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Hello everyone,I have a question regarding the activation of a pass by using the touch id (apple) for authentication. My Touch ID isn’t working well anymore, but I have to use it to activate my pass. Is there a chance to change from touch id to password e.g.?Thank you in advance!Stina

Hi all,Me and my friend need some help. We have tried to contact Interail every day since one week back but haven’t received any answer.  Our flight was delayed so we couldn’t start our journey on our starting date. And since this was after midnight we couldn’t change it in the app. Resulting in us loosing one journey. We only have a 5 days-pass, so one travel less has big impact. Do you know if there is any way to still change starting date afterwards? As I said, I have emailed Interail but don’t get any reply. So don’t know what to do.. any idea?

On the 2022 Interrail map (found on this page), some lines around Barcelona run by FGC are shown as "Railways with discount”. It refers to the pass benefits section in the rail planner app for details, but it has no mention of these rail services. I also checked the benefits portal but nothing there either (interestingly, the website lists 26 benefits for Spain, the app 25).The FGC website does not mention Interrail or Eurail anywhere.So is this still accurate? I have also asked FGC via their Facebook page.

I have made seat reservations for 3 journeys.Payment for all has been taken from my account but I have only received the email reservations for 2 of the journeys. The reservation missing is for a journey to Perugia. How do I contact customer services to ask about this -is that what I should do now?is there a telephone number for customer services?I have a mobile interrail pass

I have not received my pass number or the pass itself. I filled in the form correctly but I have not received anything. I didn't realise until now because I hadn't started to organise the trip yet. I don't know what I can do or if the problem is mine or a mistake of discover eu, I think I did it right :(

Kuinka voin siirtää lipun uuteen puhelimeen.  

Leuke interrailers!Dit bericht is in het Nederlands, maar reageer gerust in het Engels.Mijn vriend en ik zijn bezig met het plannen van onze interrailreis en zouden graag het Tatra-gebergte in Slowakije willen bezoeken vanuit het plaatsje Starý Smokovec. Nu zijn we daarvoor in Krakau. Het probleem is dat de treinplanners ons via een grote omweg sturen (Via Katowice naar Tsjechië) om vervolgens Slowakije in te komen. Ik denk dat de grens tussen Polen en Slowakije dicht is? Weet iemand of deze grenzen binnenkort weer opengaan en/of er weer treinen gaan rijden tussen Polen en Slowakije. Eigenlijk tussen Krakau en Poprad/Starý Smokovec?Groetjes!

I want to go from Munich to Budapest in a week and the app states that a seat reservation is required, on the other hand the official website says that a seat reservation is not necessary. Which information is correct?

Buenas tardes. El día 12 a las 14.45 llegamos a Barcelona y desde allí queremos llegar a Praga, pero necesitamos reservar desde Barcelona a Perpignan y en Renfe me dijeron que ya está completo. Por lo tanto no podemos hacer el resto de reservas que requería el viaje.Con la aplicación hemos probado la opción "reserva de asientos no requeridos" y nos sale un itinerario alternativo. Adjunto captura. ¿Es seguro que no necesitamos hacer reserva y que podemos subirnos sin problema a todos los trenes? Otra duda importante: ¿el viaje de ida y vuelta como se computa si vuelvo desde un punto distinto? Y si termino en Barcelona, ​​en lugar de Sevilla que es donde empiezo. Gracias

Hello hive mind!I am planning to take the night train from Bucurest Nord to Halkali. In the rail planner app, and on https://bileteinternationale.cfrcalatori.ro/, this train is shown as one train with no changes on the way. However when I tried to book the reservation at the DB travel center, I was told that I have to change two times on the way. Checking the time table (https://p.bdz.bg/www/p/t/ptev-mezhd-cfr-2022-lyato-3011.pdf) the trip is also shown with a changeover. Does anybody know which information in valid?Thanks in advance :)

Hello,First time with the pass (with my familiy of 4). I followed the instructions. We wanted to travel on Monday the 8th of August (date I set on the App) and then when looking for time table we realized that one of the trains requires seat reservation (Hamburg-Copenhagen). When trying to do this seat reservation, we found out that all the trains on Monday 8th were fully booked and the only way was to postpone of one day. I now have booked the seats for the following day, with the Eurorail App, but my first day of travel is still set on Monday 8th of August on the App. I really dont know and dont understand how to change this first day of travel (i have a pass with only 4 days of travel for one Month). If I cancel my pass and set again a new date, I am afraid this will mess up with my seat reservations…..Please help me. As you can see below, the app says I have only two days left for traveling (out of 4).  

Hi,When buying the interrail pass on the last day of the discount, I gave the wrong country of residence. My first travel day will be Sunday 05/06/22 (in 5 days). How can I get this residence changed ASAP.  Thankyou!

When I have a 2 months Global Pass and I activated allready, could I add every new day a new trip into my Trip List? And incase that I cant travelling a trip in a day, can I add the same trip at the next day, because an exist trip are not to cancel?

Hi Everyone,first time Interrail User here. I’m based in Berlin and my first trip is supposed to go to France. Due to the relatively long distance I was planning to make it a 2-day trip. First Berlin > Frankfurt, stay for a night and then do Frankfurt > Paris the next morning.Now with a global Pass I’ve got one inbound and one outbound ticket included. My question is if the Frankfurt > Paris trip counts as the “outbound” one or if I can use the Berlin > Frankfurt trip for it instead? Thanks in advance! Best, M

I paid for my pass that was on the sale, I got a confirmation email and then in the next one I didn’t get a pass number the section was blank. And the Monet isn’t in my account so I have paid. I have emailed support. But I was wondering if anyone knew what was going on. :)

Hi, we bought the 7 travel days in one month pass but we realize we only need the 5 travel days pass. If we do an exchange by paying the 30 euros fees, are we getting the refund for the 7 travel days in one month and we only need to pay the 5 travel days in one month pass price?  Thank you for your help

Hello. I booked the train tickets with my friends at once. But I'm the only one who should change the travel schedule. Therefore, I would like to cancel my seat reservation. In this case, however, I have to cancel mine and my friends' tickets at once. Is there any way I can cancel only just my ticket, not my friends’ tickets.

Since the eurail pass covers RER SNCF only and not metro in Paris, looking online it says the Charles de Gaulle Étoile station is a part of RER line A but it says pass not covered? i’m obviously going wrong somewhere lol

Hi, I have a eurail mobile pass, I need eticket and not paper ticket.However, when I go to seat reservation and ready to make payment they say its a paper ticket.

Can you please advise where I activate my Eurail Greek Islands ferry pass in Athens?

Rail Planner app says my trip on Sunday 14 August from Vienna to Amsterdam Central is not required to book reservations. But when I want to book seats it says a part of the train trip can not be booked. Does this mean that seats are all booked or it can not be reserved?

I won a interrail pass, it is possible to do like a 9 day trip and then back to my country for like a week and then use it again?

Dear Interrail team,Some weeks ago I booked an Interrail 3-month pass via your website during the "50 years" promo. Unfortunately, I made a mistake while filling out the form and booked the pass with the wrong country of residence. I am from Turkey and my permanent residence is in Turkey too. When booking the pass I chose Germany by mistake. Could you please change my country to Turkey as soon as possible? I want to use my ticket in a few days. I can also send you my passport information if needed.Thanks a lot already!Best, Yağmur

Dear all,First of all, let me tell you that I’ve already tried to contact the customer service through the chat twice two weeks ago, they were supposed to contact me within 48 hours but nothing happened. I then received a notification apologising for the delay and telling me that I will be contacted soon. That was one week ago, and I still haven’t heard anything from the team. I am French and I live in Germany for 9 years. I bought the global pass on the last day of the -50% promotion and, unfortunately, in the hurry I put France as my country of residence. I noticed my mistake right away and I directly tried to get my pass reimbursed to buy a new one with the right country of residence, however it was impossible to do that (probably because it was the promotion). So I thought I will contact the customer service, but I still haven’t got any answer from them. How can I change my country of residence without losing the promotion? I read in another topic that you need to buy a new pass wh

Good evening,We would like to book seat reservations for the nighttrain on the 10th of August from Florence to Vienna. When we try to book it on the site of DB, we can’t add a discount card for Interrail. Does anyone know what we have to add?Thanks in advance!