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OlallaRail rookie

asked in Train connections & reservations

Our reservation from Paris and Barcelona does not appear in the ''reservation overview'' section

Hi there!Last night we booked our seats to travel from Paris to Barcelona in August, but the reservation does not appear in the “Reservation Overview” section of my profile. I read that reservations involving paper tickets, which is the case, may take up to 5 days to be processed. Is this the reason why I can’t see the reservation in my profile, or is it due to a technical problem?Thanks a lot for you advice!Best regards,Olalla

1 year ago

ZendwichRail rookie

asked in Eurail & Interrail Passes

Passes ordered with sign in via Facebook. Can't log in to account

I got Eurail passes, but when i ordered them I signed in through facebook, I didn’t create a Eurail account. Now I am trying to activate those passes but when I try to log into my Eurail account and I press log in through facebook, it just sends me back to the Eurail log in page. What can I do?

5 months ago

Nini Malai AliRight on track

asked in Train connections & reservations

Train from London to Paris fully booked on 16-18 July

Hi. I have bought the mobile pass but sadly i could not reserve a seat from london to paris perhaps the seats are sold out. i checked from 16-18 july all sold out My itinerary is:London-paris 16 july morning, paris- geneva 16 july evening,geneva-bern-interlaken ost-lauterbrunnen 17&18 july, zermatt- amsterdam 19 -20july,brussels 21 july,brussels- london 21 july. If i could not reserve a seat to paris on 16 july, everything else collapse. please kindly help me of alternatives to carry out planned my trip.

1 year ago

JoanneNew aboard

asked in Train connections & reservations

Group reservations - can only pay by creditcard

Hello, I am trying to make multiple group reservations for multiple trips/dates. However I run into a couple problems:I can only pay by credit card, not via bank transfer or invoice. Would this be possible? If I buy the one country pass Italy and I travel to/back home to the Netherlands, does that fall under the one country pass or do I need a global pass? Because of the several destinations and dates, I just want to get into contact with customer service. Can someone help me with this?

1 year ago

Mette Gravesen MadsenRail rookie

asked in Train connections & reservations

Do I write down every single journey? Multiple trains on a day is one travel day?

Hello!I’m planning my trip around Europe and I plan to leave my home country soon. The only thing is that I can’t seem to find an answer to a couple of my questions. I hope you guys can help me!If I have 3 connecting trains on my trip from Aarhus (DK) - Warszawa (PL), (Aarhus - Hamburg, Hamburg - Berlin, Berlin - Warszawa) the same day, will they count as 1 travel day?And how do I write it down in my pass? (I would love to see an example) Do I write every single journey and connecting train or just Aarhus - Warszawa?Do you prefer the mobile pass or the paper pass? (I haven’t bought one yet, but I need to decide soon)How does it work with one in- and outbound day for your home country? Lets say I buy a 7 day 1 month pass - does the two days I travel to and from home count as 2 out of the 7 days?Thank you Tips and tricks are very welcome!

1 year ago

James BurrowsRail rookie

asked in Train connections & reservations

Istanbul to Bucharest. Is it covered and is Bosporus Express running?

Looking to travel from Istanbul to London by train, but having some difficulties with planning. Can someone confirm if the Bosporus Express is definitely running? Also, how does this train work with an Interrail Pass, given that you can’t book in advance online, and can only secure tickets at the ticket office in Hakalli Station. Do you just show the pass at the office, and do you have to pay any extra money? Also, how likely is it that there will be spare places onboard, given that we will only be able to arrive at the station just before the journey.It’s my first time getting an Interrail Pass, and so not quite sure how the system works.

1 year ago

ldemeryRail rookie

asked in Eurail & Interrail Passes

How to deal with Estonian conductors

Does anyone what to do in Estonia, when (“Elron”) conductors who do not recognize - or do not wish to be bothered with - mobile Global passes?In five days, I have ridden Elron trains maybe six times.On my very first ride, the conductor - to her credit - telephoned HQ and asked what to do.TWO conductors have said the Pass “is not good.” Only ONE conductor has recognized the pass and issued the €0.00 receipt (per Elron procedure). I’ve saved these and showing them has helped - sometimes (twice thus far).Yesterday, after showing a previous Elron receipt, the conductor said “let it be” (according to an English-speaking passenger sitting next to me) and walked away.Today, the conductor said that the mobile Pass was “no good,” and said that the previous Elron receipt was “not good” (it shows Tallinn as the destination; I’m going to Paldiski).By (sharp) contrast, I’ve used intercity buses four times, and ticket sellers and drivers were very helpful and courteous.(By the way, I’m no “rookie.”

1 year ago

LeoniJHRail rookie

asked in Eurail & Interrail Passes

Outbound/Inbound rule

Hey everyone,my country of residence is Germany and I want to travel through Spain, France and Austria. I will start in Sevilla and I wanted to take the night train from Paris to Vienna. I will be traveling through Germany, but I won’t get off the train. Will it still count as an Inbound and Outbound trip?Kind regards,Leoni

1 year ago

Caroline DnRight on track

asked in Train connections & reservations

Reservation not possible

Hello Interrail!I wanted to show my parents that Interrail is fun and flexible. Unfortunately we are not able to make a reservation for the eurostar from London to Bruxelles next wednesday. Furthermore I was not able to find the website for reservations for the stena line ferry. So they are about to make a refund of our passes and buy a flight ticket. Is there some way you can help me? I really wanted to show them that trains are better than flights... I would be very grateful if you could give me a fast answer. Greetings,Caroline

1 year ago

Tanja HebbrechtRail rookie

asked in Eurail & Interrail Passes

Interrail Benelux Pass not valid in some of these countries

HiThe day before yesterday I bought a mobile Interrail Benelux Pass because I want to travel from Belgium (my country of residence) to the Netherlands 3x in the upcoming 4 weeks. I'm a Belgian Citizen.I activated my pass like the instructions said (so it has a beginning and end date) but when I wanted to add my journey from Gavere (BE) to Breda (NL) and back, yesterday, I was not able to. The error message said my pass was not available in some of these countries. App = Rail Planner.So I had to buy another expensive ticket.I really don't understand why I can't use my pass.So now my pass is useless and I cannot apply for a refund because it’s activated.I hope there is a solution so it’s not money down the drain.What I want is to travel from Belgium (country where I live) to The Netherlands a couple of times.Thanks for helping my out here and suggesting a good solution.Have a great day,Tanja

1 year ago

Thea CooksRight on track

asked in Eurail & Interrail Passes

What is the return address?

I need to return a pass as the country of residence was printed wrong. The refund procedure on the website worked fine, I received my refund number and now only have to send the ticket, but I now have two different addresses. For days I have not received an answer as to which address I should send the ticket to.There is the return label that came with the tickets, with the address:Eurail. B.V., Int. Business Return Service, I.B.R.S./C.C.R.I. No.7, 3500 ZA Utrecht (NL).However, on the website I was told a different address after the process was completed:Eurail. B.V., Pass refund, P.O. Box 2338, 3500 GH Utrecht (NL) please can anyone help confirm which address is correct? Has anyone sent a pass back in the post before? Your help will be much appreciated!! @Nanja please help

1 year ago

ValentinCNew aboard

asked in Eurail & Interrail Passes

DiscoverEU forum acess

Hello,I had been selected few months ago by the DiscoverEU programme and I am now planning to use my interrail pass. I saw that a forum exists to find a partner (https://discovereucommunity.interrail.eu/) but i am unable to login even if I own a interrail pass from DiscoverEU. When i log on the main interrail website and then go to this site, i got redirected to a page saying that “The DiscoverEU Community is only open to participants of the DiscoverEU programme.” (https://www.interrail.eu/en/interrail-passes/what-is-discovereu/interrail-community).Any solution ?Thank you,Valentin

1 year ago

Bibiana GalbaváNew aboard

asked in Eurail & Interrail Passes

How fast is the pass exchange?

Hi. I really need your help. I bought 5day pass for me and my friend. And later we realized it is not enough and we need a 7day pass. But we are travelling this sunday. And i don´t know what to do. If i should buy a new one and request an exchange or just ask for refund for the old one. How long does it take to exchange the passes? Or how much sure can i be that they will refund my old pass? Please helpppppp!

1 year ago

jenjenRight on track

asked in Eurail & Interrail Passes

HeyamkRail rookie

asked in Eurail & Interrail Passes

Greek island pass delivery speed

Hi everyone, we are trying to purchase the 4 days Greek islands pass, but the only options for the pass is paper and the delivery date is all the way in September and we are traveling in August, any help on how to get it faster?

1 year ago

jolofRight on track

asked in Train connections & reservations

Nightjet / NJ403 fully booked every day

Hi, I want to travel from Amsterdam to Basel with Night Jet 403 / NJ403 starting on the evening of the 17th of July. It however seems at oebb.at that there are no tickets for the sleeper part of the train, only the regular seated IC part of the train.The same seems to be the case for every day around the same week. This makes me wonder: is there something wrong with my search or is this really the case? If it is correct, do you have any feeling if it will likely show up seats closer to departure due to cancellations, or should I look for other alternatives?Thanks,

1 year ago

justin1123Keeps calm and carries on

asked in Eurail & Interrail Passes

2 days inbound / outbound home country - can these be any days

Trying to understand the inbound / outbound rule for travel in your home country. Is this strictly one outbound (leaving) journey and one inbound (return) journey, or is it just two travel days in your home country?For my case, I would like to use a 10 days in 2 months pass to make 2 trips from UK around Europe.On both trips I would fly from UK TO another country and then return using Eurostar to London and make one same day UK connection. Technically this is 2 inbound trips - one in the middle of the pass and one at the end - but just 2 UK travel days, and it meets the requirements of just a single journey!Is this valid or would it have to be used for one departing Eurostar journey and one return journey strictly.

1 year ago

Rishabh BhatejaRail rookie

asked in Train connections & reservations

Help! I haven't receive the seat reservations tickets

Hello,I have ordered my first reservation from Copenhagen to Stockholm (e-ticket) and Oslo to Bergen (paper ticket) on 2nd July through the interrail website.The payment succeeded and I got an order confirmation that stated that i would receive the tickets within 30 minutes. It’s more than 4 days and i still haven’t received any email. Also the tickets are not visible in my account.I have sent a support ticket but they try to reply within 2 days but they haven’t. I am shocked that there is no telephone number available either. Do you have any tips for me how to reach out for help? Thank you in advance, Rish

1 year ago

Radek TučekRight on track

asked in Travelling by train

Seat location

Hello everyone!Is there a way to find out the structure of the train seats, or at the least the structure of the train carriage seats? Or is there a site for this? In some cases (DB, ČD) there’s no problem to choose from the train map and just click on the available seats and you know exactly which seats you’ll be sitting on. But in some other cases (DSB, SJ) I can just see the carriage number and the seat numbers that are there. But I can’t see if it’s in a coupe or if we’re sitting in a row of 3 seats or if we are sitting by the table... Is there some way to find this out? Thank you for your answers!

1 year ago

Carlos AndresNew aboard

asked in Eurail & Interrail Passes

Travel in Spain, from Madrid to Barcelona

I bought the Eurail Global Pass for 15 days, in which I plan to use it one way from Madrid to Barcelona but when I want to make the reservation does not allow me and tells me that I can not do it also indicating that only in the station in Spain, I would like to know if when I arrive physically at the station in Barcelona I can get a discount with my Eurail Global Pass and if not what is the case of the Global Pass in Spain.

1 year ago

SavameRail rookie

asked in Eurail & Interrail Passes

Possible to check free spots for reservations before buying a pass?

Hello train friendsHow can I make sure I'll still be able to make reservations on the following trajects? Brussels- Chambéry on July 22, preferably departure at 8 am Chambéry - Genova on July 23, arrival imperative before 7 pm It seems impossible to check free spots without a pass number, is this indeed the case?Worst case I'll have to buy single tickets. But then my pass is pretty useless, so I really want to find out if I still can book reservations before buying one.Thanks in advance! Savame

1 year ago

Frankie ReyesNew aboard

asked in Eurail & Interrail Passes

How does travel days work and do I need an adult or youth pass?

Just making sure I am understanding the Europass correctly since I am unavailable to speak with an actual Eurorail agent. I am going to Europe in October for a little bit over 2 weeks and wanted to visit 4 major countries including Spain, France, Italy, and Germany. My concern is that traveling between some of these countries the trip would take about anywhere from 10-15 hours, I wanted to make sure that for every time i do travel on train per one destination it would only be accounted for one day. However if a certain trip went past midnight would that count as another day? on top of that I am 27 now however will be turning 28 end of this month should i get the youth or adult pass?

1 year ago

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