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Gianluca Cacciottolo
Gianluca CacciottoloNew aboard
asked in Eurail & Interrail Passes
Refund/exchange

Hi, I would like some information. I am now in possession of the 6 Days within 1 month paper pass but I realized that I am better off using the 4 Days within 1 month pass. I would like to request a refund of the first one and get the 4 Days pass in return. My question is, by mid-August will I be guaranteed a refund and in addition also the successful receipt of the 4 days pass? Thank you very much to those who will help me.

573
A
Railly clever
2 years ago
Marci Szabó
Marci SzabóRight on track
asked in Train connections & reservations
Seat reservations nightjet Zurich - Zagreb; Eurail website says not required

Hello everyone!I would like to buy seat reservations to this nightjet train (zurich-zagreb) on 10 July, but  the eurail website says that the seat reservation is not required. Is it possible that i can travel with this night train without the seat reservation?  

48112
Hektor
Keeps calm and carries on
2 years ago
K
Kim GeonhyeNew aboard
asked in Train connections & reservations
Wien - Budapest seems to be a paper reservation. How to get an e-ticket or change address?

I didn’t know Wien-Budapest ticket is paper…..I want to get my ticket for e-ticket or change my address for recieving my ticket.

602
M
Full steam ahead
2 years ago
M
Mag82New aboard
asked in Train connections & reservations
Checking availability, but I can only do so with a valid pass

Hi, I want to check reservation availability on train TGV 9580 Friday 22 July 1535h from Baden Baden to Marseille, but I can only do so with a valid pass.. My problem is that it is not an option to buy a pass if it is not any available spots to reserve on that train.. How can I check this before buying a pass?

312
R
Railmaster
2 years ago
Zaya Ganbold
Zaya GanboldRight on track
asked in Train connections & reservations
Paid for reservation using interrail website, but the email is not coming

hello, I paid for seat reservation from Berlin to Paris round trip (depart from Berlin 29 th 04.32 to 12.54, arriving 1st of May from 18.34 to 04.12) using Interrail for myself, and Eurail for my mom.I paid for the reservation and payment was approved, but I am still waiting for my email. thank you. 

1008
A
Railly clever
2 years ago
S
skaskielRail rookie
asked in Travelling by train
Seat reservation Bratislava - Warsaw not possible

Hello!We have a problem with booking our seats for the Bratislava-Warsaw train. The website seems to be broken, we can't book them on there. We've also been to the train station but they said there are some technical difficulties. The train is tommorow and despite trying many times we can't book the seats. And it's required for that train. What do we do in this situation? Can we just hop on the train without the reservation and hope that the conductor will be understanding?thanks in advance :] 

1484
Siméon
2 years ago
Charlie
CharlieRight on track
asked in Train connections & reservations
Not pass in network between Gotenborg and Hamburg

I lost my phone and got my ticket transferred to a new phone. We have 10 days flexi global pass, but now all travels between Gotenborg and Hamburg are “not in network”. This can’t be right? It works on my partners pass which is the same pass. :’(

985
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Railmaster
2 years ago
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peter1337Right on track
asked in Eurail & Interrail Passes
How to get a caregiver pass

Hi,I want to start my interrail trip next week. About 2 weeks ago I found out about the complementary caregiver pass and submitted a support request (Id #212586) but I haven't got a reply yet.How do I get the caregiver pass?I am eligible for a caregiver (“begleitperson”) in Germany but I don't know if this makes me eligible for a complementary interrail caregiver pass.Best regards

37713
P
2 years ago
N
ninawormuthNew aboard
asked in Train connections & reservations
Why can’t I receive all bookings as an e-ticket?

Hi, guys!I am currently booking all trains for my interrail tour. I receive almost all bookings as an e-ticket by email, except for the Montpellier-Barcelona connection. Why can’t this ticket be sent by email, but only in printed form? For this I have to pay 9 euros shipping costs....Can someone help me?Thank you!

1352
M
Full steam ahead
2 years ago
A
Full steam ahead
alwicaFull steam ahead
asked in Train connections & reservations
Wrong booking but was charged full amount. Can't cancel it

I have tried to contact customer service for 7 days now, but with no luck.It's regarding a night train ticket from Genova to Rome, the ticket shows 4x 2nd class — ICN 02 CLASSE ICN 3 Euros, but I booked 4x 2nd class — Cuccette C4 Comfort-Promiscuo 43 Euro, or total 172 Euro. I am sure that the system made the wrong bookings, but charged me the full amount.Now I want to cancel the reservation, but it says, that is not possible.BR. Mads

844
A
Full steam ahead
2 years ago
Ulla B
Ulla BNew aboard
asked in Train connections & reservations
Leeds to Brussels count as one outbound journey?

hia, does it count as one journey out of the country if I start in Leeds? Would Leeds to London be free if I take the London- Brussels the same day? And how do I get reservations on the Eurostar without having to purchase the ticket on the trainline? I went to the trainstation information counter but the lady said she doesnt know anything about interrail. 

812
A
Railly clever
2 years ago
Glynis Fox
Glynis FoxNew aboard
asked in Eurail & Interrail Passes
Wrong pass - how to connect right pass to mobile phone?

My daughter is traveling on a pass that should give her unlimited travel for a month. it is saying that she is on a limited journey pass how can she get the correct pass added to he mobile account ? 

311
A
Railly clever
2 years ago
Amanda Tocci
Amanda TocciRail rookie
asked in Train connections & reservations
Seat reservations unavailable Berlin to Copenahgen

Seats on the night trains that go from Berlin to Copenhagen and from Copenhagen to Amsterdam are not available, I know I have no hope but by any chance are there other ways to catch them? sorry for the silly question (“Seat reservations unavailableIt seems no price offer is available right now. It is possible that all pass holder seats are sold out. Please check 'More information' and try other ways to book this seat reservation, or buy a separate full fare ticket to board. You need to buy a seat reservation to board.”)

1514
R
Railmaster
2 years ago
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LaurbergsenRail rookie
asked in Eurail & Interrail Passes
Conductor wrote on our pass

Hi,We are currently on a train to Budapest, and the conductor just checked our tickets. We have a paper ticket, but use the app to log our travels. The conductor hardly spoke english, and didn't understand that we used the app to do it.When she looked at our tickets she wrote the destination and date just under our QR code on the pass itself and not on the table in the pass cover. Will this be a problem later on seeing as we now have text on our pass for later inspections?

1223
L
2 years ago
S
sannieejjjRight on track
asked in Eurail & Interrail Passes
Journey says ''Ready to board'' but also ''Prices unavailable''

Hi There,I would like to know what it means in the Interrail app when the journey is green or orange and it says I'm good to go, but it also shows a warning that the prices are unavailable because it might be booked.Does this mean that I am still able to take this train or not?It might be a really simple question but I honestly can't figure it out.Thanks in advance!

4693
A
Railly clever
2 years ago
Irma
IrmaRail rookie
asked in Eurail & Interrail Passes
Forgot to add travelday

Yesterday I was traveling and I wanten to add the journey to my pass. But at the time there was no proper internet. Later I forgot to check again and now it’s the next day and I didn’t add my travel day from yesterday. In the train someone only checked my seat reservation. Can I still add it or can I use this travel day another time? 

2633
A
Railly clever
2 years ago
S
swapnil28988Right on track
asked in Eurail & Interrail Passes
Do I add a single journey or all separate journeys?

Hi Community, I am travelling tomorrow and using interrail pass first time, My journey is Newcastle (UK) - London - Paris, I have few questions in my mind.Do I need to add single ticket for the journey or can I add Newcastle - London and London - Paris as separate journeys and have 2 difference tickets? I have booked reservations for both the journeys, however the app still shows reservation is required?Shall I ignore this and add a journey to the travel day?Thank you in advance, 

1641
A
Railly clever
2 years ago
Bianca Linders
Full steam ahead
Bianca LindersFull steam ahead
asked in Train connections & reservations
How do we make a reservation on a train, when it is not needed?

How do we make a reservation on a train, when it is not needed?Is it possible?

262
A
Railly clever
2 years ago
M
Keeps calm and carries on
maxlenssensKeeps calm and carries on
asked in Travelling by train
Can I travel at a later time than the journey added to my travel day?

Hi, For trains that do NOT require reservations: If I go from A to B and add+activate the ticket for a train scheduled at 10AM: can I also use that for the same train, route, at 1PM?

1575
C
2 years ago
J
JeffFRight on track
asked in Train connections & reservations
Details don't match error

Our Eurail passes were bought by our travel agent.  Once we got our pass number we followed the instructions to download the app, add all our passes, create a trip etc.  This all seemed to work and the app does seem to show our “tickets”. What we now need to do is reserve our seats.  All online advice/direction points you to several options including in person at train stations, by phone direct to train company etc. We would like to book our online (Eurail website) which we understand is completely separate from the app - we login to Eurail, go to book reservations, added a trip name, and got stuck at adding travellers to the trip - it will not allow us to - it says “Details don’t match” when we add Last Name and our Pass #….we KNOW they are correct, because the App let us set up our tickets with no issue.I have seen several posts on this issue but the only real resolution I saw was that Eurail had to do something to fix this on the backend!!  Can someone help?PS - I have gone directly

46613
C
2 years ago
Yannick Dörgeloh
Yannick DörgelohNew aboard
asked in Eurail & Interrail Passes
Transfer pass to another person

Hi guys,I got the interrail Pass in my app and I am wondering can the ticket be transferred to other people?Best regards,Yannick 

772
C
2 years ago
K
kitleeRight on track
asked in Travelling by train
Luggage size

hi, how big is the luggage could carry on the train?

17465
C
2 years ago
B
BeppisRail rookie
asked in Eurail & Interrail Passes
Stop and sleep on the inbound journey

Hi, I’m from Sweden and have a problem with the inbound journey. I will arrive in Copenhagen in Denmark - close to the Swedish border - in the evening, and it is not possible to get all the way to my home town in Sweden (Hallsberg) that evening, and there are no night trains. So my plan is to stop somewhere in Sweden on the way home and sleep, and the pick up the journey again the next day. Could this be counted as one journey and be valid as the inbound journey? I’m not travelling around, just going strictly home, but due to the late hour that I’m crossing the border to my home country, I will have to do it in two steps. I have no problems with the validity date of my pass, nor the number of days I travel. 

923
B
2 years ago
D
DeleroNew aboard
asked in Train connections & reservations
Extra fee for using the Brenner-pass

Hello,while travelling from Munich to Bologna I was asked to pay 10 euros extra for using the Brenner-Pass. I wasn't expecting this, because i used the Reservation tool and thought I had done everything correctly... Did I make a mistake there? And how can I be sure, that I have paid every necessary reservation and fee.Thank you for your advice :)

32428
M
Railmaster
2 years ago
Mokhamad Fahmi Fauzi
Mokhamad Fahmi FauziNew aboard
asked in Eurail & Interrail Passes
Changing Youth Pass to Child Pass (and Getting a Refund, If Possible)

Hallo, Travelers! I bought 5-Days-in-a-Month Interrail Pass for me, my wife, and my daughter (11 yo). But i did a mistake. Instead of buying a free Child Pass for my daughter, i bought her a Youth Pass (200ish EUR). I paid with Paypal, and i use Mobile Pass. How can i change the type of Pass and get the refund? Thank you.Regards,Fahmi

381
A
Railly clever
2 years ago
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