Solved

Hi,I had some feedback on the Railplanner app, so I used the “Give us feedback” item in the app to do that.But, it is quite messy to type a lot of feedback on the phone, and also my feedback did not fit into the 500 characters available, so I had to give several feedbacks.Please add an option on the Interrail.eu webbpage for giving feedback on the Railplanner App, (and maybe also on the Interrail pass in general9

Hi, is it possible to go from cologne to the cotsworld (England) by the interrail pass or do I need other tickets additionaly?

Hey,I start traveling in 4 days and like to book tickets for a seat reservation in a TGV train. When I tried to book the seat reservation on the interrail website I saw it is only possible to buy a physical ticket which means I must be delivered by postman in 3 days. That's risky.What should I do?

Hello! I m planning a trip around Europe in January 2023, but I find "seats not available" in OBB nightjet for January 8. Does it run those days? Any other connection recommended from Venice to Múnich? Thanks a lot.

Hi guys:We are group of three travelers.I thought when I use Euro Rail seat reservation system, I will be able to select seats. Despite paying hefty $156.00 and $253 for seat reservation between London-Paris and Paris-Zurich respectively for first class on top of euro rail pass, I didn’t get to choose where we sit :(.  Are there any tricks to do seat reservation or are we at the mercy for automation? Can we change our seats at the station? I know London Paris leg may be very busy but i don’t expect Paris Zurich to be a problem. It is my first time travelling to Europe so I am not sure how busy it would be between Paris Zurich on express train. thanks

Hello everyone! I'm trying to book my eurostar seat on B-Europe but my train doesn't appear. It indicates that there is no matching connection. However, when I go to the official Eurostar website, the train exists and there are still seats available.I'm supposed to come back on the 29th so it's becoming quite urgent. Would you have any tips or solution ?Thank you very much for your help 🙏 

Hello!Are there any trains from Montenegro to Bosnia and from Bosnia to Serbia?I can not find them... I go to Podgorica Tomorrow and i try to Plan the future Route. Thank you so much!BR Max

Hello there,I have a child who was born on September 2011 and I’m planning a trip on April 2023. What kind of pass am I to have, a kids or youth?

Dear Community,I need urgently help regarding my booking issue for a connection from Lyon to Barcelona next Monday, 26 September, which is part of my travel from Germany to Madrid. I ordered the Cover Pass Number but I am not able to book the seat reservation for the connection from Lyon to Barcelona on the https://travel.b-europe.com/Eurail-GE/en/booking-tgv#TravelWish website.It does not even show Barcelona as a destination to go to from Lyon.I have no idea how to get a seat reservation now for this connection. It also tells me in the Eurail reservation tool that the ticket is only issued in paper and therefore needs to be sent by mail which impossible to Germany apparently. I already went to the DB Reisezentrum but they couldn’t assist in this issue since its SNCF who is in charge for the connection.I am more than happy for any hints and help.Thank you very much in advance.Franzi

Hi,I have lost my phone and now need to transfer my passes to another phone. As I am traveling now and am a first time traveller, this is a bit urgent. Can someone from eurail customer service help me her. My number for now is +44xxxxxxxxxxModerator note: the phone number has been removed for privacy reasons

Hi, I have lost my phone and now need to transfer my passes to another phone. As I am traveling now and am a first time traveller, this is a bit urgent. Can someone from eurail customer service help me her. My number for now is x (deleted by moderator due to privacy reasons)

Yesterday when travelling to London with an Interrail a signal fault meant our train stopped outside of Koln. No station staff and the driver had no idea when we could proceed. Had no choice but to take a taxi for 45 euros. We have the receipt and a set of DB reservations all the way to Brussels. Who might arrange a refund DB or Interrail?

Hi, I am trying to purchase Eurail pass Spain ahead of time now. Unable to log in b/c of password not matched. I clicked forgotten password but didn’t receive mail since last night.

Good morning, i have few questionsI have to go from Turin to Bath by train from 30 October to 6 November, but the single tickets cost a lot and I saw that the global pass even just for a return trip could be worthwhile.I would leave from Turin to Paris (maybe on the 30th there are no trains so I would go by Flixbus with extra cost). from paris to london i have the eurostar. it is included at NO additional cost right? (i mean if i have to pay something for booking the seat is fine, i wanna know if i have to add the full ticket price, something like 300€ for a/r, o i don’t have to pay this eurostar return ticket but just pay smtg for seat reservation)then the train from london to bath is included even if England is not in european union?same for the return by train from Paris to Turin. all this without additional costs (excluding any one way flixbus) with a global pass?

I’m a total novice to Interrail and will be using the mobile pass. What is the sequence I should follow to book and use Eurostar as the start of our travel from the UK? Should I have “My Trip” planned already on the mobile app? What then? All the online explanations sound obvious but not if you’ve never used them!

Does anyone know how I can find out when French trains are on strike. TGV and sncf. Specifically next week. 

Good morning beautiful community,I have never bought Interrail before so I am a little bit unsure about one specific condition: traveling within home country. Specifically I live ( and also work) in Berlin, where I am OFFICIALLY REGISTERED. However my home country is Italy and on my ID card my home address is the one of my home town ( this is because in Italy you can change your home address for the foreign one only if you join the register of Italians living abroad). I was wondering if I can travel from Germany ( country of actual residence , where I m officially registered) to Italy ( home country , where I am residence for the Italian government as my Italian address is on my ID.). I would have liked to use Interrail for the following route: Berlin-Milan Milan-Calabria, then back, maybe through another city. I am talking about the GLOBAL PASS thank you very much!

So I arrived in Oslo at 18:00 today and wanted to reserve a seat to trondheim. there was no customer service or tourist workers anywhere. So I tried the machines I found my train 22:50 but couldn't reserve a seat with the machine. So I figured I'd just jump on and plead my case. Weird thing is the train appears to have never existed. It was 100% there when I check the machine. It's on the interail app and it's online for the same time tomorrow a Sunday so I doubt it wouldn't be running Saturday. But it wasn't on the boards, no info about it or the Bergen train 23:09. It's not a rail replacement or a connection through metro I've checked. Was it just cancelled without explanation? Am i dumb? Is the universe just trying to spite me? Regardless there's no night trains running. Guess it's the airport floor as a mattress tonight . 

Struggling to book a 2 bed sleeper on Milan to Palermo train on 19th Feb.I have interrail pass along with my wife but cannot seem to reserve 2 bed sleeper at local Italian station only a couchette for 4 people which we don't want.Can see that 2 bed sleeper are available on 19th when I make ticket enquiry but cannot get these ticket reservation at station .Can you advise me if I can book 2 bed berth via you and if so how or how to resolve this at the Italian station.Thank you in anticipation,Frank Teague  

Hi, anyone knows HOW we can buy the Family Child specials from Venice to Munich on Trenitalia https://www.trenitalia.com/en/offers/family_child.htmlnot sure if the price indicated is for the whole family?it just says purchase from ticketing office or authorized travel agencies, but is there a way i can buy these tickets online? 

Two of us are traveling on an interrail global mobile pass. We left Scotland on the 11.40 Caledonia sleeper, but one pass prompted a change of start date for this journey. So that person used both out and inbound home country travel, and cannot get back to London from Brussels in a fortnight. Both people have seat reservations. Can anyone advise on how to deal with this?     

Hi, I’ve booked a train from Ventimiglia to Rome on Sunday September 18. I saw this information on the Italian railway app (Trenìt) and was wondering if it affects me at all?  

Are dogs allowed on Eurail through Greece? I have a 35# dog.Thank you.

Hello! I will be traveling with my 10 year old daughter this December from Stockholm-Oslo-Gothenburg-Copenhagen-Stockholm-Helsinki-Kiruna-Ostersund-Stockholm. We are traveling by train with the exception of the Tallink ferry from Stockholm-Helsinki and a bus from Pello to Kiruna. It has been a long time since I have Eurailed so naturally I have a few questions: What train routes on my itinerary require advanced reservations? Do they have baggage storage in the train terminals? Does the Scandinavian Eurail Pass cover all of these train routes? Are there any additional fees? Do you have any must stay hotel recommendations for Oslo, Gothenburg, Copenhagen and Helsinki? Also looking for must eat restaurant recommendations, especially in Copenhagen as we will be spending Christmas Eve there.Thank you in advance for your help in making our trip come alive! 

Eurail passes allow free travel on S-Bahn in Zurich, S-Bahn in Germany and S-Bahn in Vienna. Do these count as a "travel day" under the pass or are they in addition to the "travel days" registered on the pass?