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Error when entering travelers - info not correct but it is
when attempting to enter travelers in order to make seat reservations I receive error “you information does not match please check confirmation email for correct information” The information I am entering is correct. I do have the passes entered and activated on the app however to make seat reservations I am required to enter travelers with information...I can’t get this.HELP! I am traveling on Tuesday and really need reservations for my train for the morning I arrive.
Error when adding street address
I'm trying to buy a pass and when I enter my home address I received massage: Please try using the English alphabet. I'm for sure using English alphabet. My street address: 10xxx oaxxx texxx rd.Moderator note: to protect your privacy we partly removed your street address.
Bug with the mobile app - pass doesn't show with poor on-train wifi / 4G signal
How do I report a bug with the mobile app?Showing the pass at a ticket check seems to try & make a connection. If the phone is connected to on-train WiFi but the signal is (temporarily) poor then the app just stalls / hangs. This is a very uncomfortable experience when the train manager/guard/<whatever> is standing next to you.The same applies if the phone is connected to 3G/4G and the signal is poor.I had to turn off WiFi and/or turn off mobile data and then it’s fine. The app was fine once it knew there was no connection at all - it was just upset by a bad connection.I worked this out but then I work with IT. Someone less aware of IT or who doesn’t know how to turn off WiFi and/or mobile data could have an uncomfortable experience.
Issues with seat reservation between Amsterdam and Paris
Hi! I’m trying to book a seat in a train from Amsterdam to Paris. Almost every one of the options on the website says: “No price results were found for this connection. Please try searching again or find an alternative way to book.” I also tried to book directly from the Thalys website but when I try to search for trains it says there’s a technical error. What should I do?
Dobuts bofore leaving
Hi Guys!I hope someone can help me because I have a doubt and I can’t contact the assistance in short terms.I bought an Interrail Pass. I would like to activate my pass with my first trip that will be on the 2nd of October so that I can take advantage of the two-month duration starting from that day.I looked at the different options on your app and I found a suitable trip (NO reservation mentioned) and I saved it on my app. How does it work now?I go on the app on the 1st > I activate my pass > I add to my pass the journey I have already saved > I get on the train on the 2nd. Is everything correct? Thank you guys a lot, Stefano
Problem to validate a trip
I bought a plan of 10 trips in a period of 2 months, the first two trips were no problem, but now I have not been able to validate more, I have 7 trips available and still 53 days remaining, but it does not allow me to validate them. On Wednesday I must travel because I have everything already booked can you collaborate quickly please?
I have no inbound/outbound journeys left, while I do not live in Europe. Did I buy the wrong Pass?
Dear friends, I needed to travel several times between Italy and Switzerland, I bought an interrail pass but i had a "no inbound..." message for my second travel. Did I select a wrong pass??? Eurail has the same problem? I mean I can come one time to switzerland, because it considers switzerland as my home country as I am not a residence there.Can I change to eurail???Thanks for your help
Can not add Mobile Pass/traveller to eurail.eu account
I am attempting to make seat reservations on my eurail.eu account but I can not seem to add myself to a trip as a traveller, it states that my details are incorrect/do not match. I purchased my mobile ticket from national rail UK/eurail and have managed to download the mobile app and activate my ticket, but you can not make reservations for the eurostar using the app.I do not have facebook or twitter, so I can not contact customer services. I wondered if anyone could advise/help me with this problem?Thanks!David
Cannot fint my mobile pass on my interrail account
Hey guys, I’m currently out travelling with my mobile pass, bought at interrail.eu. But I cannot find this pass on my account for some reason, which means that I can’t book seat reservations through my account.Does anyone have a clue about where I can find my pass? I’ve got the pass reference number. Thank you!!
Alternative to paper reservation by mail
I want to travel on the 24th October from Barcelona to Paris on the 10.05am TVG OUIHow do I get the paper reservation copy required as I have tried online but the estinaled delivery date is in November….I will be home by then.Can I book my reservation at the Barcelona Rail Station assuming this is classified as an international Station and able to do so when I arrive in Barcelona on the 18th October.Many thanks.
Cant delete a trip
So, the Problem is:My girlfriend an me booked two global passes from her account. if she wants to add us to a trip it wont work for my ticket. the platform says there is already an activated trip on my pass. It says i activated it in august but i didnt activate anything (the details that we will travel from first of october till end of november are right but i didnt activate it in august, aktivated the ticket 4 days ago). we already deleted everything we could, like we began a journey in the app when we activated the pass four days ago(i couldnt reserve, there was a error message ) than on pc (it worked for me from my interrail account but was not synced with the app and i couldnt add her. It said that the detail name and number arent right). And neither off us can delete this trip, not in the app or login in via browser, not with her account or mine. Thanks a lot for your helpGreets David
Interail self-service check out process
I am trying to make seat reservations for my trip in Italy. I have already gotten a ticket on the rail planner app. I click on the check out, and it wants me to put in Billing information in the site. I cannot get past the Country section because it doesn’t have United States as a listed County. BTW it would be simpler if you could do this all within one app. Very confusing.
is it possible to take the same route in both directions at one day?
Hey there, i want to go from glasgow to brussel and back in one day. Is this possible? germany is the country where i started my trip and this is day two of my global pass for one month german version:Hi, ich will an einem Tag von glasgow nach brüssel und wieder zurück fahren. ist es möglich wieder in die entgegengesetzte richtung an einem tag zu fahren? danke schonmal für die antwort =)
¿Hay que pagar los trenes aparte del pase Global?
Hola, si tengo un pase global que supuestamente te permite reservar en los trenes disponibles, por qué el planificador de viajes me dice que si quiero ir de Valencia a París me cuesta 50 euros? Suelen cobrarte aparte por los viajes o hay alguna manera de canjear eso con el pase?Gracias!!
What pass do I choose?
I’m having some minor trouble booking tickets. my pass is easy but my mother is from South Africa with a SA passport (waiting on her British passport and not sure if it will come in time). What pass can I book for her? Because when I tried to book a general Eurorail global pass it asked for country of residence but only had EU countries despite the pass being meant to be for non-EU citizens. Am I reading something wrong or doing something wrong?
Train that doesnt require reservation
I will be taking some trains that do not require a reservation. I have a mobile pass and have added the trips I will be taking to my pass. I can see the QR code on the app, is there any thing else I have to do like print a physical ticket? Or do I just board the train with just my eurail pass with the trip active? Because I don’t have a PNR code since the trips are only on my eurail app. Thanks.
choosing trip days
Let's say I bought a 5 days pass for 1 month.After I choose my first day to activate the pass,Can I choose whenever I want to use for the 4 days that left??In other words, can I change dates for the other days during the month? Or I have to choose which 5 days exactlt upfront to activate my pass??
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