Eurail & Interrail Passes

I need help badly as I'm travelling soon. I have a Flexi pass giving me four days' travel. I've made all reservations successfully and loaded the first two days' journeys onto the pass. But the next two days simply will not load. They show under My Trips but will not link with the pass. There is one page of the app which is supposed to let you link with a pass but it only allowed paper passes. There are no error messages showing. I've tried messaging and Facebook - no reply. The phone number given in the app is ‘unobtainable', travel time gets ever closer and I'm desperate. Please could someone help thanks.

Hola, mi duda es a la hora de coger trenes sin reserva. Cuando tienes que apuntar la fecha y hora de los trenes en el pase impreso, al lado pone: « From:  To: »Mi duda es si por ejemplo tomo un tren de Milan a Pisa, debo poner simplemente el nombre de la ciudad o el del tren. Por ejemplo: Milano Rogoredo o poner simplemente Milano Mi otra duda es si hago ese trayecto, tengo que hacer dos trasbordos, ¿debo apuntarlos? Es de ir así:Milano Rogoredo - Sestri LevanteSestri Levante - La Spezia CentraleLa Spezia Centrale - Pisa S. RossoreO simplemente poner:Milan - Pisa

The point of my visa is to explore France and the EU with ability to work if I choose so. I am also going to school in France starting in September. I live perminently in France for the next year at least. I should be eligible for the pass but in the terms and conditions it says you can’t use a Visa to buy?How can I buy a pass?  I am Canadian just by the way.

My wife and I bought an interrail pass for our 18 year old son, but my wife activated the pass on her phone. How can we set it up on our son’s phone? He starts his travel very soon (3 days). Any help would be greatly appreciated. And if we do need to contact customer service, what it the best way to do that?Thank you all so much for your help!Denis

Hi, when I click "My Pass" in the Rail Planner app it loads and says: "Something went wrong""We couldn't load your Pass details. Make sure you are online and try again." I am using Wi-Fi. My phone and Rail Planner app are up to date, I reinstalled the app and restarted my phone but still the same issue. I also clicked "Enable error logging". I am in the middle of my travels and am travelling tomorrow. Help.

I created a trip in the app and would like to share it with other travelers so they don’t have to create their own trips, which are the same. Is there a way to share the My Trip that I created?

Hi Community,I am planning to visit UK/Europe and wondering if Eurail global pass covers the travel within UK? My planned journeys are:Preston, UK to London, UKLondon to NewCastle Upon TyneNewCastle to ParisParis to BrusselsBrussels to RotterdamRotterdam to AmsterdamAmsterdam to FrankfurtFrankfurt to NewCastle, UKDoes any of this travel not covered by Eurail Global Pass?Would appreciate the advise.

I take my first train on June 7, if I activate it now, the validation time starts, right?  and you say that I can reserve my trains and buy through the page but, without activating the pass or can it be activated from the day I take my first train? help

Hello, I’ve now been waiting over two weeks for help in customer service, I need my pass cover number and my three travel days that were unused to be added back to my pass. I will require using these as soon as possible to finish my trip. 

Hello, I have just noticed that the date of birth is incorrect on my interrail pass which I just bought and I am about to start travelling in one week. I've already tried to contact with the customer service via chatbot and online submissions however there is no reply …Who else should I contact to correct this?

I cannot activate my mobile pass using my passport number. I need to travel tomorrow.

There are 4 travels going together and we all have our passes activated on our own phones but we want to easily add the same trips and trains. Is there an easy way to do this or do we all need to add the trip/trains individually? 

Hoe kan ik een reisdag, gepland, activeren? in my journey staat niets dan alleen de reisnaam.klik ik hierop, dan zie ik mijn reis, maar NO Journey added.hoe kan ik ik mijn reis  geadded krijgen?

Is the global ticket transferable to another person? I have already bought the ticket but cannot use it and would now give it away to a friend, is that possible?

Hi there,myself and my fiancé are looking to travel in 2024 for our honeymoon, are we able to buy the flash sale tickets just now and save them for then?  hope you can help.

I’ve messaged @Magdalena but can anyone else help please!? 

I urgently need to change my country of residence as it was incorrect when I purchased the Global pass 1 month. I am due to activate my pass on Wednesday 13th June (in a day). I have contacted customer service multiple times with no answer and am getting nervous. Please could this be flagged. 

Hello, I am traveling at the end of September to France, the Netherlands, Denmark, and Sweden. I will spend the most time traveling between several destinations within France, particularly Paris, Reims, and Strasbourg. Does that mean I need to buy a separate pass for France AND another one for multiple travel days between different countries?

hi - it looks like if i havent activated my pass yet then it will be simple to get a refund. but the boioking platform then offers choice of additional refund protection for 23 euros. Do I need to get this extra protection or is an unactivated pass still ok to get full refund? Im worried that i might book my pass and then find that i cant get the seat  reservations i need (espesh for eurostar) -am travelling in october o hoping its long enough away but in cae I wanted to have the back up of a refund..thoughts welcome! thanks! :)

Bonjour cher Interrail,Planifiez un voyage avec toi n est pas facile, voire impissible.Tes horaires sont aleatoires, ne correspondent pkus avec ce que nous avions prevu, heureusement que j avais planifié il y a qualques mois parce que depuis peu tout les horaires ont changé…Nous sommes obligés de nous rendre sur toutes les societes de transport dans les pays ou nous allons…Je voulais savoir, quelqu un lit tout ces posts ?Vous vous rendez compte du bordel que represente votre planificateur ?Vous comptez faire quelquechose ?Reveillez vous.... 

We are going to Europe in September (for 30 days) and will be visiting 8 countries (Amsterdam, Belgium, London England, Paris France, Switzerland, Austria, Italy, and Germany). We plan on 8-10 travel days via train during our trip.  Questions:which train pass is best for us to purchase—Eurostar/global mobile pass or global mobile flex pass? We will be moving around every 2-4 days.  where is the safest/best online site to purchase the train tickets (we want to purchase them now) Will we need a separate train pass going from Belgium to London and London to Paris? If we purchase 1st class tickets, will we actually get seat confirmations or is there another step to the process?

Hi, one question. I would like a quote to leave Italy and go to Slovakia and back. In the pisos selector select only Italy (departure) and Slovakia (arrival)? Or do I necessarily have to select Austria as well? Because it gives me different costs. I should just visit Slovakia without (possibly) stopping in Austria. Does the use of the ticket refer to within 24 hours of the initial stamp? Because necessarily I would only need the first day out and the day of return about 10 days awayCiao, una domanda. Vorrei un preventivo per partire dall'Italia e andare un Slovacchia e ritorno. Nel selezionatore pisos selezionare solo Italia (partenza) e Slovacchia  (arrivo)? O devo necessariamente selezionare anche l Austria? Perché mi da dei costi diversi. Io dovrei solo visitare la Slovacchia senza (possibilmente) fermarmi in Austria.Mentee l'utilizzo del biglietto si riferisce in gionro di 24 ore dal timbro iniziale? Perché necessariamente a me servirebbe solo il primo gionri di and

Hi, in August 2022, my girlfriend and I are going for a 1 month Interrail trip. Our route is in nothern europe starting in Helsinki, over Oulu, Stockholm, Oslo, Göteborg, Kopenhagen, Hamburg, Amsterdam, Strassbourg, Zurich, Munich and Vienna.Now we are thinking about getting the 1st class interrail pass which is about €170 more expensive compared to the 2nd class pass. Does anyone know if it’s worth to get the 1st class ticket on this route?Thanks in advance!

Is delivery of mobile eurail passes really instant?! Or is there a delay of hours or a day or so while it is processed?I know its probably best to buy in advance etc, but in theory can you buy on the day and activate for same day usage?

My group and I were awarded passes and are travelling with a flexy one to Italy soon. We are a group of 5 and each one has added their pass to their device without finishing the activation in the app (just the first step with the code). When booking the reservations for 2 trains online (via the site) I added the group members to my trip and got the rwservations for all of us (I now have the seat reservations ready in PDF) Now however I don't understand how we can get the codes for the other tickets that do not need reservations. Do we all just add the trips to the separate devices and from there get the tickets on each device or do I have to add them all to my app?I added all journeys to my trip both those with and without reservations, but do we all have to do it separately? Does the fact that I linked them with me in the site mean that I also must add them in the app? Or can they add the trips on their apps and then get the tickets for the other trains.I just