Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,667 Topics
  • 21,916 Replies

5667 Topics

Dilly
DillyNew aboard
asked in Eurail & Interrail Passes

Altering your destination during your travel

4 days into my planned trip. My pass states next planned train route as Madrid to Paris.Want to alter to Madrid to Rome. Can this be done as it not a route shown on my passI

2
M
Full steam ahead
1 year ago
K
KeenaNew aboard
asked in Eurail & Interrail Passes

Bought a Pass pre-Covid. Wha tto do to activate that Pass?

I bought a pass pre-covid November 2019, so I was not able to travel, I am now planning to travel and I do not know what to do to activate my pass. I spent a lot of money on this unused pass. I cannot get ahold of anyone at Eurail. I had sent several emails for months and I just get a generic email. The phone number listed on the pass when I received it by mail does not work, Please please help, This cost so much money and I want to use this. Thank you.

1
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Railmaster
1 year ago
M
manmohaninusaNew aboard
asked in Eurail & Interrail Passes

Not able to activate my global pass - ''something went wrong''

HiI have installed Rail Planner App, and added 4 pass number I added some trip which is in future dates but I am not able to activate it.error is “Something went wrong”Please try again, or contact customer service if this keep happening. Regards

1
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Railmaster
1 year ago
Deniz Ali Reyhan
Deniz Ali ReyhanRail rookie
asked in Eurail & Interrail Passes

Can I get discount on tickets already bought or do I need to do an exchange?

Hello I just saw the flash sale for %50 discount. However I already bought a 2 months continuous ticket months ago. Can I still get the discount or exchange my ticket for the discounted one?

7
R
Railmaster
1 year ago
Naomi Jansen
Naomi JansenRail rookie
asked in Eurail & Interrail Passes

Can I travel a lot in one country?

Hi! I have a question. I study in Hungary and I have a residence permit here. But I am a Dutch citizen and have Dutch citizenship. Now I want to buy the interrail pass that's in the flash sale, the continues one. I want to use it to travel from Budapest, to the Netherlands. In the Netherlands I would like to travel from the south to my family in the North, a week later to the east, maybe travel a bit inbetween in the Netherlands, and then from there to Lisbon. However, I wonder if it is possible for me to make several journeys within the Netherlands? Because the website says that it is not allowed in the country you live in, but I don't live there. Thanks in advance!

4
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Railmaster
1 year ago
Claudia Malaguzzi
Claudia MalaguzziRail rookie
asked in Eurail & Interrail Passes

Global pass- can I only travel in one country or in 2,3,4,5, country of the 33 possible?

Hi there. If I’m going to purchase a global pass interrail youth with the 50% promo, I’ll be able to travel in ONLY ONE COUNTRY or I can travel in 2,3,4,5, country of the 33 possible?Thanks

5
R
Railmaster
1 year ago
R
Ross1957Rail rookie
asked in Eurail & Interrail Passes

Where does it show my country of residence on the inter rail pass?

Hi. Where does it show my country of residence on the inter rail pass?

3
R
Railmaster
1 year ago
S
SophieRamaekersNew aboard
asked in Eurail & Interrail Passes

Change pass to another account

My brother and I booked two tickets today. We booked both tickets in his account. Is is possible to change one of the tickets to my account?

1
R
Railmaster
1 year ago
J
jdomingosNew aboard
asked in Eurail & Interrail Passes

What does "6/7 left" means on the app? Does the app inform the number of travel days planned for my Trip?

First Interrail (7 days within 1 month). I’ve build my trip on the app, and I don’t understand what does “Travel days: 6/7 left” at the top means. Also it is possible to know the number of travel days my Trip will take, so I can do a better planning? Thanks.Jorge Domingos 

2
R
Railmaster
1 year ago
M
meridokNew aboard
asked in Eurail & Interrail Passes

Flashsale - bought too many tickets

Hi, I bought a 3month interrail ticket on Saturday evening on my mobile. When booking I saw there’s both a youth and an adult ticket but thought it’s because of some system stuff so didn’t think much about it. Today I realised I basically spend an additional €340 because I didn’t click things correctly. Does anyone know if there’s any way of contacting Interrail directly to figure something out or no chance? :(

1
R
Railmaster
1 year ago
J
JolynelysiaNew aboard
asked in Eurail & Interrail Passes

Unsure about the One country pass travel days

Hello there! It is my first time visiting Europe and I am unsure of how the One country pass works. Would really appreciate if anyone could provide me advice so that I can plan accordingly and buy the right tickets.My itinerary for Italy is as follow:15 August: Travelling from Domodossola to Milano Centrale. Then travel from Milano Centrale to Venezia S. Lucia (considered as 1 travel day) 16 August: Travelling from Venezia S. Lucia to La Spezia (considered as 1 travel day) 18 August: Travelling from La Spezia to Roma Termini (considered as 1 travel day) 19 August: Travelling from Roma Termini to Naples Central station (for a day trip to Pompeii). Then travel from Naples Central station back to Roma Termini (considered as 1 travel day) 20 August: Travelling from Rome Termini to Fiumicino International Airport (considered as 1 travel day) As long as within the day itself, and within 24hours (ending at midnight), I will be able to take unlimited trains with the One country pass? Therefore

2
M
Full steam ahead
1 year ago
Renjie
RenjieNew aboard
asked in Eurail & Interrail Passes

Credit card charged for the Global Pass Promo but the account shows failure

Anyone experiences this problem as well?  My account shows no order.Thx!

1
R
Railmaster
1 year ago
ege
Full steam ahead
egeFull steam ahead
asked in Eurail & Interrail Passes

After activating my pass, do i just show him my interrail pass and reservation pdf?

Hey all, just did a bologna - munichmunich - bologna reservation for 6 euros total through ÖBBAfter getting my reservation on email, I went on Interrail app Went to My Trip Added return to my tripMy question is, is this all I have to do? After activating my pass, do i just show him my interrail pass and reservation pdf? Because on the journey, it still says “seat reservations required” so decided to ask is this all I have to do after booking seats and wondering if there is a guide for this. Thanks in advance

6
ege
Full steam ahead
1 year ago
Karensch
KarenschNew aboard
asked in Eurail & Interrail Passes

Can't change first day of travel

I read the instructions, and help with FAQ to change travel day:  I start in 2 weeks.  I first had first travel day on 15th,  but I can only start the 16th,  and I need all of my travel days at the end of the journey.  I cannot find where to change this date,  on both mobile app and on website.   

2
R
Railmaster
1 year ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
posted in Eurail & Interrail Passes

App says '' no journeys have been added''

Is there any reason why this keeps happening? I have activated the pas because it’s been scanned multiple times throughout my journey but now it says no journeys have been added? This has been done for a couple of my travel days but still says that I have 1 less travel day than I should have?! 

1
R
Railmaster
1 year ago
C
cdbyeRight on track
asked in Eurail & Interrail Passes

Pass cover number for mobile pass

Could you please advise urgently the pass cover number for my mobile pass ?

8
R
Railmaster
1 year ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
asked in Eurail & Interrail Passes

Travel days missing

Why does this say 6/7 travel days used when I should have 5/7 used? Will this affect when I try to use it for my last destination? I’ve still got Ljubljana- Venice then Venice - Rome (although I’ve reserved the seat to Rome so not sure if a travel day is needed then)  

2
R
Railmaster
1 year ago
G
GarryBNew aboard
posted in Eurail & Interrail Passes

Postal address for return of paper pass to obtain refund

Hi,I am trying to find the postal address that I should send my interrail paper pass to when requesting a refund. I live in the UK.I have gone through the process online and received a Return number and told to quote this when returning the pass, but there was no address given as to where to send my pass to!Is it the same address that I would send a completed pass to - ie ‘3503 WB UTRECHT, NETHERLANDS or is it the address in Co Kildare in Ireland where it was sent from or perhaps even the address in Frankfurt! Obviously I want to send it to the correct address but I cannot find this information any where on the interrail website. Please help me, I need to send it back in the next few days. Thank you.Alma

4
R
Railmaster
1 year ago
Rosalie Pomerleau
Rosalie PomerleauRight on track
asked in Eurail & Interrail Passes

Wrong date of birth on my eurail pass

My date of birth is wrong by one day on my mobile pass and I need this to be changed, because I’m going to have to use it in 3 days, so on june 1st. I’ve already contacted the costumer service and it’s been over a week. I’ve resent an email yesterday and no response. I’ve tried to contact eurail on facebook saying it’s urgent, but it keeps making me send an email.

3
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Railmaster
1 year ago
A
Adri_sora_adriNew aboard
asked in Eurail & Interrail Passes

Sharing travel plan - ''Not connected to a mobile Pass''

A friend has shared with me his travel plan but in the application it says "Not connected to a mobile Pass". When I click edit it only lets me select the option "Connect a Pass to this trip" I only have the option "Paper Pass" available.How can i fix this?Thank you.

2
R
Railmaster
1 year ago
Natalia Weilguni
Natalia WeilguniNew aboard
asked in Eurail & Interrail Passes

Add kids to my pass

How can I add kids to my pass?

1
R
Railmaster
1 year ago
Otto van Toorn
Otto van ToornNew aboard
asked in Eurail & Interrail Passes

Pass already activated?

Hi, recently my girlfriend bought two interrail passes for us. I tried to add my pass to my app, but the app says it is already activited on another device. This is not possible however. how can I resolve this?

1
R
Railmaster
1 year ago
Wara Fatima
Wara FatimaRight on track
asked in Eurail & Interrail Passes

Purchasing promo global pass- check out not working

I wanted to purchase the inter rail global pass for 30 days for youth offering in sale price. but when I am doing the check out it's not proceeding

5
seewulf
Railmaster
1 year ago
O
okkiepepernootRight on track
asked in Eurail & Interrail Passes

Journey's appear in a different sequence after transfer of a trip to another device

Both mobile passen are installed on different devices. Using “share as link” works fine and the whole trip is transferred to the other device. However the sequence of journeys is mixed! Do you have to select all journeys for a particular day in order to produce the correct QR code for inspection?

4
O
1 year ago
L
loulou57Right on track
asked in Eurail & Interrail Passes

Quand activer le pass

Hello,  I am going on a trip in 2 months with an interrail pass, and I would like to know if it is possible to activate it now (even if I have already reserved some trains on the interrail site), or if it is absolutely necessary to wait for the day of departure  Thanks in advance !

5
A
Railly clever
1 year ago
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