Eurail & Interrail Passes
Your go-to platform for discussing everything related to our Passes and its additional services
- 5,093 Topics
- 19,418 Replies
I am trying to book seat reservations trains in France. I need pass cover numbers for myself and my husband to do this. How do I get a pass cover number for a digital Eurailpass? The trains are TGV 6074 Nice Ville to Marseilles St Charles and IC 4764 Marseilles St Charles to Toulouse Matabiau on May 6th.
Hello, this is crazy... just as I was boarding a train my pass completely disappeared from the app and there is no way I can recover it. I tried everything. So I'm travelling with no ticket after posting all kinds of money for a 3-month continuous pass. This can't happen. The app is utter garbage. And there's no phone number to call for urgencies like this Anyone can help NOW?
Hello. I am trying to book a TGV using my EURAIL PASS (mobile). It doesn’t work on the app so I am trying on https://travel.b-europe.com/Eurail-GE/en/booking-tgv but as many other people I am being asked for the PASS COVER NUMBER which I haven’t received because my pass is mobile.How do I get the Pass Cover Number please…. PS: I see there are lots of other thread on this but no answer really….
I have attempted to contact your customer service six times.I will be contacting PayPal to cancel this service since your team remain unresponsive to my polite and correct requests. I made a purchase and was issued a mobile pass which I installed on my phone.My phone was stolen while I was traveling in an Asian country.I now have a new device. I have filled in forms, sent emails, asked and asked and asked for support to have the old pass cancelled and a new one issued.I have provided all the credentials and many days notice.I need to travel now.I don't want to hear from the "bot". Obviously Zendesk is not assigning my request to anyone... "Two days", "very busy" are now unconvincing excuses.I need Eurail to help me OR cancel my pass and issue a refund.
Hi everyone, i would like to travel from Stuttgart to Milan and back. Which Interrail Ticket do I have to take? I’m not sure because the rail planner mentions to book a Interrail Italy Pass with 3 travel days? Is this the right way to do it? thanks in advance for a quick reply. BR
If I start my trip from Luxemburg next weekend and go to Swizerland and come back to Germany. After that I have spent my inbound trip, right? So, do I have outbound still left and its valid normally after that?? So it doesn’t stop working after I have used inbound? Because I thought to have a break after luxemburg and swizerland and come back to germany. And after a few weeks, I wanna continue my interrail. Kind regards, Viljami Laakkonen
I have booked trains to and from London (to go to and from Paris on the Eurostar) on my inbound/outbound travel days for my global pass this summer. Whilst I have reservations also booked on the Eurostar I am able to add the journey from Bournemouth to and from London on the inbound and outbound journeys. My biggest concern is that the QR code for the Bournemouth to/from London journey isn't recognised by the conductor or at the barriers in Waterloo station. Does anyone have any experience with this?
Hi community, I need your urgent help!I bought an Interrail pass yesterday and realised you couldn't travel more than twice in the country of residency.I am a Chinese citizen and have a valid passport. I wanted to travel in Sweden but I accidentally put Sweden as the country of residence.Is there a way to exchange the Interrail pass for a Eurail pass?Also, is my passport enough to prove my residency outside Europe?Thank you so much for the answers!
Hi, I have bought my paper copy from a Central Station and I have tried to book a ferry through blue star ferries webpage. They are asking me for the pass cover number. I assume that is the number right below the QR code.When I put this number in the reservation form though I get a message that it is incorrect. Since I bought the ticket two days ago does the number need to be activated somehow?Also, can someone that has used a greek islands pass confirm what number they have put in the form? Thank you,Xen
I bought 5 adults passes one free child pass but would not let me proceed with 3 year old pass as you have to enter the date of birth - it comes up with an error message saying child passes are only available to those 4-11 on the date that the pass starts so I had to remove the 3 year old pass to let me proceed to buy the other 5 - this is very frustrating - we will need to make reservations on some trains that are long/overnight journeys and cant for the 3 year old. Customer Services have not replied even though I marked it urgent as we plan to travel before the end of June
hello, having no news from my file, I send you a message. Indeed, I could not use my pass because of the covid and you had to send me a new one because I sent back the old ones and I have not heard from you. can you help me and tell me where it is? thank you very much and wish you a good day ! I have 2 pass so This is my orders number : IN30196672-1IN30196672-2If it's possible i would like to change the pass for the next year, but maybe in a different month, I dont know immediatlyThanks you very much for your help Suzie Macanas
Hello, I would like to ask a question about buying an Interrail pass. I would like to go to Italy from Monday to Thursday and travel around cities in there. I will be starting my trip in Czech Republic and then I won’t go back there by train because I will fly on my way back. So I would like to ask, if it is necessary to buy an INTERRAIL GLOBAL PASS when I will be just starting in Czech and then I will be travelling only in Italy or if I can buy only ONE COUNTRY PASS for Italy. I'm not sure that I won't get into trouble after that if I travel from the Czech Republic, then I'll only be in Italy, but the start is in another country. Thank you. Best Regards Valentýna Vavřičková
Hi everyone, first of all sorry for my bad english. I am traveling to Europe in August, and I want to go to different countries (England, Scotland, Ireland, France, Italy, Belgium, Germany, and others). In that matter, I want to know if it’s better to purchase an eurail pass, or if it’s more suitable to buy individual tickets each time. I want to visit a lot of cities in each country, and also do long travels (like from England to Scotland). We are 3 adults, one of them with intelectual dissabilities. Thank you so much for your time!!! Please help this chilean in trouble
When I try to activate my pass on the mobile app, it tells me that it is activated on another device, but I don't remember having activated my pass on another device. What should I do ? I'm leaving in less than a week and I don't know what to do if I buy another one or what.Thanks
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