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Marta Gómez RamonRail rookie

asked in Train connections & reservations

No recibo los asientos reservados

HelloYesterday I made a seat reservation through the website of two trains:- Brussels to London- London to ParisBut I haven't received any email and yesterday they appeared on the web but now I don't get anything.What should I do?Thank you very much

1 year ago

XinyiRail rookie

asked in Eurail & Interrail Passes

Wrong country for my mobile pass

Hi, last Friday I booked a Eurail ticket, but I filled in the wrong country information, it should be "China” instead of "Swaziland”. I haven't activated it in my app. I plan to travel on Thursday, how could I change this mistake?

1 year ago

NatRight on track

posted in Train connections & reservations

How to make reservation for the private Couchette Berth for 4 persons on NighJet train?

When I choose to make a reservation for *1st class — Pass - Berth 4 persons * on the night train NJ via the interrail website, is it the private compartment for 4 of us? And will we end up with other person in the different several compartments? We are family of 4 and want to stay together without other passengers. How can we book for private Couchette Berth compartment? thank you in advance!

1 year ago

Corina MerinoNew aboard

asked in Eurail & Interrail Passes

Se puede traducir al español

Esta app tiene la opción de cambio de idioms

1 year ago

bellalauxxNew aboard

asked in Train connections & reservations

Spanish trains

Hiya - a friend and I wanted to book a train from Seville to Barcelona in July but it seems that it’s only possible to book spanish trains in Spain itself? Is there a way around this? If we are travelling in July it is very unlikely that reservations will still be available for that train once we’re there and i’m anxious we won’t actually get a way out of Spain to continue our journey! Any help would be amazing :)

1 year ago

ErqiRight on track

asked in Eurail & Interrail Passes

Mobile pass paid but didn't receive confirmation email

Yesterday 10 apr at 2 p.m i bought an interrail global pass for 2 person. I am still waiting confirmation email and tried several times resend confirmation email but didn't received anything. My travel date come soon, so there is urgent for me. Is there anyone can help me to solve the problem ??

1 year ago

AndrewNew aboard

asked in Eurail & Interrail Passes

4-day Pass for France

I had 2 questions about purchasing the 4-day pass for France. We will travel from Paris > Lyon > Chamonix > Paris.1. With the France pass, would travel into Geneva for a day-trip be covered?2. Are there any issues with the train from Chamonix to Paris going through Switzerland? Our start and end points are both in France but the train changes in Switzerland.Open to other ideas for travel that may be more efficient. Merci!

1 year ago

Ana Inés Minarrieta PerezNew aboard

asked in Train connections & reservations

Frecciarosa seat reservations; fare/booking conditions

Hello, I want to know what kind of fare/booking condition apply to seat reservations made to FRECCIAROSSA Italian trains ? Is is possible to make changes in those reservations ? hours / days ? Thank you,Regards

1 year ago

ErqiRight on track

asked in Eurail & Interrail Passes

interrail or eurail global pass ?

Hello, I'm new here and I have something to ask. I am not a European citizen but I work in Germany and get a residence permit. I want travel to several countries in europe, which one should i buy, the interrail pass or eurail pass? If i can use the interrail pass, for seat reservation I need to enter personal data such as country of birth, and there is no choice of country where i was born because all European countries are selected. does anyone have the same experience?

1 year ago

alexfarquharKeeps calm and carries on

asked in Eurail & Interrail Passes

Eurail Pass Confusion

Hey, me and my girlfriend will be travelling through Europe in a couple of weeks. We bought our passes and have them activated on the app for our travel dates. I have just reserved and paid for 2 seats on the Eurostar (London to Paris) and for some reason I have an email with tickets but this did not use a travel day on my app? Is there a reason this does not use a travel day or why can I not see them on there? The only way it uses a travel day on the app is if I add a journey and use an unreserved ticket… This does not seem right. TIA Alex

1 year ago

alexfarquharKeeps calm and carries on

asked in Eurail & Interrail Passes

Currency on app

Does anyone know if there is a way to change the currency on the app? I want to reserve trains on there but it only shows me the price in Euros, when I need CAD $.

1 year ago

Anonymous

asked in Eurail & Interrail Passes

Eurail Code Ferry

Hello all :) I just wanted to book two ferry trips - one via Viking Lines (21.07. 16 clock Stockholm - Helsinki) and one via Eckerö Line (24.07. 9 clockHelsinki - Tallinn). Here I used the code EURAIL, but did not get a discount on either trip.Then I asked both ferry providers and Eckerö Line has answered me so far that the code is no longer valid. What is the reason for this? And will there be a new code soon? Can somebody help me with that?

1 year ago

Rupert DigginsRail rookie

asked in Train connections & reservations

Mobile Pass seat reservations on Eurostar

Everything about the Interail pass has been smooth except my ability to book a Eurostar seat from London to Brussels when having selected a mobile pass.The only way I could possibly see to book a seat was to say I had a paper ticket and as a result I have made a booking BUT the money has not been taken from my account although I do have access to two PDFS showing the “booking” although I have NOT had confirmation by e mail of my reservations ?The ability to contact anyone to ask appears impossible so at the moment I am due to travel on the 19th April and I have no idea if i have a booking or not ?Do I need to change my mobile pass for a paper pass in order to board the train ?? Again no help anywhere?When does my money go through and I have a confirmation?Would I be refused at the gate with a seat reservation and only a mobile pass?Hope someone can help me as its extremely frustrating.

1 year ago

Jaystrucks2Keeps calm and carries on

posted in Eurail & Interrail Passes

Paper travel documents. We have not received them.

We purchased a 5 day Global Pass last January. We start our travel next month. We have never received any paper documents from Eurail, is that normal? The U.S. had a lot of mail issues early this year.

1 year ago

WalkeronaTrainRail rookie

asked in Train connections & reservations

Reservation not showing up in app

Hi there,I’m making my outbound journey on Eurostar (London Kings Cross to Bruxelles Midi). I’ve got the journey in my pass on the app and I’ve made the reservation and have the pdf for my eurostar reservation.However, the ‘ticket’ for the journey in the app is still showing as ‘seat reservations required’. I made the reservations over 12 hours ago so I was expecting to see in it the app by now. Is something missing? Or am I alright as long as I have the reservation pdf?Thanks,Caroline

1 year ago

GBRX19Right on track

posted in Eurail & Interrail Passes

Contacting Customer Service

I have purchased two paper senior global passes (not keen on technology) and have accidently put a wrong ‘First day of validity of your pass:’I have tried to contact Interrail via the website online contact several times since 30th March to see how to change the date. To date I have not received any reply!!! I find the process mentioned on the website rather appalling and overly complex. BUY a New Pass and exchange!!!!!Why is there no easy way to contact Customer Service (seems there is none!)We have used Interrail serveral times in the las 10 years.

1 year ago

muralish81New aboard

asked in Eurail & Interrail Passes

Eurail Pass or Interrail Pass?

Hi, My family is holding Indian passport and we are living in Germany for 2 years with Blue card(Residence Permit) and we have invited my-in-laws to Germany on visiting visa and planning for Europe trip. Are we(My family + my-In-laws) eligible to buy Euro rail pass with our Indian passport? please advise. Thank you!

1 year ago

John KinoKeeps calm and carries on

posted in Eurail & Interrail Passes

I want to buy a 6 day one country pass in Italy. Can I use it to go to Sicily as that is part of Italy?

Interrail site is the most frustrating site I have ever come across. totally unfriendly site to use. Nothing works properly,. so difficult to leave a message as every time I TRY IT SENDS ME TO ANOTHER QUESTION WHICH SOMEONE HAS POSTED WHICH IS COMPLETELY NO USE. THIS IS MY 5TH ATTEMPT SO HERE GOES. I really want to speak to real person but it seems to be impossible with Interrail - I hope their tickets work better, but judging from the reviews I have had, everyone is having issues. I have two question. First. Why on earth does Interrail not have a telephone system where you can call and get help? I have been trying since March to get help. Left message in the enquiry form. Have left message in Messenger which just goes to a Bot who cannot help. Have left a note to be called back, no one does. Its really disgraceful . Its put me of using Interail . RANT OVER now I need to ask a question, I hope someone can help. I want to buy a 6 day one country pass in Italy. My question is , can I use

1 year ago

Amaia Imaz BlancoRail rookie

asked in Train connections & reservations

KatjaRight on track

asked in Train connections & reservations

Is the seat reservation desk at station 24/7 open?

I plan to travel from Porto to Vigo, from Vigo to Barcelona en from Barcelona to Paris in three days. Therefore I have to buy the Seat reservation at the same days as I travel. In Vigo my train leaves at 07:42, is the desk allready open at that time? As I arrive in Vigo at 22:34 the day before I am afraid time is too short to get my Seat reservation.

1 year ago

eosnyxRight on track

asked in Train connections & reservations

Zermatt to Milan

I am trying to plan my upcoming trip, but cannot seem to figure out how to book reservations from Zermatt to Milan. I am looking into journeys that require minimum transfers, and they all seem to require a Eurocity train. On the railplanner app, it says to make reservations for the EC trains through various websites, however all of those websites say that seat only tickets are not possible to book. Everyone website just says “reservations impossible” Can someone please help with this?

1 year ago

btravelKeeps calm and carries on

asked in Eurail & Interrail Passes

How critical is it to have included middle names on passes or seat reservations?

How critical is it to have included middle names on passes or seat reservations? First and last are correct, but middle names were not included when booked.

1 year ago

Joanna WeaverRight on track

posted in Eurail & Interrail Passes

Contacting eurail

Can not contact Eurail at any of their phone numbers and email bounced back. we are to travel next month and I need to activate out Mobile pass but can not contact any one at Eurail as none of their phone numbers work and an email bounced back. Anyone have any info on what’s going on?

1 year ago

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