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Ho dovuto chiedere il rimborso del mio pass, qualcuno sa dirmi in quanto tempo verrà emesso il rimborso? Ho ricevuto la mail di conferma del rimborso 

Bonjour,Je souhaite partir en Allemagne le 24 juillet avec une amie. Nous disposons toutes les 2 d’un pass pour partir dans le cadre de l’offre aux jeunes par le gouvernement français et allemand (Interrail France Germany Pass). Nous souhaitons partir le 24 juillet depuis Rouen vers Duessendorf pour un premier arrêt lors de notre voyage. Or, tous les trains que nous pouvons prendre pour y aller sont incompatibles avec le pass, et il en est de même pour les trains à l’intérieur de l’Allemagne mais aussi si nous modifions les dates du voyage. Pourtant, les trains choisis sont bien des trains qui fonctionnent avec le pass (THALYS en l’occurrence pour le 1er train pour ce premier exemple). Je ne comprends donc pas l’intérêt de ce pass puisqu’il est sensé inclure 95% des trains, or il est impossible d’organiser un voyage car aucune réservation n’est possible, comment cela se fait ?Merci et bonne journée

Hii,I’m an Italian traveller and I have a question on how to travel in your own country: on the website i found that “you can use one travel day to leave your country of residence (outbound journey) and one travel day to return (inbound journey)”. But that’s my question: We strart our journey from Milan and we want to reach Munich, but we have to change train in Verona. Can we do this thing or we can only book one train? 

I cannot by reservations on the interrail site due to my 'invalid number'' on the paper pass-this was the same problem last year.On øbb I cannot make a reservation for the high speed trains in Italy, but it's possible to buy regular tickets. Does anybody know where to buy just reservations?Many regards, Anette

Hello, I’m trying to travel from Interlaken to Florence on Aug 26th, but seeing construction on many of the routes. If I avoid them, then I’m only left with one route with three train changes. Below are the routes I’v been looking at:Interlaken → Spiez → Milano → Florence (construction) Interlaken → Zurich → Milano → Florence (construction) Interlaken → Luzern → Lugano → Milano → FlorenceQuestions I have:Would it be best to avoid routes with construction? Do I have to go through immigration at any of the stations? Im worried about time and being able to catch the next train. Are there any other routes with less train changes? Any discounts that I could use for this trip? (I’v been using sbb.ch and trenitalia)  Thank you so much for the help 🙏

Hi, I have paid for tickets from Vienna to Munich on 28 August via RJX booked through OBB. However, I am unable to buy the seats and the obb website says “Tickets not available” .I have checked for other timings for the direct route via RJX and all of them have the same message. My train departure at 8am is busy and there is a message warning that there will be no seats if I do not reserve them. I have also tried buying the seats through DB and it has the same message that ‘reservation not possible’ .Are the trains really filled to the brim already and I will have to cancel the tickets and look for alternatives with connections that seem to have seats ? Or should is there some track works resulting in delays in making seats reservations possible? Appreciate your help and advice pls! Have  good day !

Me and my 2 families have  a mobile eurail pass each. However, every leg we wanna book on the seat booking system doesn't work. And I’ve tried to book for each traveller separately or all of 3 travellers.But none of them is available for seat reservation. I’ve tried for two days, thank you so much if anyone can help. 

I want to go to Paris, can you tell me the cheapest way if I have the  Deutschlandticket? PLEASEEWhen I looked for a train, this came out but I don't understand what it refers to. I don't have much of a budget and I want to save as much as I can

Hello, on the 25th of July I want to take the train EN40465 from Kranj to Zagreb. This is in the DiscoverEU app. Ever since I tried to book seats (apparently necessary) it says it’s unavailable, made me wonder if there is something wrong with that journey. When I look in the DB app it says me that it’s a night train EN40237/EN415 from Stuttgart to Zagreb (via Kranj and Ljubljana). But still on no other app I can book seats or a ticket. Is there a way to go from Kranj to Zagreb that morning? I have a bus to catch from Zagreb.. Thanks for your help.

I have seat reservations on a train for July 3. I booked through Eurail and the reservations show up there. I have my pass also activated in the app as I have already traveled on it. I understand reservations are separate from the pass and don’t show in the app.  My issue is, we have a direct train from Prague to Vienna on July 3 at 0845 however that route does not show in the timetable at all. I attempted to add it as a journey in my app but it is no longer available and doesn’t show on the website as being an available route. I did search other sites and still see it but not on Eurail. It’s a Railjet line, not sure if they just aren’t in the timetable anymore. Should I be worried? 

Hi we have just received an email to say this train is not running and so  we are trying to book the earlier direct train at around 830. It’s saying reservation required but then does not allow me to book. Any advice would be really appreciated. We are currently in Bratislava waiting for a train and I tried the ticked office here but they could not help 

Hallo,meine Freundin und ich planen eine Reise mit dem Interrail Ticket (Global Pass) und fahren demnächst los. Welche Möglichkeiten hat man als Gast bspw. zur Erstattung o.ä; wenn man den Anschlusszug durch eine Verspätung nicht mehr erreichen kann? Mit freundlichen GrüßenMarvin 

Hello! I will be spending one month in Germany, travelling from Hungary. I accidentally set my residence to Germany instead of Hungary. Is there any option to change it? If not, could I get a refund? Or what do I do in this situation?Thank you in advance

Hi, we are travelling with a family (teenagers from 19. 18 and 16). From Milano - Turino, the app tells us that we need a seat reservation for a 1-hour journey. Is that correct? Or can we jump into the train? 

I have a reservation for the eurostar from London to Paris next Saturday. The reservation I have paid for is for the 09.24 train. However there is not a departure at that time any more, its at 09.31. The number of the 09.31 train is the same as it is on the reservation for the 09.24 train so I'm assuming they have altered the timetable. I haven't had an email. Do you think I need to do anything?

I bought a 15 day Interrail Global Pass with unlimited rides. Unfortunately, I made a mistake when entering the time period of my trip when creating my passport in the app and only entered a period of 14 days. Now it is also displayed to me that my ticket would expire after 14 days. How can I set the period and thus the validity of my ticket to 15 days?     

So im a Spanish resident that decided to visit Family in southern Italy and just wanted to ask a "simple" question but I havent gotten an answer yet.   I heard that you only have 1 trip to leave and 1 enter your country of residence. And my question is that if the Rodalies Line 11 (no reservation needed) from Barcelona to Portbou counts as a outbound travel. Thanks in advance

Hello.I have activated my pass, created an itinerary and added trip segments ("journeys") to the itinerary. I have also indicated travellers and the respecive passcodes, and reserved seats on trains that require seat reservations. Some of the transactions were completed on the Eurail.com site on my desktop. When I look at my Rail Planner app, it said 0 of X days used. Looking over the help section, it said to add the journey segment in the app. When I tried to add the journey, I just see a list and no button to add the journey. Am I booked on all segments of a journey? One journey goes from Amsterdam to York, where I do have reserved seats on the Thalys, Eurostar and Express portions of the journey. The first segment of the journey that connects us to the Thalys did not require seat reservations so I have not reserved any.How do I reserve spots on the first train (where seat reservations are not necessary) if I am not already booked? Part of the reason I am asking is when I had used th

Me and my friend are currently on a train from Amsterdam to Berlin, and we have activated our travel day as today (30/6/23), my ticket scans fine but when the ticket conductor scans my friend’s ticket, it says it’s invalid as her travel day is tomorrow (1/7/23), even though on the app, the travel day is shown as 30/6/23 (today), not 1/7/23 (tomorrow). We have tried changing her journey, deactivating and reactivating the travel day, and it keeps scanning as the wrong day. Please send advice urgently. 

Adicionei uma trip ao meu pass, agora queria mudar algumas viagens, mas não consigo desconectar a viagem do meu pass. Como faço para elimnar esta viagem e mudar para outra trip. Posso desconectar o pass?

We are a group of 4 travelers that all have Eurail passes.  We are trying to make seat reservations together.  We have 2nd class passes but might want to upgrade to First Class for certain legs of our trip.  Is there an easy way to do that?

How can I access my past trip data ?

Hi,I’ve bought seat reservations by using interrail’s seat reservation tool for a trip between Venice and Vienna. The information on interrail’s website says that the supplement will be included in the seat reservation, and that “supplement included” will be printed on the ticket. However, this is not the case on my tickets as “supplement included” is not printed anywhere. Do I need to buy the additional supplement separately or is it included in the ticket despite “supplement included” not being printed on it?

Hello!we are thinking of traveling to Lake Como from Milan tomorrow. Does anyone have any advice fon where would be the best station to go to using our Eurail pass? Or if they have a suggestion of a better place? We have spent a couple of days in Milan and have done a day trip to Venice. We want to go somewhere within an hour from Milan. Also, I have tried booking through the Eurail Planner app but it wants to charge me to reserve seats on this route. The seat reservation charge is more than I would pay if I just bought tickets! Is there another site I can use to book?Thank you!Meghan

Since the website says the 6-Day pass is a “paper pass”, I’m wondering if I will get hassle at the Greek ticket/ferry stations for using the mobile app to collect my tickets and board the ferries. If anyone has experience or can speak on whether I should be fine to collect my tickets at the Greek ferry stations with just the app and online reservations, would appreciate your help!