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1664 Topics
zaidaishak
zaidaishakRail rookie
asked in Ask the community
Train from Brussel to Paris via IC

Hi,I have a confussion when planning my trip from Brussel Midi to Paris Nord.in rail planner apps it will show Thalys and i need to reservea a seat. However, when i turn on the ‘No seat reservation’ filter, the apps will propose IC train without seat reservation.i tried to find the IC train schedule in Google Map and other EU train apps and website but could not find any of it. Only can see Thalys schedule  i am worried if i proceed to save the journey in my trip via IC, the schedule might be false and no more seat available for Thalys can be booked on that day.  Please help me. TIA  

1064
BrendanDB
Full steam ahead
1 year ago
P
Full steam ahead
Paul Mitchell
asked in Ask the community
Is it possible to move a mobile pass to another phone before activation?

We haven't activitated our mobile passes yet and both our details (pass reference etc) are on theRail Planner app, on my phone. We were thinking it may be best to have each person’s pass on their own phone when we activate. Does anyone know if this is possible and if so, how to do it? (Appreciate this can’t be done once the pass is activated, and also that it may be simple to do but don’t want to mess things up.) Advice much appreciated!

1302
P
Full steam ahead
1 year ago
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wiz302pa
asked in Ask the community
what is a flexipass?

Please define “flexipass” and “global pass”.Explain the difference.

1562
A
Railly clever
1 year ago
W
wiz302pa
asked in Ask the community
new user of passes - mobile verses paper

What if I have my pass on a smart phone and it stops working on the morning of travel:  crashes, no battery, ….  whatever pros and cons with paper and mobile passes?

811
A
Railly clever
1 year ago
Steve Mallinson
Steve MallinsonRight on track
asked in Ask the community
How to use Interrail pass on Zuerich suburban SBB network

First time Interrailer here - so please excuse what may seem like a really dumb question.We are staying in Zuerich for a few days and want to be able to use a spare Interrail day on SBB’s suburban routes in the area. So:a) Can the pass be used on Zuerich’s SBB trams?b) If not, can I use it on SBB trains in the suburbs?If yes, in either case, do I have to find the actual train/tram journey in the timetable and add it manually, every time we use the train? (This seems like a bit of a pain given that trains run every 5 - 10 minutes in places.) Alternatively is it possible to use the SBB app with its really easy swipe on swipe off feature when you get on and off trains. Maybe I’m missing something…?

6113
runner.on.rails
Railly clever
1 year ago
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DaveSRight on track
asked in Ask the community
Stolen Eurail pass but seat reservations retained

My paper Eurail pass has been stolen but I still have seat reservations I made while I had the pass. Are they any good without the pass?

1014
D
1 year ago
B
Full steam ahead
BobMauriceFull steam ahead
asked in Ask the community
SNCF modified train station

Hello and thanks to this community for helping customers !I made some seat reservation for train tickets from Stuttgart for Paris. This reservation is for 15/10/2023I received the tickets from interrail mail.Later I received a mail from SNCF : the departure from Stuttgart was cancelled, due to modernization works on rails. The train now departs from Karlsruhe.I’m sort of okay with this updated option anyway. However, I need to check the updated information for my ticket.The SNCF mail invited me to perform a cancellation or modification of this travel trough their website. However, I am not interested in cancelling the ticket, I simply need to get the updated ticket.Furthermore, the reference for this travel is not recognized on any of their website (neither sncf-connect or dossier.sncf-voyageurs)I am a bit at a loss here :/Please rememeber, I just need to get and check the updated information (date, hour and precise departure station) for this new ticket. Were will I get this informati

1137
S
Keeps calm and carries on
1 year ago
P
Full steam ahead
Paul Mitchell
asked in Ask the community
Paris-Milan disruption

We’re affected by the cancellation until November of the Paris-Milan service due to a landslide.  Do we contact SNCF directly for a refund or go through InterRail (or will it happen automatically)?We’ve re-routed via Nice but (while fortunate to have a first class pass) only second class InterRail reservations were available Paris-Nice. As it’s a special trip, it would be nice to go first and first class seats are still available on the SNCF website.  Is there a way of doing this? (My understanding is that under EU law, SNCF have an obligation to re-route as close as possible to the original booking.)

2435
M
1 year ago
Ale Gonzalez
Ale GonzalezNew aboard
asked in Ask the community
presupuesto

Hola, quiero saber cómo es el tema del presupuesto, cuánto dinero necesito para viajar (ej) en 15 días por varios países? 

181
A
Full steam ahead
1 year ago
A
AbiRail rookie
asked in Ask the community
Tiempo de viaje y orden de ciudades

Hola, quiero viajar de Barcelona a Paris, Londres, Ámsterdam, Suiza y retornar a Barcelona. Aún no decido el orden, ya que trato de ver cuál sería la mejor organización. Por lo que viendo las rutas no me queda claro si puede ir directo de Barcelona a Paris, o pasa por otras ciudades antes.¿cuánto tardaría ese viaje? Bueno, muchas gracias! 

512
A
1 year ago
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Mcl25Right on track
asked in Ask the community
Am i entitled to compensation for delayed train

I got the 19:10 CFR train from Budapest to bucharest supposed to be arrive 11:19 local time. It's now 15:40 and will probably be arriving within the hour. That's a delay of around 5 hours and with no explanation why. We left on time and as we went on progressively became more and more behind schedule.

1472
Olga.
1 year ago
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F4B10L0USRail rookie
asked in Ask the community
General Questions about some advice from the community

Hello everyone,I have a few questions regarding some advice people have given here:Why is it unwise to activate travel days or my pass itself in advance, if I can always deactivate it before the day starts?  Why is it unwise to plan your whole trip in advance? AnnaB said in another post “If you travel right now, the only journeys connected to your pass should be those for today and previous days.” But why? Can’t I always remove or add trains to my pass/trip if needed, even if the day is already activated? I don’t really see the disadvantage here. Just for absolute clarification and inner peace: I have a 4-day Flexi-Pass and I also am 100% sure on which days my pass needs to be active. So if I don’t mess up the activation days, is there really anything I can do wrong or have to be careful about?Thank you very much in advance!  :)

982
F
1 year ago
M
MediRail rookie
asked in Ask the community
Paper passport in addition to the app?

Dear Community, I am a senior travelling with Interrail for the first time and have opted for the mobile pass (global pass).  Question: in case I lose my smartphone during the trip/it becomes defective, how can I prove my valid Interrail pass?Thank you for your help,Medi

592
M
1 year ago
Michael Weinstein
Michael WeinsteinRail rookie
asked in Ask the community
transfer time at Brussels Midi

Is 20 minutes enough time to transfer from an arriving Eurostar train at Brussels Midi to a departing IC train to Liege. The Liege train is the last one of the day at about 23:00 and leaves from platform 11. Since we have the Eurail global pass, can we just board the IC train straightaway?

17702
BrendanDB
Full steam ahead
1 year ago
Clive Foster-Reed
Clive Foster-ReedNew aboard
asked in Ask the community
Help with a route?

On holiday from 21st to 29th October 2023 inclusive. Travelling from Portsmouth (UK) and want to travel to the four Nordic capitals (Oslo, Stockholm, Copenhagen and Helsinki) if possible.Not worried about reservation costs and will be travelling 1st class.Can anyone suggest best route, maybe Eurostar to Paris or Brussels and then onward from there?

412
A
Railly clever
1 year ago
Eduard Garcia Hernandez
Eduard Garcia HernandezNew aboard
asked in Ask the community
Inoui delay, refund for reservation?

I had a reservation for an INOUI from Paris to Barcelona and it arrived 82 minutes late.Is there a way to get a refund?The reservation was made via the Interrail provider.Thanks in advance!

781
A
Railly clever
1 year ago
Sarah W
Sarah WCommunity Manager
published in News and announcements
Thanks for sharing your experience with us!

We want to give a special shoutout to @MartijnV @soveas @Lorenzo.f15 @CatyRoss @polyman & @JonK  for joining our internal online lunch and learn series. Our team really enjoyed learning about your experiences and how we can improve our app, website, and Pass.Some of the session's highlights included learning about @CatyRoss’s passion for making rail maps. They're really cool! Switzerland is her favorite destination to Euraill/Interrail and you can check out her map, here. Another highlight was learning about the deep dive rail exploration into Eastern Europe by @MartijnV. Read his super interesting posts on alternative border crossings here and here.We plan to have more opportunities to involve our community in the future. If helping Eurail improve is your cup of tea, then join our Innovation Train Group here. This group is open to our customers who want to participate in fun, informative, and impactful user tests.Not only will you help us improve our products and services with you

862
Sarah W
1 year ago
Michael Weinstein
Michael WeinsteinRail rookie
asked in Ask the community
last minute train change at station

We reserved a ticket and a seat on Eurostar train from London to Brussels on 22 September at 19:34. We would like to take an earlier train that day but it looks like all the earlier have either no tickets or seats. What are the chances of being able to buy a ticket and seat on an earlier Eurostar train by simply showing up early at the st pancras train station and talking to a Eurostar ticket agent?  We would use the Eurail global pass to buy the ticket.

10562
T
Full steam ahead
1 year ago
A
Alexandra BirisNew aboard
asked in Ask the community
Greek Island Pass - must to book in chronological order?

Hi everyone! I am considering buying a 4-day Greek Island Pass for myself and my sister, but before purchasing, I would like to clarify an issue that seems to have popped up for many others. Is it or is it no longer required to book domestic ferries in chronological order? I’m seeing some conflicting information (both saying yes and no) on the forum, and wanted to see if I can clarify this.The reason I am wondering is because I would like to start by booking a 5-day stay in Naxos during September (i.e. a return ticket) via the Hellenic Seaways website. From Naxos, I would like to make the most out of my pass and use it one day to go to Paros, and maybe to another island nearby (bringing me to 4 days in total of travelling domestically). However, I do not want to risk that by booking the return ticket online, I cannot use the pass at all during the days in between going to Naxos and leaving Naxos. We would be leaving Greece immediately after our return from Naxos, and could thus not mak

931
M
1 year ago
Sarah W
Sarah WCommunity Manager
published in News and announcements
⚠️ Several railway lines disrupted in the AlpsTrain Disruptions

The French national railways has announced that rail traffic between Modane and St-Michel-Valloire will be disrupted for the coming weeks due to a landslide that was reported in the French Alps on 27th August. This would impact train journeys on the route between Paris – Turin – Milan. Read more about it on the SNCF website. If you were planning to travel on the impacted route, we recommend using an alternative route via Zurich. Please note that the route from Paris – Zurich – Milan is currently facing a delay due to the closure of the Gotthard Tunnel in Switzerland (check post below for more information). Please make sure to check the SBB timetable shortly before departure of your planned journeys for up-to-date information. Additionally, due to weather conditions, multiple railway lines in the Alps are currently disrupted in Austria, Switzerland, and Italy. Please check the ÖBB website for updated information to see if your planned journey will be impacted for travel in Austria. Ther

19650
Sarah W
1 year ago
JenniferZwaniga
JenniferZwanigaRail rookie
asked in Ask the community
Civitavecchia to Rome

I am from Canada and will be traveling from Civitavecchia to Rome for the first time. I am not familiar with the train stations in Italy. When planning my trip, it shows two options for Rome: Rome and Rome Termini. Which one is the correct one to choose if my hotel is the Crowne Plaza? Also, should I expect any issues with getting a ticket if I don't reserve ahead of time?

502
JenniferZwaniga
1 year ago
Sarah W
Sarah WCommunity Manager
published in News and announcements
⚠️ Train derailment in Swiss Gotthard tunnel on route Zurich – MilanTrain disruptions

The Swiss National Railways has announced that a freight train derailment on 10th August in the Gotthard Base Tunnel located on the route between Zurich to Milan has caused severe track damage. SBB expects that the tunnel will only be available for passenger train travel from the beginning of 2024.  As a result, direct international trains will now take the scenic route across the mountains instead of the tunnel, resulting in 1 hour longer travel times. For this reason, SBB recommends catching a 1-hour earlier train from Zurich so as to not miss any further connecting trains. The following routes are the direct international Eurocity routes:Eurocity Zurich – Lugano – Milan/Verona/Venice/Genova Eurocity Basel – Luzern – Lugano – MilanFor all other international and domestic connections, there are hourly direct trains from Zurich to Chiasso taking the scenic route instead of the tunnel. In Chiasso, one can change trains for destinations such as Lugano, Como, Milan, and Bologna. In additi

182312
Camilo.
1 year ago
Y
YefferooNew aboard
asked in Ask the community
Paris-Turin route - Modane and St-Michel-Valloire landslide

How do I get a refund for the TGV seat reservations I made with the Interrail route planner if the route doesn’t reopen before I travel?

2011
BrendanDB
Full steam ahead
1 year ago
Ronn Mallory
Ronn MalloryNew aboard
asked in Ask the community
Destination not found

We would like to visit our friends in Germany.  They use the Montabaur station.  When we type it into reservations it doesn’t show up. Is it not included it is a DB train from Munich?

382
C
1 year ago
Yash Nair
Yash NairRail rookie
asked in Ask the community
Will my Vienna - Venice train journey be affected by the Alps railway disruption?

With the recent disruptions of multiple railways lines in the Alps, will my train - named RJ 131 - be affected on its journey from Vienna to Venice? It leaves on the morning of Sept 7th at 6 am.

874
A
Full steam ahead
1 year ago
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