- - Knowledge base
Groups
Help Center

Community
Get ready to travel

Get ready to travel

To ask all about our Passes, reservations & more

12286 Topics

nmh002Rail rookie

asked in Eurail & Interrail Passes

Won´t be home when my paper pass will arrive, I´m afraid it will be sent back!

Hi, my Interrail Pass should arrive before july 23, but I´m on vacation and will be back a little later than that. Interrail sent me an E-mail that said someone has to be home to sign, so now I am afraid that my ticket will be sent back to the sender if I am not home.Does someone know if the pass is going to a near postale station when I am not home, so that I can pick it up?And if so, can only I pick it up (and need to show my identity card) or can I send someone to get it for me while I am not home yet?It´s stressing me out and nobody from interrail is replying to my mails!

676

2 years ago

shaynazzRail rookie

asked in Train connections & reservations

Train Reservations advice for my route. Required and how to book?

Hello,I am looking for the easiest/cheapest way to book train reservations on the following routes:Paris to LyonLyon to NiceNice to Riomaggiore - do I need a reservation for this route?Riomaggiore to Florence - do i need a reservation for this route?Florence to RomeRome to Venice Vienna to Prague - reservation needed?Prague to Dresden - reservation needed?Dresden to Berlin - reservation needed?Berlin to Cologne - reservation needed?Cologne to Amsterdam - reservation needed?Amsterdam to Paris I am mostly struggling with figuring out what websites to book the reservation for France domestic travel. Some opinions on my other routes would be greatly appreciated.

1183

2 years ago

Nadine GarlandNew aboard

asked in Eurail & Interrail Passes

Can I start my journey in the UK with the pass?

So much to read, not sure if UK is included in Global pass as a starting point or do I need a separate ticket into Europe first.

693

2 years ago

AngeloRailmaster

posted in Train connections & reservations

Strike in Italy - local trains

On Sunday 10.07.2022 there is a strike of local trains in Italy (Regionale, Regionale Veloce and Regio Express)Trenord in Lombardy region (Milan) (trains to Arona Air Show will run regularly) Trenitalia TPER in Emilia Romagna (Bologna) and this trains will run with an replacement bus instead. Trenitalia Tuscany (Firenze)Long distance trains like Frecciarossa or IC will run regularly.Check Trenitalia App if trains will run or the website viaggiatreno.it on Sunday before traveling. Last time a few weeks ago in this 3 regions, almost all trains got cancelled due to strikes.

35245

2 years ago

WouterNew aboard

asked in Train connections & reservations

Booking seats via interrail.eu - when I put the country, the button ''continue to traveller details is greyed out

I want to book a seat reservation for me and 4 others from Munich to Zagreb for an Euro Night train that leaves in 8 days (currently friday, train departs next saturday). However when I go to the interrail website and try to put in all the shipping and billing details the site does not let me continue.Whilst in the menu of the order details, as soon as I put in the country the button of “continue to traveller details” goes from bright yellow to an unclickable grey filtered button. Is this because it is too close to the departure date? Or does anyone know if there is a different reason?Shipping adress in MunichBilling adress in the Netherlands(Selecting the people that I go with is not an issue)

593

2 years ago

shaynazzRail rookie

asked in Train connections & reservations

When we reserve seats, would we be able to reserve seats next to each other if we bought tickets separately?

Hi all!My boyfriend and I will be travelling europe in the fall. We are trying to understand how the passes/reservations work. When we reserve seats, would we be able to reserve seats next to each other if we bought tickets separately or is it randomized/pick a seat when you get to the train? Or if we buy the passes together, when we reserve, since we bought together would it automatically assign us seats together/choose seats next to each other ? Or is it also just pick a seat when you get to the train? Any info on how this works and if there’s a benefit to booking passes together or each separately!!!thanks a million

1971

2 years ago

Adena AstrowskyRight on track

asked in Train connections & reservations

Seat Reservations - each day is sold out. What are my options?

I bought a 4-day travel pass for my son and I. For each day of travel, it appears ALL trains are sold out. How is this possible and what are my options? Traveling between London, Paris, Amsterdam, and Edinburgh. Some people have said that although the website says seats are sold out, once I get to the train station, I should be able to book the seats. Is that true? Or should I be looking for alternative ways to travel between the countries?

569321

2 years ago

James BurrowsRail rookie

asked in Train connections & reservations

Bucharest Vienna Train reservations- best done through Austrian website?

Is booking the Bucharest Vienna train with an Interrail Pass best done through the Austrian train website? If so, how much extra is it per person to reserve a berth with 2/3 beds?thanks

671

2 years ago

James BurrowsRail rookie

asked in Travelling by train

Reserving Istanbul Bucharest Train

I understand one can only reserve the Bosphorus Express at Istanbul’s two train stations. Even if we can only arrive to the station on the day, is it almost certain that there will be places for us. And are all tickets sold on this train for beds (we want to make sure any night trains we go on have beds to sleep in instead of just sitting) How many people are usually in each cabin?

1641

2 years ago

ThomasartruRail rookie

asked in Eurail & Interrail Passes

I have a continuous pass but no more travel day

Hello I bought a continuous pass for two months but the app tell me that I don't have travel days left. My pass already began but I can't use it!Thomas

926

2 years ago

kb70Right on track

asked in Train connections & reservations

Paper Ticket reservations Praque to Katowice won't arrive on time. How else to buy?

I’m looking to book 5 x reservations for Prague to Katowice on 31 July and then 5 x reservations for Krakow Glowny to Vienna overnight departing 2 Aug. It needs paper reservations & says they won’t arrive on time. (Website said allow 6 days & this is 5 weeks away so I’m a little confused!). I’m worried about waiting until I get to Prague to buy them in case there are no seats left. How else can I buy them please? I’m currently in England and travelling to Prague via Belgium and Germany.Thank you!Karen

2146

2 years ago

Daniela MereneanuRail rookie

asked in Eurail & Interrail Passes

I've put first travel day by mistake. How to cancel it?

I”ve put today 8 july as the first travel day by mistake because i didn’t know how it worked yet but i want to start travelling later. Can i please somehow cancel it?

1125

2 years ago

JqqlsFull steam ahead

asked in Eurail & Interrail Passes

Second Passes Purchased ~ Adding *to* APP?

So I discovered you can buy a second pass… done so… but they come with instructions to download the RAIL PLANNER APP, which, obviously, I already have. Can’t seem to find anywhere on the APP to add another pass. Any ideas?

642

2 years ago

Walter.PollaccRight on track

asked in Eurail & Interrail Passes

Did not receive the passes

Hi everyone, the courier did not give me the passes I ordered. Do you know how to contact Interail not by email since they don't answer ???

688

2 years ago

Ella PhamRail rookie

posted in Travelling by train

train network

I see I don’t have a lot of choices to go through Paris by train when using the global pass. I live in Swiss and I am going to spend a week in France. My question is which train is allowed me to get in? I don’t really know the train network in France.Thank you

784

2 years ago

Tom300New aboard

asked in Train connections & reservations

Reservation Vienna to Budapest - ''not available'' when going through payment

Hello, I deciced to move from Vienna to Budapest on a train which does not require reservation. On the website the route seemed to be included in the pass, however I wanted to book a seat but when I tried to pay a message said that the route is not available. Does it mean that I cannot take the train or simply I cannot book a seat?

642

2 years ago

Lucy BlythRight on track

asked in Train connections & reservations

Can only book posted reservation to Craiove but its too late. What can we do?

Hi there, we’re trying to book the night train to Craiova on the Thursday, the direct train, but it says only paper tickets are available. When we go to order paper tickets it says they won’t be posted in time. What can we do? thanks!

614

2 years ago

OlivierRail rookie

asked in Eurail & Interrail Passes

Exchanging mobile pass due to wrong passport information and wrong class

I really need help exchanging my mobile Eurail pass. I imputed the wrong passport information and purchased the wrong class. I trying visited the help desk but they turned me away because they only help paper passes. And I’ve tried contacting customer support but I haven’t heard back from them. I’m unsure what to do now.

585

2 years ago

Nacho CagiaoRail rookie

asked in Train connections & reservations

Adding trip manually. Do I still have to make a reservation?

Hello, I have added a trip manually from Ljubliana (Slovenia) to Zagreb (Croatia) by bus, since it was all booked in the app. I do not know if I have to make a reservation or not on this bus.

937

2 years ago

27liseNew aboard

asked in Train connections & reservations

App says '+1 days', even with no transfers

Hi! A friend and I are planning to travel to Italy this summer, but are having some confusion about the night trains. We want to take some trains at night, but the app says ‘+1 day’ for these trips. Does that mean that it takes 2 days off your pass? Because I read somewhere that that's not supposed to be the case as long as you board the last train before 00:00. For example, we want to take a trip that has one train fron 22:00 to 23:30, and then one from 23:45 to 7:00, but the app says ‘+1 day’, so we are confused about what that means. Can anyone tell us?

3431

2 years ago

ErnstRail rookie

asked in Eurail & Interrail Passes

Disappearing departure and destination stations in the app

I just installed and activated railplanner, but my ‘from’ station disappears as soon as I enter my ‘to’ station. So it is not possible to enter both the departure and arrival stations at the same time, rendering the app useless for planning and traveling. Android 10 on Motorola Moto 8 Plus. The app was downloaded from the Android Playstore an hour ago, so I assume it is the latest version. Any ideas anybody? The trip I was trying to plan is from Antwerp to Lille.Hope to travel, so there is some urgency. Thanks.

615

2 years ago

IseethRail rookie

asked in Train connections & reservations

Traghetti Grecia

Buonasera, ho un pass interrail per le isole greche ma non riesco a prenotare i posti sui traghetti per le isole, ho scritto agli indirizzi mail indicati nelle informazioni, Attica group ma non risponde nessuno e al call center non capisco nulla perché la registrazione è in greco, qualcuno sa aiutarmi?

1663

2 years ago

LuciaOppermannRail rookie

asked in Eurail & Interrail Passes

Reset Iphone with pass - now pass says ''activated on a different device already''

Hi all, I know many have asked this question before but I had to reset my phone with the Interrail app on it and now that I downloaded the app again I can not add my pass anymore as it “is activated on a different device already”. I have already submitted a request with the headline “URGENT phone reset with interrail pass”. I will start traveling on Saturday early morning and I am super nervous now. Can anybody tell me how long it usually takes for the costumer service to reply/solve the issue? Thank you so much for your help and answer!

793

2 years ago

Matt KingRail rookie

asked in Train connections & reservations

No seat reservations London - Brussels

Hello Im trying to book our train out from London to Brussels on the 21st July it appears there are no seat reservations available on this journey for the whole day Does anyone know how I can get around this as there seems to be tickets available to buy on the eurostar for that day?

592

2 years ago

AnushaRail rookie

asked in Train connections & reservations

Compensation for delay and cancellation

I would like to know how can I ask for compensation for train delays and cancellations on continuous pass. Where can I find the rules about this?Regards,Anusha

6445

2 years ago

Page 305 / 492

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here!

Terms and Conditions & Privacy Policy

Sign up

Already have an account? Login

Social Login

Login to the community

Social Login

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.