General

Previously I could add the bucharest - istanbul train to my planner app but now it doesnt show anymore. Do you know if the bucharest - istanbul train is still going daily?

I have inadvertently set up an account (with no transactions so far) that has a wrong email address. It won’t let me edit the address. I assume I need to delete the account and start over. How do I do that?

I have read on this forum that to delete a journey you can long tap the journey you want and a pop-up should come up with the option to delete. I have tried this several times, holding it down for varying lengths of time, but all it does is open the details of the journey. Any thoughts? 

Does a Eurail Global Pass entitle me to use the Hungarian MAV-START train system?

Hello Community,I have a Flexi Pass with five travel days. If I now activated a travel day by adding a train connection, the ticket would be generated. Can I add another train journey in the course of the same day that only arises during the day?Thank you for your answer,Medi

Hi,I have a confussion when planning my trip from Brussel Midi to Paris Nord.in rail planner apps it will show Thalys and i need to reservea a seat. However, when i turn on the ‘No seat reservation’ filter, the apps will propose IC train without seat reservation.i tried to find the IC train schedule in Google Map and other EU train apps and website but could not find any of it. Only can see Thalys schedule  i am worried if i proceed to save the journey in my trip via IC, the schedule might be false and no more seat available for Thalys can be booked on that day.  Please help me. TIA  

We haven't activitated our mobile passes yet and both our details (pass reference etc) are on theRail Planner app, on my phone. We were thinking it may be best to have each person’s pass on their own phone when we activate. Does anyone know if this is possible and if so, how to do it? (Appreciate this can’t be done once the pass is activated, and also that it may be simple to do but don’t want to mess things up.) Advice much appreciated!

Please define “flexipass” and “global pass”.Explain the difference.

What if I have my pass on a smart phone and it stops working on the morning of travel:  crashes, no battery, ….  whatever pros and cons with paper and mobile passes?

First time Interrailer here - so please excuse what may seem like a really dumb question.We are staying in Zuerich for a few days and want to be able to use a spare Interrail day on SBB’s suburban routes in the area. So:a) Can the pass be used on Zuerich’s SBB trams?b) If not, can I use it on SBB trains in the suburbs?If yes, in either case, do I have to find the actual train/tram journey in the timetable and add it manually, every time we use the train? (This seems like a bit of a pain given that trains run every 5 - 10 minutes in places.) Alternatively is it possible to use the SBB app with its really easy swipe on swipe off feature when you get on and off trains. Maybe I’m missing something…?

My paper Eurail pass has been stolen but I still have seat reservations I made while I had the pass. Are they any good without the pass?

Hello and thanks to this community for helping customers !I made some seat reservation for train tickets from Stuttgart for Paris. This reservation is for 15/10/2023I received the tickets from interrail mail.Later I received a mail from SNCF : the departure from Stuttgart was cancelled, due to modernization works on rails. The train now departs from Karlsruhe.I’m sort of okay with this updated option anyway. However, I need to check the updated information for my ticket.The SNCF mail invited me to perform a cancellation or modification of this travel trough their website. However, I am not interested in cancelling the ticket, I simply need to get the updated ticket.Furthermore, the reference for this travel is not recognized on any of their website (neither sncf-connect or dossier.sncf-voyageurs)I am a bit at a loss here :/Please rememeber, I just need to get and check the updated information (date, hour a

We’re affected by the cancellation until November of the Paris-Milan service due to a landslide.  Do we contact SNCF directly for a refund or go through InterRail (or will it happen automatically)?We’ve re-routed via Nice but (while fortunate to have a first class pass) only second class InterRail reservations were available Paris-Nice. As it’s a special trip, it would be nice to go first and first class seats are still available on the SNCF website.  Is there a way of doing this? (My understanding is that under EU law, SNCF have an obligation to re-route as close as possible to the original booking.)

Hola, quiero saber cómo es el tema del presupuesto, cuánto dinero necesito para viajar (ej) en 15 días por varios países? 

Hola, quiero viajar de Barcelona a Paris, Londres, Ámsterdam, Suiza y retornar a Barcelona. Aún no decido el orden, ya que trato de ver cuál sería la mejor organización. Por lo que viendo las rutas no me queda claro si puede ir directo de Barcelona a Paris, o pasa por otras ciudades antes.¿cuánto tardaría ese viaje? Bueno, muchas gracias! 

I got the 19:10 CFR train from Budapest to bucharest supposed to be arrive 11:19 local time. It's now 15:40 and will probably be arriving within the hour. That's a delay of around 5 hours and with no explanation why. We left on time and as we went on progressively became more and more behind schedule.

Hello everyone,I have a few questions regarding some advice people have given here:Why is it unwise to activate travel days or my pass itself in advance, if I can always deactivate it before the day starts?  Why is it unwise to plan your whole trip in advance? AnnaB said in another post “If you travel right now, the only journeys connected to your pass should be those for today and previous days.” But why? Can’t I always remove or add trains to my pass/trip if needed, even if the day is already activated? I don’t really see the disadvantage here. Just for absolute clarification and inner peace: I have a 4-day Flexi-Pass and I also am 100% sure on which days my pass needs to be active. So if I don’t mess up the activation days, is there really anything I can do wrong or have to be careful about?Thank you very much in advance!  :)

Dear Community, I am a senior travelling with Interrail for the first time and have opted for the mobile pass (global pass).  Question: in case I lose my smartphone during the trip/it becomes defective, how can I prove my valid Interrail pass?Thank you for your help,Medi

Is 20 minutes enough time to transfer from an arriving Eurostar train at Brussels Midi to a departing IC train to Liege. The Liege train is the last one of the day at about 23:00 and leaves from platform 11. Since we have the Eurail global pass, can we just board the IC train straightaway?

On holiday from 21st to 29th October 2023 inclusive. Travelling from Portsmouth (UK) and want to travel to the four Nordic capitals (Oslo, Stockholm, Copenhagen and Helsinki) if possible.Not worried about reservation costs and will be travelling 1st class.Can anyone suggest best route, maybe Eurostar to Paris or Brussels and then onward from there?

I had a reservation for an INOUI from Paris to Barcelona and it arrived 82 minutes late.Is there a way to get a refund?The reservation was made via the Interrail provider.Thanks in advance!

We want to give a special shoutout to @MartijnV @soveas @Lorenzo.f15 @CatyRoss @polyman & @JonK  for joining our internal online lunch and learn series. Our team really enjoyed learning about your experiences and how we can improve our app, website, and Pass.Some of the session's highlights included learning about @CatyRoss’s passion for making rail maps. They're really cool! Switzerland is her favorite destination to Euraill/Interrail and you can check out her map, here. Another highlight was learning about the deep dive rai

We reserved a ticket and a seat on Eurostar train from London to Brussels on 22 September at 19:34. We would like to take an earlier train that day but it looks like all the earlier have either no tickets or seats. What are the chances of being able to buy a ticket and seat on an earlier Eurostar train by simply showing up early at the st pancras train station and talking to a Eurostar ticket agent?  We would use the Eurail global pass to buy the ticket.

Hi everyone! I am considering buying a 4-day Greek Island Pass for myself and my sister, but before purchasing, I would like to clarify an issue that seems to have popped up for many others. Is it or is it no longer required to book domestic ferries in chronological order? I’m seeing some conflicting information (both saying yes and no) on the forum, and wanted to see if I can clarify this.The reason I am wondering is because I would like to start by booking a 5-day stay in Naxos during September (i.e. a return ticket) via the Hellenic Seaways website. From Naxos, I would like to make the most out of my pass and use it one day to go to Paros, and maybe to another island nearby (bringing me to 4 days in total of travelling domestically). However, I do not want to risk that by booking the return ticket online, I cannot use the pass at all during the days in between going to Naxos and leaving Naxos. We would be leaving Greece immediately after our return from Naxos

The French national railways has announced that rail traffic between Modane and St-Michel-Valloire will be disrupted for the coming weeks due to a landslide that was reported in the French Alps on 27th August. This would impact train journeys on the route between Paris – Turin – Milan. Read more about it on the SNCF website. If you were planning to travel on the impacted route, we recommend using an alternative route via Zurich. Please note that the route from Paris – Zurich – Milan is currently facing a delay due to the closure of the Gotthard Tunnel in Switzerland (check post below for more information). Please make sure to check the SBB timetable shortly before departure of your planned journeys for up-to-date information. Additionally, due to weather conditions, multiple railway lines in the Alps are currently disrupted in Austria