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Is delivery of mobile eurail passes really instant?! Or is there a delay of hours or a day or so while it is processed?I know its probably best to buy in advance etc, but in theory can you buy on the day and activate for same day usage?

My group and I were awarded passes and are travelling with a flexy one to Italy soon. We are a group of 5 and each one has added their pass to their device without finishing the activation in the app (just the first step with the code). When booking the reservations for 2 trains online (via the site) I added the group members to my trip and got the rwservations for all of us (I now have the seat reservations ready in PDF) Now however I don't understand how we can get the codes for the other tickets that do not need reservations. Do we all just add the trips to the separate devices and from there get the tickets on each device or do I have to add them all to my app?I added all journeys to my trip both those with and without reservations, but do we all have to do it separately? Does the fact that I linked them with me in the site mean that I also must add them in the app? Or can they add the trips on their apps and then get the tickets for the other trains.I just got very confused with t

Hello, I purchased a $400 USD Eurail pass and was confused about directions and entered the wrong start date thinking it was active for 11 months. I thought the ‘start date’ would be whenever you used it first. In any case, I’m about to leave overseas and just found out that my month pass ends in three days, whoops!I emailed and messaged Eurail on May 1st but still haven’t heard back. My flight is in less than 24 hours and I’m getting nervous! Anyone been in this situation? When can I expect to hear from them? I’m flying into Madrid, Spain. Is there a booth at the airport or something? Is there a phone number I can call? I’m freaking out. Thanks.

Hallo. Endet ein Interrail Global Pass (2 Monate), sobald man die Inbound und Outbound Fahrt verwendet hat, oder kann man das Ticket weiterhin außerhalb des Heimatlands verwenden? Mit freundlichen Grüßen :) Hi. Does an Interrail Global Pass (2 months) end once you have used the inbound and outbound journey or can you continue to use the ticket outside your home country? Yours sincerely :)

I misspelled my surname when purchasing my pass Is it possible to change a letter of my surname? I bought a mobile pass that I haven't activated yet, I just bought a night ticket and I don't want to lose my reservation

Hello, i want to take the bus from oslo to kristinehmn at 15:42 and the train from kristinehmn to Stockholm at 19:45. There is only a short transfer time about 10 min. Will the train wait if the bus has a delay or do I have to be afraid to miss the train in Kristinehmn so that I have to stay there over night?

I want to use Rail Planner with Interrail paper pass. But the controller asked for a QR code in app, code that I've never seen and there no instruction where to find it.

Hi guys! I’m a German citizen, but have lived in the UK for four years as a university student. Can I get a global pass with the UK as my home country? I don’t have a British ID card or license, but I have pre-settled status in the UK, and am registered at the university in London. I also of course have an address in the UK, as well as bank accounts etc. I am planning to take a train from London to Germany, and would ideally like to travel more within Germany Thank you in advance,Jonas

Hi there, we have a night train tomorrow night from Zurich to Utrecht. We leave our current location tomorrow at 6am and can’t find any print shops that we will be able to get to in time… what should we do?  thank you! 

Hi, So last week I booked for my family 4 tickets from Paris-Remiremont one way.This week I discovered there is such a thing as Eurrail! ( I know very stupid).I guess there is no chance I can get refund or transfer those tickets into a Eurrail Pass? I cant find this info anywhere .. Hopefully someone can help me out. Thanks!EilnazCanada 

Just checking that I don’t need to activate my paper pass.I’m in the UK ,ordered the pass online which has come with the dates I plan to use it (19/09/22-18/10/22) so despite what I have read about going to a major station I’m thinking this is already ok??

Hallo zusammen, ich habe eine Frage zur Benutzung des Flex Global Pass von Interrail. Ich fahre bald mit dem Auto nach Frankreich und wollte dann mit dem Zug von Paris aus nach Deutschland fahren, in einer Stadt dann ein paar Tage bleiben und dann innerhalb Deutschlands wieder zur Heimatstadt zurückkehren. Nun habe ich diese Fahrten schon in der App eingetragen und habe dadurch meine zwei Heimatfahrten verbraucht laut der App. Ich wundere mich jetzt aber, dass es akzeptiert wird, dass ich an einem Tag nur innerhalb meines Heimatlandes fahre und dies akzeptiert wird, obwohl ich nicht aus dem Ausland Einreise. Funktioniert dies genauso? Ich bin mir unsicher, ob ich dann einfach einen Tag komplett in Deutschland damit fahren darf, obwohl die App nichts daran auszusetzen hat. Vielen Dank für eure Antworten! 

I don't know how inbound and outbound work in combination with travel days.. I have an interrail paper pass and I will write down all my travels in there.My journey will be starting in Germany (home country). On one day I will go from my home town to Munich and the next day from Munich to Rome (1 change in Italy). If I drive with another ticket to Munich... Is Munich->Rome my outbound-journey? Or is this the first travel day?Going home I will start in Neapel, change in Venice to a Night Train and then again to Munich and from there to my hometown. Is the complete journey my Inbound?

Hello,I will be travelling from the UK into mainland Europe over the next couple of month. I have a combination of flights and trains organise and I was wondering if it is possible to use 2 outbound  trips, rather than 1 inbound and 1 outbound …thank you for your help!

Hi everybody, tomorrow our journey begins! We're looking forward to it  😄I've got one question. We travel form the Netherlands to Luxemburg and have to switch trains several times. If we want to take some extra time at some station (let's say take a break in Liege spontaniously), do we have to change our travel schedule in the app?We have a Global Pass.Thanks for your help!

Hi everyone! I wanted to ask you for advice…I have a global pass with 15 travel days within 2 months and I wanted to know if it’s necessary to use the inbound journey? Or can I use it as a normal travel day? For example from Stockholm to Oslo as my last travel day and then I want to fly back to my country. Thanks in advance for your answers! Liza

Hello !!I'm taking my first train tomorrow, and the app wrote to me yesterday ''log in online within 48 hours to keep your pass activated'' so I logged into the app + on the interrail website, but today I had again the notification with writing 38h.What should I do I don't understand...??Thanks in advance for tour helpLou   

Hello everyone, how do I change the date of the first day of travel? In the Rail Planner app I activated August 4, I have no planned travel days in "My Trip" and I want to postpone it to November. Anyone know how to proceed? Thanks . Have a good day

Hello, I am contacting you because I have a few questions about the pass I won in January:Is there a reservation deadline, knowing that I would like to leave in August?Also, are there any discounts for other passengers' train reservations with my pass?Finally, I see on the application prices for trips but these are free?Thank you in advance for your response Cordially

Hello everybody  I just found out that I'm not able to use the Global pass and I'm asking for a refund, but I contacted the costumer service several times and I didn't get any answer.  I'm wondering if there is another way? Is the costumer service the only solution? If so I'm a bit deluded by the service provided. I have a Global + and it shouldn't be a problem.  So I'm wondering why it takes so long to have a confirmation   . I tried by the app and by costumer service but no reply yet. I'm a bit annoyed to be honest 

I bought the global pass on flash sale from the UK website and the email that should contain my pass number is blank, including other Information. Have anyone experienced this? I emailed the EU support team as the UK won’t reply me for almost a week now. Still they cannot fix the issue and I don’t get the pass they’re trying to resend to me.

Dear InterRail/ EuRail-people, my InterRail pass comes to an end soon.I know that you want to havee it sent in so that together with the travel diary you can calculate which company gets how much money.In previous years, the InterRail pass cover was a free envelope to send the pass back by post to you. This is no longer the case.How should I send the pass to you in a way that a) I have no additional costs and b) don’t have more work than putting it into a mail box or handing it over at a railway company selling point or sending you a scan via email?I am not willing to pay extra or take extra work for something you need, not me, and which you made less convenient due to removal of the free mail-back-functionality. But I am still willing to support the InterRail system by providing you the data you need to calculate where the money  goes.I also need the pass to claim passenger right compensations/ reimbursements for extra costs (accomodation due to cancelled trains and no possibility to

Hello,My phone with my pass was reset, now I can’t reload it on my phone because it is “already activated on another device”.I’ve contacted the customer service but I still haven’t received any answer and my trip start in 2 day. Do you know any other way to make things move forward ?Thanks for your help 

I bought Eurail passes, for my family of 5 on Rail Europe.  now I am trying to load them into Eurail to make seat reservations and it is saying name and Pass number don’t match, but they are exactly what is on my Eurail account.  Can anyone help?  I tried to get them through Eurail, originally, but the site kept saying error. 

Hello, I bought my global pass 4 days ago and activated it for the 3rd august. I was planning to travel this day but finally I traveled the 4th. My pass sans it remains 2 days travel on 4 ! Although i traveled only 1 ; todayIt says that the 3rd was a travel day but i didnt travel... I don't know how to cancel this ( it was written when i activate that i can change the first date travel but is it too late ? )  I am a little worried because the help center takes time to treat demande and im traveling only this week Thank you for answers !