Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,681 Topics
  • 21,978 Replies

5681 Topics

Tyler C
Tyler CNew aboard
asked in Eurail & Interrail Passes

Getting in contact with Eurail

Does anybody know how to get on the phone with someone at Eurail?  A week before the deadline I requested an extension for my passes that were meant to be used summer 2020, and I haven’t heard back from anyone other than the automated message saying they would try to respond in 4 days.  I’m getting a little worried about the status of my tickets and would like to have someone tell me what’s going to happen.

2
N
Railmaster
2 years ago
A
ainarainkaRail rookie
asked in Eurail & Interrail Passes

Can't add Mobile Pass

I'm planning to start my journey on Sunday, but I have a problem with my mobile pass. I just removed all my mobile's data and reinstalled the Rail Planner app. Now, when I add my pass, it says that the pass was added into another device. But actually, it is still the same device. What should I do?

2
A
2 years ago
Roel van Rijnbach
Roel van RijnbachRight on track
asked in Eurail & Interrail Passes

issue with re-activating the mobile pass on the same phone

hi,  I had my mobile pass succesfully activated on my phone.Later I needed to re-install the rail planner app on the same phone. This was no problem. However when trying to re- activate my mobile pass on the (same) phone I received a message that the pass wasalready activated on another device.  result is that I cannot travel.  please advise 

2
Roel van Rijnbach
2 years ago
Phyllis Sa
Phyllis SaRail rookie
asked in Eurail & Interrail Passes

Global Pass Unlimited ?!

Hi everyone, I need your help.I bought a 2 months unlimited global pass.In the description it says “Travel on as many trains as you like for 2 months straight”.Does that mean that in one day I can also go in two directions for example from city 1 to city 2 and back ? Or go in one direction but get off the train for a stop and hop back on a few hours later?

2
Phyllis Sa
2 years ago
J
Jelmer14New aboard
asked in Eurail & Interrail Passes

Where did the customer service go?

Last year I had to break up my interrail travel after 3 days because of Covid-19. Now I want to exchange the pass for a new one. I have send an email about this to the customer service the 26th of August but still no response. Is there a way to get in contact with someone? I remember from last year that there was the possibility to chat with someone from customer service, but now I can't seem to come past these not very intelligent bots. I really need an answer as I am planning to start my trip the 25th of september.

2
N
Railmaster
2 years ago
Vikas Bhatnagar
Vikas BhatnagarRail rookie
asked in Eurail & Interrail Passes

Are the continuous passes no longer available?

I am in Europe for a week later this year and would like to hop from country to country (and back to Brussels every night) during this time. I was looking for a 5-day or 7-day pass (in a month) but then I read somewhere that the 15-day continuous pass may be cheaper. I have not been able to find it anywhere. Is that discontinued?

2
Vikas Bhatnagar
2 years ago
Iris Dijkstra
Iris DijkstraRail rookie
asked in Eurail & Interrail Passes

Had to reset my phone. My pass was on the phone, now I cannot use my existing pass. Have just used 1 travel day and am currently travelling. Need a new pas number.

Dear all. I am currently travelling on my 10 day travel pass and I had to reset my phone as it was not working any longer. Now I've lost my pass and the application says I cannot upload it again as it has been uploaded on another device (" my phone before the reset "). I still have many travel days left (almost all of them) and have many travel plans. I need to get a new pas number from Interrail as quick as possible...anyone have had experience with this? Interrail is very hard to reach.Thanks for any help!Kind regards Iris

2
Iris Dijkstra
2 years ago
M
matei81Rail rookie
asked in Eurail & Interrail Passes

converting pass

Hello, I have a 4 day pass which I consumed only one day so far. My plans have changed and I would need more days. Would it be possible for me to convert my 4 day pass in a 7 day pass and pay the extra amount difference? ThanksMatei

2
M
2 years ago
Enrique Cifuentes Cassalett
Enrique Cifuentes CassalettNew aboard
asked in Eurail & Interrail Passes

Can I use an Interrail Global pass to travel in Germany as alternative to a Bahncard 100?

HI Everyone, Due to my studies I have to commute from Mannheim to Freiburg quite often in the next months. I had a look at the test version of the Bahncard 100 but its too expensive. My question is if I could techically use the 2-3 months Global pass for commuting between Mannheim and Freiburg? I only plan to do one in-outbound travel to switzerland in december, but for the rest of the time I would just be in Germany. Thank you for your time,Enrique 

2
seewulf
Railmaster
2 years ago
C
cmag0527Right on track
asked in Eurail & Interrail Passes

Change currency on mobile website

I want to pay in CAD or EUR but the website is only in USD when I go to make a reservation on my phone. Can anyone help me with changing the currency from USD? There is the option on desktop version but I do not have a computer accessible as I am travelling, and the desktop view does not display on my phone. 

2
C
2 years ago
W
Full steam ahead
WombleFull steam ahead
asked in Eurail & Interrail Passes

Ocp Slovenia

Hello :)I will make a little trip to slovenia and so I would purchase a OCP for Slovenia. For this pass I have a qustion:Can I use my OCP also for trains to Villach HBF (Austria)? 

2
W
Full steam ahead
2 years ago
서
서원준New aboard
asked in Eurail & Interrail Passes

Can I reserve 1st class seats with a second class Pass?

I'm going to take the second-class seat of the Eurail Pass.Can I make a reservation for a train that I have to take for a long time by upgrading it to the first class?

2
seewulf
Railmaster
2 years ago
A
Amin AbediRail rookie
asked in Eurail & Interrail Passes

Is there any limitation on inbound/outbound journeys to home country with a Eurail Global Pass?

Dear friends, Is there any limitation on inbound/outbound to home country in eurail global pass???Can we change interail to eurail???

2
N
Railmaster
2 years ago
Andre Ausdre
Andre AusdreRail rookie
asked in Eurail & Interrail Passes

wrong travel day

Hello, my Name is Andre and I ordered an Interrail Ticket (4 Traveldays in 1 Month). I started the trip the 28. of September. But in the App it says that the 27. is my first travelday although I didn‘t book a train that day and I didn‘t choose that day as a travel day. At least not by purpose. Now I have only one travel day left but need to travel another day and I don’t know what to do. Can you please help me? I already did a service request but I didn’t receive an answer yet. Pass reference P17LV7Order Number IN30312715Kind regards Andre Krenzel

2
Andre Ausdre
2 years ago
M
MarekNew aboard
asked in Eurail & Interrail Passes

German Rail Pass - Night train Switzerland

hello,we have a question concerning the german rail pass.Is it possible to use it for nighttrains from switzerland (we have a general abonnement for switzerland)?We would like to take the Night train from Zürich to Hamburg. Thanks for any advice

2
R
Railmaster
2 years ago
C
CianoRail rookie
asked in Eurail & Interrail Passes

URGENT: Error adding Traveller's Pass Code (Paper Pass) to Interrail App

A friend and I are currently travelling through Sweden. To reserve seats in Swedish trains (which is required) interrailers must digitally reserve seats through the Interrail app. When attempting to add my paper pass to the mobile app, everything works fine until I have to fill in the Paper Pass' Pass Code. This consistrntly produces an error due to an incorrect / invalid pass code. The error: "Your Pass Code Doesn't Seem right" keeps appearing, altough I am certain that the Pass Code is correct on paper (starting with 'I', 8 digit numbers. After browsing the forums I noticed many people with a similar issue, and it tends to be a technical hiccup on Interrail's side. This is correct right?Both in person at trainstations or SJ's (Swedish Rail) website don't sell seat reservations separately. Due to this I have been stuck in Gothenburg, and it is starting to get costly :( Please help me out ASAP (providing me with a new code?), I would be more than willing to call / email concerning this

2
C
2 years ago
Andrea
AndreaRail rookie
asked in Eurail & Interrail Passes

Interrail day duration

Hi all,I have a question regarding the policies of interrail about the duration of a day of the pass. Since a day of the pass is valid from 00:00 to 23:59 of that day, if i take a train before that the day pass ends but i am arriving after midnight, is this starting another day pass or not?I am going with a concrete example: I Take a train at 23:50 and i arrive at 6:30, is this ticket starting the new day pass?Hope you understoodThanks in advanceAndrea

2
Andrea
2 years ago
Joerg Stein
Full steam ahead
Joerg SteinFull steam ahead
asked in Eurail & Interrail Passes

Inbound journey with a stop. Will I be able to add journeys after I add the first train as part of my inbound journey?

I want to go back from Poland to Germany but are planning to stop for a few hours in Berlin. I couldn't find a way to do this with the travel planner. I'm afraid that after adding the first train the inbound trip would be used cannot be used anymore for the long leg in Germany. Any idea or experience? Or should I just add the whole day as one leg manually? 

2
Joerg Stein
Full steam ahead
2 years ago
C
CeeCee101
asked in Eurail & Interrail Passes

Mobile Pass Not Working, no way to get a ticket!

We arrived in Europe today.  Our first trip is supposed to be tomorrow, august 29.  The mobile app will NOT let us get a ticket by adding a journey! We add the journey but the app will NOT let us get the ticket with the QR code.  We spent 45 minutes at SBB help desk in Zurich train station and the guy could not figure it out either.  Ther is no phone number to call Eurail.  What do we do???  Eurail email says they won’t respond for 7 days.

2
C
2 years ago
P
paula123456789Rail rookie
posted in Eurail & Interrail Passes

Booking not visible

Hey guys i booked an interrail ticket yesterday on the Deutsche Bahn site. i was redirected to the bahn.interrail.eu site. now i changed my mind and want to cancel it (i chose the plus upgrade). Unfortunately, I don't see my booking on either Deutsche Bahn or interrail. Deutsche Bahn can't help me and interrail support is unavailable. (I haven’t activated my pass yet)Can anyone help me here?best wishes Paula

2
P
2 years ago
H
hidde1202New aboard
asked in Eurail & Interrail Passes

Question about future promotions

Maybe a bit cheeky to ask but does anyone know if there are any 10% discount promotions in the pipeline? I have plans to travel but I'm waiting with my purchase for a promotion to save quite a bit on my ticket 😇😇😇

2
R
Railmaster
2 years ago
Patricia
PatriciaNew aboard
asked in Eurail & Interrail Passes

One Country Pass

Hello erveryoneI am interested in using the one-country pass for France. I am from Germany and I found a connection from Mannheim to Paris with a TGV. This belongs to the french train company and is included in the one-country pass for France but I am starting in Germany. Now I am wondering which regulations count? Can I use the one-country pass because I am travelling with a TGV or is it not possible to use it because I am starting in Germany?I would be grateful to get more information about it.Thank you.  

2
seewulf
Railmaster
2 years ago
Monique Lucas
Monique LucasRight on track
asked in Eurail & Interrail Passes

I cannot cancel my inbound/outbound journey. What to do?

The plan was to use my  inbound outbound day today.  Due to strike in germany it's not possible to return to the Netherlands today. I can not cancel this inbound outbound thought i'm not going to use it today. But I do need it an other day, probably tuesday. What can I do best?

2
Monique Lucas
2 years ago
ShawnO
ShawnORail rookie
asked in Eurail & Interrail Passes

customer service email

Hi, I have sent two emails concerning the two passes I purchased, to customer service (orders@eurail.com) more than a week ago and have yet to get a reply...does anyone know if that is the correct email and if not, what the correct address is? Thanks in advance!J

2
ShawnO
2 years ago
Kamila Gromadzka
Kamila GromadzkaRail rookie
asked in Eurail & Interrail Passes

Reservation refund/replacement of German and French part of my journey due to a strike

Hey Guys! I was supposed to start my first day of travel from Berlin to France on Saturday. Because of the strike, I could not start my trip. Deutsche Bahn customer service told me that I can  use the old ones for the german Part of my trip and get new tickets for the route in France at the train station. But at the train station I was refused at the counter. I was told I can only use Deutsche Bahn tickets and in France I have to buy new ones. I can't reach anyone from intrail, only just now that I've found this forum. My outbound trip is blocked, I cannot book a new route from Berlin. In addition, so much time has passed now that I cannot use the global pass as planned... 

2
R
Railmaster
2 years ago
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