person who did the Eurail experience and could help us with our questions. Thanks a lot

1 year ago

Foteinh FoteiniRail rookie

asked in Eurail & Interrail Passes

What is the interail travel pass includes for single country?

Hello everyone! I'm planning to visit Switzerland with my boyfriend and as we want to visit several cities in the country by train, does any of you know if the interail single country pass is valid for this? For example, if we want to visit st. Moritz from Zurich, is it included in the pass?? Also, for our transportation in the city center is it valid?

1 year ago

ShawnORail rookie

asked in Eurail & Interrail Passes

customer service email

Hi, I have sent two emails concerning the two passes I purchased, to customer service (orders@eurail.com) more than a week ago and have yet to get a reply...does anyone know if that is the correct email and if not, what the correct address is? Thanks in advance!J

1 year ago

MinkeNew aboard

asked in Eurail & Interrail Passes

Complimentary pass for caregiver

Hello. A few weeks ago I made a request for issuing a complimentary pass for a caregiver of a disabled traveller. I still didn’t receive any answer and I am getting quite stressed as we are travelling on wednesday. Does anyone know how/if it’s possible to reach interrail support for urgent issues?

1 year ago

Monique LucasRight on track

asked in Eurail & Interrail Passes

I cannot cancel my inbound/outbound journey. What to do?

The plan was to use my inbound outbound day today. Due to strike in germany it's not possible to return to the Netherlands today. I can not cancel this inbound outbound thought i'm not going to use it today. But I do need it an other day, probably tuesday. What can I do best?

1 year ago

Stefan WittmannNew aboard

asked in Eurail & Interrail Passes

how to customize Trips during a travel day

Hello!i was wondering if it is possible to customize/change the suggested connection in the interrail app before adding it to the pass. I‘m asking this because in my case there is one particular connection where i‘m forced to take a later train because the contingent for seat-reservations for Interrail-users is out already. Therefore i want to add only one other (the last) connection for this Travel day, the rest would be okay as it is. is there are way of doing so? Hallo,ist es möglich bei einem vorgeschlagenen Reisetag eine Anpassung einzelner Verbindungen vorzunehmen?in meinem Fall würde ich eine Verbindung innerhalb dieses Tages abändern wollen. Oder muss man vielleicht einfach 2 Einträge vornehmen?ausserdem habe ich bereits die Sitzplätze reservieren lassen, finde die Verbindungen aber so nicht in der App. (Dies wurde im DB Reisecenter vorab erledigt.) Reicht es nun einen „Platzhalter“ für den Tag manuell einzupflegen, damit der QR Code generiert wird? Mit freundlichen Grüßen,

1 year ago

Denis DesmardNew aboard

posted in Eurail & Interrail Passes

Exchange mobile

I want to change my mobile pass to a paper version, what should I do? thank you for your reply

1 year ago

PatriciaNew aboard

asked in Eurail & Interrail Passes

One Country Pass

Hello erveryoneI am interested in using the one-country pass for France. I am from Germany and I found a connection from Mannheim to Paris with a TGV. This belongs to the french train company and is included in the one-country pass for France but I am starting in Germany. Now I am wondering which regulations count? Can I use the one-country pass because I am travelling with a TGV or is it not possible to use it because I am starting in Germany?I would be grateful to get more information about it.Thank you.

1 year ago

ccityplanner12Rail rookie

posted in Eurail & Interrail Passes

Complaint: Shipping slower than walking

I have had to postpone the trip I had planned for this month because I was unable to buy an Interrail pass that would be delivered in time. I was ordering it to a relative’s residence in Frankfurt am Main. It said that it would be delivered by PostNL (the Dutch postal service) & take 17 days to arrive.I could walk from any major city in the Netherlands to Frankfurt am Main in under 17 days.I genuinely mean this. Frankfurt is approximately 225 miles away from both Rotterdam and Amsterdam. To walk this in 17 days would mean managing a leisurely 13¼ miles per day. At a typical walking speed of 3mph, this would mean walking for only 5 hours a day. And for this snail mail, they charge €19.One may say that the covid-19 pandemic has reduced the availability of staff to process the orders, but I seriously doubt that it takes that much employee time to manufacture an Interrail pass.I do myself great woe to resort to such cynicism, but I am genuinely concerned that Eurail may be deliberately

1 year ago

EllenNew aboard

asked in Eurail & Interrail Passes

How do I know my ISSUER number for my Interrail pass?

To be able to register my interrail pass on eurail.com I need to have an ISSUER number but can’t find what that would be on my mobile-pass. How do I know what code to use?

1 year ago

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