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Eurail & Interrail Passes

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Ann Hall McGuffeyRail rookie

asked in Eurail & Interrail Passes

Pass cover number

I am trying to book seat reservations trains in France. I need pass cover numbers for myself and my husband to do this. How do I get a pass cover number for a digital Eurailpass? The trains are TGV 6074 Nice Ville to Marseilles St Charles and IC 4764 Marseilles St Charles to Toulouse Matabiau on May 6th.

1 year ago

Sebastian Emil SørensenRailly clever

asked in Eurail & Interrail Passes

App update 23.1.1: All journeys disappeared

Hi, All previously entered journeys disappeared after installing update 23.1.11. Is this by design, or is it a bug?

1 year ago

RicojazzKeeps calm and carries on

asked in Eurail & Interrail Passes

Pass disappeared from app

Hello, this is crazy... just as I was boarding a train my pass completely disappeared from the app and there is no way I can recover it. I tried everything. So I'm travelling with no ticket after posting all kinds of money for a 3-month continuous pass. This can't happen. The app is utter garbage. And there's no phone number to call for urgencies like this Anyone can help NOW?

1 year ago

Margaux NoyonRail rookie

asked in Eurail & Interrail Passes

Pass Cover Number for seat reservation (mobile pass)

Hello. I am trying to book a TGV using my EURAIL PASS (mobile). It doesn’t work on the app so I am trying on https://travel.b-europe.com/Eurail-GE/en/booking-tgv but as many other people I am being asked for the PASS COVER NUMBER which I haven’t received because my pass is mobile.How do I get the Pass Cover Number please…. PS: I see there are lots of other thread on this but no answer really….

1 year ago

PaulCam03Right on track

asked in Eurail & Interrail Passes

Pass transfer to new device

I have attempted to contact your customer service six times.I will be contacting PayPal to cancel this service since your team remain unresponsive to my polite and correct requests. I made a purchase and was issued a mobile pass which I installed on my phone.My phone was stolen while I was traveling in an Asian country.I now have a new device. I have filled in forms, sent emails, asked and asked and asked for support to have the old pass cancelled and a new one issued.I have provided all the credentials and many days notice.I need to travel now.I don't want to hear from the "bot". Obviously Zendesk is not assigning my request to anyone... "Two days", "very busy" are now unconvincing excuses.I need Eurail to help me OR cancel my pass and issue a refund.

1 year ago

ChrSchnRail rookie

asked in Eurail & Interrail Passes

interrail italy pass useable from Stuttgart to Milan?

Hi everyone, i would like to travel from Stuttgart to Milan and back. Which Interrail Ticket do I have to take? I’m not sure because the rail planner mentions to book a Interrail Italy Pass with 3 travel days? Is this the right way to do it? thanks in advance for a quick reply. BR

1 year ago

Tcjohnson222Right on track

asked in Eurail & Interrail Passes

Will my mobile global pass have a barcode to use on the gates in the Netherlands?

Will my mobile global pass have a barcode to use on the gates in the Netherlands or do I have to order a ticket?

1 year ago

Viljami LaakkonenRight on track

asked in Eurail & Interrail Passes

Outbound and inbound- when taking inbound trip, I have my outbound still left?

If I start my trip from Luxemburg next weekend and go to Swizerland and come back to Germany. After that I have spent my inbound trip, right? So, do I have outbound still left and its valid normally after that?? So it doesn’t stop working after I have used inbound? Because I thought to have a break after luxemburg and swizerland and come back to germany. And after a few weeks, I wanna continue my interrail. Kind regards, Viljami Laakkonen

1 year ago

Clara FargierNew aboard

posted in Eurail & Interrail Passes

Why can't I use my pass in my home country

Hi, I have 3 journeys left on my pass. and I would like to use them in my country but they explain to me that I cannot travel with them in my country of origin. I don't understand ?Thank you Clara FARGIER

1 year ago

WkellyNew aboard

asked in Eurail & Interrail Passes

Is Interrail QR code accepted on UK trains?

I have booked trains to and from London (to go to and from Paris on the Eurostar) on my inbound/outbound travel days for my global pass this summer. Whilst I have reservations also booked on the Eurostar I am able to add the journey from Bournemouth to and from London on the inbound and outbound journeys. My biggest concern is that the QR code for the Bournemouth to/from London journey isn't recognised by the conductor or at the barriers in Waterloo station. Does anyone have any experience with this?

1 year ago

Ziyue WangRail rookie

asked in Eurail & Interrail Passes

SandineNew aboard

asked in Eurail & Interrail Passes

Removed child pass due to error with birth date, but will need it to make reservations

I bought 5 adults passes one free child pass but would not let me proceed with 3 year old pass as you have to enter the date of birth - it comes up with an error message saying child passes are only available to those 4-11 on the date that the pass starts so I had to remove the 3 year old pass to let me proceed to buy the other 5 - this is very frustrating - we will need to make reservations on some trains that are long/overnight journeys and cant for the 3 year old. Customer Services have not replied even though I marked it urgent as we plan to travel before the end of June

1 year ago

Sunny1987sandhuNew aboard

asked in Eurail & Interrail Passes

Do i have to buy 1st class pass if i am over 28 years

Hello theredo i have to buy 1st class pass if i am over 28 years

1 year ago

SteveKNew aboard

asked in Eurail & Interrail Passes

Bernina Express included?

Does a 4 trip First class Eurail pass include the Bernina Express first class as 1 of my trips?

1 year ago

DSimardRail rookie

asked in Eurail & Interrail Passes

B-Europe without pass Cover #

Is there a way to book with B-Europe (London to Paris) without having to wait to get a pass cover # from Eurail? Or is there a fast way to get the pass cover #? thanks !!

1 year ago

LollyNew aboard

asked in Eurail & Interrail Passes

Unable to find pass cover number through mobile tickets

I need pass cover number to make reservation through b-europe site. But they only tells about how to find pass cover number in you paper tickets.

1 year ago

Suzie McsNew aboard

asked in Eurail & Interrail Passes

Old pass sent back but did not receive new one - covid case

hello, having no news from my file, I send you a message. Indeed, I could not use my pass because of the covid and you had to send me a new one because I sent back the old ones and I have not heard from you. can you help me and tell me where it is? thank you very much and wish you a good day ! I have 2 pass so This is my orders number : IN30196672-1IN30196672-2If it's possible i would like to change the pass for the next year, but maybe in a different month, I dont know immediatlyThanks you very much for your help Suzie Macanas

1 year ago

ValyVavrickaRail rookie

posted in Eurail & Interrail Passes

Starting in Czech and travel in Italy. One Country Pass or Global Pass?

Hello, I would like to ask a question about buying an Interrail pass. I would like to go to Italy from Monday to Thursday and travel around cities in there. I will be starting my trip in Czech Republic and then I won’t go back there by train because I will fly on my way back. So I would like to ask, if it is necessary to buy an INTERRAIL GLOBAL PASS when I will be just starting in Czech and then I will be travelling only in Italy or if I can buy only ONE COUNTRY PASS for Italy. I'm not sure that I won't get into trouble after that if I travel from the Czech Republic, then I'll only be in Italy, but the start is in another country. Thank you. Best Regards Valentýna Vavřičková

1 year ago

Elderly travelling

asked in Eurail & Interrail Passes

Do first class pass holders get access to the private lounges in St Pancras International if you have a Standard Premier ticket booked?

1 year ago

Barbara SpaggiariRight on track

posted in Eurail & Interrail Passes

Do you still receive Mobile Pass Gadgets?

Can I receive gadgets and the paper version of my ticket with the Mobile Pass?

1 year ago

Trini GrezNew aboard

posted in Eurail & Interrail Passes

Should i get an eurail pass or just individual tickets for my trip?

Hi everyone, first of all sorry for my bad english. I am traveling to Europe in August, and I want to go to different countries (England, Scotland, Ireland, France, Italy, Belgium, Germany, and others). In that matter, I want to know if it’s better to purchase an eurail pass, or if it’s more suitable to buy individual tickets each time. I want to visit a lot of cities in each country, and also do long travels (like from England to Scotland). We are 3 adults, one of them with intelectual dissabilities. Thank you so much for your time!!! Please help this chilean in trouble

1 year ago

QuiqueRail rookie

asked in Eurail & Interrail Passes

Pass in another device

When I try to activate my pass on the mobile app, it tells me that it is activated on another device, but I don't remember having activated my pass on another device. What should I do ? I'm leaving in less than a week and I don't know what to do if I buy another one or what.Thanks

1 year ago

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