Ask the community

Can you get a refund for your Eurail pass if you’ve not used it yet or have not activated it yet?

Does the 22-day pass require me to ride the train continuously for 22 days? 

Good afternoon, my husband and I are about to travel to Switzerland in November with the Eurail Pass. It will be 4 nights, three and a half days (including the day of arrival). But I have a lot of doubts because I can't understand the Bernina website, among other things…. We will stay in Zurich. My intention was to take a day trip back to Bern and go to Interlaken and Lauterbrunnen, and on the last day take the Bernina Express to Tirano (with luggage) and continue to Milan. It's viable? Would it be the best alternative? Would it be possible to take another scenic tour besides the Bernina Express? Can I make reservations now? How do I make reservations and pay for seats?! Anyone who can help me, give me tips, I would be super grateful!!!!

What exactly does 7 (or 10) days of use per month mean? Do they mean to use it 10 times? Or  talking about time?

Hello. I’d like to ask how I can book a eurail pass for a person in wheelchair and get a free pass as a companion. Thanks in advance.

I wanted to book a trip for January 2024, but it tells me the dates are not available. Why?

Previously I could add the bucharest - istanbul train to my planner app but now it doesnt show anymore. Do you know if the bucharest - istanbul train is still going daily?

I have inadvertently set up an account (with no transactions so far) that has a wrong email address. It won’t let me edit the address. I assume I need to delete the account and start over. How do I do that?

I have read on this forum that to delete a journey you can long tap the journey you want and a pop-up should come up with the option to delete. I have tried this several times, holding it down for varying lengths of time, but all it does is open the details of the journey. Any thoughts? 

Does a Eurail Global Pass entitle me to use the Hungarian MAV-START train system?

Hello Community,I have a Flexi Pass with five travel days. If I now activated a travel day by adding a train connection, the ticket would be generated. Can I add another train journey in the course of the same day that only arises during the day?Thank you for your answer,Medi

Hi,I have a confussion when planning my trip from Brussel Midi to Paris Nord.in rail planner apps it will show Thalys and i need to reservea a seat. However, when i turn on the ‘No seat reservation’ filter, the apps will propose IC train without seat reservation.i tried to find the IC train schedule in Google Map and other EU train apps and website but could not find any of it. Only can see Thalys schedule  i am worried if i proceed to save the journey in my trip via IC, the schedule might be false and no more seat available for Thalys can be booked on that day.  Please help me. TIA  

We haven't activitated our mobile passes yet and both our details (pass reference etc) are on theRail Planner app, on my phone. We were thinking it may be best to have each person’s pass on their own phone when we activate. Does anyone know if this is possible and if so, how to do it? (Appreciate this can’t be done once the pass is activated, and also that it may be simple to do but don’t want to mess things up.) Advice much appreciated!

Please define “flexipass” and “global pass”.Explain the difference.

What if I have my pass on a smart phone and it stops working on the morning of travel:  crashes, no battery, ….  whatever pros and cons with paper and mobile passes?

First time Interrailer here - so please excuse what may seem like a really dumb question.We are staying in Zuerich for a few days and want to be able to use a spare Interrail day on SBB’s suburban routes in the area. So:a) Can the pass be used on Zuerich’s SBB trams?b) If not, can I use it on SBB trains in the suburbs?If yes, in either case, do I have to find the actual train/tram journey in the timetable and add it manually, every time we use the train? (This seems like a bit of a pain given that trains run every 5 - 10 minutes in places.) Alternatively is it possible to use the SBB app with its really easy swipe on swipe off feature when you get on and off trains. Maybe I’m missing something…?

My paper Eurail pass has been stolen but I still have seat reservations I made while I had the pass. Are they any good without the pass?

Hello and thanks to this community for helping customers !I made some seat reservation for train tickets from Stuttgart for Paris. This reservation is for 15/10/2023I received the tickets from interrail mail.Later I received a mail from SNCF : the departure from Stuttgart was cancelled, due to modernization works on rails. The train now departs from Karlsruhe.I’m sort of okay with this updated option anyway. However, I need to check the updated information for my ticket.The SNCF mail invited me to perform a cancellation or modification of this travel trough their website. However, I am not interested in cancelling the ticket, I simply need to get the updated ticket.Furthermore, the reference for this travel is not recognized on any of their website (neither sncf-connect or dossier.sncf-voyageurs)I am a bit at a loss here :/Please rememeber, I just need to get and check the updated information (date, hour a

We’re affected by the cancellation until November of the Paris-Milan service due to a landslide.  Do we contact SNCF directly for a refund or go through InterRail (or will it happen automatically)?We’ve re-routed via Nice but (while fortunate to have a first class pass) only second class InterRail reservations were available Paris-Nice. As it’s a special trip, it would be nice to go first and first class seats are still available on the SNCF website.  Is there a way of doing this? (My understanding is that under EU law, SNCF have an obligation to re-route as close as possible to the original booking.)

Hola, quiero saber cómo es el tema del presupuesto, cuánto dinero necesito para viajar (ej) en 15 días por varios países? 

Hola, quiero viajar de Barcelona a Paris, Londres, Ámsterdam, Suiza y retornar a Barcelona. Aún no decido el orden, ya que trato de ver cuál sería la mejor organización. Por lo que viendo las rutas no me queda claro si puede ir directo de Barcelona a Paris, o pasa por otras ciudades antes.¿cuánto tardaría ese viaje? Bueno, muchas gracias! 

I got the 19:10 CFR train from Budapest to bucharest supposed to be arrive 11:19 local time. It's now 15:40 and will probably be arriving within the hour. That's a delay of around 5 hours and with no explanation why. We left on time and as we went on progressively became more and more behind schedule.

Hello everyone,I have a few questions regarding some advice people have given here:Why is it unwise to activate travel days or my pass itself in advance, if I can always deactivate it before the day starts?  Why is it unwise to plan your whole trip in advance? AnnaB said in another post “If you travel right now, the only journeys connected to your pass should be those for today and previous days.” But why? Can’t I always remove or add trains to my pass/trip if needed, even if the day is already activated? I don’t really see the disadvantage here. Just for absolute clarification and inner peace: I have a 4-day Flexi-Pass and I also am 100% sure on which days my pass needs to be active. So if I don’t mess up the activation days, is there really anything I can do wrong or have to be careful about?Thank you very much in advance!  :)

Dear Community, I am a senior travelling with Interrail for the first time and have opted for the mobile pass (global pass).  Question: in case I lose my smartphone during the trip/it becomes defective, how can I prove my valid Interrail pass?Thank you for your help,Medi

Is 20 minutes enough time to transfer from an arriving Eurostar train at Brussels Midi to a departing IC train to Liege. The Liege train is the last one of the day at about 23:00 and leaves from platform 11. Since we have the Eurail global pass, can we just board the IC train straightaway?