Solved

So i am using the rail planner app to book my trains and keep track off the ones i wanna catch, but I don’t understand if the time that appears in the app is the local time of the countries. For example i am booking a train from portugal to spain, the departure time and arrival are in what timezone in this case ? Because they have a 1h time zone difference so if i leave portugal at 4 and catch a 2h train i arrive in spain at 6 portugal time but 7 spain local time. How should i book the trains ? Should I look at the time from the departure countries time zone or the destination. 

I am making my reservations from London to Amsterdam, do I need to make two reservations one to Bruxelles-Midi and one to the final destination to Amsterdam Central? 

Hello,I am french, I plan to make a round trip from France to Sweden. I will take at first the train from Paris to Köln. For the return trip, I plan to take the train from Köln to Nantes via Paris.Is it compliant with the outbound/inbound rules of the Interrail pass, or must I end my round trip at Paris the city of my departure ?Regards

Is the day I activate the pass the same as the day I travel?The date of the first travel day is July 30,can I activate  pass now?

Hello, If I activate my 2-month pass now and select the first day of travel (July 3rd), will it be active now for 2 months or on July 3rd for two months? I want to activate it now to reserve seats for some trains, but I’m afraid the pass would then start right now, and not on the 3rd which is the day I want to start my trip.thank you very much! 

I have booked a travel star from London to Paris on 17 august.I am trying to book a train from Bolton to London Euston on the same day in the morning. There is no online option to reserve tickets and the train station in Bolton said they have no idea about inter rail reservations. Anyone able to help?Thanks

Hi,i have booked a trip from Copenhagen to Hamburg 2 months back itself. At that time, for that train no reservations were needed. still now just that journey exists in my trip without any highlights ( like ‘seat reservations needed’ highlight notification which I got for some other trips )now I thought to change time of my journey and now it says seat reservation needed. So, I did not do any change.  my question is if I continue with my original journey booked 2 months back, for which I have ticket (QR code), will it be sufficient or do I need to reserve seats there also? I am confused because QR CODE DOES NOT HAVE ANY SEAT NUMBER ,it just says second class. Kindly help me.Note; I have monthly EU global interrail pass

Hello,unfortunately we have a problem with our mobile pass.We chose the 23rd as our starting date but actually wanted to start tomorrow the 24th. now, when we enter our trip on the 24th, already 2 travel days are gone. Why is that? Can somebody explain? Or is it still possible to change that? Thanks in advance for the help and best regards.  

Before, when with PAPER card, for overnight train that depart after 19.01 (or 20.01?) you can select OR day of departure, OR day of arrival. i.e. if I leave evening, AFTER  19.01 at 15 July and arrive on 16 july 6.15 morning I have the right to select any 15 OR 16 as a travel date.  What’s happened with this rules now?  IS it exist FOR PAPER card or was canceled? I prefer somebody from interrail to answer me EXACTLY and not a traveler.

I added a travel day in error for today 20 Jul, but my trip is not until Tuesday 26 Jul. Please help! This is my second last travel day 😢 and I really really need it! 

Hi, is it required to be online to be able to show the Global Pass in the App to the conductor? Is there WiFi in trains in Germany, Switzerland and Italy? And can we charge our phones in these trains?

El último día, para volver a Madrid tengo que tomar varios trenes en Francia que me llevan a Girona y de ahí a Madrid. El problema es que según he leído, no se puede tomar más que un tren a/en tu país y no sé si puedo hacer esa ruta, ya que no hay ningún tren directo Paris- Madrid.Se podría hacer? O hay alguna alternativa?

Hello, is there a bucharest-halkali train? How much is the reservation fee?

Hi,I’m using a global pass (mobile).Previously, I’ve booked seat reservations with Eurail but this time did it directly from www.bahn.de.I received a copy of the seat reservations in my email and downloaded the DB app and the seat reservations are there but there is no QR code.I was just wondering whether I need a QR code and if I have done something wrong.Thanks

Buenas noches. El día 21 de Agosto queremos coger el tren nocturno Budapest Split. Venta a las 19.01. Hemos intentado reservar desde la app eurorail y no podemos, también desde OBB y pone tickets no disponibles ¿Está lleno ya? ¿O quiere decir que solo se puede hacer en taquilla?Os dejo el enlace: https://shop.oebbtickets.at/en/ticket/timetableEl resto de viajes los haremos sin reserva, aunque sea más tiempo... Nuestro itinerario es Barcelona-Praga-Viena-Bratislava-Budapest-Split- Ljubljana. ¿¿Lo veis arriesgado??¿la mejor alternativa para mirar horarios es la página OBB según mi itinerario? muchas gracias

I need to catch the INT 480 train from Rijeka to Budapest tomorrow, the intarrail application says the seat reservation is mandatory, the interrail website won’t let me get a seat reservation, I contacted customer support and they redirected me to the Hungarian railway website, but I could not book a seat reservation alone, it only let me buy ticket+Seat reservation (even if I checked the box that said I already have a ticket/pass). From the Hungarian website it seems a though a reservation is not mandatory, as when you buy a ticket it asks weather or not you want to reserve a seat, but the interrail application says it is. So which is it ? How can I get a seat reservation ?PS: I know this is last minute, I’ve been trying to solve this issue for a while but customer service is slow and the websites unclear.

Hi - this may be a stupid question but I need all the help I can get with booking night trains for italy.I have found the trains I want on both italiarail and trentitalia websites but neither of these sites have an obvious option for applying the interrail pass to the booking. But when I try the interrail/eurrail reservation system it does not find any of the trains even though both other sites clearly have booking available.This is specifically for booking a night train/sleeper cabin.

Hi Everyone, I just booked a reservation from Zurich to Berlin for 14/8. The money has come out and the screen seemed to just blink off before I could take note of anything. Meanwhile I haven't received a confirmation email with the details. So, I decided to create an account and make an enquiry. I've had 2 other emails about the account and the enquiry but not the reservations. Is this unusual? Will they send it closer to the time? All other reservations seemed to be pretty automatic (French and English). Not sure if I should just buy another reservation.  ThanksTam

Hello, we booked multiple tickets for our group, and want to cancel 1 person's tickets. They have all been booked through the interrail website and cost 10 or 13 Euro's each. Is this possible? I tried on the Italian Railway website, but it doesn't allow to select any of the tickets. 

If yes, which ones?

I’m trying to reserve the train that departs 1 week from now online. It says the reservation is available but when I put in my French hostel address it says:“Your order contains one or more paper tickets, based on our calculations your order will not arrive on time. Please send your reservations to another address, such as your hostel in Europe or try booking at a European train station.”How can this be? Is there no way around this? I tried calling SNCF last night and they said that there isn’t spots available but the Eurrail website says there are. I won’t be in Paris until the 26th and I fear the tickets might be sold out if I go to a station to book it then…Any suggestions would be much appreciated. Thank you ❤️

Hey! So, unfortunately, 24th July is our last day and last travel day of our Interrail trip, our Passes are valid till this date. We’ve just recognised that we’ve bought earlier (like a month ago) our seat reservations on our very last train the Zürich - Budapest night train (14 € / person). This train departs on the 24th, but arrives next day, on 25th, consequently this, arrival date is not in the Pass validity. Yeah, we know, we should have thought about this way more before… But now the full fare tickets for this route are very, very expensive (100 € / person), which we frankly cannot afford. What should we do?? Are we in a trouble?? Such a bad situation…..

My phone re-set mid journey, now I can't add my pass again to the same mobile. It says already added to a device. I am in the middle of the journey right now. I need urgently help. Order Number EU30787033Pass number VWTVF7

Hi Everyone, I am thinking of using Interrail with my child to travel from the UK to Spain.From what I understand, we cannot use Interrail within the UK, except on the Eurostar to get out of the country and back in. So we will be getting a family Railcard anyway to ease the cost of getting to London and I am wondering whether the Railcard can be used in conjunction with Interrail (eg for the Eurostar seat reservation or for the Interrail ticket….?) 

Hi! I am on my way home and by mistake used my outbound flicker on the app. My train leaves tommorw and I have to stay in Gothenburg for 1 day. How can I redo the mistake