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Hello !!I'm taking my first train tomorrow, and the app wrote to me yesterday ''log in online within 48 hours to keep your pass activated'' so I logged into the app + on the interrail website, but today I had again the notification with writing 38h.What should I do I don't understand...??Thanks in advance for tour helpLou   

Hello everyone, how do I change the date of the first day of travel? In the Rail Planner app I activated August 4, I have no planned travel days in "My Trip" and I want to postpone it to November. Anyone know how to proceed? Thanks . Have a good day

Hello, I am contacting you because I have a few questions about the pass I won in January:Is there a reservation deadline, knowing that I would like to leave in August?Also, are there any discounts for other passengers' train reservations with my pass?Finally, I see on the application prices for trips but these are free?Thank you in advance for your response Cordially

Hello everybody  I just found out that I'm not able to use the Global pass and I'm asking for a refund, but I contacted the costumer service several times and I didn't get any answer.  I'm wondering if there is another way? Is the costumer service the only solution? If so I'm a bit deluded by the service provided. I have a Global + and it shouldn't be a problem.  So I'm wondering why it takes so long to have a confirmation   . I tried by the app and by costumer service but no reply yet. I'm a bit annoyed to be honest 

I bought the global pass on flash sale from the UK website and the email that should contain my pass number is blank, including other Information. Have anyone experienced this? I emailed the EU support team as the UK won’t reply me for almost a week now. Still they cannot fix the issue and I don’t get the pass they’re trying to resend to me.

Dear InterRail/ EuRail-people, my InterRail pass comes to an end soon.I know that you want to havee it sent in so that together with the travel diary you can calculate which company gets how much money.In previous years, the InterRail pass cover was a free envelope to send the pass back by post to you. This is no longer the case.How should I send the pass to you in a way that a) I have no additional costs and b) don’t have more work than putting it into a mail box or handing it over at a railway company selling point or sending you a scan via email?I am not willing to pay extra or take extra work for something you need, not me, and which you made less convenient due to removal of the free mail-back-functionality. But I am still willing to support the InterRail system by providing you the data you need to calculate where the money  goes.I also need the pass to claim passenger right compensations/ reimbursements for extra costs (accomodation due to cancelled trains and no possibility to

Hello,My phone with my pass was reset, now I can’t reload it on my phone because it is “already activated on another device”.I’ve contacted the customer service but I still haven’t received any answer and my trip start in 2 day. Do you know any other way to make things move forward ?Thanks for your help 

I bought Eurail passes, for my family of 5 on Rail Europe.  now I am trying to load them into Eurail to make seat reservations and it is saying name and Pass number don’t match, but they are exactly what is on my Eurail account.  Can anyone help?  I tried to get them through Eurail, originally, but the site kept saying error. 

Hello, I bought my global pass 4 days ago and activated it for the 3rd august. I was planning to travel this day but finally I traveled the 4th. My pass sans it remains 2 days travel on 4 ! Although i traveled only 1 ; todayIt says that the 3rd was a travel day but i didnt travel... I don't know how to cancel this ( it was written when i activate that i can change the first date travel but is it too late ? )  I am a little worried because the help center takes time to treat demande and im traveling only this week Thank you for answers !

I’m the carer of a disabled passenger (Global 1 month pass), travelling to Istanbul from UK in August. I’ve managed to reserve seats/beds as far as Sighisoara (Romania), but beyond that I get any of 3 messages:quickly shows an reservation option but it disappears when I try to add to cart Tells me Seat reservation required, but doesn’t show price/or says beneath that prices are unavailable  Tells me in red “seat reservations unavailable”.It suggests I try other ways to book, which I have (country websites), but can’t seem to book tickets for European trains whilst not in a European country (I’m in Scotland) 😢It’s a bit harder to negotiate travelling, when looking out for someone vulnerable’s health and well-being, so I’m keen to resolve the overnight journeys before going. Can anyone help/suggest ways to do it?Thanks 🙏 🤞

My country of origin is Poland and on 13 of August. I'm going to take outbound journey from Warsaw. I bought a seats reservation for a direct train from Warsaw to Berlin. However outbound journey covers travel from my city of origin to a border. How should I fill my travel journal in this case. Last stop in Poland is Rzepin. Should I fill it in as Warsaw - Rzepin and this is my outbound trip? And than first stop in Germany is Frankfurt (Oder). Should the first trip of my first day of actual Intrerrail Pass is Frankfurt to Berlin? How should I cover border crossing from Rzepin to Frankfurt (Oder)?

Bonjour! Avec mon copain nous avons gagné le concours interrail pour voyager gratuitement à bord de trains pendant 1an.Nous avons donc prévu de partir du 25 mai au 29 mai en amoureux( voyage prévu depuis longtemps).Nous avons réservé nos billets de train hier et nous avons vu qu’il fallait réserver des sièges. Mais! En voulant réservant nos sièges ce soir nous venons de voir que rien n’était disponible et qu’on ne pouvait plus avoir de siège alors que nous avons réservé nos billets? Nous ne comprenons pas et sommes désespérés car nous avons déjà réservé notre hôtel et appartement et il n’est pas possible de se faire rembourser :(( Pouvez-nous aider ? Pouvez-vous nous trouver des sièges?

Hello I've made a reservation for the train from paris to london but cannot load the trip to my pass. Can anyone help me? It is for my second travel day. The first day has already been uploaded in my pass. 

Hi, I am sorry if this was asked before but I don't find the answer. I am in Germany and I want to take tomorrow the train from Hamburg to Copenhague but in the information post of Berlin Hbf said to me that I need compulsory reservation when interrail web and app told me that it isn't. I would like to know if I can sit on the floor with this pass but no reservations in this train and Denmark, Sweden and Norway ones. Thank you so much for the help and sorry again if this was answered before.

Hey travelers,  we’re currently trying to plan our trip from Munich to Bordeaux. This is our first Internal Trip and we’re still struggling with the reservation (and the high reservation fees). Problem 1) A lot of trains seem to be blocked. When I click on a train connection in the app, there’s a red text telling me that there’s no booking option. Can somebody explain to me if this is a platform bug or if those connections may be available soon? Problem 2) The few connections which I can book are pretty expensive due to the reservation fee. Are there any tips for cheap connections from Munich to Bordeaux or is it a “normal” Interrail issue to pay so much money on top?  Best greetings from Munich,Jona 

I am planning on trying to get from the Normandy/Caen area to London on August 7th. On the Eurail it says that we have to get seat reservations but when we try and book seat reservations it says they are unavailable or full. Is there any other way to get seat reservations? I assume go to the train station? I am at Paris Nord right now trying to get assistance but am unlucky. Our route would probably be Caen to Paris and then Paris to London. 

Perché nel momento in cui vado a scrivere i nomi dei passeggeri non c’è la possibilità di inserire Italia nei passi di provenienza? Non so come fare 

Hello,Please be kind help me with info,  I am a travel agent at a travel agency,Can I buy by with credit card of the agency a Eurrail pass for 2 passengers from the USA with a USA passport? do not ask them to the document controller and the card with which the Pass was bought? Some airlines have such boarding control.  Help me with the necessary steps for booking such a pass and logging into the system on the application.I have never made such reservationsGabriel   

Hi! I’m going to take a train to Berlin. After that i’m taking a plane from Berlin to Belgium (my home country). After that i’m taking a train from Belgium to Torino in Italy. Is this possible? Or is it necessary to have train connections between every country? 

Hi, I'm Hyunjin. I got a refund for my Belgian seat reservation on July 23rd. But it turns out that Eurail Pass used it on July 23rd. I got a refund on my seat and didn't use it. Can you cancel the date of July 23rd in my pass? One day is not enough for the rest of the trip. Please be considerate of me. Thank you, Eurail.

Hallo Interrail Comunity , Ich habe eben bemerkt, dass ich ausversehen einen falschen Reisetag (und zwar heute, 03.August) bei der Interrail-App, „My Trip“ ausgewählt habe, anstatt morgen wie es eigentlich sein sollte, da ich morgen erst weiterreise. Da der Tag aber schon angebrochen ist kann ich das nicht mehr ändern, so wie es Tage zuvor ja normalerweise möglich ist. Ich habe leider auch keine weiteren Reisetage übrig. Gibt es eine Möglichkeit das zu ändern, sodass ich morgen fahren kann, da ich heute ja auch nicht mit diesem Ticket gefahren bin?

Hey is there a telephone number to contact someone from Interrail? thanks 

Dear community,I already bought and started to use my own pass and would like to add a child pass to it (as I cannot buy a child pass without a adult pass). How can I do it?Thanks for you help as I leave on Sunday for Prague with my young daughter!Éric 

In the rain planner I can’t find cities like Beograd or Sarajevo which makes it difficult to find the train connection from there to other cities. Has anyone the same issues and is able to help me how to book the train without needing to pay for it? thanks for York help.  p.S. I am in Budapest right now and want to see the south East of Europe . Which city do you recommend tk visit next?

Hi there,I will travel with the one country mobile pass this week for the first time.I have a question concerning saving multiple journeys for one day. Is it possible for example to plan the journey of a whole Friday, in separate journeys without using up multiple travel days? Will the app be fare to see that if I save a journey for Friday morning, and later in the afternoon on a different journey for that same Friday, it will still fall under one traveling day? Or do I need to plan a whole day in one journey plan?I hope my question is clear and you can help me. Thanks in advance! xIsabel