Solved

Can I change my online pass to a paper pass? Happy to pay any supplement.  

How do I book as a group via the mobile app? Is that impossible, can it only be done via the website? Also, why is the website so disconnected from the app? I have an account to log into on the website, but just have to enter my pass details to get into the app.  Big question: If I book an interrailing trip via the website will that come through on my app? As my app is connected to the same pass? Any help would be massively appreciated, only got a few days to book! 

I booked a train ticket through eurail, and the printed ticket was supposed to be delivered.However when it's delivered, I wasn't at home so I couldn't receive it and now PostNL is sending the ticket back to the sender.They told me to contact the sender and ask the sender to resend the package, but I cannot find the contact of this company.What should I do?

Hi,I am planning a trip and wanted to end in Athens. I was thinking of going by ferry from Bari Italy to Patras then from Patras to Athens. I was wondering if there is a train from Patras to Athens, if not what would be the best option for someone with an interrail pass. And where can I see the timetable and reserver the ferry from Bari to Patras and do you know if it is included in the interrail pass. Any help would be much appreciated.

Hello everyone,I'm thinking of buying a 2 month pass, but I won't be able to travel continuously for 2 months.  I know that within your own country it is possible to leave/enter the country only 1x. Would it be possible to travel again after a completed trip if you buy the exit ticket from your own country at your own expense?Thanks a lot for your help, much appreciated!Nina

I am a UK resident currently via the Youth Mobility visa, but that will be expiring while I am travelling. I will be leaving before my visa and residency permit expires.Am I eligible to purchase an Interrail pass?

Hello,I am a researcher at a Belgian university. I am an Indian national and currently hold a valid Belgian residence permit as I study here.Would I be eligible for the Interrail pass? I am looking forward to purchase the global pass for my holidays.Thank you very much.Warm regards,Joaquim

Hello, just lost my phone today on the train, someone found it back and left it in basel switzerland station. Tomorrow is my last travel day, i was planning to go back to paris but before that i need to go to basel from kehl germany. I cannot make reservations online with my computer, need help to deactivate my pass and add it on another device for tomorrow thank you !!!

hey guys! i‘ve booked the 3-month-ticket with a 10% discount, now there’s a 50% discount on the interrail website. do you know if i can get a refund for my „old“ ticket and buy the same pass, but with the 50% discount; or is my ticket already considered a promotional pass because of the 10% discount? 

Travelling as family of 4 and purchased passes with one email address. If I add all 4 to one device using mobile app I assume we cannot split travel at any time? My husband needs to return sooner than the rest of us so should he load his pass onto his device separately? How then do I reserve seats together for the journeys together if that makes sense?

Hi there,Everytime I plan my journey, the journeys are kicked out of my railplanner and timetable…. Also half of the qr codes aren’t working… it says there is no journey for that day but I planned it.I am a little bit stressed out right now, because i’m travelling right now and i neef my passes and qr codes…I hope there is a solution.Kind regards,Sofie Wetsema

Apologies if this has been asked.  Newbie here.  I'm planning on traveling around parts of Europe for a few weeks.  Route sorted.  Do I have to book all of the trains individually and work out travel distant and timings myself or is there such an app - seems a very painful process of trying to plan the trains on the route. Any help appreciated. 

HII have deactivated my mobile pass but cannot update he passport number.Contacted customer support via chatbot 2 days ago.Should I -wait for customer support exchanged for a new pass with correct number travel with both old and current passports.Chris

Family travelling from Brussels to Cologne on a Germany country pass (the route is covered).I found a train in the Interrail app that says “reservations not required” but I thought I’d play it safe and reserve seats anyway. The German site bahn.com says the train is fully booked. So, which is it - can we travel without reservations, or is the train so full that we won’t get on even without reservations? It’s only a two hour trip so as long as we can get on I’m sure we can sit on our bags if we can’t find a seat. Just worried about actually getting on the train. Same situation for all trains that day or I would have booked whichever one I could.

Hi allI would like to take the train from Athens to Thessaloniki on August 16th, but the Interrail app indicates a compulsory seat reservation. I cannot do this via the Interrail website (Not available from Interrail.eu. This seat reservation can’t be booked on our website. Check 'More information' for other ways to book.), but I can’t seem to find a way to reserve a seat via the Hellenic Trains or Happyrail websites either.Does anyone know how to do this? I will be in Athens from August 8th on - would it be an option to make a reservation at the train station in person? Thanks in advance!

I need help badly as I'm travelling soon. I have a Flexi pass giving me four days' travel. I've made all reservations successfully and loaded the first two days' journeys onto the pass. But the next two days simply will not load. They show under My Trips but will not link with the pass. There is one page of the app which is supposed to let you link with a pass but it only allowed paper passes. There are no error messages showing. I've tried messaging and Facebook - no reply. The phone number given in the app is ‘unobtainable', travel time gets ever closer and I'm desperate. Please could someone help thanks.

Hi!I need to make seat reservations from Stavanger to Oslo 19th of April at 22:35. Unfortunately, I can't make the reservations I don´t know why. I've tried this multiple times over the last couple of days. Can you please help me? It's quite urgent. Hope you can help me, thank you.

Hi!I am trying to book seat reservations from Bergen-Voss and Myrdal-Oslo, but cannot get through the booking as the "continue to traveller details" button does not work.I have also tried to book on the Norwegian vy page, but you can only book reservations in addition to single tickets - which I do not need because I have a global pass. Where/How can I book my seat reservations otherwise?

Hey, when i make a reservation on this site i have to enter my MobilePass Code. Does this - if done on my Computer - effect in any way my pass on the Smartphone? Or does it activate the pass? And which role plays the Trip I connect on the Computer if i have another Trip connected in the mobile App i plan to use for the journey? Kind Regards,Florian Edit: The Train in question is the INT 461 from Bucuresti Nord to Sofia, so if anyone knows another Website where booking is possible that could work aswell

Hi, I just posted a topic as the trains times available on the interrail website are different from those available on the app. For instance, I would like to book (and find out about reservations for):Cologne - Krakow (Monday 5th of September) - 06:17 - 18:10 (reservations needed from Berlin-Krakow) However, this is not shown on the app. So how would i show the train ticket collector that I have a reservation? Or is that only for the first day of travel? After that do I just show the QR code? The only journeys available on the app are night trains. Thanks,Alex

Hi guys!I have the interrail global pass with 4 trips within a month. I hve already booked one trip from Vienna in Austria (where I live) to Stralsund in Germany. Now I wanted to book a train from Stralsund to Regensburg and it showed me that I had to use the second outbound/inbound trip. Why is that?I should mention that I`ve accidentally filled in Germany as my country of residence instead of Austria.Could anyone please help me? Our journey is going to be on the 10th, so it is pretty urgent...Thanks in Advance!!Tilmann

Hola, mi duda es a la hora de coger trenes sin reserva. Cuando tienes que apuntar la fecha y hora de los trenes en el pase impreso, al lado pone: « From:  To: »Mi duda es si por ejemplo tomo un tren de Milan a Pisa, debo poner simplemente el nombre de la ciudad o el del tren. Por ejemplo: Milano Rogoredo o poner simplemente Milano Mi otra duda es si hago ese trayecto, tengo que hacer dos trasbordos, ¿debo apuntarlos? Es de ir así:Milano Rogoredo - Sestri LevanteSestri Levante - La Spezia CentraleLa Spezia Centrale - Pisa S. RossoreO simplemente poner:Milan - Pisa

The point of my visa is to explore France and the EU with ability to work if I choose so. I am also going to school in France starting in September. I live perminently in France for the next year at least. I should be eligible for the pass but in the terms and conditions it says you can’t use a Visa to buy?How can I buy a pass?  I am Canadian just by the way.

Hi, I have a train selected from Wien Hbf (Vienna) to Krakow Glowny (Poland) that requires seat reservation. On the app it requires me to go to an external site. I can either book with the CD or Deutsche Bahn; however, when I go to the sites and find the train it has no option to allow me to even reserve. I do not travel to Poland (hopefully) for a little over a month and unsure if the timing is not allowing me to reserve? Someone help please!

Hi Guys, myself and friends are trying to book trains from zagreb to split and back again at the start of september but there isnt an option to reserve seats for every single train for the next few weeks. Is there an issue with the booking system or are all of the trains actually reserved? Thank you