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Eurail & Interrail Passes

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viiiccvRail rookie

asked in Eurail & Interrail Passes

sarahsweeNew aboard

asked in Eurail & Interrail Passes

Wrong Date of Birth Needs changing for travel tomorrow

My littlie boys date or birth is wrong on pass. I have contacted customer services severaltimes but no response. We are travelling tomorrow and not sure what to do?

1 year ago

Cecile ThonarRight on track

asked in Eurail & Interrail Passes

How to: Changing first day of travel while having booked already for another day which required seat reservation

Hello,First time with the pass (with my familiy of 4). I followed the instructions. We wanted to travel on Monday the 8th of August (date I set on the App) and then when looking for time table we realized that one of the trains requires seat reservation (Hamburg-Copenhagen). When trying to do this seat reservation, we found out that all the trains on Monday 8th were fully booked and the only way was to postpone of one day. I now have booked the seats for the following day, with the Eurorail App, but my first day of travel is still set on Monday 8th of August on the App. I really dont know and dont understand how to change this first day of travel (i have a pass with only 4 days of travel for one Month). If I cancel my pass and set again a new date, I am afraid this will mess up with my seat reservations…..Please help me. As you can see below, the app says I have only two days left for traveling (out of 4).

1 year ago

Henri LeroyNew aboard

asked in Eurail & Interrail Passes

Can i cross by my country if i already use my in/out days?

I already use my inbound/outbound days of travel in the begining of my trip (i'm french) but i need to cross by it for a Travel (Lausanne→luxembourg, crossing by Strasbourg) Can i do it ?

1 year ago

Harry58Rail rookie

asked in Eurail & Interrail Passes

Do I have to print out reservations?

I have just booked my first journey for 13/8/22 in southern Italy .The reservation email tells me that I must print it and take a paper copy .This is ok when I am still at home but what about the future journeys I will book when I’m en route and then won’t have access to a printer?

1 year ago

RuiNew aboard

asked in Eurail & Interrail Passes

Outbond / Inbond travel

Hi, I will buy a global pass and live in Portugal.However, to start my journey, I will fly to another country to save some time. Do I have to put my residence country as Portugal and then the 2 travel rule will not apply anymore? Or do I need to put the other country and then I can only do 2 travels in that country? Thanks a lot

1 year ago

Marie PodarilovaNew aboard

asked in Eurail & Interrail Passes

Incorrect year of birth - leaving tomorrow morning

Hello everyone,I am starting my interrail journey tomorrow and I noticed my year of birth in my mobile pass is wrong. I texted customer service via form on the web, thru Facebook and email as well. I claimed it is urgent since I leave on 8th of August 2022, but still with no respond. I am kinda panicking tho.What am I supposed to do? Thank you for your advices. Have a lovely day.

1 year ago

Elisabeth1103New aboard

asked in Eurail & Interrail Passes

Globalpass Ferry. Can I just show the pass on board?

I am planning my first Interrail trip and am currently booking a ferry. There is a 30% discount for Interrailpass users. Condition is that the passport is shown when entering the ferry. Can I just show my Interrail app that has my mobile pass on it or how is that handled?"

1 year ago

J.KempersRail rookie

asked in Eurail & Interrail Passes

How to change passport number on activated pass

Hi everyone,My passport got stolen on one of the journeys and now I want to change my old passport number on my pass to my new passport number, but the pass has already been activated. Can anyone tell me how to change this? I have already contacted support but haven’t heard anything and since I am travelling this monday to the UK I really need to change my pass ID-number to my current number pretty urgently. Anyone have a solution?Many thanks.

1 year ago

Jeff TorresNew aboard

asked in Eurail & Interrail Passes

I was double charged for tickets

I have a ticketing and customer service issue - essentially, I was double charged for tickets. I have been trying to contact Eurail since March (over 20 emails and messages as of today - and all I ever receive are automated responses. This is incredibly poor customer service. I have tried email, Facebook, Facebook messenger, etc, all with the same lack of response. Is there any way I can reach a human being? Thanks!

1 year ago

DavidCrossleyRail rookie

posted in Eurail & Interrail Passes

15 day pass vs day purchases

I have built an itinerary of major destinations for our trip in September. We are trying to use trains predominantly with only 1 car rental for the tail end of our trip. Our itinerary is outlined below and I think it would be best to purchase the 15 day pass as we want flexibility for day trips when in Switzerland and Lake Como. If I bought the tickets individually, it would be be about $350CAD less but I know that there are other benefits to the pass for day trips and other services. Looking for advice on the approach plus a few other questions on what the passes can get for you. Itinerary is here: Hey check my Eurail trip https://www.eurail.com/en/tripplanner-map#adult=1&senior=1&start=2022-09-18&end=2022-10-03&travelDays=7&trip=8xAT01%2C25oHU03%2C2mhAT01%2C4a2CH01%2C4e3CH05%2C1sebIT03%2C3dzIT01 Major train journeys – SummaryVienna to Budapest – September 18 Budapest to Salzburg – September 21st Salzburg to Zurich-Sept 22 Zurich to Davos – Sept 23Davos - pla

1 year ago

Albi FrscNew aboard

asked in Eurail & Interrail Passes

No confirmation email from customer service

Today It's me and my girlfriend First day of travel and she broke her phone. We have two mobile passes, She had Hers on her phone. We have our next train on thursday. We are making a desperate attempt to fix her phone, probabily waisting more Money (even the tech guys said it's not sure It Will be fixable). In the meantime She contacted customer service to ask them to let them upload her pass to my phone. We contacted customer service via facebook, and the bot literally said "Done! You should receive a confirmation email in a moment, then just wait for one of our agents to get back to you.". It's been two hours and we didn't get any confirmation e-mail. Please we are desperate, we don't know what to do. We could lose hundreds of euros and be forced to put to waste a 20 week interrail. What can we do? It's not Fair, we should Just be able to buy a new phone and upload the pass

1 year ago

BJH2019New aboard

asked in Eurail & Interrail Passes

Comibing one country pass with a standard ticket to travel between Thun to Milan

Hi everyone,I have a question about combing one country pass with a standard ticket to travel between two countries (Swiss and Italy). I am planning to travel from Thun to Milan via Brig, and I hold a swiss country pass. I plan to take a EuroCity (EC) direct train from Thun to Milan. Would it be possible to ride this train if I only buy a ticket from Brig to Milan given that my one country pass already covers Thun to Brig? or do I need to change a train at Brig?Thank you

1 year ago

HenkRail rookie

asked in Eurail & Interrail Passes

Why can I not show my ticket on a overnight journey after midnight

On my trip from Budapest to Pula the overnight part goes from Budapest to Divaca. Before midnight the tickets of all travellers in my coupé where checked and approved. After midnight we where checked again and no one of us 3 was able to show the ticket to the inspecteur.Since I have to change trains my trip was already split in 2 parts. I showed my ticket for day 2. It was accepted.Both other travellers were on their way to Ljubljana. They travel with a monthly ticket. They were allowed to travel further.So why were we not able to show the ticket?

1 year ago

Janet Schra

asked in Eurail & Interrail Passes

Can I take over 2 traveldays from someone else?

1 year ago

Yatisha RamdarieNew aboard

asked in Eurail & Interrail Passes

Can you use the Eurail pass from Zurich to mt Titlis and back

Hi can you use the Eurail pass from Zurich to mt Titlis and back

1 year ago

Juli EyinkNew aboard

asked in Eurail & Interrail Passes

Accidentally activated on the wrong date. How do I change it?

I wanted to start my journey and the Pass activation on August 3rd 2022 but accidentally clicked August 4th, how do I change that?

1 year ago

Isabel BohleRight on track

asked in Eurail & Interrail Passes

Can I save multiple journeys for one day without using up multiple travel days?

Hi there,I will travel with the one country mobile pass this week for the first time.I have a question concerning saving multiple journeys for one day. Is it possible for example to plan the journey of a whole Friday, in separate journeys without using up multiple travel days? Will the app be fare to see that if I save a journey for Friday morning, and later in the afternoon on a different journey for that same Friday, it will still fall under one traveling day? Or do I need to plan a whole day in one journey plan?I hope my question is clear and you can help me. Thanks in advance! xIsabel

1 year ago

Martina Dell'aria

asked in Eurail & Interrail Passes

Country of Residence not listed

Perché nel momento in cui vado a scrivere i nomi dei passeggeri non c’è la possibilità di inserire Italia nei passi di provenienza? Non so come fare

1 year ago

Felix BlasterNew aboard

asked in Eurail & Interrail Passes

Pass types and reservations

Hi, one question. I would like a quote to leave Italy and go to Slovakia and back. In the pisos selector select only Italy (departure) and Slovakia (arrival)? Or do I necessarily have to select Austria as well? Because it gives me different costs. I should just visit Slovakia without (possibly) stopping in Austria. Does the use of the ticket refer to within 24 hours of the initial stamp? Because necessarily I would only need the first day out and the day of return about 10 days awayCiao, una domanda. Vorrei un preventivo per partire dall'Italia e andare un Slovacchia e ritorno. Nel selezionatore pisos selezionare solo Italia (partenza) e Slovacchia (arrivo)? O devo necessariamente selezionare anche l Austria? Perché mi da dei costi diversi. Io dovrei solo visitare la Slovacchia senza (possibilmente) fermarmi in Austria.Mentee l'utilizzo del biglietto si riferisce in gionro di 24 ore dal timbro iniziale? Perché necessariamente a me servirebbe solo il primo gionri di andata e il giorno

1 year ago

kwinkkgNew aboard

asked in Eurail & Interrail Passes

Rail Europe pass won't work on Eurail - ''pass number don't match''

I bought Eurail passes, for my family of 5 on Rail Europe. now I am trying to load them into Eurail to make seat reservations and it is saying name and Pass number don’t match, but they are exactly what is on my Eurail account. Can anyone help? I tried to get them through Eurail, originally, but the site kept saying error.

1 year ago

Srah_mlanNew aboard

asked in Eurail & Interrail Passes

First day of trip : activate the global pass

Hello, I bought my global pass 4 days ago and activated it for the 3rd august. I was planning to travel this day but finally I traveled the 4th. My pass sans it remains 2 days travel on 4 ! Although i traveled only 1 ; todayIt says that the 3rd was a travel day but i didnt travel... I don't know how to cancel this ( it was written when i activate that i can change the first date travel but is it too late ? ) I am a little worried because the help center takes time to treat demande and im traveling only this week Thank you for answers !

1 year ago

justin1123Keeps calm and carries on

asked in Eurail & Interrail Passes

Instant delivery of mobile pass?

Is delivery of mobile eurail passes really instant?! Or is there a delay of hours or a day or so while it is processed?I know its probably best to buy in advance etc, but in theory can you buy on the day and activate for same day usage?

1 year ago

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