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10946 Topics

F
Filipa.martinsRail rookie
asked in Train connections & reservations

Reservation for nightjet Venezia-Wien

Hello! Me and two friends bought the interrail pass, but today when we were trying to make the seat reservation for the OBB Nightjet NJ236 there were no seats available (June 11th at 10PM). It is still possible to reserve seats for this train? The other alternatives are not direct and the seats are also unavailable

2
F
1 year ago
Simon S
Simon SRail rookie
posted in Train connections & reservations

Outbound/inbound connections

I live in Sweden. Let's say I take a train from Hamburg which departs before midnight and arrives in Stockholm the following day. Can I use my inbound journey to change trains in Stockholm if I put Hamburg to (hometown) in the app?

7
seewulf
Railmaster
1 year ago
B
Bri ORight on track
asked in Eurail & Interrail Passes

What exactly is a trip? Are all our journeys ''one trip''?

Hi All, im brand new to this and have just bought a 3 month global mobile pass. So here’s my first question of no doubt, many more.What is a “trip”. My wife and I plan to travel from Liverpool, through Germany, France then on to Malaga, and back to Liverpool in a three week period, staying at various cities. Is this “one trip”?Or is each leg of that journey a trip? i.e, Liverpool to Paris is one trip. Paris to Nice is another, Nice to Montpellier  another etc etc.  So confused……..😕

6
R
Railmaster
1 year ago
M
Melissa67New aboard
asked in Eurail & Interrail Passes

Train from Basel- Milan. Does it count as 1 travelday?

I have a second question, if I take a train from Basel to Milan does it count as 1 days used of my Interail Pass?

1
R
Railmaster
1 year ago
J
JricauRail rookie
asked in Train connections & reservations

Need to join my family on 1 interrail pass. Can't book reservations

Hi Everyone,I unfortunately have 2 interrail pass numbers for my little family of 5 as a result we cannot book our train seats together… very very disappointing. I have already reached out via email but due to the volume of queries you are experiencing this issue has not been resolved. Could you please assist me.Thank you,Jenny O’Donnell

3
R
Railmaster
1 year ago
M
Melissa67New aboard
asked in Train connections & reservations

Trains available between Strasbourg and Italy with Interrail?

I would like to know if a train from Strasbourg/Italy existed with the interail pass?

1
Angelo
Railmaster
1 year ago
Amelie Deyaeger
Amelie DeyaegerRail rookie
asked in Train connections & reservations

I thought I could book reservations in the app, I'm confused

Hello. I need assistance with our passes. I purchased a mobile version of tickets for myself, husband and kid. I have downloaded the app and found the routes and times of preference. We purchased 1st class. I want to book our seats, but the app confuses me…I thought I could buy them on the app, but it’s saying to book on the website itself of the train company. Can someone please break it down for me so that I know exactly what to do? Thanks 

4
R
Railmaster
1 year ago
N
Full steam ahead
NandiniFull steam ahead
asked in Eurail & Interrail Passes

Entire 7-leg trip disappeared from rail planner app iphone 11

I will be starting on a 7-leg trip from Oslo to London by train. I used the mobile Eurail Pass to save details of all legs of this journey and checked that a QR code had been generated for each (iphone 11 IoS 15.4.1, Railway Planner app version 23.11). Today everything has disappeared! I do see that some members have experienced a similar problem - I don’t want to have to enter ALL the details again…..is there a way out?ThanksNandini  

5
N
Full steam ahead
1 year ago
Emile
EmileRail rookie
asked in Eurail & Interrail Passes

Bus from Parchim (Germany) - Lübz (Germany) covered?

I have a global pass and would like to know if there are any buses on which I am allowed to travel with from Parchim(Germany) to Lübz(Germany)? And are you allowed to take bicycles on the buses?

2
M
Full steam ahead
1 year ago
A
AudaNew aboard
asked in Train connections & reservations

Does change of carriage count as transfer (and extra travel day)?

Hi! I have a Global Flexi Pass and have made a reservation for a Snälltaget night train from Hamburg (23:59) to Stockholm (14:19). Although this is a direct train and I ordered my reservation as such, the ticket I received includes a change of carriage in Malmö (where some carriages are swapped for others). Does this count as a transfer for my pass?I hope it doesn't, as I planned to only use one travel day for this journey (the day of departure from Hamburg). An official transfer past midnight would require me to spend an extra Interrail day, which I do not have available.

1
R
Railmaster
1 year ago
Taisiasr
TaisiasrRail rookie
asked in Eurail & Interrail Passes

Travelling with a friend who starts and ends the trip from a different city (same country)

Hi, my friend and I have purchased the interrail ticket (global pass) but our outbound/inbound journeys are a bit different since we live in different parts of italy. I've read that to add travel buddies you need to have the same trip. So my question is:How can we make reservations together (i mean: having seats close to each other), if our trips are a bit different?I'll explain better: we will meet in Milan, but to reach that city we will take different trains (me from south italy, her from north-west italy).After Milan we will take the same trains (milan-zurich-amsterdam-rotterdam-amsterdam-frankfurt-basel-colmar-basel-milan. Some of those trips have mandatory reservations).Then at the inbound journey, after reaching Milan, we will take different trains to come back to our homes. So:is there an online way to book our spots, on those same trains, close to each other? Hope I've explained in a good way,thanks!

2
M
Full steam ahead
1 year ago
B
BellanicoRail rookie
asked in Eurail & Interrail Passes

I had to reset the smartphone 2 days prior travelling. Pass disappeared and can't be added again.

and had to download again the  Rail app and it says it cannot add the number of the pas because it was already added. I tried to find a number to Call and there is none. Anybody who knows how to solve this? It is activated from Friday…  Thanks!

2
B
1 year ago
Louiza
LouizaRail rookie
posted in Eurail & Interrail Passes

Problems booking reduced Pass

Dear Community,We wanted to book a reduced two month pass, but “problems occurred” so we were unable to. Now the offer is gone and no response from the customer service. Does anyone have experience with how to deal with that? We want to book as soon as possible. Any experiences/tips on how to reach a human working for Interrail are appreciated!! 

2
Louiza
1 year ago
S
Simoneee
asked in Eurail & Interrail Passes

Wrong name on paper pass

Hi, we are a group of 13 guys, we all ordered the paper global pass but a friend of ours arrived with the wrong surname, how do we get one to be sent with the right name and surname? we are waiting for answers, thanks.

6
S
1 year ago
L
LeeRail rookie
asked in Train connections & reservations

Reservations for multiple travellers

HiI’m a bit  confused about the best way to manage reservations for two of us travelling together. It seems there are two ways to manage a multi-person trip so that reservations are made together (so we can sit together): either by adding both travellers/passes to an account on the interrail web site or by adding both travellers/passes to the app on one mobile device.I understand that these two options are not connected, so it’s one or the other. Which option should I choose? Are there advantages to using the app option, eg we can make reservations together and have the reservation on the phone (without having to print out)? ThanksLee

6
A
1 year ago
Japow
JapowNew aboard
asked in Eurail & Interrail Passes

Greek ferries Interrail pass, which ones are included

Which ferry operators are included in the interrail ferry pass? Thanks! 

2
R
Railmaster
1 year ago
S
SukhiNew aboard
asked in Eurail & Interrail Passes

Name change requests

Hello,I’ve submitted multiple request (online+chat) to request name change on the pass. Is there a customer service # that I can call to speak with live customer service agent.Thanks for your help.

1
A
Railly clever
1 year ago
Gigi Lisi
Gigi LisiRight on track
asked in Eurail & Interrail Passes

I bought a pass with no travel days limit and it does show with only 7travel days

Hi Everybody,I’ve just purchased a pass that indicated unlimited travel days and now in my account it shows only 7 how is it possible? 

6
Gigi Lisi
1 year ago
Rupert Downing
Rupert DowningRail rookie
asked in Eurail & Interrail Passes

Broken cell phone

Cell phone just broke in Turin.  Train to Paris tomorrow.  How do I show my pass ?

1
R
Railmaster
1 year ago
Nipuni P. Perera
Nipuni P. PereraRail rookie
posted in Eurail & Interrail Passes

Eurail mobile pass QR code not accepted at QR code scanner at Paris

Hi, We have started using my Eurail mobile pass today at Paris (Paris Montparnasse 1 Et 2) train station. The destination is Rennes with seat reservation. While boarding the train, the ticket inspector scanned the QR code on my Rail Planner app (in both iphone and android), and he said the QR code is invalid. If I remember correctly we enabled this ticket on the app around 1-2 months back. We could only board the train after showing and scanning the QR code of the seat reservation. But my next train does not has a seat reservation. Today is the first day and I have 15 more days to travel. How can I get valid QR codes for my tickets? In case the ticket is not valid and I had to buy a new ticket or pay a fine, will Eurail reimburse the pass cost to us ? 

4
M
Full steam ahead
1 year ago
Pollyhol
PollyholRail rookie
asked in Train connections & reservations

Can't book seat reservations Paris- Bern ''Gateway error''

I’ve managed to reserve first seat from London to Paris. I’ve since been trying for 3 Evenings to reserve seats for 2nd journey from Paris to Bern. It either keeps telling me gateway error or it just keeps circling ?? Any ideas . I still need to reserve more . I really wouldn’t be happy travelling without reservations so at least I know I have a seat !! Any help and guidance would be appreciated Thanks

5
Pollyhol
1 year ago
M
MoncadaeRight on track
posted in Eurail & Interrail Passes

10% Discount code or automatic?

Hello! I am looking to purchase a Eurail pass and on the homepage of the website it says there is currently a 10% discount for summer travel. I clicked on the link and selected the pass I wanted, but the prices seems to be the same as before, no discount. Is there a code that I have to put in for the discount or is it automatically added on? I was looking at the pass a month ago and the price is the same today even though there is a 10% discount sale. Any insight or clarifications would be greatly appreciated! Thank you!

6
M
1 year ago
S
shawshank_02Right on track
asked in Train connections & reservations

N/a reservations required. What does it mean?

So I’m planning my route and for some trains in Spain and Portugal it’s coming up with n/a for seat reservations. What does this mean?   

1
R
Railmaster
1 year ago
Rafael Pfoe
Rafael PfoeNew aboard
asked in Eurail & Interrail Passes

I have a Youth ticket but in the meantime I turned 28 (due to covid) but want to use it.

What can i do when i didnt activate my pass due to corona virus and now im 28 and still wanna use it ? Thank you in advance!

1
R
Railmaster
1 year ago
Tania Baeyens
Keeps calm and carries on
Tania BaeyensKeeps calm and carries on
asked in Train connections & reservations

Problem to find trains to seat reservation Italy

I bought a pass for italy i looked up de trains in the rail planner, the train i want to take needs a seat reservation but when i go to de other site to make this reservations, i cant see this trains. It looks also like every train is already booked. I wanted to book the train on 15:10. How can i make a seat reservation for this train? I hope someone can help me.   

10
Tania Baeyens
Keeps calm and carries on
1 year ago
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