Solved

Hello ! I can’t reserve a seat on the train from Geneva to Brig on the 2nd of August at 10:11 (I tried on OBB but it says that no ticket is required and I couldn’t find the seat reservation only on SBB). Do you think that I should buy a ticket (for 19,62 €) or is it not necessary ? Thank you in advance for your advices, Océane

Does anyone known if I can use the Eurail Pass to travel from Munich all the way to Zugspitze including the cog railway?

Hi, I tried to book a reservation on interrail website but because of technical issues I didn't get any reservation (it doesn't appear on the website and I've got an email saying that they had a problem) even though the system took my money.Is it possible to have a refund? Thanks 

Hi! Yesterday I made 8 seat reservations, the money was taken from my account, but I can’t see or find the reservation anywhere… not on “my side” or in my email. When I made the reservation I got an confirmation on the site, but now it’s gone…? Anybody else who has the same problem? 

Accidentally selected today as travel day 

Hello everyone! A few days ago I booked this direct train from Basel to Italy, I paid 13 euros. The problem is that I never received an email with the seat reservation. In my account I can’t find it either.. there is 13 euro taken from my creditcard so I made the reservation but I have no information about it, not even a reservation number. What can I do? I already tried to contact interrail by   answering questions to this bot to find out how I receive my reservation but i haven’t heard anything back. I will need to use the trai in 2 days. On the 22th of July..what is best to do? But another reservation or go without reservation? Or is there another way to receive my seat reservation?Kind regards,Adina

Hi, could you  please help me finding information… I bought a  month ticket for whole family, but finaly my 17yrs old son could join us a week later. Can he travel separately? Thanks in advance! Helena 

Hello! I am travelling from Prague Hlavni Nadrazi to Budapest Keleti in two weeks and I have already chosen my trains on the Rail Planner app. However, on the ÖBB website it says that there are some changes in the route due to construction work. Has anyone used this route and knows what is happening? Are the trains working?Thank you all! 😙

I have ordered and installed for 4 persons a 2 month first class Interrail  (order IN30577752) .  I understand that these 2 months start with the first trip you actually book and take,Once i had installed railplanner I checked if I could take a trip from Paris TGV any time after June 20 , but could not find any seats that could be reserved through the Interrail site for any of the days desired.  So I did not book but had to buy a separate new ticket for that trip for a trip on June 30.So I plan to use my Global Card when I book for the first time a trip, and  will use it for the first time for a trip from Geneva, Switzerland  on Juy 23.But in MY PASS the validity is now shown as valid from June 20 -19 August, although I did not book any train until now .   Will that be automatically updated to July 23- September 22 when I book and confirm the first trip for July 23 ? If not, I believe that the instructions given by Interrail is misleding, indacting taht you can decide anytime when  you

Hey!! I bought my Eurail Global Pass but when I try to do a reservation, it says that my name doesn´t match with the pass number. What should I do?

Hey everyone, I am very new to this but I wanted to go travelling starting monday for 4 weeks. I havent bought my pass yet but I wanted to get the eurostar on monday, starting from liverpool to paris. I wanted to stay a few days before heading to spain and so on. However, I have realised I should have booked the eurostar sooner. Should I book my interrail ticket and then look to see if there are seat reservations I can make? I am very confused about how to make these reservations and to see if there is availabilty on the eurostar, please help! thanks in advance :)

How do we book the Zurich to Budapest sleeper stopping at Prague?

In my Global Pass is possible to add as many journey as I want before the activation of the pass: in case I lost a train during my trip, or a coincidence with another one, what should I do? Is it possible to add another journey and take the trains that are available?

Paris-Warsaw on August 5 is the last stop on my journey, but all of the routes have a problem within them. Most routes from Paris on the morning of August 5 have sold out, which is a problem, since I have a bus from Warsaw already booked. I would be most grateful for at least  a magical train suggestion from Paris to Berlin.  Thank you in advance! 

Hello--I am struggling with adding a trip to the mobile app pass.  We are a family of 5.  I have activated the travel day and created unique trips under My Trips….but I receive only the option to connect to a paper pass when I try to add to My Pass.  I appreciate any help. I have reservations booked for these trips, as well. 

Hi,I have a global pass and was thinking of heading up to Finland and then heading to Estonia/Latvia/Lithuania but saw that Eurail is disrupted in this region, although there are buses available.Was wondering if anyone had travelled on the buses and what it was like.Or if anyone has an opinion on best way to move around that region at the moment.Thanks

For two of my passes the country of residence is wrong, since the drop down button did not show the option of Netherlands i ended up selecting Netherlands Antilles.I travel tomorrowDid mail the customer care hoping for a much faster response and help here. 

1. We have planned our route via interrail planner, how should we confirm and get tickets for the journey? 2. What is happening in the situation, when one train is late and we won't manage to change our train on time? Should we take another train withe the same ticket we have or should we book another train ticket?3. And how should we count the outbound journey day? We leave on 26th of August at 3 a.m from Poland and we change the trains in Germany and we arrive to our destination point in Slovenia the same day at about 8 pm. Should it be counted as the outbound journey or the change of trains starts the first day of the journey?4. And the final question, We want to book the Glacier express in Switzerland, we have to buy ticket via Glacier express website, and we will choose the reduction for interrail. So is it counted as the travel day and should we put this journey to the planner?

Hello. I am planning to travel from Budapest-Keleti to Wien Meidling with the regional train RJ 66. As far as I understood, regional trains do not need reservation; you simply have to hop on. However, the app says that reservation is compulsory. Has anyone used this conenction and could tell me if they required a seat reservation?Thanks a lot!

So I’m planning a trip through Eurail and have already found out that alot of the trains don’t match on the app vs online (I did as much research as possible and I know that the app isn’t always reliable since timetables aren’t always current). My question is how reliable is the Eurail website timetables? A few of the trains I need require seat reservations (despite conflicting with the app saying seat reservations are only recommended), but when I double check the trains with a specific country’s timetables there are vast discrepancies. I’m afraid to make a train reservation on Eurail if the train doesn’t end up existing. Any advice on this? Should I just trust the Eurail website and go ahead and get the reservations?

Hello :)I just bought my interrail ticket and try to organize my first interrail journey!I`m planning to take the eurostar from Bruxelles to London but I`m not sure what I`m planning to do in Bruxelles/ how much time I need there jet so I`m nor sure which time I should reservate the train.Is it possible to reservate a train and then spontaneously rebook it, to be able to take the train that`s scheduled a few hours later? Or would I have to pay the reservation fee again?Thanks!

Hello! I am a bit confused: we booked one overnight ferry (Stockholm-Turku) and one short ferry (Helsinki-Tallinn), both with discount but not free. I assume this is not a travelday, but I am not 100% sure. Can anyone confirm? We have a Global pass with 7 traveldays in 1 month. Thank you!!Ella

Hello everyone!I'm going on my DiscoverEU trip next week, and the  first train ticket, Warsaw-Berlin, is a paper ticket. While booking seats, the Interrail website does not let me put in my Latvian address, as the ticket will not arrive on time. Is there a way to get the paper ticket digitally and print it out myself?Thank you all in advance!

Hello everyone! I have received the DiscoverEU ticket, so therefore now I have the option to choose between flexible and fixed travel.I’m almost 100% sure to be taking the flexible option, but I’ve been struggling with the 251€ “budget”. I don’t get if (within a Travel Day) I can hop on ALL the trains I want, or either need to be writing down how much does each train cost and be careful about it?So that if I spend 200€ travelling to Sweden (for example), do i need to add 200-51 = 149€ of my own wallet for the journey back?

If on trains where seat reservation is mandatory and a person does not book it, can you still get on the train and travel? So if a person doesn’t book a seat when is obligatory what happens?