Solved

Hello everyone, I have a train I’d like to book (Venice to Ljubljana on Saturday 31st July leaving at 0651am), this train is on the interail website but not my app.  a booking isn’t required for this train. However, I don’t understand how you can show up for a train without a booking. As all the stations I’ve been to this far, you need to show/scan a ticket or QR code to access the train platform.  is anyone able to help me with:how can I book this train as it doesn’t have anywhere I can book it on the webpage  how do you show up to a train without a reservation and any form of ticket/QR code?thank you! 

Hi! I plan to buy a eurrail ticket that is for 22 days straight through europe. I have 2 questions:1. are trips in ferry included?2.If i book a travel let's say from Copenhagen to Stockolm and it says in 2 of the connection trains that I need reservation. Do i need to pay the 2 reservations? Do anyone know about this? Thanks in advance!

Hello, my boyfriend and I are going to start an interrail trip through Italy in a couple of days (We both have a mobile pass separate on our smartphones). So we wanted to reservate seats for our first train and did that from two different devices, because there was no option booking it for two people from one device. Now we have the seat reservations, but we aren´t sitting together at all. Is there a way to book it online so that we have neighbour seats in the train?

Hi travelers,Due to a + covid test I need to change my next reservations.Via the interrail app, I found the way to cancel it (but the refund is not 100%). Is there a way to change the day?Thank you!Emilie

Hey guys, hopefully someone can help me. Together with 2 other students we're trying to reserve seats for our trip to Luzern. The seat resevations from FRANKFURT to MULHOUSE are required, but I'm not able to add them to my cart. When I click the 'Zo kun je deze verbinding boeken’ button and fill in the details on bahn.de, this is the result:The current trip is on the 15th of August, leavin Amsterdam at 9:07 AM and arriving in Luzern at 7:05 PM.Can someone please help, we're totally unsure of what to do. Should we wait, arrange a different trip or…? Thanks in regards,Niels

Can't find Option for PLUS Upgrade. Where is this Checkout, where i can chose to upgrade for PLUS?Is it possible after payment ?thanks for help

Hi everybody, I planned my trip and added them to my Global Pass so I already have tickets, but some of my train needs reservation. When I tried to book the first one from Milan to Frankfurt with the Rail Tool I saw available seats but it was impossible to add one to the chart, and it says that "the train has already been added tfor all travelers. Remove it first before making a new selection" (see picture). If I try to book another random train everything works. Did I do something wrong, maybe? Thank you!!  

Do swiss residents need to choose the Eurail or the Interrail pass for travelling? Thanks a lot for your answers :)

Hi Community,due to the pandemic, trains between Norway and Sweden are not operating, at least not on the days I need. Instead, the VY company offers busses between Oslo and Goteborg respectively Karlstad. Is the Interrail pass valid for these busses? The answer is relevant for me, since this decides how much travel days I need. I am grateful for every answer!

Hello together,we got a few general questions regarding the reservation-booking. We used the reservation booking tool from interrail but it shows us following message for bookings in denmark:“No results were found for this connection. Please try again or find an alternative booking method.”. If I click on the alternative booking method, there’s either a callcenter provided or it says I have to book it at the trainstation. Is any trainstation meant or the trainstation in denmark where we want to take the train from? Is the callcenter also working for every country or only for switzerland, because there’s written that its especially for switzerland.  Is it also working if we just book/buy the reservations short time before the departure or do we have the risk that there’s no space left?    We are looking forward hearing from you!Alex & Friends We are travelling from germany to norway.

Hello all,  Well, with some friends we book a trip from paris to Berlin to Prague to Budapest. We have to book seat reservation from Paris to Karlshuhe HBF. But when we look at the price on the rail planner it’s only 13€. And then when we want to book our seat it’s 35€. We don’t understand the difference between this 2 prices.  Then, we have seen we must call the SNCF client service to book our seat without extra fee or extra price. Is it right ? Or can we just get on the train without reservation and take a seat in the train. We are a little bit lostThanks for your help  Bastien 

Hello all,I am having trouble booking a reservation from Munich to Amsterdam. The reservation option keeps giving us error messages and won’t let us book the train. If anyone has suggestion or a fix please let me know, thank you! 

Can I buy a one country Interrail pass for Germany as a paper ticket? I don’t want a mobile ticket. If so, how?

Hi, We were supposed to take a train from Berlin to Amsterdam today but it got delayed so we are going to take the next one which is tomorrow. As it is not the same day, we used a travel day for nothing. Do any of you know what we can do to get our not used travel day back?  thank you. 

I have been trying to make a reservation for the TGV which departs from Paris (Gare du Lyon) to Perpignan. However via the interrail selfservice there is no possibility of making a reservation. I have been trying to make a seat reservation for 2 travellers so it might be because of that. Nevertheless, as I am leaving soon and do not want to risk to make a seat reservation on the station I was hoping that someone could help me. 

Can anyone help? I’ve bought several reservations on the website and they show up. But they do not show up in the app. What do I do?

Hey,as I am using a mobile Pass, I have to add every journey to my ticket in the Rail Planner App. My problem is that I‘ve got a seat reservation for a train that isn‘t listed in the Rail Planner app. Is it okay to add a similar journey? There is one only 5 minutes later that I had saved, but the TGV agent on the telephone could not book that one for me and gave me the alternative one. Or is there any chance to add this journey manually? Thanks in advance!

Hello,My passport is expired but was extended until 2022. Even so I can collect my new passport which I would prefer. By doing that though my information will not match the info I gave to interrail. Can I change the information? I'm leaving in 3 days and interrail haven't responded and I can't call them. I haven't activated my mobile pass yet.

Hello,I am currently planning my trip in the ‘interrail planner app’. The interrail site says that there is an option to take the train from Villach to Zagreb at 12:53 at the 2nd of August, but the app says the option doesn't excist. The Austrian site ÖBB also says that there is a train that leaves at 12:53, so i know it is possible. How can i add this train to ‘my trip’?If i can't add this option, i can't travel because the mobile pass is connected to the trip that i have plannend…Can anyone help me with this?

Hello, I’m travelling from Vienna to Paris. I’m going from Vienna to Frankfurt and from Frankfurt to Paris.My 2 options are the following:1) Vienna - Frankfurt 11:02 - 18:23Frankfurt - Paris 18:56 - 22:522) Vienna - Frankfurt 6:37 - 14:19Frankfurt - Paris 16:56 - 20:47So I prefer option 1 because is more direct and only 33 minutes to change and not having to wake up so early. My question is if any one knows if with corona there are any important delays and maybe that 33 minutes are not enough to change or even to reach the train.

Good evening! This is my current issue: 5 friends of mine and I have booked our Interrail passes within 3 different orders. Now we're having difficulties at booking for our train seats. We've already duplicated the trip in order to join and book altogether but when it comes to the actual booking action (selecting the trains for 6 people ect) it claims to be unavailable. When I book for me and other 3 friends (we've bought our Interrail passes within the same order) it is possible to do that. How can we solve it?

Hi,I bought the one country pass for Italy and have 2 questions - If I made a reservation from Eurail.com, when I get on the train do I just show my pass from the Eurail planner app and the print out ticket of my reservation and am I good to go? Also the reservation ticket I bought had the following text -           “Global Pass: Only for pass holders valid for the whole international requested route. Show           your credentials on board” I have the One country pass, not the global pass.  Should I be worried about the following text on my ticket or should I be fine? Thanks 

I'm trying to get from Schwarzach- St Veit to Ljubljana. The app shows a direct train (EC113). But when I look on the OBB planner for instance I can't find this direct train.  

Hi. I will soon take the night train from Vienna to Amsterdam. Now the Railplanner App says +1 day. What does this mean? That this trip takes 2 travel days?

Hi, I’m trying to book a ticket for tomorrow but the interrail website does not offer the ‘add to cart’ button for my specific train. I checked with trenitalia whether there are still any available seats and there are. I need to book my reservation asap. Anyone any ideas why this is happening?