Solved

Hey everyone, the title says it all. I’ll add journeys to my trip, then add them to the pass, but whenever I pull the pass up the QR code is never recognized. This has happened in multiple countries at every step: the ticketing area, on the train, etc. does anyone have any idea how to fix this? Thanks. 

Hi,I am trying to book several trips between England and France and within France. I select my train and then when I try to proceed to checkout I keep getting the error message shown on the screen shot attached. Please Help!Thanks,Jennifer

Hello, I’m planning to go to France (Lille-Lyon) and am curious if anyone has experience with the following: I’m comparing booking a seat reservation via the travel.b-europe website and via the interrail website, and I am particularly interested in the refund policy. I found this:Interrail website: cost of seat reservation: 12 euros, yet I did not find whether you could get a full refund when cancelling before departure. Travel.b-europe: cost of seat reservation: 20 euros, and it seems you could get full refund if you cancel before departure (so-called “High Flex” fare, yet there aren’t many details about it to be found, so I am not so sure about this one either).Could anyone confirm or correct the information I found, as it could be possible I will have to cancel this trip because of personal reasons, and that’s why I am searching for the most convenient ticket option. Thank you very much for your help!

Can I reinstate cancelled 3 global pass purchases? Cancelled within a few mins and deducted 15% might as well reinstate it or atleast give me a promo code so I can buy and not lose too much?

I have been trying for several days and the website for seat reservations for first class ( I also tried second class) is not working. I guess only at train stations reservations can be made, this is what information from Deutsche Bahn said. Entur from Norway does not answer telephone, I tried twice and waited each time for more than 20 minits. Deutsche Bahn information was very helpful.

Hi in a couple of weeks im going interailing and to be safe have made all the appropriate seat reservations. However on one of them it says they expericed technical difficulties and i have been charged but havent recieved either the tickets that experinced no problems or a refund and am unknowing of what i should do.

I am trying to book the following and when you get to travellers details it bounces you back to the search section. I have tried booking each on their own, with the same problem. 

Can I use the pass from Volos to Skiathos Island and From Alonissos Island from Volos?

Hello,I am struggling to buy seat reservations. Every time I go to checkout, I am able to enter my billing details, but when I try to progress and I click “go to traveler details”, NOTHING HAPPENS. I have been trying for hours, and I have tried on my phone as well as my laptop, on wifi and on data, and still nothing happens. It just remains on the cart webpage. I am starting to get extremely sick of this. Please help if you can. Thanks!

Hey,I want to activate my pass and set the first travel date to the 9th of september. Sadly I can’t choose this date because it is greyed out. The only possible days for pass activation are the next few august days til august 31. The mail I got with my pass said, that I could travel until september 30 and have to activate my pass before august 31. I wrote you emails, but got no response after several weeks.Please help me

we need immediate help! Since 10 days we wrote the interrail support an important request.We can‘t book the ferrys for our trip in September. We have the 4 day greek island pass and if I wann to book the first ferry, the screenshot in the attachment occures.We already booked three ferrys but we canceled them because we didn‘t reservate them in the correct row. We called the Attica group but they said you should fix the problem.We already booked all the hotels and the flight and if you don‘t respond soon it was all a waste. We beg you to help.

When attempting to complete a seat mobile app seat reservation from Naples-Venice 8:09 01/07/22 I am able to select the reservation I want and fill in billing address. However when pressing the fill in passenger details to get to the next step either nothing happens or it takes me back to the home page. Any idea what I’m doing wrong?

It’s quite frustrating because I can’t press the “continue to traveler details” button. I have tried to book for only one trip after I read that usually that happens when you try to book several trips at once, but it’s still not working for me. Not loading, nothing. Any solution to this?notes: I have the Eurail Global Pass and traveling with 4 travelers

I received the confirmation email with the e-tickets for the journey except for one.  I have emailed Eurail and tried calling - no response.  How do I get a response from them?  This is very frustrating.  

why does my app say something different than the website 

Hello,my trip to denmark starts on monday. I tought i already have all the information and tickets required but now i am reading different things about the seat reservations in Denmark. The Interrail App says, that no reservations are required on the trains but some people here said that they are mandatory. What is correct? The train would be an IC between Odense and Kopenhagen at 5:56 Thank you very much in advance!

We want to travel on a direct train from Barcelona to Seville in Oct over but not clear how to book seat reservations with our Interrail 2nd class pass? Advice greatly appreciated.

Hey, I am travelling to paris from the Netherlands and I have 4 changes. For some of my trains I have to wait 2 hours, can I exit the trainstation (check out using my interrail pass)  visit the city and continue my journey as planned, without it being seem as seperate travel days? To sum it up, can you check out and back in, as much ad you'd like on 1 travel day?

 I need help urgently, because I’m leaving for my trip in 2 days!My pass has randomly disappeared form the DiscoverEu app, and the my pass panel has also gone. I tried to add my pass in the Rail Planner app, but it says that I had already activated it and I can’t add it.  I’ve contacted the Customer Service and sent a request today. Thank you for your help, it’s really urgent, I’m leaving on monday!

A number of routes south of Stuttgart are operated by “Hohenzollerische Landesbahn (SWEG)”.The PDF that lists German operators, https://www.interrail.eu/content/dam/pdfs/internationale-passangebote-jan-2021.pdf, has this to say about SWEG and doesn’t mention Hohenzollerische Landesbahn at all.This can be interpreted as meaning that the following SWEG routes are excluded;- Eyach HzL to Hechingen Landesbahn- Hechingen to Gammertingen to Sigmaringen- Balingen(Württ) to Schömberg(b Balingen)- Mengen to Stockach to RadoflzellThe pass has just let me add all of these for tomorrow (Sunday August 21st).Which is right? The PDF or the pass?My normal rule for German private railways is that the pass is accepted on routes that were operated by DB in the 80s and 90s and is not accepted on routes that were private in the 80s/90s.These routes were private in the 90s so my current thought is that the pass is not accepted and I should buy a 9 EUR ticket. In contrast, Tuebingen to Sigmaringen (not via G

Nicht nur hatte der ECB 84 von Rimini nach München am Freitag, dem 19.08, (Abfahrt 10.34) eine erhebliche Verspätung von 4 Stunden, auch waren dort jegliche Sitzplatzreservierungen ungültig. Deshalb ist meine Frage ob man denn das Geld für diese Sitzplatzreservierungen zurück erstattet bekommen kann und auch eine Entschädigung für die Verspätung erhalten kann?Darüber hinaus endete der Zug spontan in Rosenheim, weshalb es sich nicht um den ursprünglich geplanten  Direktzug handelte.

Hello,my girlfriend is from Thailand but has a language Visa in Germany for the next 6 months. We are wondering if she should buy an interrail or an eurail 3 months ticket. It seems to me that the difference is that the interrail ticket only allows to travel out and back into the country of residence once, whereas the eurail ticket doesn’t have that restriction:from the interrail general conditions: The Interrail Global Pass is valid for travel in your country of residence during one outbound journey and one inbound journey that occur during travel days at any point in your trip. Read more eurail general conditions don’t include that sentence.That would mean that she could use the 3 months ticket for all of her train travels even within Germany, including public transportation in town etc. From the info on the eurail website (https://www.eurail.com/en/help/interested-in-eurailing/do-i-need-a-eurail-or-an-interrail-pass), I understand that she can choose to use interrail instead, but do

I'm traveling from Spain to the Netherlands and since many trains are fully booked, I've filtered by 'no reservations required'.This gave me the option of a night jet from Basel Sbb to Utrecht Centraal. When I tried to look up this train, it only showed URLs to making a reservation for seating/sleeping on the night jet. My question: does anyone have experience with NOT booking a seat on a night jet, and still being able to go on the train? Is it possible at all? And if not, why does my railplanner app show this option?  

Hello Eurail CommunityMy trip from Brig Switzerland to Milano Italy for August 21 has seat reservations for 2 passengers. How do I cancel the seat reservations for this trip which I have already purchased last month? If I cancel my trip, will it automatically cance also the seat resevations? Will I get a refund for this seat reservations? thanksNathaniel

I am looking on using the Interrail card next year with my children (12 and 14 when we travel) to travel from the UK to Austria. Interrail has changed greatly since my days at Uni. We intend to follow the following route (or similar but the principal is the same) Bedford to Brussels (Eurostar) then to Cologne for a night train to Innsbruck I hope I am right but the Global Pass (4 days within 1 month) allows travel from Bedford and out of the UK, then day one is from Brussels to Cologne and then the night train top Innsbruck. This will all be on one day. Early start to London etc. Am I right? Once the night train arrives I think the second day starts (we may go onto Oetz from Innsbruck)? I understand there will be supplements as we will use a sleeper compartment but that’s part of the fun.