Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
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Our interrail account shows that our trip has already started. How can this happen and how can we change to the dates we wish to use?
Vi are planning to travel to Spain on 15.10.2021 til 15.11.2021.We have bought 7 days travel in one month.But our interrail acount shows that our trip has already startet 1.10.2021 and ends 30.10.2021!How can this happen and how can we change to the dates we wish to use?Thank you for your support.The name of our trip is FC Prostata.GreetingsVillo
Curious Designer / Insight in the Interrail App / 'My Pass'
Hiii, 🤗curious Designer here. This might come across weird, but I am currently studying UX Design/ App Design in Germany and we are doing a fictional redesign of the Interrail App. Right now we are doing some research and we are also analysing the app in great detail. But unfortunately a big part in the app is missing, it’s the ‘My Pass’ site on the app. We have no ticket or pass to see what it’s like. If anyone wants to help, you’d do my team and me a great favour if you could send screenshots of what the pass actually looks like and what you can do with it. PLEASE censor your personal information like your ID number, full name etc. We are just interested in how its structured and which main functions and sub-functions this site has. Thanks already, you’d help us out a lot, Greetings from Germany, Hannah 😄
Problem with ID card and passport expired
Hello, my name is Arthur Stephan, I'm french, and I won this year the interrail pass. But I have a problem concerning the authentification of my identity card and passeport. Indeed, both of my ID card and passeport are expired. So I cannot complete my inscription. On the other hand, I have requested few months ago to update my ID card and passeport, but my appointement is after the deadline of the 10th of april.So I come to you to know what should I do, if I have to request a document that proove that I did the request for my ID card and passeport. To justify that I am wiating for them. Thank you for your time and I hope you will understand my issue.
First time interrailer in need of some basic help.
So I just bought the global pass and have started to make my first bookings and need a few step by step instructions to ger me started.So I bought 4 passes for me and my family and intend to put 2 passes on my phone and 2 on my wifes. Firstly, how do I plan the trip on the mobile pass for 4 of us, then move 2 passes to my wifes phone? Can this be done before activating? Once I add trips to the mobile pass is it then activated or not?Also I made my first reservation for a nightjet. This reservation will be towards the end of our trip so does it matter which order it is added to the pass?When making this nightjet booking on the obb site the confirmation said if I take the pdf ticket now it invalidates the cancellation policy and so to get the ticket at the station.I thought that the ticket, when added to the mobile pass would mean that I didn't need paper tickets? Have I got this wrong?Tia
Online order issues on interrail.eu
When buying an Interrail pass on interrail.eu, "Plus" (23 EUR extra) is automatically added on checkout. If you don't want that, you first have to notice it and then unselect it. I'm not sure if it's allowed to add optional extras automatically but regardless of that: it is undesired. Please change that. If you click on "Continue shopping" during checkout and then return to the checkout later, then "Plus" is added back again! This is even less desirable, since you should be able to trust that your order is not changed after you've saved it.Any feedback from Eurail (@Nanja :) appreciated.
Frequent users benefit but infrequent travellers lose money. Yes?
I live in the US, am over 70 years old, and will travel to Europe later this year. I love trains and was thinking of buying a Eurrail pass while still in the US but I recently read in a Lonely Planet travel book that if one doesn’t travel by rail VERY FREQUENTLY, then it’s not worth buying a Eurrail pass. You see, I might stay in some city - say Paris or London - for more than 1 week. If I did that, then I’d lose money if I bought and used a Eurrail pass. Correct?? How often does one have to use the Eurrail pass in order to not lose money? Is using a Eurrail pass every few days best in order to get one’s money worth for the purchase of it?
No way to distinguish between multiple ordered mobile passes
Wenn you buy multiple mobile passes, then you'll receive a confirmation mail with a list like this:Traveller name Pass numberMax Mustermann ABC123Erika Mustermann XYZ789However, wenn you order multiple passes for the same person, and these passes are different, then there doesn't seem to be a way to know which pass number corresponds with which pass.However, I would like to know which pass I'm going to activate. So I propose to add 1 column to this table, with the type of pass. E.g. "Global 5 days within 1 month” or "France 5 days within 1 month”.
Interrail pass fees
Is the extra £19 ‘free cancellation’ when booking an interrail pass necessary? If I didn’t get this could I still use the ticket within 11months of buying it or is that only possible when paying the extra fee. If I OPT for the paper ticket instead does the extra £10 cover a refund (if needed)?
When to activate Pass?
I have purchased a Eurail Global Senior pass. It is good for 4 trips in one month. I have plans for 2 routes at this point:4/29/2022 - Frankfurt to Basel5/9/2022 - Amsterdam to Paris (reservations needed)Should I activate before I get to Frankfurt? Can I make the reservation for second trip before activation?Thanks Pam
I had to set a date on which I wanted to start the trip. Is this date fixed or can it still be changed?
I want to do my first interrail trip with a global pass this summer. As there ist the 10% sale right now, I wanted to buy the '10 days in 2 months' ticket today. But at one point of filling in my data I had to set a date on which I wanted to start the trip. Is this date fixed or can it still be changed?Bc if the tickets aren't on sale, they can be used flexibly within 11 months.I couldn't find any information on this topic, so I did not buy the ticket yet.hope somebody can help :)
Interrail vs buying tickets separate
Hey guys, this year I want to travel through Portugal and Spain. I noticed it would be much cheaper to buy every ticket directly at the railway operations (260€ vs. 100€) 1. Do the train tickets always cost the same in Portugal/Spain in view of the time of purchase and the season?2. When are the tickets available for September? At the moment you can only buy tickets for February. 3. Why should I buy an interrail ticket instead of buying the train tickets separately? Thank you in advance. Regards, Carlos
Terms and conditions of Global Pass
Hi, I am considering buying a global pass 4-days to fulfill my travels. My residencial address is in Berlin.Berlin - Eastern France (day1) Eastern France - Paris region (day2) Paris region - Lyon region (day3) Lyon region - Berlin (day4)Nonetheless the way I understand the terms and conditions of this pass, I mainly can use the pass only in Germany, with the exception of two travels: one out and one back to the country of residence.“Der Interrail Global-Pass berechtigt dich zum Reisen in deinem Wohnsitzland. Du kannst eine Fahrt aus dem Land und eine Fahrt in das Land nutzen. Diese Fahrten können jeweils zu einem beliebigen Zeitpunkt deiner Reise stattfinden”Is this correct? Thanks for giving me some help!Vee
Inbound/outbound - While passing my residence country, but not stopping there, is that an inbound or outbound day?
Hi, I have a question about the inbound and outbound days: I would like to travel, from Germany to Vienna, than to Strasbourg, from Strasbourg to Graz and back to Strasbourg. That makes four travel days, and my residence country would be Germany. The problem is, that I am passing Germany two times (Vienna - Strasbourg and Graz - Strasbourg), and I am gonna start my journey in Germany. While passing my residence country, but not stopping there, is that an inbound or outbound day?
Trying to buy a Senior Global Pass: not possible to choose birth date
HelloI try to by mobile passes promo for senior - we want to travle This summer 12. 7 2022 When my husbond has had his 60 birthday, but it is not possible to choose his birthday 11.7 1962 when I fill out the form. Is it not possible to by the pass before the day you turn 60?Best regards Thora
Edit trip in Railplanner app
I have a question about the Electronic Global Pass. I travelled last month with my global pass.In the Railplanner App you can enter a trip for the pass. The trip will be on the ticket. The ticket inspector will scan the barcode on your ticket and will check if the train you are on has been added to your ticket. Now i have te following situation. I made a trip from Munster (Germany) via Munich to Innsbruck (Austria). I had it in one trip.The problem was with the train from Munster to Munich which ends (because of a delay) in Stuttgart (next stops where cancelled). In Stuttgart i had to take another train. The problem is i couldn’t change the trip (only delete it). And i also couldn’t add another trip from Stuttgart to Munich to my Pass. I don’t know the error but i think it was something like an overlapping trip can not be added.I know deleted de complete trip and added new trips (the previous trains en the new trains).Did i something wrong ? I think it must be possible to change a
Multi-part reservations only letting me reserve one part
I am trying to reserve passes from Marseille to Barcelona which requires a stop in Nimes, France. The Marseille to Nimes train I can get a reservation, but I Cannot get a reservation Nimes to Barcelona. It says seat required so I am nervous to get to Nimes without that second part reserved. Does anyone have good advice or will I have to book a flight? My dates aren’t flexible
Cancellation of trip and reservations
We have booked a trip ( incl. seat reservations) to Italy and would like to change the dates.The trip of the 8 people are on my telephone.Aachen to RoveretoRovereto to RiminiRimini to BariBari to RoveretoRovereto to AachenOnly the last travel will remain.The first one will only change in dateThe 3 other will be replaced by other destinaations.For all trips we have already made and payed seat reservations.Can you help me how to approach this ? I will also go to the trainstation in Maastricht next monday.Thanks in advanceFreek Ramaekers
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