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10902 Topics

K
karolineRail rookie
asked in Train connections & reservations

We have a mobile pass. Do we also need a physical pass and why are my reservation not showing in account?

Hi, We are two people going interrailing this summer. I have sent a couple of emails to interrail.eu directly, but they are not responding, therefore I am trying here. We chose the mobile pass when ordering the passes a couple of months ago and I have activated our tickets in the Rail Planner-app. But I have heard that you also need a physical pass? In that case, how do I get it, is it enough to print it out? I have not received anything by post either (which is probably because I ordered the mobile pass). And one more thing; we have already ordered several seat reservations. I have gotten the confirmation email with the tickets and I can find them in my profile on the website, but they are not visible in the app… Why is that? And do I need to print out these as well?  Thank you!! 

2
K
1 year ago
Paul Houyet
Paul HouyetRail rookie
asked in Eurail & Interrail Passes

Does the one country pass include the journey from my home to the country I want to visit?

Hi everybody,I am preparing my future trip in Austria and i have some questions about the one country passDoes the one country pass include the journey from my home (Belgium) to the country I want to visit and vice versa?Thanks in advance,Paul from Liège

2
Paul Houyet
1 year ago
Cathy Gephart
Cathy GephartRail rookie
asked in Eurail & Interrail Passes

Lauterbrunnen to Wengen cable car part of SBB and thus included?

Lauterbrunnen to Wengen cable car as best I can tell is part of SBB and therefore should be included on the Global Eurail pass, is this correct?

2
M
Full steam ahead
1 year ago
Emma McLean
Emma McLeanRail rookie
asked in Train connections & reservations

Unable to purchase night train tickets on website

HI I'm trying to book a seat reservation on the night train from Krakow to Budapest on the 18th of July and still this website doesn't give me that option. I have tried to book it on CD but i get to the last step and it says the ticket isn’t available at this price. It’s frustrating that i have an Interrail pass and i can’t book seat reservations on their website.  

4
M
Full steam ahead
1 year ago
K
Kat CorbettNew aboard
asked in Eurail & Interrail Passes

Trip from UK to Germany with kids. What pass to choose?

Hello,I am looking to travel to Germany, from the UK with my two young children, aged 5 & 9, this August. We are planning to stay for about 2-3 weeks and were hoping to travel by train within Germany whilst we are there. I was wondering if you might be answering the below questions: - what ticket type would be best for our requirements? - would the ticket be valid from within the UK to London, or is it only valid for the Eurostar journey, and then SNCF & DB- Can we use the ticket for any train, or only regional trains? - I am a German citizen with UK residence, my children have dual citizenship (UK & German), does this affect our eligibility for the pass? - How do I book? I basically don't know how Interrailing works, especially with young children and I feel fairly confused by the number of different websites out there. It would be great if you could  point me in the direction of an official site, with clear information how it works!Thank you so much for your help in advan

2
M
Full steam ahead
1 year ago
N
NatmontrealNew aboard
asked in Eurail & Interrail Passes

Can't reserve seats

Hello,I have my trip for tomorrow, but I can't find any seat available for tomorrow when I try to make seat reservation. What should I do?

1
seewulf
Railmaster
1 year ago
C
Clara FargierNew aboard
asked in Eurail & Interrail Passes

Use my pass for two people

hi, can i use my pass for 2 people?  make a trip for two people using two travel days.Thank you 

2
seewulf
Railmaster
1 year ago
W
Wei
asked in Eurail & Interrail Passes

Train changes after midnight, cost 2 travel days instead of 1?

If I were to take an overnight train (eg: Aug 9 to Aug 10), the night rule says I will be charged for only 1 travel day if there are no train changes after midnight. However, most of the routes require at least 1 or 2 changes throughout the midst of the journey (some even requires 5 changes!). Does that mean everytime when a train changes take place after midnight, I will be charged for 2 travel days? Even if my travel day is only activated at like 23.55pm (means it will only last for 5 mins for that travel day itself)?  I am asking based on the night rule below that I found on the Eurail website: When traveling on a night train that leaves on one day and arrives the next, without changing trains after midnight, you only have to spend 1 travel day: the day of departure. If you do change trains after midnight, you have to spend 2 travel days.

2
seewulf
Railmaster
1 year ago
M
maxmaxRail rookie
asked in Train connections & reservations

Italy 1st class reservation for 2nd class ticket

Hello, similar to others, I have received 1st class reservations for my 2nd class interrail ticket for italy. Unfortunately, the trip starts in Switzerland, which makes it impossible to change them at a ticket office. I already contacted you (interrail support) and didn’t received an reply since two days. I also contacted trenitalia via phone. They said that they are not able to exchange the ticket and that I definitely cannot take the train with that reservation. He also mentioned that it won’t be possible to ask the on-board staff for a change of that reservation. Hope someone can help me. I don’t want to buy a second reservation, obviously, and don’t want to stand with my child in Zürich in the end without a possibility to continue our travel. Best,Max

4
S
Engin-ius
1 year ago
Ben Donohoe
Ben DonohoeNew aboard
asked in Train connections & reservations

Nightjet vs Eurail Schedule Conflict

Hello. I booked a ticket on OBB that shows a direct train without any changes from Munich to Venice on June 8—NJ 40463. However, Eurail doesn't seem to have this itinerary and instead suggests that I have to change trains, though the arrival time is the same. How do I add this trip to my pass?

3
Angelo
Railmaster
1 year ago
J
John C BlainRail rookie
asked in Eurail & Interrail Passes

Eurostar/ cross channel ferries also counted as outbound and inbound?

I live in Sandy Bedfordshire.On my 1st day’s journey, I intend to travel from Sandy to London St. Pancras International by Thameslink.  Then on to Amsterdam on the Eurostar.I will also be making my return journey via Eurostar but from Paris upon my final day’s travel.My question is, while I appreciate that the Thameslink portion of these journeys count as outbound and inbound domestic journeys and are limited to one each way where the Interrail pass is concerned.  Are the Eurostar Journeys also counted in the outbound and inbound journeys.The Eurostar journeys start from St Pancras which is in the UK, but as you effectively have to cross the UK border in order to board the train, is this counted as a European journey that begins and ends outside the UK, and therefore not included in the outbound or inbound restrictions and as such, not limited to one journey in each direction?My question also includes the cross channel ferry service from Harwich to Hool of Holland 

2
seewulf
Railmaster
1 year ago
E
Full steam ahead
EyeFull steam ahead
asked in Eurail & Interrail Passes

I have not got a response from customer service

I asked customer service about activation of global pass a week ago and this situation is emargency for me but I have not received response yet. I am traveling using this ticket now, and I am almost going to finish my trip. When can I get a response from customer service? Although I also texted message to personal one she has not reply as well.

4
A
Railly clever
1 year ago
Cece Hugo
Cece HugoRail rookie
asked in Eurail & Interrail Passes

Pass cover number for mobile pass

New to the community Same issue as so many others. Need pass cover number to book Nice to Aix on travel b-europe.com.Please assist as soon as possible. Thank you so much!

5
Matthias
1 year ago
elliejanel
Full steam ahead
elliejanelFull steam ahead
asked in Train connections & reservations

Belgium and France train schedule

Does anyone know the official websites for Belgium (Brussels) and France (Paris) Trianon scheduleds? 

1
S
Engin-ius
1 year ago
Ana Talavera
Ana TalaveraRight on track
asked in Train connections & reservations

Cancel / refund my reservation Eurostar

Hi,I bought a global pass and did a reservation from Paris/FR > London/EN on the website Eurail on June 1st but I couldn't get the extension of my vacation to use it.That said, I need to get the refund or exchange of this seat reservation for another trip that I shall do at the end of the year.Is that possible?

24
Rona Gray
Keeps calm and carries on
1 year ago
Jay Joan Minier
Jay Joan MinierRail rookie
asked in Train connections & reservations

Can I use the global pass from Heathrow airport to Maideenhead?

Can I use global pass from the airport to Maidenhead? If so; which train? We are traveling from the US.

3
Jay Joan Minier
1 year ago
Reza Barzegar
Reza BarzegarNew aboard
asked in Eurail & Interrail Passes

One Country pass Portugal, need reservation for every train.

Country pass ticketHello everyone, i have bought a country pass ticket to portugal, i want to go in the end of july. But when i check out my trip for like say june(my bad for not doing so earlier). I see that i need to reserve seats for every train wich will be the cost of my ticket in the first place. And some trains can’t be boarded with country passes? I am just really confused, does anyone have any advice on what to do?

1
seewulf
Railmaster
1 year ago
Z
Full steam ahead
ZugUmZugFull steam ahead
asked in Train connections & reservations

Alternative to ticket via post SCNF

Hey desperately trying to book a seat from a train from narbonne, france, to madrid, spain. Train would leave on the 2nd of June, so there’d still be a full 7 working days to get the ticket to me, yet the interrail booking system says it would not arrive in time. Any alternatives? SNCF hotline kicks me out off the loop after 15 minutes, tried twice already. I’d have to cancel my entire trip otherwise.. -.- thanks

3
Z
Full steam ahead
1 year ago
Pascal Schelper
Pascal SchelperNew aboard
asked in Eurail & Interrail Passes

Reaching out to Interrail service

I already tried to reach out to Interrail via mail, but there was one reply more than a week ago. They sent an automatic reply and ask if my concern is still ongoing. I immediately replied and told them about my concern again. Since then nobody reached out for me. My problem is, my connected ID is not mine of my home country it is the residence permit of switzerland. I wanted to use Zürich as my place to stay during the Interrail. But on my first trip, when I actived my online pass, I had to connect my residence permit, since my german passport was at home. Now I cannot use any trains in Switzerland anymore because of in and outbound.  It would be really keen, if anyone would be able to tell me how to reach out to interrail. The service station of SBB in Zürich cannot help me, since they have no access to online tickets yet. Thank you very much in advance! 

3
A
Railly clever
1 year ago
F.V.
F.V.New aboard
asked in Eurail & Interrail Passes

Who can I take with me on my travels?

Me and my buddy won an interrail ticket each recently (yeah us!) and we’re currently planning out our journey. However, my friend let me know about something he found online, specifically that there is a way to take people with you, who do not have their own interrail ticket? The general information we’ve gathered is pretty vague, something about those people being born between specific dates and the like, but I wanted to ask, is this information valid? Is it possible to take people who don’t have interrail with you on your travels, and use one ticket for all of you?  

2
M
Full steam ahead
1 year ago
Julie D'Angio Herron
Julie D'Angio HerronNew aboard
asked in Train connections & reservations

Paper ticket in USA, traveler in Spain. Can reservation be changed for a mobile one?

My daughter’s ticket/reservation came to USA after she left for her trip.  She is now in Spain.  Is there a way to change her paper ticket into a mobile one?  Or reissue the paper one in Spain? Or do I have to mail it to her in Spain.  Any information would be appreciated!

3
A
Railly clever
1 year ago
R
ReetaNew aboard
asked in Eurail & Interrail Passes

Going back to own country in the middle of the trip

Hi! I’m wondering how the 30day interrail ticket actually works. I would like to know if I am allowed to travel from my country A, to country B and then come back to A for a while and then continue my journey to country C? Hard to explain but basically can I go to my own country in the middle of my journey or does the ticket end whenI go back to my country? 

2
M
Full steam ahead
1 year ago
L
LoubrownRail rookie
asked in Train connections & reservations

Can't book reservations for Turin to Lyon

Eeee please please can someone help, we need to go from Turin to Lyon on the 5th August, but when I try to book via the interrail booking it says no seat reservations possible and then when I try to book via scnf-connect I can't find anyway to add in our interrail passes in the discount section????!! Please please can someone help??? Thanks Lou  

4
M
Full steam ahead
1 year ago
Nicolai Olsen
Nicolai OlsenRail rookie
asked in Train connections & reservations

Get seat reservation as pdf for Renfe train

Hello, does anyone know if it is posible to order a seat reservation from interrail, and get the reservation ticket as a pdf, instead of sent to me by mail? I unfortunately do not have time to get the reservation by mail, So I would need it to print instead..

4
M
Full steam ahead
1 year ago
E
Full steam ahead
EyeFull steam ahead
asked in Eurail & Interrail Passes

Cancellation of travel dates after activation

I activated train global ticket that I didn't use, and I ended up using it for a day. There is no history left because I hurriedly deleted the ticket when it was activated. Can you cancel it for a day?

4
E
Full steam ahead
1 year ago
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