Skip to main content

Get ready to travel

To ask all about our Passes, reservations & more

12276 Topics
G
Full steam ahead
GemmaFull steam ahead
asked in Eurail & Interrail Passes
Cancel and refund page problem

Hi! I have been trying to cancel a mobile pass I bought on the 28th March with a PLUS insurance. Every single time I get into the Page, It leads me to 404 Page error. I have tried on different devices with the same result. It is absolutely important and URGENT for me to get the refund.Please, I need HELP

1406
G
Full steam ahead
2 years ago
M
Full steam ahead
menumasterFull steam ahead
asked in Train connections & reservations
Prague to Budapest- conflicting information on whether reservation is required

Hi,I’m trying to book seat reservations on the 9:12 from Prague to Budapest on October 8th.  On the horrid Eurail app it says seat reservations necessary, on the ghastly eurail website it says ticket not available and on OBB it says seat reservation not necessary…..any idea which one is correct, oy!

1253
M
Full steam ahead
2 years ago
Michael Martin
Full steam ahead
Michael MartinFull steam ahead
asked in Eurail & Interrail Passes
No response from online help no emals or help at train station.

I made a mistake the 1st time I used the app to reserve a train ticket. I bought the 2 months with 10 days of travel.  The ticket used 2 days of travel so i deleted that ticket and was only able to delete one of the travel days as the ticket day was the current day.  In the 1st 10 minutes of playing with the application i had permanently lost a day of travel. I have sent multiple emails to the help in the application all I get is the automated response and then later an email asking for my opinion on how well they dealt with the problem. I have yet to be at contacted by a single person I went to the train station ask for help there and was told they couldn't help me because it was a problem with the app if I had a paper ticket they could fix the problem. This is been ongoing now for a month I only have two more weeks of travel. I can only assume that they figure if they ignore me long enough the ticket will expire and they won't have to do anything. The complete lack of support and hel

1547
Michael Martin
Full steam ahead
2 years ago
Joopgij
JoopgijRight on track
asked in Eurail & Interrail Passes
Which ID should I use for activating the Mobile Pass

Normally I use my EU ID for activating my pass, not my passport. But for the new continuous Interrail pass I will visit also maybe some countries outside the EU. Do I need to activate the Pass with my passport or is then also the ID sufficient? Of course I have my passport with me then for border control, but I don’t like to take my passport with me when not necessary.

1005
Joopgij
2 years ago
J
jujufNew aboard
asked in Eurail & Interrail Passes
2 months pass - Can I travel unlimited in Switzerland for 2 months?

Hi there, I am a canadian citizen planning on taking the 2 months Eurail Global Pass. During those 2 months, I’am planning to stay at friends in Swizerland a lot, would I be able to use the Eurail pass unlimited in Switzerland during those 2 months as it will be like my main spot of travelling ?  Thanks a lot,  Justine 

922
J
2 years ago
Caroline Dietzel
Caroline DietzelRail rookie
asked in Train connections & reservations
Interrailing Eastern Europe in July: reserve seats or not

We are a family of 5 interrailing for the first time this summer. Really looking forward to it :-)For some trains it was easy to make a reservation, but there are a few where it is not possible via the app. So I thought lets ask a question to the more experienced interrailers.Do you think we can reserve seats at the station in Berlin on 9 July? The traintrips we have planned are: Berlin - Krakow (12 July), Budapest - Split (19 July), Split - Ljubljana (26 July). Thanks so much for your reply 🙏🏼 

10895
Caroline Dietzel
2 years ago
H
Hen_paNew aboard
posted in Eurail & Interrail Passes
Exchanging passes, but no response from customer service

Hi,I bought a 10-day in 2 months pass in march, but wanted to exchange it for the discounted one month pass earlier in may. I’ve been trying to reach customer service regarding this exchange, but almost three weeks later theres still no reply.Has anyone else made similar requests in the last few weeks and gotten any reply? Or have the interrail staff left office in celebration of all the double bookings during the sale.. 

312
H
2 years ago
A
anniechoywyNew aboard
asked in Train connections & reservations
Railjet included in Eurail pass?

Hello friends. May I ask is railjet covered in my 7 days in 1 month eurail pass? Thank you. xx

12072
A
2 years ago
O
Ophe-RRight on track
asked in Train connections & reservations
Reservation problem mobile pass - can only receive it in paper format and not on my phone.

Hello,I bought a mobile pass. I would like to make my first reservation for Paris - Barcelona. However, when I try to reserve a seat, I have no choice but to receive my ticket in "paper format" which will be sent to my home address at a cost of 9€. I don’t understand why ? I chose the mobile pass to have the tickets directly on my phone...Thanks in advance!  Bonjour, J’ai acheté un pass mobile. Je souhaite faire ma première réservation pour le trajet Paris - Barcelone. Cependant, lorsque j’essaie de réserver un siège, je n’ai pas d’autre choix que de recevoir mon ticket en “format papier” qui sera envoyé à mon domicile au coût de 9€. Je ne comprends pas pourquoi ? Merci d’avance!

1212
O
2 years ago
S
SpezialicedNew aboard
asked in Train connections & reservations
Can`t book reservations Basel - Paris - London more than 6 days before!

Hello everyone,I bought 2 Global Passes (not activated yet).I want to book 2 Reservations (because it is mandatory) for a train from Basel SBB to Paris on 03.06.2022 and also on the same from Paris to London.Also for the way back I need to book these trains in advance.Somehow when I use the “book reservations”-tool on the eurail.com-website I can´t find anytrains. It is just loading forever.What can I do?

804
S
2 years ago
H
HoneymoonEU2022New aboard
asked in Eurail & Interrail Passes
Need help understanding how Eurail works.

We’re getting married in July, and we plan to fly to Paris (from the USA) and then take the train from Paris, to Switzerland (Geneva, Bern, Zurich), then Italy (Pisa and Rome), then to Croatia (Zaghreb), then Greece (Athens).  We plan to stay 3-5 days in each destination, and we have no idea how to go about reserving tickets.  We can’t just use the Eu Pass to ride trains, we need seperate reservations for each train, correct? And how do we secure the night cabins?  Thank you kindly.

872
H
2 years ago
Jan Bergsten
Jan BergstenNew aboard
asked in Train connections & reservations
Digital pass and seat reservation purchased at stations

Can I combine my digital pass with a seat reservation purchased at the railway station? I can't verify myself when trying to book reservation online. Lost my BankID together with my mobile. 

753
Jan Bergsten
2 years ago
A
AdrianoTomasettaNew aboard
asked in Train connections & reservations
Can i use the pass to go to any destinations or i’m only limited with the destinations provided by the site?

Hello, i’ve been reading many times the instruction but i didn’t understood how the destinations works.Can i use the pass to go to any destinations or i’m only limited with the destinations provided by the site?thank you

512
A
2 years ago
S
suejennerRight on track
asked in Eurail & Interrail Passes
New to Interrail, how does the pass work?

I’m looking to travel to CZ this summer by train as its more environmentally friendly.How does the pass work? I buy pass then what?   I have to  plan my journey using rail planner. Do I have to pay for the tickets that the journey needs or everything is covered by pass?Rail planner can show very cheap journeys is that the extra I have to pay ? It could end up being a very expensive trip to buy a global pass for 4 days travel and extra tickets and seat reservations.

13610
S
2 years ago
H
Keeps calm and carries on
HilmarNicoKeeps calm and carries on
asked in Train connections & reservations
All of those dots are stops where you can get off, right?

Dumb question, I know. But I just wanna make sure. All of those dots are stops where you can get off, right? I need to take a train to Köeln from Berlin but I need to take the train that goes to Bonn-Bad and I just wanna make sure that I can actually get off in Köeln haha.  

944
H
Keeps calm and carries on
2 years ago
J
JoeldelaRail rookie
asked in Eurail & Interrail Passes
Last name too long

Hello, I’m trying to purchase the Greek Islands Interrail Pass. The thing is that I have a composed last name and it is too long (18 characters) and I can only write 17. I’ve been reading that the important thing is the last name so, what can I do? 

2693
J
2 years ago
M
manufg96Rail rookie
asked in Eurail & Interrail Passes
Doubts for global pass of 30 days

HI everyone, I am new in this community and I get a global pass for 30 days in promotion of the 50th anniversary of interrail, when I bought the vouchers there was information at the time that indicated that it could be used X days in the first month, and later other X days in the second month, up to a maximum of the first 3 months from the activation of the global pass. My doubt is if this is real, since a few days after acquiring the global pass and disappearing the 50th anniversary promo I have not seen that information again to try to clarify my doubts, that's why I ask the community to confirm if that exists or on the contrary, the 1-month bonus purchased with the 50th anniversary promo can only be used for 1 month from the activation of the same global pass. Thank you.

2103
M
2 years ago
Chaovanon Sophonsakulsuk
Chaovanon SophonsakulsukRail rookie
asked in Eurail & Interrail Passes
I can't activate the passes

I am traveling in less than 30 mins but i cannot activate the pass it said something went wrong i need help immediately i sent it through email already and open error log

883
Chaovanon Sophonsakulsuk
2 years ago
ppuree
Full steam ahead
ppureeFull steam ahead
asked in Eurail & Interrail Passes
Cannot activate pass

Cannot activate my pass. Similar to many others users here.Note thatuse latest version of app already turn on enable error loggin i would to travel on this friday 28 may. order number is eu30635299 and #XC62V1 if too difficult, can i simply activate manually at train station ? see error msg below. Yr kind support is appropriated.   

2893
ppuree
Full steam ahead
2 years ago
Ben Livson
Ben LivsonRail rookie
asked in Eurail & Interrail Passes
5 days in two months mobile pass that shows up as continuous 15 days from activation

I bought a 15 days in two months mobile pass that shows up as continuous 15 days from activation as opposed to two months for use during 15 days.

493
Ben Livson
2 years ago
P
PALRail rookie
asked in Train connections & reservations
Can't book reservation Basel to Milano

Hi, we are interrailing this summer and want to make seat reservations from Basel to Milano and from Milano to Florence. But for the last couple of days this is not possible, we tried the Interrail website, Interrail app and DB website. Any clue / help?

1072
P
2 years ago
vikahoang
vikahoang
asked in Eurail & Interrail Passes
Refund policy during Covid

Hi All,It is my first time travelling with interrail and I am planning to purchase ticket fro me and my fiancé for the travel during this december (2021) Our plan is to arrive from Ukraine to Paris and same day take a TGV to Strasbourg. ( arrival to CDG 12:10, departure from Gare de L'Est 15:00)I noticed that for all TGV you need to reserve in advance, and better to reserve early, however have to reserve no later than 3 hours before departure ( meaning 12:00 )We are a bit worried Since during covid 19 we had many plans that have changed last minute ( the airline did not allow to board, the customs did not allow to enter the country ( happened to us in Turkey when flying to USA). We have checked all travel restrictions, it should be fine, but we never know and always worried until we land. Therefore, I would like to clarify the refund policy, since it is written that i can only refund the pass if it has not been activated, however, in order to make reservation - i do need to activate it

2805
vikahoang
2 years ago
S
SyntaxError1871Right on track
posted in Train connections & reservations
Missing itinerary in Eurail site - 7/30 NJ402 Zurich to Amsterdam missing from search, but 7/30 NJ402 Zurich to Utrecht is reservable?

I am planning on doing my reservations using a 5 day/1 month Eurail pass and one of the legs is to take OBB Nightjet from Zurich to Amsterdam on 7/30. I see NJ402 servicing this route on 7/30 from Zurich to the Netherlands.However I do not see NJ402 Zurich to Amsterdam as an option when searching on Eurail’s site. Checking OBB’s site and Trainline I do see NJ402 Zurich to Amsterdam route as an option, but Eurail’s site only shows NJ402 going from Zurich to Utrecht. Is this a bug in the website? I don’t want to book Zurich to Utrecht; I want Zurich to Amsterdam and clearly NJ402 goes towards Amsterdam Centraal but for some reason the site does not list it as an option.Alternatively is it possible to reserve not on Eurail’s site for train days valid on a Eurail pass? I guess if I can reserve elsewhere and circumvent Eurail’s site that might work but I wanted to reserve all the seats I needed to on Eurail’s site out of convenience.

1665
S
2 years ago
M
MariongRail rookie
asked in Train connections & reservations
Issue with reserving trains - Bug - prices temporarily unavailable

Hello,  I have been trying to book a train for a week now, but there is always this error message “prices temporarily unavailable” and it tells me to come back in a few hours to check the prices. However it’s been a week and I need to be able to book something 

1965
M
2 years ago
Zhongxia Yan
Zhongxia YanRail rookie
asked in Train connections & reservations
Difficulty with the Eurail Eurostar booking process

I bought a Eurail Global Mobile pass recently, I’m having a lot of issues with Eurail's Eurostar booking process.On May 16th, I tried to booked London-Lille Eurostar seat reservations for two people for June 3rd on https://www.eurail.com/en/book-reservations#/. I paid for the ticket and the charges are fully processed (not pending any more) on my credit card. However, I do not see the reservation tickets on my account https://www.eurail.com/en/my-account/reservation-booking-details/my-itinerary, nor have I received any confirmation email. It’s not clear to me whether the ticket was actually booked, and this is putting me in a limbo because if it’s not booked, I would need to book other options (e.g. flights) as soon as possible. I contacted Eurail customer support about a related issue (#163688), and they mentioned “I can see that a pre-reservation was made for London-Lille on 03/06.” However, I still do not see the London-Lille seat reservations on https://www.eurail.com/en/my-account

9214
Zhongxia Yan
2 years ago
Terms and Conditions & Privacy Policy