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Hi guys,Please help!I’m a German living in Australia for four years now. My husband (Aussie) and I will be visiting Germany (we fly out tomorrow actually!!) and we have booked Eurail tickets. Country of residence - Australia Country of passport - GermanI do not have an Australian Passport yet and I am unsure whether or not I should use my Australian Driver Licence or Australian Photo Card or Australian visa OR my European passport to activate my pass?I was hoping I could use my Aus Driver Licence - being German (and knowing German bureaucracy) I can see myself getting into trouble if I use my German Passport for Eurail in Germany (Address also hasn’t been updated yet on my passport yet, whops) or if I print out my Aus Visa as a “legal ID doc”, I am concerned that this will be strange for the ticket inspector as well (it is in English also and may cause confusion)Can I use my Driver Licence and produce Aus Visa etc when asked for as proof of residence?Any advice please highly appreciate

I've been trying to book reservations for weeks.. I've checked with Renfe and the train is running but it does not appear on the eurail timetable. Travelling san sebastian-Vitoria Gasteiz-vigo.. not travelling via Madrid...what's going on???I have an interail pass, planning on travelling to Portugal for a few weeks in September 

This is seemingly such a ridiculous question but for whatever reason, I can not get a call through to scnf to make a seat reservation. I have a SIM card and my calls in portugal have gone through no problem. Does anyone have any advice for me? Is this used error or is it impossible to reach them?

Hi, i want to travel to Italy and i am not sure if the global pass is valid for the starting country, in my case germany.can someone answer this question. Thanks in advance

Hello,Slightly confused about two things, if someone can help..First, I see posts from 9-10 months ago saying how you need to reserve a ferry ticket through email. Is this still true in 2022? There are online ferry websites of companies that cover the pass that offer tickets where you can enter a discount if you have Interrail pass, directly while buying the ferry ticket (like 20-30%). However, I didn’t see the option for the travel day pass discount.Also if someone can answer, this page here says that the 4-day travel pass only cover “Four FREE domestic trips” for Blue Star Ferries, not 4 days. I’m not sure which is true, or if I’m reading it wrong or if it’s a typo.

Ich möchte am 29.8 Um 6:57 Uhr von Hamburg Harburg über Köln und Brüssel nach London mit den Zug und am 3.9 von London, Brüssel über Köln zurück nach Hamburg Harbug Kann ich fafür den one country Pass nutzen?

I’m trying to make reservations for a sleeper berth on this train, but although Interrrail shows a range of options with prices, and lets me add them to my cart, it then has an error when I get as far as ‘review your order’ and says this leg is no longer available. I’ve also looked at OBB and DB websites and both show no reservations available - I can’t tell whether this is because these trains are booked out, or because they’re not actually available to buy online.

If you miss the last connecting train due to a delay of the previous train: Who reimburses the accommodation costs in the City you stranded? Could you continue the journey the next morning wirhout using another Travel day?thank you, hanna 

On which routes in Italy can I use the Eurail ?

I will be travelling with another person (but not for a few months). I want to add that person to my trip on the app, but their pass isn’t added to the app because we don’t always want to travel together. But I can’t work out how to do it - the only person I can add to my trip on the app is me. I know it can be done quite easily on the website at interrail.eu, but how to do it on the app?Also I set up a test trip on the website (and added me and my fellow traveller) but it didn’t show up on the app, so they don’t seem to coordinate.

Hi everybody;Yesterday my phone broke apart and I had to buy a new one. Reading here on the community I've found that in order to use my pass on another device the Eurail team has to deactivate it from my other phone:At the moment I'm travelling, I'm on a bus and I have to catch a train where I booked a seat at 12:40, I desperately need my pass for that time. I've filed since yesterday to this morning 3 help request, two via the app and one via the website. I hope to have everything in order for that time or I'm going to be in big troubles! Thanks in advance for everything,Carlo

Hello,I want to buy a 3 day Ticket for Switzerland. It's supposed to be a present so the ticket will not be used before July 2023. However, I did not find any information on how long a paper based interrail Ticket is valid after purchase? Is it possible to buy it today and then has it in summer next year after July 2023? Can you help me out?  Thanks! 

Hi, I’ve sent an e-mail more than 2 weeks ago about my trip to Barcelona and probably ‘ve bought the wrong pass. Besides a confirmation of receiving my e-mail I still haven’t received an answer. By now I’ve also bought a global pass cause I thought at least than I can book my trainseats. But now still the texts ‘not available for some travellers’ and ‘pass not valid ‘ appear. So by now I have spent €440,- on passes and almost 3 weeks on searching, emailing and waiting and I still don’t have the traintickets I need (Nijmegen - Barcelona ) and vice versa. Can someone help me out? How on earth do I reach Interrails customer service??

Hi All!I lived in Australia for the last 5 years and I got my Permanent Residency 1 year ago.I came back for a long vacation in Europe and I want to make sure I can do Eurail pass instead of Interrail so I can travel in Italy as well (my country of origin).Just to clarify, I only own the Italian passport at the moment, is the Australian license enough to prove I am an Australian resident? Thanks! 

Hey Everyone!I have a question regarding the schedule shown on one of my tickets (that is a leg of the train trip from Prague to Amsterdam):In my reservation overview it says that my train leaves at 23.52 on August 1st, but my printed ticket says 00.01 on August 1st (that would be the day before).It also says it would arrive at 05:45 on August 2nd in the overview and the ticket has the same hour but the date is August 1st.Is there a number I can call to sort this out? Has it happened to any of you guys before?

I have booked for 6 people to go from Venice to Monterosso on 11th October 22.  There’s three legs -Venice - Florence (requires seat reservation)Florence - Viareggio (doesn’t require seat reservation)Viareggio - Monterosso (requires seat reservation)I was sent tickets via email for the 2 legs that require seat reservations but nothing for the second leg from Florence to Viareggio.  I don’t understand how I can board a train without a ticket?  This is very different to Australia and I’m so confused.  Thanks for your help in advance. 

I planned my journey today from Barcelona to my country, the Netherlands. I got the option if I was certain if I wanted to use my last inbound journey, which I agreed to.After the first train, I got stuck which meant I couldn't take the original train over the border to the Netherlands anymore. I had to book a different route, but now I can't activate my journey since it says I have no travels left.I tried to delete the original journey, but this had no effect. Has others had this, and what do I do if they check my interrail ticket? 

Hello community,  I failed my ferry reservations at helenic seaways and booked them in the wrong order. Does someone know how i can cancel the reservation? Further question: Does someone know if the highspeed routes are included without additional costs? Thanks for helping me out in advance. 

I am intending on heading to Rome on August 30th and was hoping to get a 7-day in one month Global Pass shipped to my address in Chicago before then.  However, I came upon a problem: they don't show an option for premium shipping.  I really want the pass to arrive within 8 days, but I am not sure what to do, as the alternative does not allow shipping until October.  I am planning on using the physical pass starting in early December.  Please advise!! 

I purchased a pass on April 2021, and due to Covid I delayed the trip (Interrail extended the validity until August 2022). Now, August 22, I logged in the app to see how I plan my trip, and I cannot add my pass. How can I solve this? I have also tried through the website, but the pass appears to be expired. Need help urgently, I planned to leave on August 28. Thank you.I've also written customer support and talked to the bot. It is a mobile interrail global pass.

I have purchased 2 Global paper pass, and am still awaiting delivery in the United States.  Apparently the shipment is still in U.S. Customs and has been there for nearly 2 weeks.  I am still a couple of months from traveling but just trying to my due diligence in case this pass doesnt show up. I did a search on this site, and it appears several people have had major delays in recieving the paper passes due to issues with U.S. Customs/Post Office.When I recieved confirmation of the purchase of my Global paper pass I recieved pass cover numbers so I could go ahead and reserve seats.  I have done that.  Used the Belgian Rail site and purchased a reservation on Eurostar from London to Paris, and on the TGV from Paris to Colmar, Fr,  I have printed hard copies of the reservations.If my paper passes do not arrive in time, I may be forced to purchase a Mobile Pass, and then try and process a refund for the paper passes I have not recieved.  If I end up purchasing a Mobile Pass, can I use tho

Hi everyone,I bought my interrail ticket when I was 27. Due to covid I was unable to make the trip before my 28. birthday. Is there any way to upgrade the ticket? Thanks, Marvin

Hello friends! I have an urgent situation – when I booked my interrail pass, I mistakenly entered Germany as my country of residence as this is where I planned to depart from. My actual country of residence is UK. I only realised the mistake after starting my journey, and since I have already travelled through Germany twice, I cannot do so again, which will effectively ruin my trip!I have tried to reach out to customer support, but have not yet received any feedback.Can an Interrail/Eurail representative please get in contact with me. I am meant to travel tomorrow and need this problem fixed ASAP!Thanks in advance!   

Hi, does someone know why there are only 2 train directions on the interrail map to cornwall/south england? One from london to bristol an one to st. Ives. There are more trains running, can I take them or why are they not on the map?Thanks for your help.

Hi all!I bought my 1-month global pass on 10 May 2022, so I understand that I must activate it by 9 April 2023.I only want to travel for 3 weeks, so can I activate my pass from 9 April but make my first journey on 13 April?i.e. is there any requirement to travel on the ‘activation date’? I have a mobile pass.Many thanks for your help!