Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,666 Topics
  • 21,911 Replies

5666 Topics

J
Johannes Barth
asked in Eurail & Interrail Passes

Not all trips are added to the app

Hej,Adding two trips (connections I found in the planning tool), only one trip was added to the ticket the other never appeared, however the slider in the planning tool shows that it is added.Is this a common issue? What to do about it? Anyone out their with the same problems?(In my special case it doesn't matter because I have 9 euro ticket for the part which doesn't appear on the ticket.But affecting high-speed trains and other countries it would be an issue.)

6
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Railly clever
1 year ago
T
tiliprimroseRight on track
asked in Eurail & Interrail Passes

Used travel day for outbound journey

Hi, I’ve just activated my pass and my first journey is tonight which is a night train out of my home country (outbound journey). Without thinking, I’ve added a travel day to this journey. Will the system realise this is only an outbound journey and cancel out this travel day / reset the amount of travel days?  I can’t cancel this travel day as it is today. I marked it as an Outbound journey on my planner. Thanks 

2
T
1 year ago
D
dpryoungRail rookie
asked in Eurail & Interrail Passes

Eurostar Home Country - does it count as a French journey or British one?

Hello! I (UK resident) understand that if I use the Eurostar from London to Paris it counts as a British journey, with regard to rules on use of Interrail passes in your home country. However I can find any info on the return Eurostar journey (Paris-London) - does this count as a ‘French’ journey or a ‘British’ one? Thanks very much. 

5
D
1 year ago
Maria Vittoria Giordano
Maria Vittoria GiordanoNew aboard
asked in Eurail & Interrail Passes

if i activate my "interrail global pass" (flexi pass) by entering the departure date, can i change it later?

if i activate my "interrail global pass" (flexi pass) by entering the departure date, can i change it later?

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Railly clever
1 year ago
S
SyntaxError1871Right on track
asked in Eurail & Interrail Passes

Added today as a travel day accidentally on the app and can't delete.

Added today as a travel day accidentally on the app. Cannot delete. I need all my travel days and this ghost travel day deleted from my pass.The app defaults today as the travel day and it is a very easy mistake to make. I need this travel day removed. I filed a ticket a few days ago but I have not received a response. I need this done ASAP and escalated if possible. Please see attached screenshot. I need the travel day removed from my pass. I have not connected any journey to this travel day so it should not count as a travel day nor did I use any rail services that day. I need all my travel days for my pass and losing a travel day to this bad UX on the app is wrong and should be corrected.Travel day to delete: July 19 2022 Moderator Note: Redacted pass and reservation information.

6
S
1 year ago
D
dacNew aboard
posted in Eurail & Interrail Passes

Eurail pass versus Swiss pass versus top of Europe

Traveling from Prague to Munich, to Zurich, to Lucerne (2 days), to Interlaken (3 full days) to Geneva (4 full days with 1 day to Mont Blanc) to Paris (4 full days with 1 day to Luxembourg) to Barcelona.my question should I buy all three of the following passes:europass flex globalSwiss travel passtop of Europe Jungfraujoch pass? 

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M
Railmaster
1 year ago
B
balazsd
asked in Eurail & Interrail Passes

Requesting Updated Invoice with EU Tax Number

Dear support team,I recently received an updated invoice for a company purchase of Interrail passes. Unfortunately, the invoice does not have Interrail's EU Tax Number on it, which means it is insufficient for the company's accounting needs.I would like to request an updated invoice that includes the issuer's EU Tax Number (VIES VAT number). Could you let me know what, if anything, I need to provide as information for this?Thank you for your help.Best,Balázs

5
B
1 year ago
Tereza Menclová
Tereza MenclováRail rookie
asked in Eurail & Interrail Passes

Wrong country of residence – Czech ID to proof

Hi, I'm sorry to bother you, as this question occurred here many times. Unfortunately I wrote a wrong country of residency (Germany, as I study here) to my mobile pass, but I would like to change it to Czech Republic. I have a Czech ID to proof in the train. Is this enough or does it have to be changed in the pass too? Thank you very much and have a nice day! Best regards, Tereza 

4
C
1 year ago
N
Full steam ahead
Noltalgic railerFull steam ahead
asked in Eurail & Interrail Passes

How to get the wrong date of birth correct?

My mobile passport's passenger data has the wrong date of birth. The customer service team reported that they have changed it, but unfortunately it is still wrong. The trip begins pretty soon. What could I do to get it right?

3
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Railly clever
1 year ago
C
claralzxRail rookie
asked in Eurail & Interrail Passes

German Rail Pass from Innsbruck to Munich

Can I check if the German Rail Pass can be used to take the trains from Innsbruck to Munich?

3
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1 year ago
Ilana Leikin
Ilana LeikinNew aboard
posted in Eurail & Interrail Passes

is the Flexipass worth it for me?

Hello everyone,I am planning a trip to Switzerland and Germany this summer and trying to decide whether the flexipass is worth purchasing. I have calculated 4 days that I will be travelling long distance and believe I will save with the pass, the travel plan for those days are:zurich to interlaken interlaken to and from lucerne (in one day) interlaken to munich nuremberg to berlinSo I am thinking of purchasing the 4 days in 1 month pass. Just wondering if there is something that I might be missing, additional costs I am not aware of, or whether I am not able to use the pass for some of these routes?Also what is meant by one month? I will be travelling between August 15-September 5. Is that included as “one month” or does it actually have to be the same month ex. only able to travel in August. Thank you, Ilana

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Full steam ahead
1 year ago
Diego Fernando Morales
Diego Fernando MoralesRail rookie
asked in Eurail & Interrail Passes

When booking reservation - pass cover number doesn't look right

when I want to book a train seat it says Your Pass cover number doesn't look rightwhat can o do? 

5
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Railly clever
1 year ago
C
Charlie0000010New aboard
asked in Eurail & Interrail Passes

Use of travel day despite not travelling

I tried contacting support about this and have not received an answer and we are leaving from Prague in two days so it’s very urgent. due to train disruptions in Budapest-Nyugati we were unaware off we missed a train, since we activated our passes beforehand we lost a travel day which is crucial for us to return home to Sweden.. What can we do? Can we get in contact with interrail in a better manner? 

1
Angelo
Railmaster
1 year ago
FabianD
FabianDRight on track
asked in Eurail & Interrail Passes

Reservierung Augsburg - Bordeaux

Hey, bevor ich mein Interrail Ticket kaufe möchte ich erst wissen ob ich die Reservierungen die ich für die Strecke benötige auch wirklich vornehmen kann, im Sinne von; Ist der Zug bereits ausgebuchtWeiß jemand ob und wo ich das nachsehen kann? Anderenfalls muss ich ohne Interrail reisen…  Danke und Grüße

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Full steam ahead
1 year ago
M
Moritz WittmannNew aboard
asked in Eurail & Interrail Passes

Ein und Ausreise

Hallo,wir planen unsere Reise in 2 Teile aufzuteilen, weil wir zwischendurch nochmal nach Deutschland müssen. Allerdings darf man mit dem Pass ja nur einmal ein und ausreisen. Wäre es also möglich seine Reise in Tschechien zu starten dann und dann nach der ersten Tour mit dem Zug einzureisen in Deutschland ice etc mit dem interrail pass zu nutzen und anschließend mit dem interrail pass die 2. Reise zu machen und quasi die Ausreise dort zu nutzen. Am Schluss würden wir zurück fliegen. Hat jemand Erfahrungen gemacht? Funktioniert das so? Danke an alle die helfen können!

2
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Railly clever
1 year ago
Joh Mnt
Joh MntRight on track
asked in Eurail & Interrail Passes

how long before my trip should I activate QR codes

Hello I wondered if there is a limit to activate QR codeS on Rail planner app, before I take the trains? nos it possible to activate it only a few hours before I took the train ? thanks

2
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Railly clever
1 year ago
Sara97pt
Sara97ptRail rookie
asked in Eurail & Interrail Passes

Is the QR code already the ticket or I need to book the ticket on a train station?

Hello there, Can you please me help me about the train tickets?I have mobile pass and I will travel in august. I put the dates and trains time on my app on my trip. I have a QR Code for all these trips that I booked on the app. Is the QR code already the ticket or I need to book the ticket on a train station?Thanks

2
M
Full steam ahead
1 year ago
D
Danny BurnsRail rookie
asked in Eurail & Interrail Passes

Edinburgh to Europe -inbound/outbound taking multiple trips on same day

Hi I am trying to work out whether it is worth buying an internal passLike many others I am confused by the inbound outbound rulecan I travel by train from Edinburgh to London and then take a Eurostar if it is on the same day, and can I take the Eurostar and then the train back to Edinburgh if it is on the same day?Many thanks for your responses.

4
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1 year ago
J
Johannes Barth
asked in Eurail & Interrail Passes

Withdraw today's travel day. How to do that?

HejI had problems with creating tomorrows tickets, it didn't show all trains. So I removed the day and added it again accidently adding todays date (but not any trains). Since I need all my travel days I would like to withdraw todays travelday which I did nat use, thank you in advance. / Johannes Barth      

2
Angelo
Railmaster
1 year ago
W
Wulf FrantisekNew aboard
asked in Eurail & Interrail Passes

Global Pass - date of activation?

I have a global pass (2-month). Does the 2 months begin to elapse from the moment I ‘activate’ the pass on the app? Or from the moment of my first trip?

1
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Railly clever
1 year ago
H
HolidayNew aboard
asked in Eurail & Interrail Passes

Does the Euro-Rail ticket cover the sleeper trains or get a discount on them ?

Does the Euro-Rail ticket cover the sleeper trains or get a discount on them ?

2
M
Full steam ahead
1 year ago
M
Marina SoroNew aboard
asked in Eurail & Interrail Passes

Wristbands and Soft Case for Pass

Hello!Me and my boyfriend both got our Passes to do an Interrail in August. We have received everything apart from the wristbands and the soft case for our passes. Would it be possible to get these please?Let me know,Marina

1
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Full steam ahead
1 year ago
C
CzarLaRail rookie
asked in Eurail & Interrail Passes

Nightjet Milan to Munich reservation problem

I’m trying to make a sleeper reservation on the Nightjet on 9th August. I’m using nightjet.com website. After clicking “Pay now” I get an error saying:Reservation error (NJ-Code: NJ-02, TS-Code: WBS00013, Public ID: 838be9b208c040f8ba5547f63900192c, Support ID: NIGHT1_lRWaujVH) Does anyone know how to solve it? I’ve tried changing the date but i still get this error.

2
C
1 year ago
Marie-Christine Vssnbrg
Marie-Christine VssnbrgNew aboard
posted in Eurail & Interrail Passes

Add my first ride not possible - it says all rides have been used

Today’s my first day of travel but if I want to check-in my first ride the app tells me all my rides have already been used and I’d have to buy me a new ticket. What happened and what can I do?

1
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Railly clever
1 year ago
H
Full steam ahead
Herve44Full steam ahead
asked in Eurail & Interrail Passes

Outbound and inbound cities must be the same route?

Hello,I am french, I plan to make a round trip from France to Sweden. I will take at first the train from Paris to Köln. For the return trip, I plan to take the train from Köln to Nantes via Paris.Is it compliant with the outbound/inbound rules of the Interrail pass, or must I end my round trip at Paris the city of my departure ?Regards

1
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Railly clever
1 year ago
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