Solved

Hello. I have a tour family mobile pass purchased with plus.i am having a loro of difficulties in booking and communicating. The passes have not yet been activated. Is It possibile ti request a refund? They are reliable?

I have a 10 min layover. Will I be able to make the next train on time?

👋🏻 Hi, good afternoon! We are a couple from Barcelona. We have paid the Greek Island Pass (4 days within a month) and have already the ID of the reservation.📲 Now we need to activate the pass in the Interrail app but our ID does NOT work. Considerint we are travelling on August (busy ferries, I suppose), we want to activate the pass and reservate the different ferries Athens - Santorini - Naxos.  😓😓 THE PROBLEM: The app gives us an error by which our ID is not valid. We think this is due to our start date pass: 15th August. Does this mean we won't be able to reservate the ferries until 15th August? We want guarantees... And do NOT have any email response. Help please!!! 🙏🏼🙏🏼🙏🏼

Hello, I'd like to ask whether the Interrail Global ticket is valid in Serbia and North Macedonia. I need to travel from Zagreb (Croatia) to Belgrade (Serbia) and from Belgrade to Skopje (N. Macedonia). I can't find it on the app. Where can I book my train ticket? Can you help me?

I have a global pass, 2nd class. Now trying to get from Copenhagen to Stockholm. However, trains are sold out. I can find 1st class seats. If I buy these seats how can I buy the firstclass ticket? Called to SJ (Sweden's railway) but there re 180 customers before me. Any tips? 

I travelled from Hamburg to Verona with a connection via Munich (night train). I now want to go back to Hamburg. The system says that I cant enter the home country again. It seems that the connection via Munich at night was calculated as a second trip in my home country? What can I do to come home?

Emergent support needed!2,5 weeks ago I wrote you a letter asking for help.We really need it right now!When we travelled from northern Sweden to Stockholm,we started our journey in the evening.The next morning we took train from Stockholm to Copenhagen.The pass demanded to use in-/outbound journey on the both trips.We hadn’t left Sweden yet but the system already took all of our in-/outbound journeys within 12 hours of traveling.Otherwise,it was impossible to get a QR-code for the trip Stockholm-Copenhagen.We are 2 adults and 2 kids and tomorrow we want to come back home.The Interrail pass refuses to activate any journey to Sweden because no in-/outbound trips are left.There is no helpful information about the conditions for in-/outbound trips.Though we have read a lot about Interrail, right now we are feeling worried and disappointed in the system that is failing us. We need an inbound journey now to get home.And it can take up to 17 hours to get there through Sweden.Best regardsElena

HiI’ve bought a 5 days interrail for two people and today I’ve activated the pass and booked the outbound journey - including buying the reservation seat for the eurostar to Paris. Now it’s showing travel days 3/5 left where it should be 4/5 left, correct? Below picture to illustrate.can I have some help, please? I found the whole process of pass activation and seats reservations very stressful possibly not quite knowing what I was doing. 

Hi, I hope someone can help me.  We were robbed on a night train last night.  My phone with the global pass is gone and I need to download the pass to a new device.  Our next train is Sunday.  There is no telephone number to Interrail Customer Service and no-one has answered my email to support@myinterrail.co.uk.Can anyone help me in advising how this can be done? I dont want this very stressful situation to mar the rest of our trip :-(Thank you everyone.

Hello, I have a technical question, if I am going interrailing from the 9th august to the 5th September do I need to buy a 2 months pass, or can I buy a 1 month pass. I will be gone less than a month, but it does switch from august to September while I am gone, and I can’t find anything on the website to answer my questionBest Regards Kaya 

Hi,      I am planning to purchase an Interrail global Pass (4D) for my first ever trip with interrail. a few personal details are as follows. Planned Pass Type:  Interrail Global (as whole family have German visas) - 4 Days in a monthFamily/ travelers:   Me, my wife, 8yrs (son), 6yrs(daughter) & 2yrs(son).  total 5 peopleCurrent location: Berlin, Germany Tentative Trip Details:        a - Berlin to Mannheim 13.08.2022        b- Mannheim to Paris  17.08.2022        c- Paris to Cologne  19.08.2022        d - Cologne to Berlin 20.08.2022  Q1:  Since my country of residence is Germany,  I am confused as if for 4-Days global pass would be right choice for above mentioned itinerary. ?   i mean specifically talking about “inbound/outbound within country of residence” rule. Q2:  For Mannheim, Germany to  Paris, France leg and return leg, seat reservations are mandatory, but do I have to make seat reservations for adults only ? or for all kids (8,6,2 yrs)  also? Your valuable feedback is h

Dear sir/ms.  I hope you can help me. Yesterday we tried to make a reservation for a train in Spain, since this is needed. The lady at the desk refused however to make a reservation before we added the travel day in the app, even though the day we wanted to travel on was a few days ahead. Because of bad internet we could not turn on the travel day and she even refused to check if there would be trains available for this date. Is is necessary to turn on your travel day when making a reservation? I understand that is is obligatory when entering the train, but I believe it is not when making a reservation, or am I wrong?

Hi, So new to all this been reading things for weeks! Planning to buy the global 1st class Interail pass and travel from the UK to Europe within the next two weeks.  I have seen there are 2 websites to buy the reservations on? The interail website and B website. Does it matter which one you choose? Also Am I pushing fine by buying the pass this week for travel beginning of August. 

English below: Hoi! Ik heb een global pass voor 4 dagen in 1 maand, kan ik die maand aangebracht voor 24, 25, 26 juli en 23 augustus 2022, of moet het binnen dezelfde maand vallen (allemaal in juli)? En als ik deze 4 dagen op dezelfde pas kan reizen, telt een maand dan voor 30 dagen of voor 31 dagen?  Hoi!Ik kocht een globale pas voor 4 dagen in 1 maand. Kan ik dezelfde pas gebruiken voor 24, 25, 26 juli EN 23 augustus? Of moet het allemaal in dezelfde maand op de kalender staan ​​(allemaal in juli)? En als ik mijn maand zou kunnen beginnen wanneer ik wil, telt de maand dan voor 30 dagen of voor 31 dagen?

Hello :) I ordered a pass and already payed for it but didn’t get a confirmation EMail… My boyfriend who ordered at the same time got one. Also the website says that there is no booking on my profile… Do you have any ideas whatto do now?thxHanna

Hello. I have seen on the Interrail App that is it not compulsory to book a reservation for the train Hamburg-Copenhagen, but some people form the Community have said that it is. I have a 1st class pass and was wondering if maybe 1st class wagons are not as crowded as 2nd class wagons, and therefore and I would not need to book a reservation. Thank you!

Hi!! I need to travel on wednesday the 27th July from Paris to Berlin. I dont understand if the Eurail website is not working, but when i first search it says for ex the train that leaves at 9:06 from Paris Est to Frankfurt costs €15. And when i click on the option there’s a sign that says prices unavailable. And the same thing happens with every other option that i touch. Is it possible that all trains from that day are sold out? Where else can i search for reservations??Thanks in advance!!!

Hi!I’m in Rome at the moment and I want book the nightjet from Rome to Cefalu (Sicily) on the 23th-24th of July. When I try to do this on the ÖBB website, it says: ‘ticket unavailable’ even though I clicked on the ‘one-way ticket and day ticket’ button. Does this mean that the train is full? Are there any other websites I could check?Thanks!! 

my passport was stolen, can i travel with a copy of the documents and a police's report? Thanks 

I can’t book any seat reservations because it won’t let me add my mobile ticket. My last name includes an ä. On the ticket itself the ä is depicted as a question mark but when I copy that directly out of my email confirmation it tells me I can only use a-z. I also tried to do ae, an a or just leaving it out but then it just tells me that it can’t find my pass.Please help me! :(

So I won a global pass with DiscoverEu but instead of getting a 30 day pass, the app says I have the "7 travel days within 1 month" passHas this happened to anyone else?What should I do? 

I am from UK and have schengen visa for short term. I am travelling 1st time via interrail pass. When we go from one schengen country to another schengen country via train, is there an immigration check done while entering that country e.g.- from barcelona(spain) to nimes (france) to lyon (france): will there be an immigration/passport check and stamp at each schengen country and do we need to consider having additional hourse in between legs in that case?Please help.ThanksPriyanka

I have activated all my family pass on one phone and wanted to do now one pass on each phone. My pass is from 21 june to 5 july activated and i have booked a ticket with seat reservation of that too. What will happen if i will deactivate from mine phone and login from another phone 

Bonjour,Nous habitons Nantes et partons avec le pass global cet été en Suisse et en Italie.Je ne suis pas sur de mon voyage retour. Nous souhaitons prendre un train de nuit NICE PARIS, puis faire Paris Nantes.Devons nous absolument partir d’un pays frontalier (Italie) le jour du départ de notre train de Nuit ? pour valider un “retour” sur notre pays de résidence?Merci pour votre avis..Aline & Cie

There is no longer an overnight train from Milan to Paris. So I booked a high speed train during day but when I went to make reservations I could not as “it was not possible”. Likely sold out. So I used the suggested sites to book and ended up having to pay €90 for a ticket!!! Not only that I booked hotel in Paris for the night with hopes of travelling on to London the next day only to find out that there are then no Eurostar tickets at all for weeks. This global pass is bit of a farce to honest and it’s starting to add up to a pretty costly ticket. I also had to fly to Venice to start it as could not get overnight train from Prague (where I lived) back then 4 weeks ago either! After trying so many connections, FlixBus and ferry’s etc the really only option to get me to Dublin without it taking 3 days of non stop trains and boats is to fly. So I’ve dropped another €240 on flight from Paris. Basically I have used 4 days of my 10 day 2 month pass and couldn’t really use the rest! Bit of