General

How do I deactivate the pass? How can I get my money back.Haven't been able to use it. I see that the train has seats at E26… once I click on it, the fee becomes E48.. and when I proceed to validate and pay… invariably reads “Sorry, something went wrong. Please try again later or find another connection. This connection will be removed from your cart.” I am so frustrated with EURAIL… waste of money and waste of precious time I want my money back. or a solution that works. Please help.

i am not sure which train to book between cities in Spain. Looking for most efficient and safest 

Dutch residents cannot use the Interrail Benelux Pass to travel in the Netherlands, but what about expats from EU that are living in the Netherlands, does the same limitation applies?

Guten Tag, Ich bin grad ein bisschen verunsichert. Ich habe über Interrail ein Platz im Zug reserviert, in der Rechnung stand jetzt nicht die Hausnumner.Ich hatte die Straße und die Hausnummer getrennt geschrieben.....hoffentlich ist die Nummer auf dem Brief angezeigt und findet den Weg zu mir.Habt ihr da Erfahrung? Ich find einfach kein Weg interrail zu fragen.Danke Gruss Pascal 

Hi experienced travellers,Need an advice. If i am to cut short my country hopping and just stay in switzerland as the last leg of my journey,  Can i use my remaining 4 travel days  (out of 7 in 1 month global pass) in Switzerland? Instead of buying a Swiss Travel Pass (after seeing how much it cost). Suggestion and inputs much appreciated, thanks!

I have to go from Italy to Belgium, I have to take a night train at 10pm and I have to change the train at 8am and again at 10am of the following day, Is considered 2 days of travel or Just One? 

We make a mistake during our plan and we have to receive on train tickets but we can’t.  in fact the web site told us we didn’t will receive the tickets in time.  What can I do.  Pleaaase 😢

Let’s say my pass started last monday and i have a trip planned for saturday…. Could I cancel it and get the travelling day back to use it another day?

The app is incorrectly showing my final destination as looping back to my first location. It is therefore incorrectly showing total distance in statistics is there a way to show the journey as one way rather than round trip?

I sadly had to change travel plans quite abruptly and submitted a refund request for my pass, it was confirmed and stated to be refunded yet I received no confirmation email?

Hola:Hice la compra de un billete interrail hace más de un mes y aun no me ha llegado a mi domicilio a día de hoy. Me gustaría realizar la devolución del billete y el dinero, he intentado contactar con atención al cliente y correos electrónicos, pero me es inútil ya que no tengo ningún tipo de información o solución ante el inconveniente. Gracias. 

Hi, I would like to ask you: if I go by night train at 23:56 I won't use the second travel day. But if the train will have a delay for example 20 minutes, so I go at 00:16 but officially it starts at 23:56. So would it be a problem? Shall I use the second travel day? 

Helloo there! I am wondering if I can travel to two or multiple destinations in the same day during my local interrail pass in France?For example: marseille to nice and coming back (nice to marseille). If someone has an answer please hit me up.Regards,Ghaith

Hello i have a question. Is there a limit for the number of passes you can buy a year? Could I activate a new pass as soon as the active one ends?

We are currently in France (Cannes) after almost 6 weeks of successful planned Eurail  travelling We are now considering spending some down time in Spain. Is it possible to buy seat reservations  in all French stations for Spain. I can purchase through the Eurail app but says needs to be printed  which I can’t do. We want to buy  tickets from Girona to Malaga on 31/7/23. As always any advice is appreciated

Hello everyone, I’m going on a trip with friends during August and we are encountering some issues with the reservation. We are doing a trip from Paris Nord to Amsterdam Centraal and the Interrail app stats that we need a reservation. However, we can’t find any seats neither on the interrail website nor the b-europe one (there’s even 0 train found). Does anyone have an idea how to solve this problem or if we can take the train without reservation (because even with other trains the same day or the day after the reservation is not possible). The second problem we have is that for a trip from Prague to Offenburg. The interrail app stats that a seat reservation is required but on the website it stats that it is not needed. It is a night train, should we do the reservation ?  Thank you very much for your help :)

I have a first class global pass. I use interrail for the first time. When I want to use a nighttrain (euronight or IC) sometimes it seems that there's no first class, so I have to make a reservation for second class. Does anybody know how to handle? I can't find this in information. Thanks. 

I added an outbound journey from my COR to my pass, this was for London to Brussels. when I arrived to get on the eurostar, they said I could not board as I did not reserve a seat. Interrail app did not suggest I needed a reservation for this train time.I have now had to book onto another outbound journey tomorrow, but it will use up 2/2 outbound inbound journeys.What am I to do when I need to return to my COR at the end of my trip?  

I commanded a ticket on April 9 2023 for 7 days within one Month  starting 1st June2023 I used this ticket for 4 Trips between 1. and 9. June and arrived in Nantes La Baule France. There I spent some days with a friend and I did not use my Smartphone because I had no possibilty to charge it and we had no Internet Connection. When I wanted to look at my ticket some days later, I read that it was expired. For continuing my trip to Bordeaux and for my trip back to munich I had to buy new tickets and I got big troubles in the train. I could only show my reservations to the controller but I had no valid ticket on my smartphone.How can I get my money back?

First Time user of Eurail. I will be in Europe for about 15 days holiday as a single traveler, we used the planner on the app to find the 7 train journeys I need to take, and we saved each one as a my trip (I have 10 days over 2 months) but now I look at it, we connected the first My Trip to the pass, even managed to work out how to get a seat reservation, because as per the instructions we read it had a slide switch to connect it to the pass. None of the other 6 my trips seem to have this slide switch??? I haven’t reserved seats yet on the other journeys, is that why there is no slider switch?? I need to take the other 6 journeys during my 15 days in Europe.I can’t understand, there doesn't seem to be any useful instructions. Please help, my next journey is in 3 days. 

Hello! I won the free interrail ticket for Germans to travel to France (for 7 days, valid until the end of this year, was offered by the Government). Now my questions:Can i give/sell this pass to someone else or can i exclusively use it because it contains my name? How much would a comparable interrail ticket cost for 7 days for France? Thank you!

Hi! I’ve been trying to make reservation to Nice from Paris on September 8th but with every option I get an error message saying: Sorry, something went wrong. Please try again later or search for another connection. This connection will be removed from your cart.I don’t know if the tickets are all sold out or is an error from the website, can anybody help me?I got the 7-day 1-month Global pass.

Hi,my son, 19,  booked flights from canada to London for travel after his first year university summer term , which is ending august 19. So he has about 10 days to travel before new semester starts. Should I buy him a Eurail pass for 10 days? Which country should be on his list for a first time young explorer? Will someone here recommend safe hostel websites ?

Hello, someone who can help me to know if I buy the 15-day pass in a month when I buy the pass I have to select the days that I am going to travel and I can activate them as I decide where to go and the days that I will not travel for a stay

I have added the nightjet tickets/journey to our interrail app and passes . We have reservations for a couchette and these are on my obb app. Is there a way to add to the interrail app or not? Thanks!