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Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,918 Topics
  • 22,828 Replies
5918 Topics
J
john LNew aboard
posted in Eurail & Interrail Passes
Paper ticket will not arrive in time

MOBILE PASS - i’m leaving the US in afew days, i purchased my global pass along with a moble app. however my paper ticket will not arrive in time, can i just use a mobile pass when i arrive in Paris?

2182
N
Railmaster
3 years ago
Z
zhongxNew aboard
posted in Eurail & Interrail Passes
Mobile pass not valid when scanned

My moblie pass is valid on the travel day (it is shown on my phone), but the barcode scanned by the ticket inspector says the pass only valid for the next day. Why is this?This happens three times in Switzerland since yesterday. Before yesterday, the pass works fine.

67911
N
Railmaster
3 years ago
Pomme Mathilde Woltman
Pomme Mathilde WoltmanRail rookie
asked in Eurail & Interrail Passes
Broken device urgently need help

My device is broken and I am trying to add my mobile pass to my new device. On the website it says I need to contact customer service but I cant reach them already for 3 days. Can someone from interrail please help me? I need to use the mobile pass tomorrow.  Thank you!Pomme

751
N
3 years ago
Sina Bluhm
Sina BluhmNew aboard
asked in Eurail & Interrail Passes
Specifique question about a journey in your home country (just to be sure)

Hello, I am a german citizen traveling for a while in France now. Last minute I realise I need to go home for some days. To travel over Switzerland back to France. I am think of buying the interrail pass 4 travel days in a month. But since Germany is my home Country and I am only allowed to travel in and out once, I wonder if I am allowed to use my first journey from France as my “travel back” and my second journey to Switzerland as my “travel out”?Thanks for all helpSina 

1391
M
Railmaster
3 years ago
Emma Petrova
Emma PetrovaNew aboard
posted in Eurail & Interrail Passes
I lost travel day

I travel with friends and we are in Italy, we arrived today and try to catch a train, but we didn’t manage to catch it. But while we were at the airport we activated our passes with today’s date and now we have a minus one travel day and are without any train. Is it possible to get our travel day back?

651
seewulf
Railmaster
3 years ago
Julian Webb
Julian WebbNew aboard
asked in Eurail & Interrail Passes
Exact travel duration

How is the travel duration calculated exactly? I would like to use a two month pass and travel from 17.08 - 17.10. Does this work? Or does “two months” mean “8 weeks”?Thank you for your help!All the best

371
seewulf
Railmaster
3 years ago
P
PumaNew aboard
asked in Eurail & Interrail Passes
Plan and change trip

Hi.I bought an Interrail Global PassI'm planning to go to Switserland but I don't know yet the exact route I want to take.Do I have to plan my whole journey before entering the first train?  Or is it possible to plan the trip during the journey? 

1121
seewulf
Railmaster
3 years ago
S
steamfoxNew aboard
asked in Eurail & Interrail Passes
Mehrere Einzelfahrten an einem Reisetag

Kann ich mit einem Reisetag beliebig viele Fahrten machen, sozusagen kreuz und quer durchs Land fahren?

4641
seewulf
Railmaster
3 years ago
kafdub
kafdubNew aboard
asked in Eurail & Interrail Passes
Interrail vs Eurail

Hi there,Why there are two types..InterRail and EurRail? I am EU citizen and my wife is a non-EU citizen. We want to travel together but it feels like that we have to buy separate ticket and take separate train.Can you please explain whats the difference and why its not confusing??? Looking forward and many thanks.Regards,Kafil

2822
N
Railmaster
3 years ago
SparkyEl
SparkyElRail rookie
asked in Eurail & Interrail Passes
How the time bracket works

I was wondering how the month pass works? Is it a certain numbers of days or it is from 1st of the month till the end? So I wanted to get 2 month pass and start traveling on 9th of the first month. My question is, is a pass valid from 9th of the first month untill end of the 2nd month or it is like 62 days total? Couldn’t find the answer in term and condition nor in FAQ. 

341
seewulf
Railmaster
3 years ago
Victoria
VictoriaRail rookie
asked in Eurail & Interrail Passes
Cancellation mobile pass

I bought two mobile passes a few days ago, with the starting travel date on 14/8. I also purchased the Plus upgrade, so 100% refund should be possible. However the return policy page has been unavailable for the past few days: https://www.interrail.eu/nl/interrail-passes/ordering-info/return-policyI tried to contact the customer service several times, but I only hear back from you after 3 weeks. Please help me cancel the global passes

3914
Victoria
3 years ago
SVdV
Full steam ahead
SVdVFull steam ahead
posted in Eurail & Interrail Passes
Does the mobile pass work?

Hello :) So back in january I bought my 7days mobile pass because I didn't know yet when I would travel (and ofc Covid-19).Now I have a plan where I'll go and when but after following this forum for a little bit I have the impression that the mobile pass doesn't always work.. smoothly 😅. Tickets dissapearing etc. Is this really a big problem that happens a lot? How do I prevent this from happening? And what if it happens? Last time I used Interrail I used the Paper pass and that always worked 😂 (plus I had a souvenir hehe)Thanks for all tips and information you can give me :)

2612
N
Railmaster
3 years ago
R
RAWLSUSARight on track
asked in Eurail & Interrail Passes
Eurail 1st class vs. 2nd class

Besides wider seat, wifi, etc. as advertised on the website, are there other benefits in reservation, luggage space in 1st class cabins, change of trip, etc. We are planning a trip between Germany, Czehia, Hungary, Austria, possibly Switzerland, I don’t see much direct night train available to warrant a 1st class purchase. Any insight to the differences is appreciated.

18846
seewulf
Railmaster
3 years ago
Jacqueline Templeman
Jacqueline TemplemanRight on track
posted in Eurail & Interrail Passes
Barcode no showing

I have a 3 month continuous pass I’m halfway through my trip (6 weeks of travel) my journey. Sometimes my app has glitches but normally they work out. I’m on a train from Vienna to Salzburg then to Munich then to Berlin. All in one day. My trip is saved, I have seat reservations, and the trip is saved to my pass. But when I select to show my pass the barcode does not show and it says I have no journeys that day. This time it has been hours and I’m on the train but the barcode is not showing. How do I get my ticket? 

1627
N
Railmaster
3 years ago
Lotter Leben
Lotter LebenNew aboard
asked in Eurail & Interrail Passes
Trip from Germany to France

Hey guys, We need your help. My best friend and I are planning a Trip to Brest, France. We are starting in Berlin (main station) and thought about taking the train down to Mannheim (main station). The route would continue with a TGV connecting Mannheim and Paris (Gare L’Est). The route from Paris to Brest is also clear, now our question is: If we buy an Interrail Pass for France only, does ist cover the trip from Mannheim (main station) to Paris Gare de L’Est? Because it is an TGV and going to France?  If u have further questions, comment down below. Merci bcp! Zoe and Lotta

1411
seewulf
Railmaster
3 years ago
Steve Hall
Keeps calm and carries on
Steve HallKeeps calm and carries on
posted in Eurail & Interrail Passes
Four Months' Pass

I am looking to complete a bucket list tour of Europe as soon as the Covid restrictions are listed. I have been planning carefully for several months. The reality is that I will need a four months’ global pass. Such a beast does not seem to exist. Yes, I could buy a 3 month + 1 month or 2 x 2 months’ passes but that is an expensive option. As we all know the price reduces exponentially per day from 1 to 2 to 3 months but the jump to 4 is not attractive. Is there a workround, please? 

782
Steve Hall
Keeps calm and carries on
3 years ago
C
cedricNew aboard
asked in Eurail & Interrail Passes
Flexipass used days not working - more days than i deed

hi,I bought a flexipass 10 days during 2 months. I lost 2 days of traveling (the app is swipping the day) : so when I look back, day 2 and 6 are empty of journey : ‘It’s writing ‘NO JOURNEYS ADDED’ but impossible to use it. I send messages by mail and messager to INTERRAIL, but no solution receveid because of they are too busy. And my pass is ending the 31 of august.Thanks a lot.

2093
N
Railmaster
3 years ago
Celine Klein
Celine KleinNew aboard
asked in Eurail & Interrail Passes
Bus from Venice

Hi, I would like to take a trip from Venice to sirmione. My railway planner says that I should take the train and then the bus. Do you guys know if the bus is in the ticket included as well? Thanks, Céline 

751
seewulf
Railmaster
3 years ago
Silouane Guérinel
Silouane GuérinelNew aboard
asked in Eurail & Interrail Passes
Train manquand sur Railplaner

Bonjour, Je n’arrive pas à trouver un train sur l’application Rail Planner qui existe pourtant bien (j’ai vérifié en gare et il apparaît sur le site interail). Comment puis-je éditer mon billet pour mon pass en ligne ? 

441
N
Railmaster
3 years ago
T
TheresaNew aboard
asked in Eurail & Interrail Passes
Travel through other countries home

Hello everyone, We're (my sister and I) supposed to go home from France to Germany on the 12th, but in Germany, trains are currently cancelled on that day so we would have to find another way home. Is it possible to travel through or into other countries like the Netherlands to get home? Or is that not included in our One Country ticket? If we could go to, say, Enschede, it'd be much more convenient for us. Does anyone know or are there fellow Germans looking for the same problem/solution?  

531
N
Railmaster
3 years ago
I
ibohemeRail rookie
asked in Eurail & Interrail Passes
Sharing a free travel day with a friend

dear all,I am wondering about one question, which I cannot clarify therefore:Is anyone of you experienced with sharing a free travel day with a friend?  E.g. travelling from Prague to Munich with your Global pass and writing 2 times the same destination to the pass? (one for you and one for the friend, who accompanied you).Waiting for your experienceigor

4024
N
Railmaster
3 years ago
Thibault Woivre
Thibault WoivreNew aboard
asked in Eurail & Interrail Passes
Is Eurail Pass all inclusive ?

Hello ! I’m new, this might already have an answer somewhere but didn’t find anything.I’m considering getting one, but I red online that in some situations you might have to pay an overhead cost to travail.Is every train Europe => Europe included ? What are the exceptions I should know about ? Thank you !

1253
N
Railmaster
3 years ago
Tarek Diebäcker
Full steam ahead
Tarek DiebäckerFull steam ahead
asked in Eurail & Interrail Passes
Mobile pass disappeared completely

Dear community,I have been experiencing a lot of issues using the mobile pass in Interrail's own app. I have been trying to get support from the customer service for more than two weeks now but only received one standard answer to update the app which didn't help me further since my app was and still is up to date. Please let me know if you have any idea how to fix the issue I'll describe below.In the beginning of my travels everything seemed to work fine. After a while different sections of the app (journey details, ticket with QR code,...) started disappearing again and again, I could first help myself by taking screenshots during the times when the app was working. However, for more one week I am not able to access My Pass and My Trip, I can not see my ticket or my journey at all. It looks like I never added a ticket but when trying to add my pass again, it says that "This pass is already on your device". It just seems to be locked or hidden for me in some way. I don't dare uninstal

10285
Tarek Diebäcker
Full steam ahead
3 years ago
Oualid Ayoub
Oualid AyoubRight on track
asked in Eurail & Interrail Passes
Jours non utilisés

Bonjour la communauté, j’ai une question à vous poser concernant le pass Europe, j’ai opté pour un pass 7 jours sauf que je rentre chez moi en avion, est ce que c’est possible d’utiliser les jours restants pour se déplacer dans le pays d’origine (France) pour information j’atterris à Nice et je dois rentrer chez moi à Paris. Merci beaucoup. 

664
Oualid Ayoub
3 years ago
Samantha Gabay
Samantha GabayNew aboard
asked in Eurail & Interrail Passes
Global Pass Usage

Hi all! I am looking to book a post graduate Europe trip with my college roommates and was wondering what it would mean if we booked the 15 or 22 day Global pass? I see that it says we have 15 rides or 22 rides depending on the package we choose, but I was wondering if it means I have to use all the passes in a row? Or is it that I have the 15 rides for a certain amount of time and as long as I use them in that time frame it is one price? Any answers or advice will be helpful!

651
seewulf
Railmaster
3 years ago
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