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12239 Topics
Ben Livson
Ben LivsonRail rookie
asked in Eurail & Interrail Passes
5 days in two months mobile pass that shows up as continuous 15 days from activation

I bought a 15 days in two months mobile pass that shows up as continuous 15 days from activation as opposed to two months for use during 15 days.

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Railmaster
2 years ago
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PALRail rookie
asked in Train connections & reservations
Can't book reservation Basel to Milano

Hi, we are interrailing this summer and want to make seat reservations from Basel to Milano and from Milano to Florence. But for the last couple of days this is not possible, we tried the Interrail website, Interrail app and DB website. Any clue / help?

1072
P
2 years ago
vikahoang
vikahoang
asked in Eurail & Interrail Passes
Refund policy during Covid

Hi All,It is my first time travelling with interrail and I am planning to purchase ticket fro me and my fiancé for the travel during this december (2021) Our plan is to arrive from Ukraine to Paris and same day take a TGV to Strasbourg. ( arrival to CDG 12:10, departure from Gare de L'Est 15:00)I noticed that for all TGV you need to reserve in advance, and better to reserve early, however have to reserve no later than 3 hours before departure ( meaning 12:00 )We are a bit worried Since during covid 19 we had many plans that have changed last minute ( the airline did not allow to board, the customs did not allow to enter the country ( happened to us in Turkey when flying to USA). We have checked all travel restrictions, it should be fine, but we never know and always worried until we land. Therefore, I would like to clarify the refund policy, since it is written that i can only refund the pass if it has not been activated, however, in order to make reservation - i do need to activate it

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Railmaster
2 years ago
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MariongRail rookie
asked in Train connections & reservations
Issue with reserving trains - Bug - prices temporarily unavailable

Hello,  I have been trying to book a train for a week now, but there is always this error message “prices temporarily unavailable” and it tells me to come back in a few hours to check the prices. However it’s been a week and I need to be able to book something 

1955
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Railmaster
2 years ago
Zhongxia Yan
Zhongxia YanRail rookie
asked in Train connections & reservations
Difficulty with the Eurail Eurostar booking process

I bought a Eurail Global Mobile pass recently, I’m having a lot of issues with Eurail's Eurostar booking process.On May 16th, I tried to booked London-Lille Eurostar seat reservations for two people for June 3rd on https://www.eurail.com/en/book-reservations#/. I paid for the ticket and the charges are fully processed (not pending any more) on my credit card. However, I do not see the reservation tickets on my account https://www.eurail.com/en/my-account/reservation-booking-details/my-itinerary, nor have I received any confirmation email. It’s not clear to me whether the ticket was actually booked, and this is putting me in a limbo because if it’s not booked, I would need to book other options (e.g. flights) as soon as possible. I contacted Eurail customer support about a related issue (#163688), and they mentioned “I can see that a pre-reservation was made for London-Lille on 03/06.” However, I still do not see the London-Lille seat reservations on https://www.eurail.com/en/my-account

9134
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Railmaster
2 years ago
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ludiRail rookie
asked in Eurail & Interrail Passes
Paper pass never received

Hello the community,I bought a global pass, paper one. But I never received it. I am trying to contact by e-mail, messenger and twitter interrail but I never had any answer.Does anyone has a solution or a phone number to solve this problem?I plan to go in 10 days.Thank you for your help Ludi 

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Railmaster
2 years ago
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lucialozanomRail rookie
asked in Train connections & reservations
Problem Booking seat reservations online

I just bought a Eurail 15 days in 2 months Pass and was trying to book seat reservations. I will be arriving in Paris on May 31st and my first train is on June 1st from paris to Lyon, which is why I really want to book my reservations online, not in person.I have tried multiple times, and many different routes, but I keep getting the same error message. It says:  “please find an alternate connection, the unavailable leg will be removed from your cart”. This message pops up no matter the route or time I try.I also tried to book through the travel.b.europe website, however, I need a pass cover number for that, and I have a digital pass. I do not want to risk booking the ticket the day of arrival so I don’t know how this can be fixed. The trains I plan to take which need a reservation are the following: Paris Gare de lyon- Lyon Part Dieu: June 1, 2022    12:50-14:36Lyon Part Dieu – Milano Centrale: June 2, 2022  10:38-17:40Milano Centrale- Firenze S.M.N: June 8, 2022 10:10-12:04Bruxelles

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2 years ago
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Full steam ahead
Chris_SFull steam ahead
asked in Eurail & Interrail Passes
Subpage on interrail.eu removed?

Hi, on interrail.eu there was a very helpful subpage (https://www.interrail.eu/de/plan-your-trip/trains-europe) where you could find a lot of information about reservation fees, how to book them and some general tips split up by country. Apparently this subpage has been removed recently? About two weeks ago it was still there but now it is nowhere to be found.  Does anyone know if the removed it completely or if they just moved it to somewhere else?

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Full steam ahead
2 years ago
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PatrickBRail rookie
posted in Train connections & reservations
Domestic Bulgarian night train reservation - can't find discount option on BDZ website

Hi,We are planning on travelling for 1 ½ months in July/August. We would like to take a sleeper car on the night train from Sofia to Burgas. I tried to book the train on the BDZ website, but I can't find the discount option for an interrail pass. Is it true, that we can only book it at an international ticket window in Sofia? If so, will there be enough room in the middle of summer?

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Railmaster
2 years ago
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Pdawson54gmail.comRail rookie
asked in Train connections & reservations
Booking adjoining seats with separate Interrail passes

Can I book seats next to my wife with our separate interrail passes?

362
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2 years ago
B
BywayRight on track
posted in Eurail & Interrail Passes
Pass refunds and accidental travel days

Hi, I’ve escalated some issues with Interrail but I haven’t had a response so I thought I’d try and get some answers here. One of our clients had issues with their mobile pass, their journeys weren’t showing when they had been added  and had some other tech issues which meant they were unable to use the app. We contacted interrail for support on this but because of a lack of response they were forced to buy a paper pass and consequently we want the mobile pass refunding - still no response from interrail regarding this.Another client accidentally activated a pass day, again due to lack of response from interrail he was subsequently fined even. Something we could have avoided if we had had the support we needed. In the last three months we have spent over £20K on interrail passes and would really appreciate some quick assistance.

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2 years ago
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MaiteNew aboard
asked in Eurail & Interrail Passes
Money refund- how long does it take usually?

Hi there,12 days ago, I requested an exchange, but I did not get any respond yet, nor did I get refunded the money. I do not know how to get in contact with the service, so I decided to ask for help here. How long does it usually take till the money for an exchange is paid back? I don't want to look impatient. I just don't know how long it usually takes, so I don't know what time-range to expect before having the money back.Tanks in advance! 

541
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Railmaster
2 years ago
Claudio Weissfeld
Claudio WeissfeldRight on track
asked in Train connections & reservations
Reservations Narbonne - Barcelona

For the last 45 days I'm trying to book reservations for Narbonne - Barcelona on July 30th. But reservations are NEVER available. Now it says that the tickets are sold out, which seems odd, as they were never really available to buy.Is this correct? Or maybe reservations will be available some time later?Any help is welcome. Thanks!  

1973
Claudio Weissfeld
2 years ago
Christopher Arida
Christopher AridaNew aboard
asked in Eurail & Interrail Passes
Interrail vs Eurail- waiting for residency permit card

Hello,I just moved to Netherlands and received my residency permit card. However, I am still not registered at the municipality and I want to buy the Global Pass. Do I buy the Interrail or Eurail pass?Thank you!

751
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Railmaster
2 years ago
S
Simoneee
posted in Eurail & Interrail Passes
Can't get in touch with Customer Support

Hi everyone, I contacted the customer a week ago, but I still don't receive emails from them, I need to know as soon as possible if they can send me the paper pass with the right data.

312
S
2 years ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
asked in Train connections & reservations
Paris-Zurich reservations - is it required?

Just wanted to check again, no reservations are required? It says no on the app but I just like to double check. Thanks. 

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Full steam ahead
2 years ago
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Full steam ahead
YorkieFull steam ahead
posted in Travelling by train
Black Forest Konus travel card

Has anybody experience of the Konus travel card for free regional public transport around the Black Forest?It seems if you are staying at many of the hotels/B&Bs in the Black Forest you get a free travel card for the duration of your stay.https://bw.tourismusnetzwerk.info/wp-content/uploads/2019/05/KONUS-Flyer-PDF-Download_GB.pdfObviously not of value for continuous passes but for those on X days in Y months it could be an excellent added value.Also there is a Bavaria daily ticket allowing unlimited travel (again only on regional trains) over a large area that is 24Euro for one plus 8 euro per extra passenger.https://www.bahn.com/en/offers/regional/regional-day-ticket-for-bavariaAny views welcomed.

7703
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Full steam ahead
2 years ago
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hnaNew aboard
asked in Train connections & reservations
When to book reservations? 1-3 days before using the train enough?

Me and my friend are planning to got on a trip in August. We have read that there are seat reservations required for some trains. We are wondering how early we have to make these. Is it enough to book the reservations 1 - 3 days before using the train or do they need to be booked a month in advance or something like that?Thanks for your help!

662
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Full steam ahead
2 years ago
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tiff808New aboard
asked in Train connections & reservations
How to get an emailed reservation, not a mailed one?

Hi,I am trying to book a ticket two weeks away in Norway, I live in the states. Whenever I try to book I get the message that my tickets would take to long to ship, and I need to provide a European address. When I provide the address off my hotel in Norway, it still gives me the same message. Is it possible to change the option to have my reservations emailed so I can print them myself? I hear of this option, but I cannot seem to locate it. Help! 

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Full steam ahead
2 years ago
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ChailsRail rookie
asked in Train connections & reservations
How to make Seat Reservation for two People, but just one has an Interrail Ticket

Hello,my girlfriend and me want to make a trip to Avignon. I’m using an Interrail ticket, she just needs a ticket back to Hamburg, so she just book one normal ticket via the DB App. (She will travel to France two weeks before me with her parents and their car, thats why she just needs one ticket back)Now for the ICE from Karlsruhe to Hamburg she can choose a Seat and I will book the Seat next to her via the DB App. But how do we do that for the TGV from Avignon to Karlsruhe? We never traveled to France via train, so we have absolutely no idea, how we’re able to book two seats next to each other. There seems to be no Option to choose a seat in the TGV.Hope there is any way to make that work. Thanks for your Help!

4074
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2 years ago
Manya Kellou
Manya KellouNew aboard
posted in Eurail & Interrail Passes
Seat reservations - pass not recognized

The most frustrating we’re site ever.can’t book seats on a specific train, Eurail does not even recognize my Mobile Rail,pass.has anyone been suceesful in booking and paying for seats on this useless website?help!!!!

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Full steam ahead
2 years ago
Bella Kramer
Bella KramerRail rookie
asked in Eurail & Interrail Passes
Pass cover number needed

Hi!I am in panic because I need a cover pass today!. Does anyone know how I can get one? Thanks. Also is there a number I can call to get in touch with interrail?Greetings, Bella

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Full steam ahead
2 years ago
Bella Kramer
Bella KramerRail rookie
asked in Eurail & Interrail Passes
I need a Pass Cover number

 Yes Thank you. I already asked the customer service. I want to book a train from Paris to Aix en Provance on the 26th. There is no train available on the interrail reservation site so I tried it on travel-b- Europe. Then I can go from Paris to Lyon and then from Lyon to Aix en provance. But I need a a Pass cover number.Is there any other way?

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Full steam ahead
2 years ago
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Christian SchramRail rookie
asked in Train connections & reservations
Seat reservations Portugal and Spain. How and where to book them?

Hi guys, I will be travelling with my girlfriend in July and August. We are currently planing our route and will be starting in Santiago de Compostela. We want to visit Vigo, Porto, Lisbon, Faro, Seville, Madrid and Barcelona. On the interrail app it says seat reservations are required for nearly all of them. How and where do I book the seat reservations?

27974
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Full steam ahead
2 years ago
Michael
Full steam ahead
MichaelFull steam ahead
asked in Eurail & Interrail Passes
Inbound Journey with Nighttrain

What date is my inbound journey, when I use the Nighttrain Snalltaget from Malmö to Berlin on July, 2nd (departure in Malmön at 22:10 and arrival in Berlin at 08:58 next day) and I have to change the train in Berlin on July, 3rd, to come to my finally station (Bamberg)? The last station outside of Germany is Kopenhagen on July, 2nd at 23:06. Can I use the inbound journey for July, 3rd (its a 15 days in 2 months paper pass)?

19610
seewulf
Railmaster
2 years ago
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