General

Hi all, We’re travelling from San Sebastian to Madrid at the end of July - when I input SS to Madrid into the interrail seat reservation query, it takes me via Valladolid and on to Madrid-Chamartin - the first leg of which to Valladolid can be booked online, the second leg of which can’t be (says it has to be booked at a train station in Spain).However, I realised that the first train to Valladolid actually terminates in Madrid-Principe Pio - so then if I specify Madrid Principe Pio in the search engine, I can get all the way to Madrid direct (on a very slow train!) and can book seat reservations for the whole journey.My question is - is there a reason why it didn’t just send me to Principe Pio in the first place? Can anyone recommend a better (faster) way to get between SS and Madrid, and if so, what’s the best way to book seat reservations if they can’t be done online? Thanks, ‘Helen  

Hello everyone, I've been trying for months to book seats for the Berlin-Budapest train on July 20th at 7:28 PM, but it won't let me. Now, this train doesn't even appear anymore; instead, it appears to be one with a transfer. And on the company's official website, it does appear, but it says tickets aren't available for any date (including June, July, August, etc.). Does anyone know why the direct train isn't listed, if there isn't going to be one, or what's going on? Thank you very much.  

Hello,This summer, I’m going to travel with my daughters from Istanbul to Budapest, visiting Bulgaria and Romania. I’ll be traveling alone with them, without their mother. Do you know if the customs and border control usually ask for a consent letter from their mother to travel? Is it advisable to carry it in several languages, along with the Family Book (Libro de Familia)? I’d like to have everything in order to avoid any issues. Any tips for this route would be greatly appreciated!

Hi,there!I'm in Italy and want to visit Pompeii, but one-day tickets are sold out for Sunday and Monday.I’m thinking of buying the 3 Days Ticket will it still allow entry even if day tickets are gone?I couldn’t find time slot options during booking.I would be so sad if I couldn’t see Pompeii😢Would really appreciate any advice.Thanks. 

I’m looking for clear instructions on adding ferry reservations to the mobile App. All instructions I have found are for train reservations. My inquiry directly to Eurail advised that  the ferry reservations need to be added manually to the App. However, there were no instructions on how to activate the pass on the App and I am unsure if this is even possible. Any help is appreciated:)

Hello, please give me a promo code for lux express to the Baltics.

I made a Seat reservation on a tgv to Paris, is this the online ticket I have to show in the Train?

Hello I am trying to book a private compartment for 4 people on night train. First on the OBB Night Jet website, I have put in the global pass discount but no discount is coming off the total price. When I try on the interail website it let's me select a 4 person berth but doesn't say if this is definitely private. Ie will we definitely be together just our family, not put in a bigger compartment with others. Please advice how to book a private compartment for 4 people on a night train getting the global pass discount. We are looking at travelling from Amsterdam to either Zurich or Munich. Any other night train advice welcome too as we've not done one before. 2 adults and 2 children aged 12 and 10. Thank you!

I have a greek 6 day pass with 2 days out of 6 left. One for a domestic journey and one for an international one both on the same day 2 juneThe mobile app does not allow my to select the same date for a domestic and International trip.Has anyone had a similar issue.

How does It Work when you made train reservations but train suddenly is a different one and even the starting station gets changed or the trainswitch changes. Whe see all these different things apear?!.  

Hi communityI’ve got a Eurail pass and trying to book the Gotthard express (from Lucerne to Lugano) via the SBB.ch website.  As per advise on the Eurail website, since I have a second class pass already I should only be required to pay the fare upgrade to 1st class + seat reservation fee + 50% discount on the ferry.  However, “Eurail” pass discount option is not available (see below).  What am I doing wrong? Help please!Thanks very much in advance.Saby 

I have added two passes to my mobile phone. However I have not activated the passes. I created a trip (Amsterdam to Dusseldorf) that has all my journeys started from Amsterdam to Dusseldorf and onto Austria and finally Zurich. It says the trip is not connected to a mobile Pass. Is it because my pass it not activated? I will only start to use the Eurail rail  on 13 June. Should I activate it say next week June 1 before I fly out Amsterdam? Just worried that my mobile pass will not work before I leave Canada on June 6.  Once the pass is activated, can I then activate each train journey individually to confirm that is the train I actually want to take? Do you activate each train journey under each mobile pass ( I have 2 passes)? Or do you activate each train journey under the trip folder?  

Hi community,You have been so awesome in helping us but I have a “what if “ question. I recently got my partner to download the app and i assigned her pass to her to which it no longer appears on my app. This is all fine but we thought what if either of us lost / had our phones stolen ? I checked my login on a PC and both passes are there.. would you quote pass numbers or how would you overcome this problem ?Hope this won’t happen but you never know Much thanks again ! Marty

Hi,I understand the inbound / outbound concept of the global passes.Just one question: I remember that I had THREE such days with a 5 day pass.Is that still the case? and how many with the 4 day pass?I read somewhere about 2 days so I was confused, and just wanted to be sure about the exact number.thanks

Hi,I am planning a family trip so plan to use 2 EU rail ans 1 interrail pass with same itenary, is there a way I can plan everything on 1 device , or i have to install the app on 3 separate devices and then plan same itenary indivially on each device?

I chose some Sears but i WANt to to remove somo of them and  it does not let me to do it.  What can i do

hi, from august 18th to august 29th I'm going on a trip with my girlfriend starting from bologna passing through munich, amsterdam and colmar in france, I would like to receive some advice since it's my first interrail and I don't know what to expect :)

I bought a passI made reservationsI activated the passBut the reservations I made to not populate within the “trip” on the app.Am I doing something wrong, or does the pass just stay on its own while you show your reservations on the day of travel?Please help this make sense. Thanks

Hello,I’m gearing up to apply for delay compensation. On the inbound journey, two of our trains were delayed by 40 minutes each. This meant we missed connecting trains and ended up arriving 2 hours 15 minutes after our original arrival time. When submitting my claim for compensation, do I detail each individual delay for each separate section of the journey or one entry for the overall trip for that day?Thanks

I’m traveling with my 14-year-old daughter from Paris to Interlaken on July 11. We have the 4 day, 1st Class Eurail pass. This will be our first trip using the pass, and I’d like to book the trip below. Reservations are required for the first leg, and optional on the last leg. I worry about the stops in between. What if the trains are full? Or, is there a pretty good chance we’ll be able to hop on and find a seat?  

Hello dear community, I have a one Country pass for France (which includes 3 days) but I feel like I can only go to Paris, because for all other destinations I have to activate additional trips. Am I wrong about that?"

I have checked Rail Europe App on my planned trip from La Spezia Centrale to Florence S.M.N. on date 6 Jun 2025 it shown the schedule 0600 - 0852 available and seat reservation is not required. Then I unable to serach this trip result in my Rail Planner. Can I still use my Eurail global pass to travel on this schedule? How I proof to train ticket inspector if they check ticket since the journey do not reflect in my Rail planner and i could not validate the journey date and trip. 

I already reserved seat from milano to zuerich, however is far away from my friends, how can i change it

Hi guys, I’m currently planning my interrail route this summer and I’m looking from getting from Budapest to Zagreb/Ljubljana on Thursday the 10th of July but I can’t seem to find a train to book because the websites either arent loading or saying theres some kind of error? Is this just me or is there an issue with the trainlines that day? If anyone could help me find a train or book a reservation to either Zagreb or Ljubljana at any time on the 10th of July that would be amazing! Thank you!

I won’t be able to travel, and can’t quite figure out if I get a refund for my pass (which is not activated yet), so I was wondering if it can get transferred to someone else?  Love, Rebecca